Beta Host Limited レビュー 19

Beta Host Limited からの回答

2026年2月27日

Dear Monieflex Tech,

Thank you for your feedback. We genuinely understand how service interruptions can affect your business, and we take such concerns seriously.

However, we would like to clarify a few important points for transparency.

WHMCS is provided free of charge with our reseller hosting plans as a value-added tool. While we ensure the hosting environment supports it, software-level troubleshooting, configuration issues, or internal errors within WHMCS itself are outside the scope of the reseller hosting support package you purchased.

Regarding ionCube, all our shared and reseller hosting servers currently run ionCube Loader v13, which is fully compatible with most stable WHMCS releases. Your request required upgrading the server to ionCube v14. Because this is a shared environment, such changes cannot be implemented immediately for a single account without first evaluating the potential impact on other customers hosted on the same server. Removing or replacing core extensions affects multiple users, so we must carefully assess stability and compatibility before proceeding.

This precaution is part of our responsibility to protect every customer on the server, not to delay your request. If you require full control over server components or custom module versions, a VPS or dedicated server would be the appropriate environment, as it allows isolated configuration changes without risk to others.

We want to assure you that our intention is always to support customers to the best of our operational capacity while maintaining a stable platform for everyone. We remain available to help guide you toward the most suitable setup for your needs.

Thank you

Warm Regards,
Beta Host Limited

Beta Host Limited からの回答

2026年2月27日

Dear Vilex David,

We understand how frustrating this situation feels, and we truly empathize with your concern.

To clarify, the listings you’re seeing on the DBL are not due to our hosting reputation or actions from our side. Organizations such as Spamhaus now evaluate domains partly based on the historical reputation and risk profile of the registrar from which the domain was purchased, not just the hosting provider or the current owner.

This means newly registered domains can sometimes inherit a higher risk score automatically, even before they are actively used. It’s an industry-wide filtering mechanism rather than something specific to your account or activity.

That said, we’re still here to guide you. If you intend to use the domains for legitimate services, we can advise on best practices to build a clean sending reputation, request reviews where applicable, and avoid triggers that keep domains flagged.

Please reach out to our support team so we can assist you directly and help you move forward smoothly. Your success online matters to us.

Warm Regards
Beta Host Limited

Beta Host Limited からの回答

2026年2月27日

Dear Smith White,

We take allegations like this very seriously, so we reviewed your case in detail.

Your reseller service was suspended after multiple phishing-related websites were discovered under your hosting account. These activities posed a significant risk not only to our infrastructure but also to other customers on the server.

You may recall a major incident in December when our server experienced downtime. Our investigation traced the cause to accounts under your reseller service, including websites previously reported by Netcraft and later migrated from another provider to our network. This situation had a direct negative impact on system stability and user safety, which required immediate action from our security team.

While your plan included DMCA-tolerant hosting, this does not extend to phishing, fraud, or activities that compromise security. Hosting providers are obligated to act swiftly in such cases to protect the wider network and prevent further abuse.

A notification email explaining the suspension and the reasons behind it was sent to you at the time. The decision was made in line with our acceptable use and security policies, which are designed to ensure a safe and reliable environment for all customers.

We remain committed to fair service and responsible hosting practices, and we encourage all users to ensure their hosted content complies with security and anti-abuse standards.

Warm Regards,
Beta Host Limited

Beta Host Limited からの回答

2026年1月23日

Dear DARIUS COOKS,

We’re sorry you feel this way and we understand your frustration.

For clarity, the service disruption referenced in your review was the result of an upstream data center suspension following multiple abuse and scam-related reports affecting the server. This action was taken by the data center, not by us directly, and impacted multiple accounts hosted on that infrastructure.

Affected customers were notified when the issue first occurred in January, and we have since migrated all services to a new and more stable environment. Our terms also advise customers to maintain independent backups as a precaution in situations like this.

We remain available to assist with account review or restoration where applicable and encourage you to contact our support team directly so we can address any outstanding concerns.

Warm Regards,
Beta Host Limited

Beta Host Limited からの回答

2025年9月2日

Hello Isco Doller,

Thank you for your review. Just to clarify, the domain suspension you faced on 14th August did not come from Beta Host. Your hosting with us has always remained active.

The suspension was from the domain registrar (where the domain was purchased), and got suspended for phishing report sent directly to them and only they can restrict or reinstate domain names.

We truly appreciate your time with us and wish you success in your business.

Best Regards,
Beta Host Limited Technical Support Team

Beta Host Limited からの回答

2025年9月2日

Hello Romeo Thomaz,

We’re sorry to hear about your experience and we understand your frustration. Please note that the suspension was due to excessive CPU usage caused by hosting a high-demand streaming/movies website on a shared hosting plan. Shared hosting comes with limited resources and unfortunately is not designed for such resource-heavy projects.

We respect your decision to migrate, and we truly wish you the best with your new provider. For clarity to our prospective clients: we are always transparent about resource limits and recommend VPS or Dedicated Hosting for platforms requiring higher performance.

Thank you for having been with us, and we remain committed to providing reliable hosting for all our customers.

Best regards,
Ademola A.
Beta Host Limited Technical Support Team

Beta Host Limited からの回答

2025年9月2日 に更新

Dear Teqserver Hosting/HostAfrica,

Thank you for your feedback.

We would like to clarify that BetaHost does not, in any way, attempt to keep any client "hostage." Your claim is not accurate. As we have explained multiple times via your support ticket, our Terms of Service (Section 17) clearly outline that all clients, including resellers, are responsible for managing and downloading their own backups via the provided cPanel tools.

These tools enable you to generate full account backups, which serve the same purpose as cpmove files when migrating to another hosting provider. This is standard practice in the hosting industry.

Your data has always been accessible to you, and we have never restricted your ability to back up or migrate your accounts. We are happy to assist further by providing guidance on how to create these backups yourself, as is clearly provided within your cPanel.

We regret that you feel this way, but we will continue to operate within the policies that were transparently agreed upon when you became our customer.

Thank you for your time.
Beta Host Limited Support Team

Beta Host Limited からの回答

2024年12月9日

Dear Chris Omondi,

Thank you for taking the time to share your feedback on Trustpilot. We sincerely apologize for the inconvenience you experienced, and we want to address your concerns directly.

We understand how frustrating slow server performance and technical issues like "403 Forbidden" errors can be, and we take full responsibility for the challenges you faced. These issues were due to resource limitations on our previous server, which did not meet the standards we strive to maintain for our valued customers.

To resolve this and improve your experience, we have completed a migration to a new, more robust server as of last week. The new server offers enhanced performance, better uptime reliability, and improved overall functionality. We are confident that this upgrade will address the issues you highlighted.

Your feedback has been invaluable in driving this change, and we greatly appreciate your patience during the transition period. We would be happy to assist you further and ensure everything is functioning optimally on your hosting account. Please don’t hesitate to reach out to our support team at support@betahost247.com for any assistance.

We hope you’ll give us the opportunity to regain your trust. Our team is committed to providing a hosting experience that meets and exceeds your expectations.

Thank you for being a part of our community, and we are here to assist you anytime.

Best regards,
Chukwuma Eze
Technical Support Team
Beta Host Limited

Beta Host Limited からの回答

2024年8月24日

Dear Mr. Bolaji,

Upon reviewing your complaint, we have found that your allegations are not supported by our records. Our system indicates that a reminder was sent on July 6, 2024, informing you about the upcoming renewal of your domain, krimcommdata.com.ng. Additionally, the invoice was generated on June 28, 2024, and another reminder was sent afterward.

It appears that you may have missed these emails, which likely led to the suspension of your domain.

Verdict:

Our records show that reminder emails were sent to you between June 28, 2024, and July 18, 2024, prior to the suspension of your domain due to non-renewal.

As of today, August 24, 2024, we see that you have successfully renewed your service.

Thank you for your attention, and have a great day.

Beta Host Limited からの回答

2024年8月24日

Dear Cyril,

Thank you so much for your continued trust and support over the past four years! We're thrilled to hear that our customer service and response times have consistently met your expectations. Your recommendation means a lot to us, and we're grateful to have you as part of the Betahost family. We look forward to serving you for many more years to come!

Warm Regards,
Beta Host Limited Team

Beta Host Limited からの回答

2024年3月28日 に更新

Dear Mr. O.C Anthony,

Apology for such experience, kindly note that we have never encounter such experience of change of dns, this is new We uses one NS on all wp hosting. Our WP Hosting has no such issue as claimed! The last time we did a migration of wp to a cloudlinux server was on 25th march, 2024 and details of server migration mail was sent and all website was restored. In the case of increase in price, we clearly stated in the mail we sent out in February, 2024 and also on our announcement page (https://billing.betahost247.com/announcements/26/Important-Notice-Price-Adjustment-Due-to-Forex-Inflation.html) of increase in price due to exchange rate.

The issue of live chat, I think you are wrong, our live chat, and whatsapp are all active to receive all complain 24/7 which includes online tickets.

If you are still experiencing any issue, kindly indicate a ticket ID and our team will investigate this issue and resolved!

Thank you

Warm Regards,
Ademola A.
Beta Host Tech Team