House was great. Perfect for me and my wife and our dog. Great view. Amenities were fantastic. Location was nice. Had difficulty looking for the key box. Heaters appear to be not working or lack of in... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
This is the second time I have rented from you. (I accidentally went through Vrbo instead of directly to Big Bear Cool Cabins). Nevertheless, the cabin was beautiful and spacious. Everything was cl... もっと見る
企業が回答しました
Great Big Bear cabin. The open layout between the living room, dining area, and kitchen makes the 1,300 sq ft feel both spacious and cozy—perfect for hanging out together after a day on the mountain... もっと見る
企業が回答しました
Liked that cabin is small, but usable. Bed is stuffed in corner and is difficult to get in and out of.bathroom is tight, but ok. Modem wasn’t working, but manager promptly sent someone out to fix it... もっと見る
企業が回答しました
企業情報
Big Bear Cool Cabins について
当該企業による記述
Explore Vacation Rentals at Big Bear Cool Cabins —
Your Trusted Big Bear Lake Experience! Located in the heart of Big Bear Lake,
Big Bear Cool Cabins invites you to experience the best of
Southern California’s natural beauty year-round.
Lakefront Cabins at Big Bear Cool Cabins
Pet Friendly Cabins at Big Bear Cool Cabins
Hot Tub Cabins at Big Bear Cool Cabins
Discover the charm of cozy cabins, the thrill of the great outdoors, and the serenity of mountain living. Escape to Big Bear—where unforgettable memories await in every season. Choose from our diverse selection of cabin rentals—lakefront, near the slopes, or hiking trails—to find your perfect home away from home. Our pet friendly vacation cabin rentals ensure that even your furry family members can join in on the fun. We eagerly anticipate your visit and look forward to hosting you at Big Bear Cool Cabins!
連絡先
586 Bonanza Trl, 92315, Big Bear Lake, 米国
- 9098667374
- info@bigbearcoolcabins.com
- bigbearcoolcabins.com
4.4
優良
8395件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Liked that cabin is small
Liked that cabin is small, but usable. Bed is stuffed in corner and is difficult to get in and out of.bathroom is tight, but ok. Modem wasn’t working, but manager promptly sent someone out to fix it.
2026年4月20日
Big Bear Cool Cabins からの回答
Hello,
Thank you for your feedback. We’re glad to hear you found the cabin usable and appreciate your understanding of the space. As this is a studio unit, we do our best to make the most of the layout available.
We’re also glad our team was able to promptly assist with the modem issue. We appreciate your input and hope to host you again!
Wonderful cabin
Wonderful cabin, every amenity we needed. The spa and sauna are fantastic. We will be back!
2026年4月17日
Big Bear Cool Cabins からの回答
Hi Tierney!
Thank you for your wonderful review! We’re so glad you enjoyed the cabin and all the amenities, especially the spa and sauna. We look forward to hosting you again soon!
Big Bear Cabin
House was great. Perfect for me and my wife and our dog. Great view. Amenities were fantastic. Location was nice. Had difficulty looking for the key box. Heaters appear to be not working or lack of instructions on how to operate them. Tall people may have issues with the kitchen and bathroom. We almost didn’t make driving up the driveway. We had an SUV and our tires were slipping. After that, we had to park at the top just before the driveway because we were afraid we might not make it the next time. If not for the driveway, it would have been 5 stars.
2026年4月13日
Big Bear Cool Cabins からの回答
Hello,
Thank you for your feedback. We’re glad to hear you enjoyed the home, views, amenities, and that it was a great fit for you, your wife, and your dog.
We appreciate you bringing the key box, heater operation, and driveway concerns to our attention. We understand how important clear instructions and accessibility are, and we’ll review these items to improve the experience for future guests.
Thank you again for sharing your experience—we hope to host you again!
The drive to and from big bear lake and…
The drive to and from big bear lake and exploring the city. The best part about traveling is exposing my family to and new environment with different activities.
2026年4月15日
Big Bear Cool Cabins からの回答
Hi Rashay!
Thank you for sharing your experience! We love hearing that you enjoyed exploring Big Bear and creating new memories with your family. Traveling and experiencing new environments together is truly special. We hope to host you again for another great getaway!
Amazing stay
Amazing stay! Beautiful cabin and the team at Big Bear Cool Cabins was so helpful and sweet. Can't wait until the next one.
2026年4月13日
Big Bear Cool Cabins からの回答
Hi Christa!
Thank you so much for your kind review! We’re thrilled you had an amazing stay and enjoyed the beautiful cabin. We truly appreciate your kind words about our team and can’t wait to host you again!
Awesome communication throughout the…
Awesome communication throughout the entire process. Cabin was clean and perfect! I appreciated they checked in to ensure everything was going well.
2026年4月13日
Big Bear Cool Cabins からの回答
Hi Samantha!
Thank you for your kind review! We’re so glad you enjoyed the clean cabin and appreciated the communication throughout your stay. We’re happy to hear everything went well and hope to host you again soon!
Big Bear Cool Cabins からの回答
Hi Gonzalo!
Thank you for your review! We’re so glad you had a peaceful weekend getaway. We hope to host you again soon!
It’s nice and comfy even tho the yard…
It’s nice and comfy even tho the yard wasn’t that clean with doggy poop bags on the floor and water and ice dispenser also didn’t work, the filter needed to be changed.
2026年4月6日
Big Bear Cool Cabins からの回答
Hello,
Thank you for your feedback. We’re glad you found the home nice and comfortable. We apologize for the condition of the yard and the issue with the water and ice dispenser. We’ll address these items with our housekeeping and maintenance teams to ensure they’re taken care of for future guests.
We appreciate you bringing this to our attention and hope to host you again!
House is average
House is average. Could be dusted and cleaned a little better. Back sliding glass door needs to be fixed. Very hard to slide, wheels fell off. Otherwise I give this house 3 stars.
2026年4月7日
Big Bear Cool Cabins からの回答
Hello,
Thank you for your feedback. We’re sorry to hear the cleanliness did not fully meet expectations and appreciate you bringing this to our attention. We’ll follow up with our housekeeping team to ensure a more thorough cleaning moving forward.
We also appreciate you noting the issue with the sliding glass door, and our maintenance team will address this to ensure it operates properly for future guests. Thank you again for sharing your experience.
Mountain Cottage review
Everything was clean and well set up. Location was exactly what we were hoping for, and everything was so pretty! Both checking in and checking out went super smoothly. Only thing was one of the rooms was unaccessible, but it wasn’t much of a inconvenience.
2026年4月2日
Big Bear Cool Cabins からの回答
Hello,
Thank you for your kind review! We’re so glad you enjoyed the cleanliness, setup, and beautiful location, and that check-in and check-out went smoothly. We also appreciate your understanding regarding the inaccessible room and are glad it didn’t impact your stay. We hope to host you again soon!
Check in and check out was so easy
Check in and check out was so easy! Communication through text is the best.
2026年4月6日
Big Bear Cool Cabins からの回答
Hi Sam!
Thank you for your kind review! We’re so glad check-in and check-out were easy and that you enjoyed the text communication. We hope to host you again soon!
Beautiful location by the lake
Beautiful location by the lake, with 5 nice bedrooms. The customer service is amazing.
2026年4月6日
Big Bear Cool Cabins からの回答
Hi Lester!
Thank you for your kind review! We’re thrilled you enjoyed the beautiful lakefront location and the spacious bedrooms. We’re also glad our team could provide excellent customer service. We’d love to host you again!
Lovely experience.
Lovely experience.
Our spring break vacation went wonderfully. It was calm, relaxing, and so atmospheric. Cool Cabins were very helpful and incredibly responsive for anything we needed. Would be booking future vacations through them.
2026年4月1日
Big Bear Cool Cabins からの回答
Hi Jonathan!
Thank you for your kind review! We’re thrilled your spring break vacation was calm, relaxing, and enjoyable. We’re glad our team could assist you and look forward to helping with your future vacations!
This is the second time I have rented…
This is the second time I have rented from you. (I accidentally went through Vrbo instead of directly to Big Bear Cool Cabins). Nevertheless, the cabin was beautiful and spacious. Everything was clean and necessities provided if we forgot to bring. I will always rent directly through Big Bear Cool Cabins on every trip to Big Bear Lake.
2026年3月30日
Big Bear Cool Cabins からの回答
Hi Leon!
Thank you so much for your kind review and for returning to stay with us! We’re thrilled you enjoyed the beautiful, spacious cabin and found everything clean and well-stocked. We truly appreciate your loyalty and look forward to hosting you directly on all your future Big Bear trips!
Place was nice and clean and the team…
Place was nice and clean and the team was super helpful.
2026年3月30日
Big Bear Cool Cabins からの回答
Hi Yasminah!
Thank you for your kind review! We’re glad you found the place nice and clean and that our team was helpful. We hope to host you again soon!
Beautiful, but a quick Warning
The cabin and the area were beautiful. Very good customer service. Warning: When you get the key, don't leave it on the flimsy key ring they give you, it falls off very easily. If you lose it, they charge $150 to replace it.
2026年3月28日
Big Bear Cool Cabins からの回答
Hi,
Thank you for your kind review! We’re glad you enjoyed the beautiful cabin, the area, and our customer service. We also appreciate the feedback regarding the key ring and will review this with our team.
For lost keys, we unfortunately need to have the entire home rekeyed for security purposes, which is why a replacement fee applies. We hope to host you again soon!
I took my family for a quick getaway…
I took my family for a quick getaway and the cabin was perfect for the trip. It was clean and comfortable. It’s also near the shops and restaurants.
2026年3月29日
Big Bear Cool Cabins からの回答
Hi Gilbert!
Thank you for your review! We’re so glad the cabin was perfect for your quick getaway and that you found it clean, comfortable, and conveniently located near shops and restaurants. We’d love to host you again!
Great location and fun place to stay…
Great location and fun place to stay with kids! Communication was quick and easy.
2026年3月31日
Big Bear Cool Cabins からの回答
Hello,
Thank you for your kind review! We’re glad you enjoyed the great location and had a fun stay with the kids. We’re also happy communication was quick and easy. We hope to host you again soon!
Game room and hot tub were a hit
Game room and hot tub were a hit! Would definitely come back.
2026年3月31日
Big Bear Cool Cabins からの回答
Hello,
Thank you for your kind review! We’re so glad the game room and hot tub were a hit. We’d love to host you again for another great stay!
Our stay
Hello, unfortunately we would have to rate it a 2.5. The first thing was the sliding glass door handle fell off right as we were opening the door so I had to keep putting it back on our whole stay! Then my son and I went in to the downstairs bedroom and I see my son reaching for something and luckily I was able to stop him because it was a live mouse trap above the bed on right hand side next to a picture! Then when the heater would go on and off it sounded like someone was trying to break in, which was not pleasant at 2/3 o'clock in the morning while sleeping! The last main issue is the hot water! The hot water maybe lasted 10 minutes and that's being generous! With six people needing to take a shower after a long day at the lake, that's like just over a minute per person to take a shower and did not work out too well for us! There was a few other things but the above is the main reason for my score. Overall these issues unfortunately took away a lot from our vacation time and is not what we expected especially because we plan a trip once a year and this is the first time we felt this way but we usually rent from Airbnb. Not trying to be difficult just stating my experience(s). But if those issues were fixed we would have definitely rated it closer or a 5 for sure!
2026年3月29日
Big Bear Cool Cabins からの回答
Hello,
Thank you for your detailed feedback. We’re very sorry to hear about the issues you experienced during your stay. The sliding door handle, heater noise, and hot water concerns are not the experience we aim to provide, and we will be addressing these items with our maintenance team.
We also sincerely apologize regarding the mouse trap placement—this is certainly not appropriate, and we will be reviewing this with our team to ensure it is handled properly moving forward.
We truly appreciate you sharing your experience, as it helps us improve. We’re sorry these issues impacted your annual trip and hope we’ll have the opportunity to provide a much better stay in the future.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。