Scalda letto UB86XXL Acquistato su Amazon quasi al termine della garanzia si guasta, sostituito tramite centro assistenza Beurer Italia a aprile 2025, nuovo di fabbrica, installato pochi giorni... もっと見る
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レビュアーのコメントを見てみましょう
mon foeun Beurer Beauty a eu un problème de chauffe. J'ai reçu après quelques jours un même objet en remplacement. Très satisfaite du service !!
Skal være præcis hvor vægten stilles hver gang, ellers stort udsving på op til 2 kg. Skal selv tildele måling til profil, da den ikke genkender automatisk og fedt procent er MEGET misvejledende ifht... もっと見る
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Ich hatte ein Teurer Wärmeunterbett UB75 über Amazon gekauft. Nach 26 Monaten war am Wärmeunterbett der Schalter defekt. Bei Amazon konnte ich nach Ablauf von 2 Jahren die Ware nicht mehr reklamier... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to the official TrustPilot page for Beurer UK, the UK subsidiary of our award-winning health and wellness brand. Rooted in a rich history that began in Ulm, Germany, in 1919, Beurer has evolved from pioneering the electric heat pad to offering an expansive catalogue of over 500 products across medical, wellbeing, beauty, baby care, and fitness sectors. Our commitment to innovation and quality has remained unwavering, ensuring we provide solutions that facilitate effortless self-care for everyone. Please note: This page is dedicated exclusively to our customers in the United Kingdom. Each Beurer location globally operates independently, focusing on the unique needs and experiences of its regional customers. Consequently, we kindly ask that only our UK customers share their feedback and reviews here. If you're a customer from outside the UK, we encourage you to connect with the Beurer subsidiary in your location to share your experiences and insights.
連絡先
3.5
まあまあ
489件のレビュー
ネガティブなレビューの 68％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
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Beurer - Customer Service at its best.
I contacted Beurer after a Heated Cushion that I had purchased through Amazon a year ago failed. Using their website I messaged them asking if they could help , but I didn’t think I would get much response as I was just 1 small customer and had bought my item through Amazon. I was very wrong! They emailed me back the next day offering help and asking for the purchase details etc, and after replying to them they then gave me details on how to send the cushion to them. After sending it to them 48hrs later they email me back saying they are sending me a replacement! My mum will be over the moon!
The Customer Service Staff have been amazing, and I wish all companies had the same excellent customer service support that Beurer have provided. Thank you again!
2024年10月11日
自発的なレビュー
Beurer UK からの回答
Thank you, Stephen! We're delighted we could assist with your heated cushion and that our team exceeded your expectations. It's great to hear your mum will be happy with the replacement under guarantee. We truly appreciate your kind words about our customer service! - Beurer UK
Beurer UK からの回答
Thank you for your feedback, Jordan.
To clarify our policies, your original device was purchased in 2018, and a replacement was sent in 2020, as per your previous communications with us. As explained by our customer service team; Our heating products come with a 3-year guarantee, and since your heat pad was purchased in 2018, it would no longer be covered under the guarantee. The team did also explain that we do not offer a repair service for these items, as the cost of repair would exceed that of a replacement device, and so would not be cost effective for yourself. We regret that this has led to disappointment on your part and assure you that the decision was made after careful consideration and in adherence to our terms.
Whilst we appreciate this isn't the outcome you had hoped for, we thank you for the opportunity to investigate this further. Best wishes, Beurer UK
It really does work
It really does work! I bought the insect bite healer because the mosquitoes love me. Now as soon as they bite I use this and it takes the sting away. Beurer is a fantastic company to deal with.
2024年10月11日
自発的なレビュー
Beurer UK からの回答
Thank you for your feedback Chrissie! We're so glad to hear the insect bite healer is working well for you. It's great knowing it helps with the bites, and we appreciate your kind words about Beurer! - Beurer UK
Herlp Desk team great …10/10
Had a problem with my Hair straighteners as they didn't seem to be charging. The team were very helpful when I contacted them.
Since then I have realised that it was the charging cable that was the problem, probably got mixed up with a faulty one. I contacted them regarding this and received a very nice thankyou letter.
Totally happy with the product now.
2024年10月7日
自発的なレビュー
Beurer UK からの回答
We're glad to hear the issue was resolved and that you're happy with the product. Glad we could help! Thanks for taking the time to leave a review - Beurer UK
Beurer Shiatsu Back Massager
We recently purchased a Beurer Shiatsu Back Massager and it is wonderful. The action is so thorough and relaxing and the settings are very easy to use. My partner has had back problems for a long time and finds it to be very helpful and reduces the aches and pains.
I also sent a request about the need to register the purchase and got a very timely and pleasant response.
Highly recommend this product and this company.
2024年10月6日
自発的なレビュー
Beurer UK からの回答
Thank you, Jan! We're delighted to hear that the Shiatsu Back Massager is helping your partner and that you're enjoying its relaxing benefits. It's great to know our customer service quickly responded to your enquiry. We appreciate your recommendation! Beurer UK
I purchased a foot warmer approx
I purchased a foot warmer approx. 18 months ago. I contacted Beurer as it stopped working and they arranged for a replacement to be sent. I was extremely impressed with their customer service especially Carmela. Thank you
2024年10月8日
自発的なレビュー
Beurer UK からの回答
Thank you, Elizabeth! We're glad Carmela could assist you and arrange a replacement, as your device was still within the guarantee period. We appreciate your kind words and are happy you had a great experience with our customer service!
Beurer UK からの回答
Thank you for your feedback Clive. We're glad we were able to help with your enquiry. Kind regards, Beurer UK
Mesures erronées
Concerne Beurer France
J’ai eu deux BF720 qui présentent un défaut dans les mesures de composition corporelle. Exemple 1,80 m et 3 kg d’os au lieu de 13 à 14. De fait toutes les BF720 produisent des indications fausses. De plus le service client est de mauvaise fois, peu aimable, et refuse de prendre en charge les frais de retour en violation de l’Article L.217-11 du Code de la consommation.
2024年8月1日
自発的なレビュー
Beurer UK からの回答
Thank you for sharing your feedback with us at Beurer UK. We're genuinely sorry to hear about your unsatisfactory experience with our brand at another location. We don't ship outside of the UK, so it sounds like on this occasion you've dealt with someone else. While we understand your disappointment, our UK subsidiary operates independently, and as such, we unfortunately have limited influence over practices and policies outside our region.
We encourage you to contact the customer service team for Beurer France, as they are best positioned to respond to your concerns.
Thanks, Beurer UK
Très très déçue.
La qualité des embouts de ponçage n'est plus la même.
Et surtout 2 sèche-cheveux défectueux qu'il faudrait que je renvoie à mes frais 😡
Le service client ne répond plus et ne propose rien !!
La réponse automatique en anglais qui ne sert à rien. La cerise 👍
2024年9月26日
自発的なレビュー
Beurer UK からの回答
Thank you for sharing your feedback with us at Beurer UK. We're genuinely sorry to hear about your unsatisfactory experience with our brand at another location. We don't ship outside of the UK, so it sounds like on this occasion you've dealt with someone else. While we understand your disappointment, our UK subsidiary operates independently, and as such, we unfortunately have limited influence over practices and policies outside our region.
We encourage you to contact the customer service team for Beurer France, as they are best positioned to respond to your concerns.
Thanks, Beurer UK
Measurements are wrong!
How can this weight scale be working for 3 weeks showing the body fat % and kg going down and now after 4 days in total the weight has suddenly gone up everything it showed I’ve lost in 3 week 😡 That is physically impossible for me to gain all that weight in 4 days! Now I wonder if the measurement were correct the other 3 weeks!
Really dissatisfying and disappointing weight scale! Waste of money and experience!
2024年9月21日
自発的なレビュー
Beurer UK からの回答
Thank you for sharing your feedback with us at Beurer UK. We're genuinely sorry to hear about your unsatisfactory experience with our brand at another location. While we understand your disappointment, our UK subsidiary operates independently, and as such, we unfortunately have limited influence over practices and policies outside our region.
We encourage you to contact the customer service team for Beurer Denmark, as they are best positioned to respond to your concerns.
Thanks, Beurer UK
Excellent professional service
After contacting beurer regarding a fault with my product the lovely carmela dealt with my problem very politely and in a friendly manner. The problem was sorted very quickly without any fuss.
Excellent customer service care given.
Thanks Allan
2024年9月20日
自発的なレビュー
Beurer UK からの回答
Thank you, Allan! We're thrilled to hear that Carmela provided you with excellent customer service and resolved the issue swiftly. We appreciate your feedback.
To return a faulty Footwarmer I…
To return a faulty Footwarmer I contacted Beurer UK Service - I had a prompt and friendly experience and had a replacement just over a week later - excellent service from Carmela.
2024年9月13日
自発的なレビュー
Beurer UK からの回答
Thank you for your review Patrick! We're delighted to hear that Carmela provided excellent service and that your replacement arrived promptly. We appreciate your feedback - Beurer UK
Warranty Claim
Although initially it seemed very long winded it was a thorough process and i was able to return the faulty electric blanket and get a replacement. Carmela, the member of staff I dealt with was very efficient and I felt she handled the issue very well
2024年9月5日
自発的なレビュー
Beurer UK からの回答
We're glad to hear that, despite the process feeling lengthy at first, you were satisfied with the outcome, John. It's great to know that Carmela handled everything efficiently. We appreciate your patience and are happy we could assist - Beurer UK
Quick Fix to Technical Issue
Had a technical glitch when trying to make an order, made the Beurer team aware at 4pm who responded straight away and by 9am the following day I had a follow-up e-mail letting me know the issue was resolved. Great Service from Carmela and the team.
2024年9月4日
自発的なレビュー
Beurer UK からの回答
We're glad to hear that Carmela and the team were able to resolve the issue so quickly. Thank you for your feedback! - Beurer UK
Compré un set de manicura y a los 5…
Compré un set de manicura y a los 5 meses se estropeó, dado que estaba en garantía me lo repararon pero tras dos años ha vuelto a fallar. No puede ser que en 3 años y poco se haya estropeado dos veces. Son aparatos muy malos, no recomiendo comprarlos y la casa se desentiende de todo. Mejor otra marca
2024年8月27日
自発的なレビュー
Beurer UK からの回答
Thank you for sharing your feedback with us at Beurer UK. We're genuinely sorry to hear about your unsatisfactory experience with our brand at another location. While we understand your disappointment, our UK subsidiary operates independently, and as such, we unfortunately have limited influence over practices and policies outside our region.
We encourage you to contact the customer service team of the specific location you dealt with, as they are best positioned to respond to your concerns.
Thanks, Beurer UK
i 3 uger virkede den
jeg nåede det svære kun have min i 3 uger så viste den erro messags så jeg resat den.. hvor efter jeg skiftede batterri. den viser en vægt i dag og i morgen en vægt på 7-10 kg mere.. men igen krop analyse. det digitale systen er fock up.
2024年7月17日
自発的なレビュー
Beurer UK からの回答
Thank you for sharing your feedback with us at Beurer UK. We're genuinely sorry to hear about your unsatisfactory experience with our brand at another location. While we understand your disappointment, our UK subsidiary operates independently, and as such, we unfortunately have limited influence over practices and policies outside our region.
We encourage you to contact the customer service team of the specific location you dealt with, as they are best positioned to respond to your concerns.
Thanks, Beurer UK
Excellent service Although due a large number of enquires…
Although due a large number of enquires a response to my problem took a little longer than I expected. But once communication by email was under way the problem was solved . The team couldn’t have been more helpful thank you
2024年8月14日
自発的なレビュー
Beurer UK からの回答
Thanks for taking the time to leave us a review - we're glad the team have been able to assist you!
Achète beurrer EM59HEAT
Achète beurrer EM59HEAT
Grosses perte de puissance au bout d’une vingtaine d’utilisations j’ai changé deux fois les patchworks mais l’appareil reste inutilisable
A fuir
2024年8月3日
自発的なレビュー
Beurer UK からの回答
Thank you for sharing your feedback with us at Beurer UK. We're genuinely sorry to hear about your unsatisfactory experience with our brand at another location. While we understand your disappointment, our UK subsidiary operates independently, and as such, we unfortunately have limited influence over practices and policies outside our region.
We encourage you to contact the customer service team of the specific location you dealt with, as they are best positioned to respond to your concerns.
Thanks, Beurer UK
I recently bought the Beurer BR90
I recently bought the Beurer BR90
I have tried it a few times now and realise it is not working on me. I called Curry's where I purchased it from and they have given me a run around, what I mean by that is that they give me no's to call and to no conclusion. The product on their site claims to "Get instant relief from bites with heat".
Also "Helps with itching and swelling".
The product is not faulty am sure as ir does light up etc. But for me it is not fit for purpose and have wasted money and time on this product.
2024年7月27日
自発的なレビュー
Beurer UK からの回答
We're sorry to read that our BR 90 doesn't seem to have suited you, and it doesn't sound like you've had any luck dealing with Currys. Our customer service team would be happy to assist you with some troubleshooting if you'd like to reach out to them: customerservice@beureruk.com
Excellent products and incredible…
Excellent products and incredible customer service. After 2.5 years of regular use of my heatpad, I contacted customer service about a fault with the cable. They replaced it and the heatpad immediately. Wow. That's quality
2024年7月26日
自発的なレビュー
Beurer UK からの回答
Happy to hear it Fiona, and we're glad to get you up and running again with a replacement heat pad.
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