UPDATE 2021-12-07 Finally I got my money Just be patient ,they are still responsible for payments âââââââ BGO Entertainment lost UK license and need to leave UK market immediately !... ãã£ãšèŠã
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Dear Angela, Apologies for the delayed response. The operator has confirmed that in line with their terms and conditions, they will not be able to process the winnings that were ge... ãã£ãšèŠã
So as it transpires, the emails sent by Bgo claiming to have processed the payments were lies designed to mislead. It's never taken this long for any type of payment to reach my account so don't b... ãã£ãšèŠã
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All these so called gamblers giving bad reviews...the only reason for the bad review is because you've lost money and cant deal with losing so you then blame it on the casino and then say its " fixed... ãã£ãšèŠã
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BGO launched In 2012 with an objective to bring to market the best casino, bingo and slot games to UK players, we're focused on delivering an exceptional player experience. Contact us at support@bgo.com.
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- support@bgo.com
- bgo.com
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Excellent customer service
2021幎9æ6æ¥
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bgo ããã®åç
Joe, many thanks for your review. We really appreciate you taking the time to do so. Wishing you the best of luck at the casino!
Play safe,
The BGO Support Team
Query delt with very quickly
2021幎9æ6æ¥
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bgo ããã®åç
Thanks for the review Racheal. We appreciate you taking the time to do so. I hope the games are lucky for you.
Regards,
The BGO Support Team
Iâm not sure whether itâs the moreâŠ
Iâm not sure whether itâs the more stringent gaming rules but this used to be an ok site, the last few times of playing there has been very low payouts on slots, £500 lasted less than an hour, 2 bonusâs both less than £50, lots of 60 pence pays on a £3 a go slot. No withdrawals on several thousand £ plays. Iâve now excluded myself not because I canât afford to play but itâs this site has had a fair crack of the whip and itâs now not worth my time.
2021幎9æ5æ¥
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bgo ããã®åç
Sorry to hear you have had a bad run Jack, also sorry to see you go. Nothing has changed with the games so it must just be that lady luck wasn't good to you. If you want to discuss your account with us please get in touch on live chat or via support@bgo.com. Since you mention exclusion, could I also suggest you consider registering with Gamstop who will block your play across all licensed operators. A great choice if you're looking to take a break in general rather than just BGO.
Best Wishes
The BGO Support Team.
He resolve my problem right away
2021幎9æ5æ¥
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bgo ããã®åç
Hey Janette,
Thanks for your great review. You don't mention who, but I can guess he's a nice chap! I'll be sure to pass your feedback onto every one of my male colleagues. :)
Good luck at the tables.
The BGO Support Team
Great customer experience
I spoke with Mark who was polite, informative and helpful.
2021幎9æ5æ¥
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bgo ããã®åç
Nicky, many thanks for taking the time to leave a review, Mark is thrilled you gave his service 5 stars.
We hope you have the best luck in the casino and look forward to speaking to you again soon.
Regards
The BGO Support Team
Jarad Great customer service
Jarad Great customer service
Pushed my documents to be approved quickly. Definitely playing again & recommend to play safely on this platform. Thank you
2021幎9æ4æ¥
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bgo ããã®åç
Thanks for the lovely review Monika, we'll pass on your feedback to Jarad. Hope the games are lucky for you.
Regards,
The BGO Support Team
Top game site,BGO
Best site on the website very helpful ðand best games to play would not use any others just great ððð
2021幎9æ1æ¥
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bgo ããã®åç
Hey Martin,
You've made our day, I'm actually blushing typing this. :) We love our players and really appreciate you taking the time to review us. Best of luck at the tables sir!
Play safe,
The BGO Support Team
helpful and quick
2021幎8æ30æ¥
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bgo ããã®åç
Anthony, your 5 star review has made us very happy. Thanks for taking the time to leave a review and we hope Lady Luck is kind to you next time you visit. Best wishes to you.
Regards
The BGO Support Team
fantastic site
fantastic site, great communication from the customer service team and a great help.
2021幎8æ28æ¥
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bgo ããã®åç
Kel, youâre a star for leaving us a great review. Itâs really appreciated; weâve passed on your feedback to the team.
Wishing you the best of luck next time you visit us.
Play safe!
The BGO Support Team
Worst site ever
2021幎8æ27æ¥
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bgo ããã®åç
Bothwell, weâre so sorry you feel that bgo.com is the worse site EVER! Iâve visited some terrible websites over the years since the internet launched, I mean REALLY terrible! Weâre here for you on live chat and email support (support@bgo.com) if youâre up for chatting about your experience. It must have been bad so weâre sorry about that!
Hope to speak soon,
The BGO Support Team
Paul was very helpful and knowledgeableâŠ
Paul was very helpful and knowledgeable on what I was enquiring about.
2021幎8æ27æ¥
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bgo ããã®åç
Tracey, we love it when our players tell us who dealt with their query so we can pat them on the back. Paul is thrilled you took the time to rate us. Hope the casino is lucky for you.
Regards
The BGO Support Team
Jared was very helpful getting myâŠ
Jared was very helpful getting my documents pushed for faster review
2021幎8æ27æ¥
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bgo ããã®åç
Nikki Bee, weâre buzzing about your glowing review and want to thank you for taking the time to do so. Jarad is thrilled you mentioned him personally too.
We look forward to speaking with you soon.
Regards
The BGO Support Team
Perfect service
2021幎8æ26æ¥
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bgo ããã®åç
ODB Harris your perfect score of 5/5 makes us really happy! We always aim to offer perfect service and while itâs not always possible we are happy we could assist you.
Looking forward to assisting you again soon, play safely!
The BGO Support Team
Very friendly
Very friendly, super efficient! Quick replies and sorted out my query straight away. Better than most sites Iâve had to contact before. Thank you.
2021幎8æ23æ¥
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bgo ããã®åç
Pains, thanks for taking the time to review BGO and wow what a score! Itâs really appreciated.
We understand our players donât necessarily just play on one site and weâre fine with that. Just remember to set limits that youâre comfortable with. :)
Best of luck!
The BGO Support Team
Nick the advisor clearly knew what heâŠ
Nick the advisor clearly knew what he was on about 5******.
2021幎8æ21æ¥
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bgo ããã®åç
Ray, what can we say! Thanks a million for the 5* review, weâll let Nick know you kindly took the time to leave us a review, I know heâll be thrilled.
Kind regards
The BGO Support Team
This website is so bad itâs a con ⊠IâŠ
This website is so bad itâs a con ⊠I put in £300 and won 3,000 only to be told I canât claim it as I was using a bank card (my partners) . Although they were fine taking my deposits £300!!! Iâm fuming !!!! They will now only give me my deposit bk and not my winnings . I know this is a common think from other reviews . I will be taking this further .
2021幎8æ17æ¥
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bgo ããã®åç
Hi Mb,
Thanks for your review.
Iâm sorry to hear you are unhappy with your experience at BGO. As per terms and conditions at BGO, and many other gaming sites, we only allow players to use a payment method registered in their own name. You accepted these terms when registering with us.
Kind Regards,
The BGO Support Team
Excellent customer service
Excellent customer service. Sorted my problem straight away and was very helpful and polite. Never had an issue with the customer service.
2021幎8æ16æ¥
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bgo ããã®åç
Nicola, we really appreciate you taking the time to write a review - and thanks for the 5 stars, it means a great deal!
We wish you the best of luck at the casino and hope some nice withdrawals come your way soon. Play safely!
Regards,
The BGO Support Team
Excellent Customer Service
2021幎8æ16æ¥
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bgo ããã®åç
Thanks for your review Heather, glad to hear the Customer Experience team were able to look after you. Best of luck at the casino!
Regards,
The BGO Support Team.
Excellent service solved all my queriesâŠ
Excellent service solved all my queries and really polite and a good laugh deffo worth a wage rise in my eyes
2021幎8æ16æ¥
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bgo ããã®åç
Hi Daniel,
Many thanks for your review and words, it's much appreciated. We'll pass on your suggestion of a pay rise to management. :)
Regards,
The BGO Support Team.
Great casino site very helpful customerâŠ
Great casino site very helpful customer suport and fast pay outs great range of games
2021幎8æ16æ¥
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bgo ããã®åç
Hi Chris,
Many thanks for your review, great to hear you're getting our payouts quickly. Best of luck with your future play.
Regards,
The BGO Support Team.
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