UPDATE 2021-12-07 Finally I got my money Just be patient ,they are still responsible for payments âââââââ BGO Entertainment lost UK license and need to leave UK market immediately !... ãã£ãšèŠã
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Dear Angela, Apologies for the delayed response. The operator has confirmed that in line with their terms and conditions, they will not be able to process the winnings that were ge... ãã£ãšèŠã
So as it transpires, the emails sent by Bgo claiming to have processed the payments were lies designed to mislead. It's never taken this long for any type of payment to reach my account so don't b... ãã£ãšèŠã
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All these so called gamblers giving bad reviews...the only reason for the bad review is because you've lost money and cant deal with losing so you then blame it on the casino and then say its " fixed... ãã£ãšèŠã
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BGO launched In 2012 with an objective to bring to market the best casino, bingo and slot games to UK players, we're focused on delivering an exceptional player experience. Contact us at support@bgo.com.
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- support@bgo.com
- bgo.com
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Good chat with live agent
Good chat with live agent
Still got to wait another 24hr cooling off but it happens
Great site
Fast withdrawal ð
Definitely my go to casino
2021幎9æ17æ¥
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Hey Lorraine,
Our favourite part of this review is the cooling off aspect and the fact you wasnât too fed up about it. We take responsible gaming seriously and as per guidelines these things are in place to protect you.
Itâs a late reply so hope thatâs been sorted now and really hope youâre enjoying the games at BGO responsibly. Please play safely and get in touch if you need any advice on our responsible gaming tools.
Regards
The BGO Support Team
Good customer service
What I like about the bgo site is that you can actually get through to customer services. I chatted to a very helpful agent named Nick today. A lot of bingo sites make it extremely hard communicate with them
2021幎9æ16æ¥
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bgo ããã®åç
Denise, Nick will be over the moon when he sees this review, thanks so much for taking the time and we really wish you the best of luck at the tables.
Regards
The BGO Support Team
Customer service was fantastic
2021幎9æ15æ¥
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bgo ããã®åç
Thank you Rachel. We appreciate you going out of your way to review BGO and weâre pleased we were able to give you good service.
Regards
The BGO Support Team
after having a break for several yearsâŠ
after having a break for several years re opened my account played for a while then when i tried to login in again i was not allowed. I have deposited and now cannot get my money out of the site. I can see now why i havant played for so long
2021幎9æ15æ¥
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bgo ããã®åç
Thanks for your review justright.
Have you spoken to live chat? They should be able to sort this quickly for you. Perhaps we may need some fresh ID or proof of address. Please get in touch ans we will help.
The BGO Support Team
veyr helpful and informative
2021幎9æ14æ¥
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bgo ããã®åç
Christina thank you so much for taking the time to leave us a review. We really appreciate it. Best of luck to you, play safe!
The BGO Support Team
quick response to questions
2021幎9æ14æ¥
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bgo ããã®åç
Alison, our team work hard to ensure our players get quick responses and while weâre not always able to, we are very happy you were satisfied with our service. Thank you so much for the positive review.
Regards
The BGO Support Team
Great customer service came upâŠ
Great customer service came up withdrawal error but got fixed instantly
2021幎9æ14æ¥
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bgo ããã®åç
Mr King, thanks for the review! Weâre annoyed you got an error but super pleased you managed to get it resolved via our support team. If you get the error again please get in touch and weâll try to find the root cause.
Regards
The BGO Support Team
Straight forward and polite
Straight forward and polite. sorted out any queries I had.
2021幎9æ13æ¥
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bgo ããã®åç
Stephen your positive review means the world to us. Weâre working hard to improve our customer service and appreciate you taking the time to recognise it.
Best wishes
The BGO Support Team
Danny is an absolute champion
2021幎9æ13æ¥
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bgo ããã®åç
Kamran, or should I say Roald? Thanks!
We agree with you and Mr Dahl that Danny is indeed a champion and weâll pass on your kind comments. Thanks for the review.
Regards
The BGO Support Team
Not a good site used the site for yearsâŠ
Not a good site used the site for years then they slammed me with a limit for no reason hardly play on this site now there's better sites out there with far better limits than bgo there's are pathetic
2021幎9æ12æ¥
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bgo ããã®åç
Debbie, thanks for the review. Sorry we made a decision to make you leave a low rating. It wasnât intentional.
Weâre a responsible casino and take player safety extremely seriously. I havenât looked at your account but I can only assume the limit was placed as a protection measure. If you want to increase the limit we can discuss this and with some documentation we may be able to help you.
If you decide not to, thatâs understandable and we wish you the best of luck wherever you are playing. Just make sure youâre playing with a licenced operator who will take the necessary steps to look after you.
Play safe.
The BGO Support Team
Class support thankyou
Great sorry hell and VERY quickly dealing and fixing my problem in a couple of minutes thankyou very much. Great support ð
2021幎9æ12æ¥
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bgo ããã®åç
Paul! Weâre thrilled with your review. Thanks so much for taking the time to leave one and weâll pass on your feedback to the team.
Play safe!
The BGO Support Team
rtp is awful played with them for aâŠ
rtp is awful played with them for a while, but not a single payout, nothing
2021幎9æ12æ¥
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Just someone. Thanks for the review.
We can control a number of things when we run a casino. Promotions, support, website features etc but sadly one of the things we canât control is the RTP.
Weâd love to have a âjust someone: win nowâ button but the people who ensure weâre operating fairly insist weâre not allowed to, itâs for the best. Instead itâs all controlled by a random number generator who sometimes treats people badly. Itâs not personal. He or she (we havenât looked) does give people wins too though so if youâre not too peeved hopefully you can get a couple of wins next time you play.
Play safe and hope youâre lucky wherever you decide to play.
The BGO Support Team
Benjamin assisted me and was veryâŠ
Benjamin assisted me and was very promp, pleasant and helpful.
2021幎9æ11æ¥
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bgo ããã®åç
Deb, thank you for taking the time to review BGO. We really appreciate it.
Ben is a top bloke and will love the feedback. Weâll pass it on.
Regards
The BGO Support Team
Great customer service
Wow great site, I made some comments in chat, so they froze my account, I had to make contact & it was just to check in on me, I mean thatâs great customer service. Account was reactivated after a chat and great friendly advisor.. great USP for a site thanks
2021幎9æ10æ¥
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bgo ããã®åç
Leocie, thanks for this amazing review.
Weâre thrilled the interruption to your play didnât cause a negative experience, believe it or not it often upsets players.
Weâre a responsible casino and even though something you say may be in jest or off the cuff, we do try and check in where we can. Iâm glad it was resolved and you appreciated the check in.
Play safe and I hope the tables are lucky for you.
The BGO Support Team
Very helpful
Very helpful, quick at at solving my issue and polite
2021幎9æ8æ¥
èªçºçãªã¬ãã¥ãŒ
bgo ããã®åç
Cheers Liam, thanks so much for leaving a great review and taking the time to do so.
The BGO Support Team
Great customer service
Great customer service crews was very efficient!
2021幎9æ8æ¥
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bgo ããã®åç
Louisa, thanks! We work hard to look after our players and while we donât always get it right, we try our best. Your time taken to review is very much appreciated.
The BGO Support Team
Always pleasant and really helpful.
2021幎9æ8æ¥
èªçºçãªã¬ãã¥ãŒ
bgo ããã®åç
Lynne, thanks so much. My wife would argue Iâm never pleasant first thing in the morning but Iâm hoping it was later in the day we dealt with your query - or perhaps it was one of my colleagues who donât get the morning grumps like me.
Hope youâre enjoying BGO and best wishes.
The BGO Support Team
The BEST!!!âââââ
2021幎9æ7æ¥
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bgo ããã®åç
Hey Alexandru, many thanks for you taking the time to leave a review. It's really appreciated. We're thrilled your enjoying your time at the casino.
Best wishes,
The BGO Support Team
Helpful mate
2021幎9æ6æ¥
èªçºçãªã¬ãã¥ãŒ
bgo ããã®åç
Pablo, your review is really appreciated. Thank you for taking the time to let us know youâre happy with the service. We will let the team know.
Best of luck at the tables!
Regards
The BGO Support Team
bgo ããã®åç
Thanks for taking the time to review our service Tracy, itâs very much appreciated.
Regards
The BGO Support Team
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