B Free Australia レビュー 

B Free Australia からの回答

2025年11月27日

Thank you so much for your beautiful review! It means a lot to hear that our team has been able to support you whenever you’ve needed help.
We truly appreciate you continuing to shop with us 💛

B Free Australia からの回答

2025年11月27日

Thank you so much for your lovely review! We’re so happy to hear that you’ve enjoyed browsing our website and that our imagery and products resonated with you.
A big thanks from all of us at B Free! 💛

B Free Australia からの回答

2025年11月27日

Thank you so much for your lovely review! We’re really glad to hear that our team was able to quickly sort out the mix-up with your cups and get replacements organised.
It’s wonderful to know you’re enjoying the comfort and functionality of your products — and we truly appreciate your kindness and patience throughout the process 💛

B Free Australia からの回答

2025年11月27日

Thank you so much for your lovely review! We’re really glad to hear you had such a positive experience with our customer service and that the team was able to help you organise an exchange quickly and smoothly.

We also truly appreciate your feedback regarding our exchange and store credit policy. We always aim to make the process as easy as possible, and it’s great to know our staff were able to support you through it 💛

B Free Australia からの回答

2025年11月27日

Thank you so much for your lovely review! We’re really happy to hear that your exchange process was smooth and easy, and that our team was able to guide you through alternative options to help you find the right style. Making things simple and supportive for our customers is always our goal 💛

B Free Australia からの回答

2025年8月12日

Thank you so much for your wonderful review! We're so glad to hear that Grace was able to assist you and provide the answers you needed. We pride ourselves on offering great customer service, and it's always fantastic to hear when our team goes the extra mile to help! 💛

If you'd like to stay updated with our latest products and exclusive offers, feel free to join our email list or follow us on social media!

All the best!
The B Free Team

B Free Australia からの回答

2025年7月30日

Thank you so much for your kind words! We're thrilled to hear you had a great experience with our customer service team and that our product advice was helpful 💛

We’re always here to support our customers and make sure you feel confident and cared for every step of the way.

If you'd like to stay in the loop with new arrivals and exclusive offers, feel free to join our email list. We’d love to keep you updated!

Warmest thanks from all of us at B Free :)

B Free Australia からの回答

2025年7月28日

Hi Nyemady,

Thank you for your feedback. We’re sorry to hear that you were disappointed with your purchase.

We always aim to help our customers and provide fair solutions when there are any issues. Our customer service team has been in touch and offered a return option along with our return address to help resolve your concerns. We understand that every experience is unique and we're genuinely here to help where we can.

We usually receive very positive feedback about this particular garment, but we completely understand that fit and preference can vary from person to person. Everyone’s fitting experience is different, and we do our best to guide and support customers in finding the right product for their needs.

We’re a little disappointed the review doesn’t reflect the support already provided. If there's anything further we can do, please don’t hesitate to get in touch. As we understand it, we’ve provided the solution you requested; but if you have any other concerns, please let us know.

Warm regards,
The B Free Team

B Free Australia からの回答

2025年7月9日 に更新

Hi Schmick,

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet expectations. Support and comfort are at the core of what we strive to deliver, so we completely understand how frustrating it must feel when a product doesn't meet your expectations.

We do offer a range of wirefree bras that provide high levels of support for many women across different shapes, sizes, and needs. Our team receives thorough product training and it would be very unusual for someone to say we have no supportive options available; we’d genuinely like the opportunity to look into this more closely.

We’re committed to ensuring our service and communication standards are met, and that every customer feels heard and supported. We would really appreciate the chance to review your case in full and see how we can assist you further. Please reach out to us directly at contact@bfreeaustralia.com.au.

We hope to hear from you soon.

Warm regards,

The B Free Team

B Free Australia からの回答

2025年5月4日

Hi Theresa,

Thank you so much for your honest and thoughtful review :) We’re so glad to hear you’re loving the comfort of the wireless sports bra pack! It’s fantastic to know they’re doing a great job for your walks, yoga, and Pilates sessions 🙌
We appreciate you taking the time to share your experience, and we’re always here if you need help finding something with a little more support for high-impact movement. 💪💜 We also stock a wide range of athleisure tops and leggings that might be of interest.

We look forward to serving you in future!

B Free Australia からの回答

2025年1月21日

Hi There,
Thank you for sharing your feedback regarding the Superfine 100% Cotton Tank Top - 2 Pack. We’re sorry to hear they didn’t meet your expectations.

The ultrafine fabric is designed for exceptional breathability and comfort, making it ideal for sensitive skin or warmer climates. While the lightweight nature enhances airflow. We understand it may not align with everyone’s needs for coverage or warmth. Your comments on the sheerness and fit are important to us, and we’ll share them with our design team as we continue to refine our products.

Our tank tops are crafted from BCI (Better Cotton Initiative) cotton, supporting sustainable farming practices that benefit the environment and farmers. Produced in a reputable factory in India, these tops reflect our commitment to quality craftsmanship and ethical production standards.

If the garments are unworn, unwashed with their tags attached we would be happy to help you arrange a return for store credit or exchange as per our policy. We’d be happy to assist you in exploring other style options.

Thank you again for your feedback—it’s invaluable in helping us improve. Should you have further questions or concerns, please don’t hesitate to contact us at contact@bfreeaustralia.com.au.

Warm regards,
B Free Customer Care

B Free Australia からの回答

2025年1月31日 に更新

Hi Cheri

Thank you for your feedback. We’re sorry to hear that the strapless bra didn’t work as expected. We appreciate your feedback and acknowledge that fit and preference in fit can vary from person to person. You feedback has been passed on to our product development team.

In the meantime, we and would love to offer some fit tips that may help improve the fit of your current product:
✔ Ensure the strapless bra is pulled up nice and high—especially at the sides and back—then smoothed into place. If worn too low, it won’t be secure and may pull downward.
✔ Check the sizing—If it’s too tight, the pressure can cause it to shift. If it’s too loose at the top, it may not feel secure.
✔ Try folding the elastic band inside once, if the bandeau feels too long in the body. This provides extra hold under the bust.
✔ Consider using the optional straps—Every body shape is different, and while some customers don’t need them, they can add extra support and prevent rolling.

If you’d like further assistance with fit or an alternative style recommendation, our team would love to help! Please feel free to reach out at [insert contact info]. Your comfort is important to us, and we appreciate your support of B Free.

Warm Regards,

B Free Customer Care

B Free Australia からの回答

2024年11月26日

Hi Tracey,

Thank you for your honest feedback and for giving our bras a try. We’re so pleased to hear you found them comfortable to wear and appreciated the fast shipping! However, we’re sorry to learn the support didn’t meet your expectations.

As a wire-free bra, this style is designed for all-day comfort, but we understand that it may not provide the same level of support as underwired bras. That being said, many of our customers with larger busts have shared many positive reviews for this item, so we’re keen to help find the right fit for you!

If you’re specifically looking for wire-free solutions with added support, we’d love to recommend our Over Bra Support Layer. This secret trick works with our bras and any other wire-free to provide an extra layer of bust firm support while smoothing your back and sides. It’s a great option to enhance support while keeping the comfort of wire-free. You can learn more about it here: https://www.bfreeaustralia.com.au/products/over-bra-support-layer?srsltid=AfmBOorO965UnpDhZgKTou_2hC4_b0qEwHxDNegVVQ21ITRHu0n4mz8e

Additionally, if you’re open to exploring our other styles, we have a wide range of supportive bras, and our fitting experts are always happy to assist you with personalised recommendations to find your perfect match.

Thank you again for your review, and we hope we can help you achieve the comfort and support you’re after.

Warm regards,

B Free Customer Care

B Free Australia からの回答

2024年10月3日

Hi there,

We're very sorry to hear of your experience and would like to ensure that you have a more positive experience with our brand. We do accept returns for store credit or exchange for any fitting issues experienced. Please note that return garments must be unworn unwashed and still have their tags attached. We link our policy on all pages of the site before purchase, but I have linked our full returns policy below for your convenience: https://www.bfreeaustralia.com.au/pages/new-returns-policy

If you would like to arrange a return for the product, we would be more than happy to assist you with this. Please reach out to us via contact@bfreeaustralia.com.au and we can get the ball rolling. We look forward to providing you with a suitable solution.

Best Regards,

B Free Customer Care

B Free Australia からの回答

2024年5月9日

Hi Kerry,

We hope this email finds you well. We are writing to address the recent dispute you raised via PayPal concerning your purchase from our store.

First and foremost, we want to express our sincere apologies for any disappointment or inconvenience you may have experienced with your purchase. Customer satisfaction is our top priority, and we always strive to provide a positive shopping experience for all our customers.

Regarding returns, we want to clarify that we offer returns for store credit or exchanges for change of mind returns and fitting issues. We understand the importance of transparency, which is why we display our returns policy on all pages of our website prior to purchase. We highly recommend reviewing our returns policy before making a purchase to ensure a smooth shopping experience.

Additionally, we take pride in our commitment to sustainability, and our shipping bag is conveniently designed to be reusable, reducing environmental impact.

In addressing your concerns, we want to assure you that there were no delay tactics in our communication with you. We promptly responded to your query, providing detailed information about our returns policy. However, despite our efforts to resolve the matter directly, we did not receive a response from you. Subsequently, we were surprised to receive your dispute via PayPal.

We made every effort to work with you to find a satisfactory resolution through PayPal. Regrettably, our offers of resolution were rejected, and the case was automatically closed by PayPal. Please know that we did our utmost to address your concerns and reach a resolution.

We understand that this situation may be disappointing, and we sincerely apologise for any frustration it may have caused. Our goal is always to provide exceptional customer service, and we regret that we were unable to meet your expectations in this instance.
If you have any further questions or concerns, please do not hesitate to reach out to us directly. We value your feedback and are committed to continuously improving our services.

Thank you for your understanding.