Beyond has the best customer service of all the platform that I have come across. I love the fact that when I call them for something, they know me right away without having to ask me informations abo... もっと見る
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レビュアーのコメントを見てみましょう
The customer service agent was very understanding and considerate when I made the call. She even gave me a call back to update me on the case.
Beware — this restaurant charges a transaction fee for online pickup orders! I had no idea until after I placed my order. If I’d known, I would have just called directly and saved the extra cost. Ev... もっと見る
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Multiple bad experiences. Against my better judgement I attempted again today hoping for a better result. Nope. Order was supposed to take 30 min. It took an additional hour. So an hour and a half fro... もっと見る
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企業情報
当該企業による記述
Beyond Menu helps independent restaurants get found online, get chosen by hungry diners, and turn first-time customers into regulars. Running a restaurant is hard work. The digital side shouldn't make it harder. Most owners don't have time to manage online ordering, review responses, Google listings, and marketing campaigns on top of everything else. Other delivery apps take a cut of every order and put their brand between restaurants and their customers. Beyond Menu takes a different approach. We give restaurants their own direct online ordering, so owners keep more of every sale and stay connected to the people they serve. Our AI upsell technology helps increase order values naturally, suggesting items diners actually want. We manage reviews, optimize menu descriptions, and keep Google Business Profiles accurate and up to date, so restaurants show up when nearby diners search for their next meal. Loyalty programs and email and SMS campaigns bring customers back again and again. Everything works together. Ordering feeds reviews. Reviews feed visibility. Visibility feeds orders. Owners see it all from one simple app, without needing to be tech experts. For diners, Beyond Menu is a straightforward way to order from local restaurants you love, knowing more of your money goes to the people cooking your food. We win when restaurants win. No confusing pricing, no nickel-and-diming, no fine print. Just a partner that handles the digital details so owners can focus on what they do best: running a great restaurant.
連絡先
115 Perimeter Center Place, 30346, Atlanta, 米国
- 630-776-3590
- info@beyondmenu.com
- beyondmenu.com
2.9
まあまあ
57件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 63％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The customer service agent was very…
The customer service agent was very understanding and considerate when I made the call. She even gave me a call back to update me on the case.
2026年8月22日
Best customer service of all platform
Beyond has the best customer service of all the platform that I have come across. I love the fact that when I call them for something, they know me right away without having to ask me informations about my business and waste time. I also love that when an order is cancelled from a customer or driver, they call to let me know and ask me about it. Thankfully this is not often. The agents that I have spoken to are all excellent. They are professional and courteous and get the job done as needed. Thank you Beyond. All the other platform should learn from you.
2026年8月14日
Beyond Menu からの回答
Hi Linda,
Your review truly brightened our day, thank you so much for taking the time to share such kind words! We’re absolutely thrilled to hear that our team has made your experience seamless, from recognizing you right away to keeping you informed about order updates. It’s feedback like yours that reminds us why we do what we do, and we’re so grateful to have partners like you.
If there’s ever anything more we can do to support your business or make your experience even smoother, don’t hesitate to reach out at info@beyondmenu.com or (630) 776-3590. We’re always here to help!
Thank you!
The Beyond Menu Team
Customer service responds to and…
Customer service responds to and handles issues very quickly.
2026年8月9日
Beyond Menu からの回答
Hi! Thank you so much for your kind words and for taking the time to leave us a 5-star review! We’re truly grateful to hear that our team was able to respond quickly and address your concerns effectively. That’s exactly the kind of service we strive to provide every time, and your feedback means a lot to us.
If you ever need anything in the future, our team is just a message away at info@beyondmenu.com or (630) 776-3590. We’re always here to help!
Thanks again,
The Beyond Menu Team
I leave 3 stars because the delivery…
I leave 3 stars because the delivery for the restaurant wasn’t good, but the customer service from Beyond Menu was kind and understanding. I placed an online order at 4:22pm. Delivery promised was 4:52pm. Called restaurant at 4:55 for update, said no driver yet. Called again at 5:31 due to no delivery yet, & was worried about food borne illness, restaurant associate said “driver will be here in 10 minutes.” And I stated I wanted to cancel order due to food borne illness, he said call +1 (630) 776-3590 and hung up. So I called that number to which the representative understood and canceled order, no issues & said I would receive refund within 5-7 business days. However, food was left at my door at 5:41pm even after I canceled. (I have a ring camera). I still left a tip for the driver because I felt bad. However, I ended up throwing away the food because I didn’t want to risk food borne illness. Food ordered at 4:22pm. Suppose to be delivered at 4:52pm, but actually delivered at 5:51pm. Imagine food sitting on counter til delivery pick up, then sitting in a vehicle when temps in phx are 111 degrees in phx. I’m sure food wasn’t edible. I called to cancel order. And she promised refund 5-7 days. Hope they keep their word.
2026年7月31日
Beyond Menu からの回答
Hi Mel! Thank you for taking the time to share your experience with us. We’re so sorry your order faced delays and that the situation left you concerned about food safety. While we’re glad our team was able to assist with the cancellation and refund, we completely understand your frustration that the food was still delivered afterward. This isn’t the level of service we aim to provide, and we’d like to look into this further to prevent it from happening again. Please reach out to us at info@beyondmenu.com or (630) 776-3590 so we can discuss this in more detail and make sure your concerns are addressed properly.
Best regards,
The Beyond Menu Team
Beyond Menu からの回答
Hi Usman Fallatah! Thank you for recognizing our team's efforts! We pride ourselves on offering professional and efficient support to all our restaurant partners. e appreciate your support and are always a message away at info@beyondmenu.com or (630) 776-3590 if you ever need us.
Regards,
The Beyond Menu Team
good customer service
2026年7月22日
Beyond Menu からの回答
Hi Doner&Gyros,
Your kind words mean the world to our team! We strive to make every interaction with our restaurant partners friendly and productive. If we can ever assist you with your platform setup, just drop us a line at info@beyondmenu.com or (630) 776-3590.
Thanks again,
The Beyond Menu Team
Beyond Menu からの回答
Hi Masala Fusion Indian Restauran,
Thanks for the fantastic rating! Reading feedback like yours truly makes our team’s day. We appreciate your support and are always a message away at info@beyondmenu.com or (630) 776-3590 if you ever need us.
Thank you!
The Beyond Menu Team
Beyond Menu からの回答
Hi lpcsupply.com,
Thank you so much for the 5-star review! We are thrilled to hear you had such a great experience with us. If you ever need anything for future orders, we’re always here to help at info@beyondmenu.com or (630) 776-3590.
Thanks again,
The Beyond Menu Team
Very good excellent
2026年7月22日
Beyond Menu からの回答
Hi My Ranch Taqueria very good,
Thanks so much for the 5 stars! We want to be a partner you can rely on day in and day out. We're thrilled that your experience has been so positive, and our team is standing by at info@beyondmenu.com or (630) 776-3590 whenever you need us.
Best regards,
The Beyond Menu Team
Beyond Menu からの回答
Hi,
Thank you for the wonderful feedback! Providing professional and efficient service to our customers is our top priority, and we’re so glad our team delivered. Reach out anytime at info@beyondmenu.com or (630) 776-3590 if you need us!
Thanks again,
The Beyond Menu Team
Beyond Menu からの回答
Hi,
Thank you so much for your kind words, we truly appreciate it! It’s always rewarding to hear when we’ve met expectations, and your feedback makes our day.
Thank you for choosing Beyond Menu, and we hope to serve you again soon.
Thanks again!
The Beyond Menu Team
My order was delivered to the wrong…
My order was delivered to the wrong address. after an hour of trying by phone to track it which was very difficult, they sent us a picture of a black door with no address to where it was delivered. It looked like a familiar door so my husband went up and down the blocks but saw nothing. We sent them a picture of our red door with correct address and eventually were able to cancel the order. We're looking at our CC bill to see if it was done. But what a ...up. We had no idea we were using this as it doesn't ID itself. We thought we were ordering direct from the restaurant Bae Wei which is a pretty good place. But I went bananas on them for not being to fix the situation and am slamming them on social media.
2026年7月11日
自発的なレビュー
Beyond Menu からの回答
Hi Merilyn,
Thank you for sharing your experience, as it helps us identify where we fell short. We’re truly disappointed that your order was delivered to the wrong address and that resolving the issue was so difficult for you. This is not the experience we want any of our customers to have, and we sincerely apologize for the frustration this caused.
To address this properly, we’d like to connect with you directly. Please contact us at info@beyondmenu.com or (630) 776-3590 so we can look into this further and work toward a better resolution.
Thank you!
The Beyond Menu Team
Excellent service
2026年7月17日
Beyond Menu からの回答
Hi customer,
Thank you so much for taking the time to share your kind words, it truly means a lot to us! We’re thrilled to hear that your experience with Beyond Menu was excellent, as delivering great service is what we strive for every day.
Your feedback helps us keep doing what we love, and we’re grateful to have customers like you. If there’s ever anything more we can do to make your experience even better, don’t hesitate to reach out at info@beyondmenu.com or (630) 776-3590.
Thanks again!
The Beyond Menu Team
Great company to do business with fast…
Great company to do business with fast respond for any issues great communication
2026年7月17日
Beyond Menu からの回答
Hi Sammis deli Columbia SC,
Thank you so much for taking the time to share your kind words, we truly appreciate your feedback! It’s wonderful to hear that our team’s responsiveness and communication met your expectations, as that’s exactly what we strive for with every interaction.
We’re grateful for your trust in Beyond Menu and look forward to serving you again.
Best regards,
The Beyond Menu Team
Never give me my money back Canceled my…
Never give me my money back Canceled my order with out telling me
2026年7月12日
Beyond Menu からの回答
Hi customer 1,
Thank you for reaching out and sharing your concerns with us. Your feedback is important to us, and we want to make sure this is addressed properly.
After reviewing your order, we can confirm it was canceled on the same day it was placed. Since the cancellation occurred immediately, no funds were ever deducted from your account. What you may have seen was a temporary authorization hold from your bank, which we released right away. Typically, these holds disappear from your transaction history within a few days, so the charge should no longer appear in your statement.
We also sent you a cancellation confirmation email for your records. If you’d like to go over any details or need further clarification, please reach out to us at info@beyondmenu.com or (630) 776-3590. We’re happy to assist.
Best regards,
The Beyond Menu Team
I ordered from a local restaurant for my son’s birthday.
I ordered from a local restaurant for my severely disabled son’s birthday. Chinese food is his favorite and we have it every year on his special day. The food was delicious, as always, but unfortunately they forgot his Egg Foo Young, which was very disappointing. The owners do not speak English, so it would have been too difficult to go back and explain the problem . I decided to write to Beyond Menu, with only the thought that they might let the owners know how important it is to check the orders before giving it to the customer. Not only did they write back in record time, they contacted the owners and we received an adjustment on our bill. This happened in a matter of hours and was so unexpected and heartwarming. In an often cold and impersonal world, it was wonderful to know a kind person , by the name of Lei, took the time to read my letter and to act on it immediately. As I told Lei, my faith in humanity had been restored! I give Beyond Menu ( and New China restaurant) 5 stars. ⭐️⭐️⭐️⭐️⭐️
2026年6月11日
自発的なレビュー
Beyond Menu からの回答
Hi Rebecca,
Thank you for taking the time to share your heartwarming experience with us. We’re truly touched that we could help make your son’s birthday celebration a little brighter, and we’re grateful for your kind words about Lei’s efforts. Your feedback has been shared with our team, as it serves as a wonderful reminder of the impact we can have. We appreciate your trust in Beyond Menu and New China restaurant.
Best regards,
The Beyond Menu Team
i would give it zero stars if I could
i would give it zero stars if I could. we ordered our food at 7:20 with a quoted delivery time of 45 minutes. I got a text at 8:09 saying the food was on the way (we live 6 miles from the restaurant). at 8:40 the food still had not arrived. When I called to complain, customer service said "sorry" but offered no compensation. After a long negotiation on the phone, they offered to reimburse me for the $10 tip I gave to the driver. Will avoid this service whenever possible.
2026年6月11日
自発的なレビュー
Beyond Menu からの回答
Hi M Mig.,
We sincerely apologize for the inconvenience and frustration caused by the delay with your order.
After reviewing your interaction with one of our team members, we recognize that the experience did not meet the level of service we strive to provide. We appreciate you bringing this to our attention, and we are actively working on improving our processes to help prevent similar situations in the future.
We also attempted to reach you to discuss this further but were unable to connect. We would appreciate the opportunity to make this right. Please contact us at [info@beyondmenu.com](mailto:info@beyondmenu.com) or (630) 776-3590 so we can further address your concerns and assist you directly.
Best regards,
The Beyond Menu Team
The Delivery service sucks
The Delivery service sucks. It sucks the craving for the food out of you. I have been waiting for 3 hours to get the food I ordered three hours ago. The delivery driver cant tell Street from Place. They took the food to the wrong address twice, and now I have to pick the food up. The representative that answered the phone was polite and patient, but they need better drivers..
2026年6月3日
自発的なレビュー
Beyond Menu からの回答
Hi Vet,
This is not the level of service Beyond Menu aims to provide, and we appreciate you bringing these delivery challenges to our attention. While we’re glad the representative you spoke with was patient, we understand how the repeated errors and wait time disrupted your plans. To discuss this further and explore how we can improve, please contact us at info@beyondmenu.com or (630) 776-3590.
Thanks again,
The Beyond Menu Team
the worst delivery platform ever
the worst delivery platform ever. it went ahead and charged my card without sending the order to the restaurant. second time i tried, waited over an hour before calling the restaurant that informed us no delivery person ever showed up to pick up our order. our order was never delivered. what a waste of time.
2026年5月13日
自発的なレビュー
Beyond Menu からの回答
Hi Amanda Loh,
We appreciate you sharing your experience, as it helps us address these issues directly. The delays and failed deliveries you described fall short of the service we strive to deliver, and we take this matter seriously. We’d like to review this with you in detail, please contact info@beyondmenu.com or (630) 776-3590 so we can look into it.
Best regards,
The Beyond Menu Team
Sleezy business practices
I thought I ordered from my local restaurant when I did a google search for its name, but it went to a Beyond Menu site instead (you can't tell that its not the official site). So I ordered and got the food, found out later that the total cost was about $5 more to order through Beyond Menu. Completely sleezy
2026年4月27日
自発的なレビュー
Beyond Menu からの回答
Hi Andy,
We appreciate your feedback regarding your ordering experience. Beyond Menu collaborates with restaurants to display their menu prices and details as provided during setup. To better understand what occurred in your case, we’d like to connect with the restaurant partner involved. Please reach out to us at info@beyondmenu.com so we can investigate further.
Best regards,
The Beyond Menu Team
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