Haven’t heard a thing about my order in about a month, no order confirmation nothing, but it did charge my card and there is no way to get ahold of them tried calling just put on hold, tried email has... もっと見る
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I’ve been a customer for awhile now, and my dogs love your products and have benefited from them. However, my last order has never arrived and I’m not able to reach customer service using an email or... もっと見る
Unfortunately, my picky border collie is having nothing to do with eating the chews no matter how I disguise them (Boost Bites and Vitality Bites). So, I'm not really sure if they work or not. Howev... もっと見る
I emailed the company in reference to the orders that I did not received for October and November. The company replied quickly. I now have both my orders. Thank you so much for the wonderful custom... もっと見る
企業が回答しました
企業情報
当該企業による記述
Essential, Functional Products Your Pets Will Love. Our all-natural supplements are cold-pressed to preserve flavor and effectiveness. Proudly Made In the USA 🇺🇸 All purchases guaranteed or your money back
連絡先
4607 Lakeview Canyon Road, #252, 91361, Westlake Village, 米国
- (805) 203-6854
- hello@bestfriendswellness.com
- bestfriendswellness.com
3.6
まあまあ
146件のレビュー
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この企業のTrustpilot 利用方法
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Best Friend's Essentials からの回答
Thank you for your review. We are committed to resolving any issues you may have with our products. If your pet is not responding as expected, please note that while some dogs see results right away, the product can take up to 90 days of consistent use to get the desired results.
If you have any other concerns, please feel free to contact us at hello@bestfriendsessentials.com and include your order number or email that was used to place your order. We offer a 180 day moneyback guarantee and will provide a prepaid return label to customers that want to process returns. Thank you for considering Best Friends Essentials for your pet's health.
Product seems not to be as advertised
Product seems not to be as advertised. Dog is itching the same as always
2023年11月21日
Best Friend's Essentials からの回答
We are sorry to hear that you and your pet have not had a positive experience with our product. We are committed to resolving any issues and would be happy to speak with you further about your concerns. If you have any questions or would like to discuss your experience, please feel free to contact us at hello@bestfriendsessentials.com and include your order number or email that was used to place your order. We offer a 180 day moneyback guarantee and will provide a prepaid return label to customers that want to process returns. Thank you for your feedback.
I didn't see any difference.
I didn't see any difference, if anything dog licking got worse . Took dog into vets and cancelled my subscription with you. It may work for some, but not mine.
2023年11月21日
Best Friend's Essentials からの回答
Thank you for taking the time to leave a review. We're sorry to hear that our product didn't work as intended for your furry friend. We are committed to resolving the issue and would love to speak with you further about this. Our team is currently investigating the matter, and we will respond to the email address used to place your order. Please feel free to contact us at hello@bestfriendsessentials.com with your order number or email address. We offer a 180-day money-back guarantee, and we will provide a prepaid return label to process any returns.
I think the product may help my dog…
I think the product may help my dog some but I did not want to be on auto ship and would like to be taken off of it now please.
2023年11月21日
Best Friend's Essentials からの回答
Dear valued customer,
Thank you for taking the time to leave us a review. We are glad to hear that our product is helping your dog. Your feedback means a lot to us and it makes all of the hard work worthwhile.
Please know that we do not have an auto-ship program. If you were signed up for one, it was likely through a third-party website. However, we would be happy to assist you with cancelling any subscriptions or recurring orders. Please feel free to contact us at hello@bestfriendsessentials.com and include your order number or email that was used to place your order.
Thank you again for choosing Best Friends Essentials and we wish you and your furry friend all the best!
They were tasty for the dogs
They were tasty for the dogs. The product always came on time
2023年11月21日
Best Friend's Essentials からの回答
Thank you for your positive review of our all natural supplements for dogs! We're thrilled to hear that your furry friend enjoyed the taste of our products and that they were delivered on time. Feedback like this makes all of the hard work worthwhile. If you have any questions or concerns in the future, please don't hesitate to reach out to us at hello@bestfriendsessentials.com with your order number or email used to place your order. Thank you for choosing Best Friends Essentials!
I Quite
I have previously written that I wished to end my orders with your company. My dogs don't care for the Boost Bites and frankly, they look molded. Please do NOT send more.
2023年11月21日
Best Friend's Essentials からの回答
Hi Carla,
Thank you for taking the time to review our products. We are committed to ensuring that all of our customers are satisfied with their purchase. Please know that we take your feedback seriously and will do everything we can to resolve the issue.
If you have experienced any shipping or billing issues, please know that our team is currently investigating the issue and will respond to the email address used to place your order.
We are sorry to hear that your pet wasn't interested in trying the product. We understand that it can be frustrating when pets act a little fussy. We would love to speak with you further about this. We will have a representative reach out to you soon.
If you feel that the product did not work as intended, please note that while some dogs see results right away, the product can take up to 90 days of consistent use to get the desired results.
Please feel free to contact us at hello@bestfriendsessentials.com and include your order number or email that was used to place your order. We offer a 180 day money-back guarantee and will provide a prepaid return label to customers that want to process returns.
Best Friend's Essentials からの回答
Thank you for taking the time to leave a review! We appreciate your business and are glad that your ordering experience was easy. Your feedback is invaluable to us and helps us strive to provide the best possible service. Thank you for choosing Best Friends Essentials!
Did not order
Did not order, you sent 4 bottles, I used 3 of the six before, you product does not work.
2023年11月20日
Best Friend's Essentials からの回答
Hi Louise,
We apologize for any inconvenience caused by the shipment error and the lack of effectiveness of our product. Please know that we are committed to resolving the issue and ensuring that you are satisfied with your purchase.
If you have experienced any shipping or billing issues, our team is currently investigating the matter and will respond at the email address used to place your order. Additionally, if your pet did not like the taste of the product, we understand how frustrating that can be and would love to speak with you further about this. We will have a representative reach out to you soon.
If you have experienced any other issues with the product, please note that while some dogs see results right away, the product can take up to 90 days of consistent use to get the desired results. However, if you are not completely satisfied with your purchase, feel free to contact us at hello@bestfriendsessentials.com and include your order number or email that was used to place your order. We offer a 180-day money-back guarantee and will provide a prepaid return label to customers that want to process returns.
Thank you for taking the time to share your feedback with us. We appreciate your honesty and assure you that we will use this feedback to improve our products and services.
My dog loves boost bites
My dog loves boost bites. He doesn’t love many food items. I bought them previously somewhere else and they no longer carry them. I was thrilled you still sell them so I ordered 4 tubs! Great website and quick delivery!
2023年11月21日
Best Friend's Essentials からの回答
Hi Liz,
Thank you for the glowing review! We're thrilled to hear that your dog loves our Boost Bites. It's feedback like this that makes all of the hard work worthwhile. We're also glad to hear that you had a great experience with our website and quick delivery. If you ever need anything in the future, feel free to contact us at hello@bestfriendsessentials.com and include your order number or email that was used to place your order. Thank you again for choosing Best Friends Essentials!
subscription issues
I like the product. My dogs love the flavor.
I order one 60 count product and I received 3 subscriptions.
I didn't get a confirmation email on any so I can't manage the subscriptions.
2023年11月21日
Best Friend's Essentials からの回答
Hi Linda,
Thank you for taking the time to review our product. We are sorry to hear that you experienced issues with your subscription and order confirmation. Please know that we are committed to resolving this issue and our team is currently investigating it. If you have any further concerns, please feel free to contact us at hello@bestfriendsessentials.com and include your order number or email that was used to place your order. We apologize for any inconvenience this may have caused. Additionally, we are sorry to hear that your pet wasn't interested in trying the product. We understand that it can be frustrating when pets act a little fussy. We would love to speak with you further about this. We will have a representative reach out to you soon. Please note that we offer a 180 day moneyback guarantee and will provide a prepaid return label to customers that want to process returns.
To access your account, you may log in to this link https://account.bestfriendsessentials.com/login
Use your email and order ID B41889CC4A
They keep charging my account $169…
They keep charging my account $169 twice now I told you to cancel
2023年11月21日
Best Friend's Essentials からの回答
Hi Lasonja,
We are sorry to hear that you have had issues with your account being charged. We are committed to resolving this issue and will investigate it immediately. I canceled your subscription rest assured you will not receive any future shipments/billing. We understand that these types of issues can be frustrating, and we want to make sure that we do everything we can to make it right. Please feel free to contact us at hello@bestfriendsessentials.com. As a reminder, we offer a 180 day moneyback guarantee and will provide a prepaid return label to customers that want to process returns.
Two missing orders
I emailed the company in reference to the orders that I did not received for October and November. The company replied quickly. I now have both my orders. Thank you so much for the wonderful customer service. I wish more companies would follow your example. I've been a very happy customer from the very 1st order and so have my boys (the dogs) No more itching, no more shaking of the ears and best part, no more licking their behinds leaving an ungodly rotten fish smell.
2023年11月21日
Best Friend's Essentials からの回答
Hi Patricia,
Thank you for taking the time to leave a review of our all natural supplements for dogs. We appreciate your feedback and are thrilled to hear that our products are helping your furry friend. It's feedback like this that makes all of our hard work worthwhile. Please don't hesitate to reach out to us at hello@bestfriendsessentials.com if you have any further questions or concerns. Thank you again for choosing Best Friends Essentials!
Best Friend's Essentials からの回答
Hi Sandra,
Thank you for taking the time to leave a review. We are thrilled to hear that you are enjoying our all-natural supplements for dogs, and that you had a positive experience with our service. Your feedback means the world to us, and it's feedback like this that makes all of the hard work worthwhile. Please don't hesitate to reach out if you have any questions or concerns in the future. Thank you again for choosing Best Friends Essentials!
Best Friend's Essentials からの回答
Hi Lidia,
Thank you for taking the time to leave a review. We're thrilled to hear that you found our product to be awesome! Your feedback is greatly appreciated and it's what drives us to continue providing high-quality, all-natural supplements for dogs. If you have any questions or concerns, please don't hesitate to reach out to us at hello@bestfriendsessentials.com, and we'll be more than happy to assist you. Thank you again for choosing Best Friends Essentials.
Eliminated the ugly red stains on feet & under eyes on my white poodle X.
Have a white poodle X rescue dog who had terrible red stained feet because she was always biting at them despite vet prescribed meds, and also had the red tear stains under her eyes. I had tried a number of products all claiming they would work but nothing did until I found Bestie Thera skin chews. I have to cut them small and hide in her meal as she won’t eat them as a chew. But they actually work. It took about 40 days of chews though before the results were stand out noticeable. No more red tear stains and no more red feet- even my vet is amazed.
Based on this success, I’m currently trying the Thera chews for Anxiety and also the Stress chew for my other dog. Only been on them a few weeks and realised she should have been having 2 chews as she is over 10kg, so I’ll keep on, & expect I should see changes soon.
2023年11月16日
自発的なレビュー
Waited so long I found another product…
Waited so long I found another product to replace this one. I have to start all over again with the itching and scratching. No explanation just told a disruption of shipment.
2023年10月25日
Everything went smoothly
2023年9月6日
Best Friend's Essentials からの回答
Hi Pamela,
Thanks for leaving a review. We are happy to hear you are seeing great results from Boost Bites on your lovely pet.
Please feel free to contact us at any time at hello@bestfriendswellness.com or call us at 800-236-5849 with any further questions or concerns.
Just received this product
Just received this product. Will see in a couple days how she responds to it.
2023年9月12日
Best Friend's Essentials からの回答
Hi James,This is an automated message to let you know that we've received your message. You will hear back from one of our customer agents shortly.Thank you for your patience!
Doesn’t work
Well. My Hannah had been on Boost for over 2 weeks. I have not seen ANY improvement. I bought two jars trusting it would work. Well. Lesson learned. Don’t believe everything you read, including reviews.
2023年9月1日
Best Friend's Essentials からの回答
Hi MARJORIE,This is an automated message to let you know that we've received your message. You will hear back from one of our customer agents shortly.Thank you for your patience!
When I gave the first half of chew
When I gave the first half of chew to my two dogs, they didn't seen to want it. But then the second day they ate them right up. I was "HAPPY".
2023年9月15日
Best Friend's Essentials からの回答
Hi JEAN,This is an automated message to let you know that we've received your message. You will hear back from one of our customer agents shortly.Thank you for your patience!
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