Beyond Menu レビュー 

57
TrustScore 5段階評価の3

2.9

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Beyond has the best customer service of all the platform that I have come across. I love the fact that when I call them for something, they know me right away without having to ask me informations abo... もっと見る

企業が回答しました

5つ星のうち5の評価

The customer service agent was very understanding and considerate when I made the call. She even gave me a call back to update me on the case.

5つ星のうち1の評価

Beware — this restaurant charges a transaction fee for online pickup orders! I had no idea until after I placed my order. If I’d known, I would have just called directly and saved the extra cost. Ev... もっと見る

企業が回答しました

5つ星のうち1の評価

Multiple bad experiences. Against my better judgement I attempted again today hoping for a better result. Nope. Order was supposed to take 30 min. It took an additional hour. So an hour and a half fro... もっと見る

企業が回答しました

企業情報

  1. オンライン食品注文サービス

当該企業による記述

Beyond Menu helps independent restaurants get found online, get chosen by hungry diners, and turn first-time customers into regulars. Running a restaurant is hard work. The digital side shouldn't make it harder. Most owners don't have time to manage online ordering, review responses, Google listings, and marketing campaigns on top of everything else. Other delivery apps take a cut of every order and put their brand between restaurants and their customers. Beyond Menu takes a different approach. We give restaurants their own direct online ordering, so owners keep more of every sale and stay connected to the people they serve. Our AI upsell technology helps increase order values naturally, suggesting items diners actually want. We manage reviews, optimize menu descriptions, and keep Google Business Profiles accurate and up to date, so restaurants show up when nearby diners search for their next meal. Loyalty programs and email and SMS campaigns bring customers back again and again. Everything works together. Ordering feeds reviews. Reviews feed visibility. Visibility feeds orders. Owners see it all from one simple app, without needing to be tech experts. For diners, Beyond Menu is a straightforward way to order from local restaurants you love, knowing more of your money goes to the people cooking your food. We win when restaurants win. No confusing pricing, no nickel-and-diming, no fine print. Just a partner that handles the digital details so owners can focus on what they do best: running a great restaurant.


連絡先

2.9

まあまあ

TrustScore 5段階評価の3

57件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 63%に回答しています

通常1カ月以上経ってから回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

2.9

すべてのレビュー

(57)

過去12か月のレビュー数: 35

レビューを書く
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5つ星のうち5の評価

Exceptional flavors and great service

Exceptional flavors and great service. This is our ho to place for Indian food in the Littleton area. Love the saffron rice, naan, chicken tika masala, Chana saag and rice pudding. So good! We order spice level 5 or 6 and love it! Nice people too.

2025年5月7日
自発的なレビュー
5つ星のうち1の評価

Don't order through Beyond Menu

Don't order through Beyond Menu.

I just ordered food from my local Indian restaurant online with the option to pick it up and when I got to the restaurant the owner of the restaurant told me to not use Beyond Menu because I paid $30 extra on my order than I would have if I ordered directly from the restaurant because they up-charge for commission.

For example my chicken curry was $24.99 and the restaurant would have charged me $12.99. This is deceptive marketing on behalf of Beyond Menu because they don't give any warning to let you know that you're about to pay $10 extra per dish when ordering through them. I called and spoke with somebody in customer service and they told me they wouldn't give me a refund so I kept on pushing and they said a manager will call me back. I'm hoping they will do the right thing. I understand an up-charge for delivery but pick-up should never be extra.

2025年2月2日
自発的なレビュー
5つ星のうち1の評価

ROBBERY

0 stars if I could don’t order from here as it is highway robbery. I spend half of what I would’ve spent if I just called the restaurant then again that is shame on me and my stupidity but DONT ORDER FROM HERE!!

2024年10月18日
自発的なレビュー
5つ星のうち1の評価

Not organized does not coordinate with the resturants they partner with

On July 24, 2014, I went on a restaurant's website (Rolberto's) and placed an order. The web page is managed by Beyond Menu. The order was confirmed, and I was provided with an order number: #107088718. The web page instructed me to pick up the food at 7:25 PM. I went to Rolberto's Taco Shop at 3755 Murphy Canyon Rd, San Diego 92123 about 20 mins later.
When I arrived, the restaurant was closed. There was a sign in the window indicating 'We Are Closed July 23,24,25"
I was frustrated and disappointed. I don't understand how this could happen, why am I able to place an order and receive confirmation and an order number when the restaurant is closed? I reported this to Beyond Menu support via email, they replied to my email and tersely apologized, but did not address my concern as to how this happened but instead blamed it on the restaurant. I feel Beyond Menu blew me off even though their platform processed the order for a restaurant that was closed. Be careful when placing an online order at Rolbertos or any other restaurant that uses Beyond Menu, this organization is obviously not coordinated with the restaurants it partners with.

2024年7月21日
自発的なレビュー
5つ星のうち2の評価

I ordered online for pickup.

I ordered online for pickup.
I got a text that the order was ready, and drive 8 minutes to the restaurant.
Order wasn't even started.
Let's try to only send out texts when the restaurant confirms the order is ready.... not just at an average time.
Otherwise, customers will have to wait.... like I did.

2024年7月4日
自発的なレビュー
5つ星のうち3の評価

While I do appreciate this app for…

While I do appreciate this app for supporting local businesses, I unfortunately just had a very bad experience with them. I ordered some Chinese food with an 8:25pm ETA. By 9:22pm it still hadn’t arrived, so I called the restaurant to follow up and they said they don’t deliver to my address and advised me to call Beyond Menu to request for a refund. I would’ve not received any warning had I not called the restaurant. So I called Beyond Menu to request for a refund and also requested for addition compensation, perhaps a discount to my next order for the inconvenience, for showing a restaurant available to my address when it isn’t. The customer service rep issued my refund but declined my request for additional compensation, stating it’s the restaurant who should provide me with a discount instead of them, and that I should call the restaurant directly to request additional compensation. I just find that if an app is claiming the delivery to be available to my address that they should be responsible, and if they’re claiming it’s the restaurant’s fault, that it should be their problem and not mine. Now if a friend asks me what I think of Beyond Menu, I would tell them unless you’re ordering from a restaurant within walking distance, the app is unreliable and you may find yourself waiting for food that will never come.

2024年6月14日
自発的なレビュー
5つ星のうち1の評価

Stolen credit card information

They stole my credit card information. Several purchases of huge amounts from across the world showed up on my account. Good thing I'm broke and the first 1, 000$ purchase was flagged by my bank. At least I actually got my food, unlike a lot of the other people with complaints about this company. Do. Not. Trust. This. Website.

2020年11月22日
自発的なレビュー
5つ星のうち1の評価

Crocked foriegn company

Why when I search the internet using the name of my restaurant I find a link to our store on this site? When we click on it your site shows us closed when we are not! Now it shows Online ordering not enabled – same
thing to many. The menu prices are not right, information is not right. They are taking business away from us and hurting our store for years now. There many, many times we were contacted Google as they were pretending to be authorized to manage our Google page to change our website to their site.

2020年10月5日
自発的なレビュー

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