My stay with Big Bear Cool Cabins was genuinely lovely. From the moment I arrived, the cabin felt warm, comfortable, and cared for — the kind of place where you can exhale and settle in. Booking w... もっと見る
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Our experience with Big Bear cool cabins was spot on from beginning to end . They were always available for any of your needs or wants great people ! The cabin was amazing very clean cool spot just lo... もっと見る
Good communication. Easy booking, accessing the cabin - direct access vs checking in at a specific location. Cabin was ready as promised. It had everything we needed for a relaxing weekend away (... もっと見る
企業が回答しました
The whole experience was great. It was extremely easy to book and self check-in, check-out. The only downside was our cabin only had 2 fans for the 3 bedrooms. In summer, the temperature does get unco... もっと見る
企業が回答しました
企業情報
Big Bear Cool Cabins について
当該企業による記述
Explore Vacation Rentals at Big Bear Cool Cabins —
Your Trusted Big Bear Lake Experience! Located in the heart of Big Bear Lake,
Big Bear Cool Cabins invites you to experience the best of
Southern California’s natural beauty year-round.
Lakefront Cabins at Big Bear Cool Cabins
Pet Friendly Cabins at Big Bear Cool Cabins
Hot Tub Cabins at Big Bear Cool Cabins
Discover the charm of cozy cabins, the thrill of the great outdoors, and the serenity of mountain living. Escape to Big Bear—where unforgettable memories await in every season. Choose from our diverse selection of cabin rentals—lakefront, near the slopes, or hiking trails—to find your perfect home away from home. Our pet friendly vacation cabin rentals ensure that even your furry family members can join in on the fun. We eagerly anticipate your visit and look forward to hosting you at Big Bear Cool Cabins!
連絡先
586 Bonanza Trl, 92315, Big Bear Lake, 米国
- 9098667374
- info@bigbearcoolcabins.com
- bigbearcoolcabins.com
4.5
優良
8516件のレビュー
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ネガティブなレビューの 87％に回答しています
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Highland Hideway
Great location, great backyard for the dog. He got to see squirrels and rabbits in the yard. Small cabin but adequate for two and a dog.
2026年6月29日
Big Bear Cool Cabins からの回答
Hi MS!
Thank you for your kind review! We’re so glad you enjoyed the great location and that the backyard was a fun space for your pup to watch the squirrels and rabbits. It’s great to hear the cabin was a good fit for you and your dog. We hope to welcome you back for another stay soon!
Clean and Cute
With the bathroom on the first floor and bedrooms on the second, the stairs, especially in the middle
of the night, were quite steep and they felt a bit unsafe. However, the place was clean and cute.
2026年6月25日
Big Bear Cool Cabins からの回答
Hi Bobbi!
Thank you for your feedback! We’re glad to hear you found the home clean and cute and enjoyed your stay overall.
We’re sorry to hear the staircase layout felt challenging, especially at night. We appreciate you sharing this insight and will note it for future guests so expectations are clear.
We hope to have the opportunity to host you again in the future for an even more comfortable stay.
Lovely getawag
The cabin was just as pictured and we had a lovely time there. Check in and check out was seamless. We will definitely be back!
2026年6月28日
Big Bear Cool Cabins からの回答
Hi Mel!
Thank you for your wonderful review! We’re so glad the cabin was just as pictured and that you had a lovely stay. It’s great to hear the check-in and check-out process was seamless. We truly appreciate your kind words and look forward to welcoming you back again soon!
All ready to go and great spot
2026年6月30日
Big Bear Cool Cabins からの回答
Hi Jonathan!
Thank you for your review! We’re so glad everything was ready for your arrival and that you enjoyed the great location. We hope to welcome you back again soon!
Big Bear Cool Cabins からの回答
Hi,
Thank you for your feedback. We’re sorry to hear the cleanliness and furniture did not meet your expectations. We’ll be sharing your comments with our housekeeping team and the homeowner so these concerns can be addressed. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.
The staff was very nice and receptive…
The staff was very nice and receptive to calls and requests. The booking process was fast and easy. I like that I was allowed to view multiple cabins and make a decision on which place would be best for my family. I wish the cabin was cleaner both inside and outside.
2026年6月23日
Big Bear Cool Cabins からの回答
Hello,
Thank you for your feedback! We’re so glad to hear you had a positive experience with our team and that the booking process was fast, easy, and gave you the flexibility to find the best cabin for your family.
We sincerely apologize that the cleanliness of the cabin, both inside and outside, did not meet your expectations. We will be sharing your comments with our housekeeping team so these concerns can be addressed and the property thoroughly inspected.
We appreciate your honest feedback and hope to have the opportunity to provide you with an even better experience on your next visit.
Customer service was awesome. Quick to respond and answer questions q
Cabin was clean and cozy. Perfect spot and close to everything
2026年6月28日
Big Bear Cool Cabins からの回答
Hi Susan!
Thank you for your kind review! We’re so glad you found the cabin clean and cozy and enjoyed the perfect location close to everything. We hope to host you again soon!
Big Bear Cool Cabins からの回答
Hello,
Thank you for your review! We're glad to hear that our communication made a positive impact on your stay. Providing responsive and accessible service is very important to us, and we're happy you found it easy to reach our team when needed. We appreciate your feedback and hope to welcome you back again soon!
Beautiful Cabin and Friendly Customer Service
The cabin we had was beautiful and we made some great memories with our family! Cool cabins employees were always very helpful and friendly when I would call with questions before our trip. I also liked the portal online for our reservation, it made it easy to make payments for the cost and had useful information regarding the cabin. Would use Cool Cabins again for next vacation to Big Bear.
2026年6月20日
Big Bear Cool Cabins からの回答
Hi Danielle!
Thank you for your wonderful review! We're so happy to hear that you and your family made great memories during your stay. It's great to know that our team was helpful before your trip and that you found the guest portal convenient and easy to use. We truly appreciate your kind words and look forward to helping you plan your next Big Bear vacation!
Great customer service, but mediocre cabin experience
The customer service from management was professional and friendly. That is 5 stars, for sure. The cleanliness and condition of our cabin (Gnome Chalet), however, was not. When we arrived, all three bathrooms were dirty - toilets had a mildew ring, the counters had quite a bit of dust, the bathtub unusable for the kids because it was dirty, and the fabric shower curtain was either mildewy or something as it smelled musty and a little like urine. The rest of the cabin was very dusty and had lots of dead flies scattered about, as well as cobwebs everywhere. For a mandatory $200 cleaning fee, I expect a little better than basic cleanliness. I took pictures, spoke to management, and they did offer partial refund on the cleaning fee. I would definitely book through them again, but will maybe scout better reviewed cabins in the future.
2026年6月22日
Big Bear Cool Cabins からの回答
Hi Christina!
Thank you for your thoughtful feedback. We truly appreciate your kind words about our customer service and are glad our team was professional, friendly, and able to assist by offering a partial refund on the cleaning fee.
We sincerely apologize that the cleanliness and condition of Gnome Chalet did not meet expectations. The issues you described regarding the bathrooms, dust, cobwebs, and overall housekeeping are not reflective of the standards we strive to maintain. We appreciate you bringing these concerns to our attention and providing photos, which allowed us to address them promptly.
We will be sharing your feedback with the housekeeper to ensure these items are corrected and better inspections are conducted moving forward. Thank you again for your honesty, and we truly appreciate that you would consider booking with us again. We look forward to providing you with a much-improved experience on your next visit.
Attentive and ready to assist with our…
Attentive and ready to assist with our need’s. The quick response was great.
2026年6月22日
Big Bear Cool Cabins からの回答
Hello,
Thank you for your kind review! We’re so glad to hear our team was attentive and able to assist quickly when needed. We truly appreciate your feedback and hope to host you again soon!
Your staff was helpful and Bear Cave was a great escape.
Your staff was helpful when I could not figure out where the hot top lock key was. I enjoyed trying the Moonridge area and the Bear Cave Cabin. The cabin had everything I needed and was a relaxing escape
2026年6月17日
Big Bear Cool Cabins からの回答
Hi Donald!
Thank you for your kind review! We’re so glad to hear our staff was helpful and that you enjoyed staying at Bear Cave Cabin in the Moonridge area. It’s wonderful that the cabin had everything you needed and provided a relaxing escape. We hope to host you again soon!
Me encantó muy bonito muy seguro me…
Me encantó muy bonito muy seguro me gustó porque está cerrado para mis mascotas muy tranquilo muy bonito para relajar grasias me gustó y le doy 5 estrellas
2026年6月18日
Big Bear Cool Cabins からの回答
Hi Evelin!
Muchas gracias por su maravillosa reseña y por las 5 estrellas! Nos alegra mucho saber que disfrutó de su estancia, que se sintió seguro y que sus mascotas pudieron disfrutar del patio cercado. Nos encanta saber que encontró el lugar tranquilo y perfecto para relajarse. ¡Esperamos darle la bienvenida nuevamente muy pronto!
Can’t wait to come back!
Starting with the booking process to when we checked out, this was the easiest and best mini vacation we have taken! Everything was as pictured and everyone was great! Definitely worth it and we will be coming back.
2026年6月21日
Big Bear Cool Cabins からの回答
Hi Wendy!
Thank you so much for your wonderful review! We’re thrilled to hear that from booking to check-out, your mini vacation was easy, enjoyable, and lived up to your expectations. We're so glad everything was as pictured and that our team helped make your stay a great one. We truly appreciate your kind words and look forward to welcoming you back soon!
Big Bear Cool Cabins Company was overall great
Big Bear Cool Cabins Company was overall great with quick response and support.
2026年6月12日
Big Bear Cool Cabins からの回答
Hello,
Thank you for your kind review! We’re so glad to hear you had a great experience with Big Bear Cool Cabins and appreciated our quick response and support. We truly appreciate your feedback and hope to host you again soon!
Cool Cabins review
Cool cabins is a great company they were attentive and had great customer service. We had an issue at our cabin and cool cabins made it easy for us to relocate, giving us one of their best cabins and another night as compensation that honestly talks about a company who cares about their customers not only on revenue I would recommend anyone who's trying to have a peaceful stay at big Bear Lake. This is where you book
2026年6月7日
Big Bear Cool Cabins からの回答
Hi Carlos!
Thank you so much for your incredibly kind review! We’re thrilled to hear our team was attentive and able to help turn a difficult situation into a positive experience. Providing great customer service and making sure our guests feel cared for is always our top priority.
We’re so glad you enjoyed the replacement cabin and appreciate your kind words and recommendation. Thank you for choosing Big Bear Cool Cabins—we look forward to welcoming you back for another peaceful stay!
The hideaway was beautiful
The hideaway was beautiful. I didn’t want to leave. I wish I could have stayed longer. My birthday was great.
2026年6月9日
Big Bear Cool Cabins からの回答
Hi Talisha!
Thank you for your wonderful review! We’re so glad you enjoyed The Hideaway and that it helped make your birthday special. It means a lot to hear you loved it so much you didn’t want to leave! We hope to welcome you back for a longer stay next time.
Fairytale Cabin
The cabin was cute, clean, perfectly stocked with toiletries and essentials. Great Parking for 2 vehicles. The Fire Pit , Jacuzzi and BBQ were easy to use. Beds were comfortable. We enjoyed the huge back yard with lots lighting and seating options. But our favorite was the fairytale fire place, so adorable. The birds that came to visit were beautiful. Very comfortable relaxing envienvironment the pictures do not do it justice. My only suggestion would be maybe a foot mat or slip free mat in the bathtub it was a bit slippery. The location to town and the lake was a convenient close drive . Definitely a home worth coming back to stay again.
2026年6月1日
Big Bear Cool Cabins からの回答
Hi Tina!
Thank you for your wonderful and detailed review! We're delighted to hear that you enjoyed so many aspects of your stay, from the comfortable beds and well-stocked amenities to the fire pit, jacuzzi, BBQ, and spacious backyard. It’s especially heartwarming to know that the fairytale fireplace was your favorite feature and that you enjoyed the beautiful birds and relaxing atmosphere. We love hearing that the cabin exceeded your expectations and that the photos didn't fully capture its charm!
We also appreciate your suggestion regarding a non-slip bath mat and will certainly take it into consideration as we continue to improve the guest experience. Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable stay in the future!
Big Bear Cool Cabins からの回答
Hello,
Thank you for your kind words! We're delighted to hear that you found our team friendly and helpful during your first stay. Making our guests feel welcome and ensuring they have a great experience is always our goal. We appreciate your feedback and look forward to welcoming you back for another stay in the future!
The Best Birthday I have ever had up in…
The Best Birthday I have ever had up in the mountains. The Second stay with you guys and wont be the last. Your Staff Rocks. Going to rent the same cabin next time. Thank you for making things easy for me and my family wont forget it.
2026年6月1日
Big Bear Cool Cabins からの回答
Hi Glenna!
Thank you so much for your incredibly kind review! We’re honored to have been part of such a special birthday and thrilled to hear it was your best one yet in the mountains. It means so much that this was your second stay with us, and we’re excited to welcome you back to the same cabin again!
Our team truly appreciates your kind words, and we’re so glad we could help make things easy for you and your family. We look forward to creating more great memories with you soon!
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