J'utilise Beyond Pricing depuis 2 ans pour ma conciergerie. Cet outil est vraiment très performant et a considérablement soulagé mon travail. Il permet d'établir une vraie stratégie pour augmenter le... もっと見る
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We utilized beyond for 6 years across multiple platforms and listings. While we were never really happy, we felt that it was better than nothing. During our time there were some... もっと見る
企業が回答しました
Beyonds Features are just AMAZING!! Its extremely hepful, especially witht eh pricing and minimum stays. The insights features also gives you a great insight in the market around you, which i find s... もっと見る
I'd love to give Beyond a 5 star review, but I'm really struggling with its integration with Booking.com. None of the other dynamic pricing companies integrate with Booking.com... prob for good reason... もっと見る
企業が回答しました
企業情報
当該企業による記述
Make more money with your vacation rental. Thousands of vacation rental hosts and property managers trust Beyond. Join the leading revenue management system today and optimize every channel possible to drive revenue!
連絡先
425 2nd Street, 94107, San Francisco, 米国
- support@beyondpricing.com
- beyondpricing.com
3.6
まあまあ
23件のレビュー
ネガティブなレビューの 100％に回答しています
通常1カ月以内に回答
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Poor integration with Booking.com
I'd love to give Beyond a 5 star review, but I'm really struggling with its integration with Booking.com. None of the other dynamic pricing companies integrate with Booking.com... prob for good reason... so I think that is why it doesn't seem to work properly on Beyond. Long and short is that I cannot block dates on Booking.com at all using Beyond's calendar tool, I've increased the price to put off possible guests, but disappointed that their tool isn't working properly. There is constantly an 'X' under 'login valid' re Booking.com which presumably means the integration is simply not working. It is incredibly frustrating not being able to even block off dates.. 2 guests booked thinking the dates were available that I was not able to block off using Beyond. There is nobody to help on live chat, so forced to use Trustpilot to get hold of someone!
2024年12月29日
自発的なレビュー
Beyond からの回答
Hi John,
Thank you for taking the time to share your feedback. I can completely understand how challenging and frustrating this situation must be, especially when it impacts your ability to manage your calendar and guest expectations. We truly appreciate your patience as we work on improving the overall experience.
The good news is that there’s a fix available for the issue you’re experiencing with Booking.com integration. It sounds like the "Login Valid" error might be related to a connection issue between Beyond and your Booking.com account. A setting may need to be updated to ensure everything works as intended. Our Support team can guide you through the steps to fix this so you can block dates on Booking.com and avoid any further inconveniences.
Please don’t hesitate to reach out to us directly via live chat or email us at support@beyondpricing.com, and we’ll walk you through the process to get this resolved quickly.
We’re also actively working on an official partnership with Booking.com to make the integration even more seamless in the future, and we truly value your patience and understanding as we continue to improve.
Thank you for being part of the Beyond community. We’re here to help you every step of the way!
Warmly,
Alyssa
Once Beyond moved to Lighthouse the…
Once Beyond moved to Lighthouse the customer service is not the same. I'm older and have been using Beyond for a couple of years. When I ask a question (removing minimum nights stay over 1 holiday) Thanksgiving, it took several attempts to explain Only wanting to remove the minimum nights stay for that holiday Only from 4 nights to 2 nights. I don't know if the person responding understood my request. I got help from my own team who understood how to do that. Beyond support/ Lighthouse kept going back n forth with emails but Not understanding. It sure was nice to have an acct rep to reach out to , a person who understood that sometimes a call is needed. Thanks so much for asking about my experience.
2024年11月20日
Beyond からの回答
Hi Karen,
Thank you so much for sharing your feedback with us. I want to start by saying how much we value you as a long-time Beyond customer. I’m truly sorry to hear that your recent experience with updating your minimum stay settings wasn’t as smooth as it should have been. We completely understand how important it is to have quick and effective support for time-sensitive adjustments.
We’ve shared your feedback with our team to improve efficiency in handling requests like this moving forward. We’re committed to learning and growing from situations like this so that we can better support you and all our customers.
Deba, your account manager, will be reaching out to you directly to discuss your experience further and ensure everything is set up just the way you need it. We’re grateful for your continued trust in Beyond and are here to support you every step of the way.
If there’s anything else you’d like to share or discuss, please don’t hesitate to reach out and let us know!
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