Beurer UK レビュー 489

Perfect warranty. My heat pad had issues, and I sent it back for warranty and they replaced it for free with no question asked. They are very professional!

I sent a heated blanket back because it had stopped working after about a year. The customer service was great and a new product is being sent to me. Excellent service.

The heat pad that I bought with a small problem was replaced so quickly and am delighted with the product as already have one that I bought 5 years ago.

Beurer bf 700 siger full. Jeg har nu slettet slt data på appen og den skriver stadig “full”. Jeg kan nu kun se min vægt.
Der står ingen steder i manualen hvordan løser problemer

Produit luminothérapie TL90 satisfaisant quand il fonctionne, mais SAV brouillon : 2 appareils successifs défectueux, retour à mes frais impossible à se faire rembourser pour "expertise", remplacement effectué sans une explication ou une excuse pour la perte d'usage mais conseils génériques nuancés de reproches (utiliser à poste fixe dans une zone non humide).

Brilliant customer service! I got a reply within half an hour and it was so helpful. Really clear, comprehensive instructions for how to process a return for a Beurer product bought on Amazon. I think this is the fastest and most helpful reply I have ever received from customer service!

Really impressed by the after sales service and customer care thanks to Carmela. No hassle whatsoever in promptly replacing a faulty footwarmer. Would recommend Beurer to anyone. Especial thanks to Carmela

After my Beurer item failed just within a year of purchase, Beurer customer service team member, Carmela, was so helpful in arranging an upgraded replacement, was polite & friendly, & and kept me updated on the whole process along the way - thanks Carmela & team!

Ho acquistato circa 4 anni fa uno scaldasonno UB86XXL matrimoniale non funziona più un interruttore S1-UB14F stamani ho chiamato Beurer a Milano e mi hanno risposto che se avevo lo scontrino me lo avrebbero sostituito in garanzia alla mia richiesta di acquistarlo in sostituzione mi è tanto risposto che non è non è merce di ricambio. È una cosa assurda in quanto lo scaldasonno è funzionante. Non riesco a comprendere la loro politica in questo modo perderanno i clienti. Maurizio Campi

As the title says, don't go through local shopping places. Anything that is wood will eventually break down and crack. Water just wrecks wood over time. I decided to try this out and it is amazing. I mainly bought this for my back, feet and legs. My wife loves this, especially since she has a back disability. it's like any electronic device, you just got to take care of it and it will last.

Great Service

Prompt response to an issue with a product

Resolved professionally

Our much loved luxury blanket wouldn't heat up, on the display was E1.
I got in touch with Beurer who immediately identified the problem.
Amazing service.

MP62 manicure set
Regrettably the zip damaged the inner lining of the case.
Contacted customer service.
Carmela replied requesting an Image of the damage.
A few days later I received email from Carmela a very friendly lady
Informing me a replacement will be sent .
Excellent service from Beurer
Thank you Carmela

Very quick answer to a question about a product.

I’m very pleased with Beurer’s customer service. After using my TS15 heated blanket for over a year, it stopped warming up. The support team was quick to respond, explained the safety features clearly, and offered to send me a replacement blanket without requiring me to return the faulty one. It’s rare to experience such helpful and generous service. Highly recommended!

I emailed about a heat pad and they sorted it out within few days I didn't expect them to send new 1 out but am greatful as I just wanted to inform them about the cable but they are replacing the whole thing for me thanks again for your help

Excellent customer service - I love the products regardless but the customer service sets this company apart from others. Great communication, quick responses and resolution. Thank you

Bought a second hand device and worried it might be fake. Sent a photo of the label and they confirmed it was a genuine product.
Very speedy response and great interaction.
Thanks!

First class responses,courteous and efficient.
Replaced a problem device in double quick time.

I had a problem with a product and the customer service were very helpful.