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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I came to BillHero via Choice magazine. Over the past couple of years, my lifetime savings tally is up to $2,156.08! I’ve set it up so that my “bother” threshold is $50, so any savings they find f... もっと見る

企業が回答しました

5つ星のうち4の評価

Gas is too complex for busy consumers to do a comparative cost analysis, shame on the suppliers for the complexity, but Bill Hero saves me the grief. Electricity is "milk from the same cow" so w... もっと見る

企業が回答しました

5つ星のうち5の評価

I’ve been with Bill Hero for two years now and their service is absolutely amazing. They help you with finding the best energy retailer with the most convenient rates. All you have to do is subsc... もっと見る

企業が回答しました

5つ星のうち5の評価

If you are like me, making your own comparison of energy providers is frustrating and time consuming. I don’t understand the identification terms used in the industry or how to work out the “deals” a... もっと見る

企業が回答しました

企業情報

  1. 価格比較サイト
  2. エネルギー提供業者

当該企業による記述

Bill Hero guarantees to save you money on your energy bills. We'll automatically monitor every bill for you, compare each bill against every plan from every retailer across the entire market, and then help you switch whenever you can save. You'll save money without even thinking about it. Welcome to Savings as a Service ❤️ from Bill Hero.


連絡先

4.3

優良

TrustScore 5段階評価の4.5

91件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Excellent bill sniper buster service…

Excellent bill sniper buster service provider laser sniper sharp to provide you with the ultimate lowest cost energy service provider. I love the service saves me hours hunting for the best energy service provider each year! Time is something I can never get back Bill Hero saves me both time and money per year!

2022年9月7日
自発的なレビュー
Bill Hero ロゴ

Bill Hero からの回答

Thanks for the review Brian!

5つ星のうち1の評価

Paid for nothing, steer clear

Paid $79 for a year. Was sent an automated report about savings they supposedly found me. None of the plans were any better than the one I was on. I have enquired twice about this now and heard nothing back. Essentially donated them $79 for a useless automated email. Steer clear.

2022年8月16日
自発的なレビュー
Bill Hero ロゴ

Bill Hero からの回答

HI Michael, not sure what has gone wrong here, but please recontact our support team at Hello@billhero.com.au, and we'll sort this out. THanks

5つ星のうち1の評価

Bill Hero = Scammers

My wife tried to use Bill Hero to reduce our power bill. Despite providing our information and the requisite $50 it's now 6-months later and no correspondence whatsoever. Scammers. That's the last we'll ever see of our $50. This is really odd as they were recommended by Choice.

2022年8月1日
自発的なレビュー
Bill Hero ロゴ

Bill Hero からの回答

Very sorry to hear this. Not sure what went wrong here, but please contact our support team at hello@billhero.com.au and we will sort this out for you.

5つ星のうち5の評価

Makes our life so much easier

Makes our life so much easier - especially when utilities pricing appears so complicated. We’re about to renew our subscription for the 3rd year. Absolutely recommend.

2022年7月22日
自発的なレビュー
Bill Hero ロゴ

Bill Hero からの回答

Thanks for your support Chris and Wendy!

5つ星のうち5の評価

ATTENTION: Australian Energy Consumers

This review of Bill Hero Pty. Ltd., an essential service, is written for the benefit of people that are seriously interested in the savings of time, mental and physical energy, and money.
In other words, it is for astute consumers, domestic and commercial.
Note, if you are a naturally sceptical member of the ‘Lazy Tax’ or ‘Loyalty Penalty’ clubs, then save yourself any further effort, stop reading and continue paying more than you have to, just for not shopping around for better electricity and or gas plans.
However, if a financial or emotional tipping point is imminent and uncertainty in finding a better plan to meet your current and future energy needs is holding you back, relax and read on.
The following few reasons may assist you to consider subscribing to this service: a) To appease your curiosity and expand your knowledge about the retailing of energy in Australia. b) To back a winner every month with little or no effort. c) To help your family and friends by gifting them this review, and d) To increase your wealth.
This essential and under-priced service is for the wise selection and purchase of household energy plans, of which there are more than a couple of hundred to choose from at any given time, all over the east coast of Australia.
My good fortune was in the timely discovery of Bill Hero through my membership of Choice. My forever rewards are the lowest possible energy expenditure months after months, grateful family and friends, and one less worry. So how good is that?
It is impossible to imagine a similar or better service on multiple points than Bill Hero.

2022年6月23日
自発的なレビュー
Bill Hero ロゴ

Bill Hero からの回答

Thanks for the review Anton!

5つ星のうち1の評価

Bad recommendations and unresponsive

They sent me a recommendation to a gas provider who does not have the package. And they also recommended an electricity provider whose prices were twice the price of what they recommended. And the customer service is unresponsive when I tried to reach them. Seems very shady.

2022年6月6日
自発的なレビュー
Bill Hero ロゴ

Bill Hero からの回答

Hi Mugunthan, as we explained in email, you happened to join in the middle of the most dramatic pricing upheavals ever seen in the Australian energy market, leading to many retailers abruptly retiring and changing their plans, which impacted the results generated on the bills you uploaded. We explained that our service monitors every bill for you and will delivers optimal results over the subscription period, plus offered you a make-good, but you decided to cancel, so we refunded you in full. We think that is not 'shady behaviour'. We don't control the energy market, but we do help our subscribers always get the best possible deals available. Good luck to you with managing this for yourself.

5つ星のうち5の評価

Good but ...

Initially, Bill Hero saved us a good chunk of money! However, a couple of months later (now) that we want to change our plan, Bill Hero requiring us to pay for a subscription again!!! We have already subscribed for a year and paid the subscription. We emailed them a number of times, but no one got back to us ...

Update:
Bill Hero contacted us and explained that the only way to reassess our provider is through the link provided via email!!! That's a pretty odd way of using a service. So we should look for that email every time lol We ended up spending hours to figure out which provider is better for us and didn't use the Bill Hero.
I changed my review from 3 stars to 4, only because we paid and had to go manually and find the best provider for us.

Update 2:
I just wanna be fair and provide constructive feedback. Once again I change the rating, this time from 4 to 5 stars. Here is my suggestion: I would say at least provide this information on your website, like a notification or something when the user clicks on their profile. You may have explained this in the email, but I have many many subscriptions, I don't think we can expect everyone to remember that they should deal with the situation via email. When I went on the Bill Hero website and tried to figure out how should I upload my bills again, reassess the situation or get more information about price changes, it was directed me to pay for the Bill Hero subscription. I couldn't understand why and it seems it was bad timing for the Customer Service as no one got back to us within days until I left this review here.

2022年6月4日
自発的なレビュー
Bill Hero ロゴ

Bill Hero からの回答

Update 2: thanks for the feedback - and for the revised star rating! We'll look into how we can make it clearer/more obvious how the bill upload process works. We do have info in our Support site about bill uploading: https://support.billhero.com.au/article/84-where-do-i-upload-my-bills and about our email forwarding service which completely automates this process: https://support.billhero.com.au/article/32-how-does-bill-forwarding-work. But I get it, we need to make this as obvious as we can, and we'll find ways to do that.

Update reply: Hi Rmin - it sounds like we did not explain the process for you clearly enough... You don't need to keep track of an old link in an old email. Our system generates and sends a new link link via SMS and email for every bill that we analyse for you. Each link is unique and specific to an individual bill analysis, and contains the exact info you need on which plan is best, saving you those hours of time. We do this for you on every single bill, and all you need to do is get your bills into into the system - either by emailing them manually to uploads@billhero.com.au or by instructing your retailer to send your bills to the Bill Hero address we provide for every subscriber, and we then auto-forward them to your personal email

Original reply: Hi Rmin, sorry to hear this. The team has been extremely busy with a deluge of price change notices. Your subscription issue sounds like something has gone wrong - we've sent a request for more info, and we'll look into this and get back to you

5つ星のうち5の評価

Transparent business model provide you with significant savings

$1,400 a year saving compared to current suppliers - nearly fell off my chair, had no idea we were paying so much over the odds.
Squirmed a bit at the annual charge, but it's a much more transparent business model than the other comparison sites that only consider the few suppliers from whom they get a commission.

2022年5月2日
自発的なレビュー
Bill Hero ロゴ

Bill Hero からの回答

Awesome result! Yes, it's a paid subscription service, and you get exactly what you pay for – Savings as a Service

5つ星のうち5の評価

Everyone should be using Bill Hero

➢ Imagine having someone search for a better energy plan, SPECIFICALLY FOR YOU and your household.
➢ Someone who will consider EVERY SINGLE POSSIBLE PLAN available in the entire market.
➢ And then do it EVERY SINGLE MONTH.
➢ And NEVER EVER BOTHER YOU until they actually find one worth switching to.
➢ And then ONLY CHARGE $5 a month for all of that effort.

Well that's Bill Hero in a nutshell.

2022年4月19日
自発的なレビュー
Bill Hero ロゴ

Bill Hero からの回答

Thanks Mike! This review is going straight to the pool room!

5つ星のうち5の評価

first bill after Bill Hero recommended change

I got my first bill from the recommended company (1st Energy). Calculated same bill at old company's rates (AGL). AGL would have charged me $110.00 whereas 1st Energy I am $191.61 in credit. That is for 3 months. That is 2 weeks groceries for me!

2022年4月15日
自発的なレビュー
Bill Hero ロゴ

Bill Hero からの回答

Awesome result! We're very glad we could help. Hope you put some extra chocolate in your grocery shopping list to celebrate.

5つ星のうち1の評価

Dreadful

Dreadful. They do not answer emails. They do not call back when a support call is booked. No service delivered at all. Just awful

2022年3月22日
自発的なレビュー
Bill Hero ロゴ

Bill Hero からの回答

Hi Andrew, sorry you experienced a covid-related delay in speaking with our support team. Hope you're happy with your refund.

5つ星のうち5の評価

Energy bills are designed to confuse

Energy bills are designed to confuse. I’ve tried but at the end of the day I’m only comparing a few. There are power and gas companies Bill Hero nominate that I’ve never heard of. They do the work and changing is easy enough. They let me get on with other things. Thank you!!

2022年2月18日
自発的なレビュー
Bill Hero ロゴ

Bill Hero からの回答

You're welcome Michael! Thanks for your review

5つ星のうち5の評価

What a fantastic service

What a fantastic service. They have shown me huge savings on my gas and electricity bills. I find the task of understanding all the fine print quite irksome, and thankfully Bill Hero does it for me. I actually look forward to receiving instead of dreading my bills now.
Bill Hero, the gift that keeps on giving!

2022年2月17日
自発的なレビュー
Bill Hero ロゴ

Bill Hero からの回答

Thanks Stan! We love that we actually make bills work for our subscribers, not against them!

5つ星のうち5の評価

I joined Bill Hero about 6 weeks ago…

I joined Bill Hero about 6 weeks ago and I’m way ahead already - well over $500 savings on my electricity bills for the coming year. Comparing plans was a tedious and confusing task for me, even with the help from the government sites. Bill Hero presented a ranking of plans, including many smaller retailers that don’t have the shiny advertising of the bigger ones and that I’d never heard of. I chose one that gives incredible rates and a friendly, easy to understand service. The best thing though is that every bill now is automatically reviewed by Bill Hero, so I’ll always know how mine compares month by month, to every single plan available. I’ve already saved more than the Bill Hero subscription amount and love that their job is to look out for me - no more paying the “lazy tax”! Signing up with Bill Hero was very quick and simple too, and with their money back guarantee you just can’t lose.

2021年12月2日
自発的なレビュー
Bill Hero ロゴ

Bill Hero からの回答

Thanks for the review Karin! We've written a post about why it makes sense to consider smaller retailers, even if you've never heard of their brands before - https://support.billhero.com.au/article/77-ive-never-heard-of-these-retailers

5つ星のうち5の評価

Who doesn’t love to save money?

When I signed up to bill hero I did so to save a few bucks and support an independent Australian business. Well 6 months in and i’ve saved almost $500 already. Unbiased and efficient, can’t wait for them to branch out beyond gas and electricity. You’ve got me for life guys. Well done!

2021年9月7日
自発的なレビュー
Bill Hero ロゴ

Bill Hero からの回答

Thanks Seth, we're honored to have you as a subscriber, and we're looking forward to providing our Savings as a Service for you across more categories in future! Energy is just the beginning!

5つ星のうち5の評価

Mad if you don't

It's simple, it's independent (Choice Magazine says so) and it's saved me HEAPS! You choose when and if you swap to a better deal, pays for itself in no time

2021年9月4日
自発的なレビュー
Bill Hero ロゴ

Bill Hero からの回答

Thanks for the review Susan!

5つ星のうち5の評価

Billhero saves on energy costs.

Billhero saved me almost $200 off my electricity cost annually.
They provide an excellent service by scanning the best rates and letting me know based on my current electricity bill.

2021年8月21日
自発的なレビュー
Bill Hero ロゴ

Bill Hero からの回答

Thanks Rocky! Great to hear we found good savings for you!

5つ星のうち5の評価

Handy service

Handy service for those, like most of us, that don't have the time to fully investigate the cheapest options for Electricity and Gas.

2021年5月18日
自発的なレビュー
Bill Hero ロゴ

Bill Hero からの回答

Yep, that's exactly why Bill Hero exists - we do the leg work for you, so you can enjoy the savings!

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