Bioidhealth レビュー 

Bioidhealth からの回答

2026年5月18日

Thank you so much for your lovely feedback. We’re truly so pleased to hear you had such a positive experience with both Chris and Pazy.

It means a lot to know you felt listened to, cared for, and fully supported throughout your consultation and results discussion. Taking the time to really understand each person and their needs is so important to us, so your kind words genuinely mean a great deal.

Thank you again for your trust and recommendation. We’re so happy to be part of your journey.

Bioidhealth からの回答

2026年5月18日

Thank you so much for sharing your story and for trusting BioID with your care journey. Reading your review truly means a lot to us. We’re so sorry to hear how long you struggled to feel heard and understood, but we’re incredibly glad you found the support and reassurance you deserved with our team.

Chelsea will be absolutely touched by your kind words. We know how important it is to feel listened to, supported, and validated, especially after such a difficult experience, and we’re so pleased she was able to make you feel comfortable and cared for from the very beginning.

It’s wonderful to hear how much of a positive difference the treatment and ongoing support have made to your daily life, from better sleep and emotional balance to relief from the aches and pains you were experiencing. Stories like yours are exactly why we do what we do.

Thank you again for your trust, kindness, and recommendation. We’re so happy to continue supporting you on your journey and wish you continued health and happiness moving forward.

Bioidhealth からの回答

2026年5月19日

We are very sorry to hear about your experience, especially at such an important stage of your treatment. Having your follow-up appointment cancelled at the last minute is understandably frustrating and disappointing, and we appreciate you taking the time to share your feedback.

We recognise the impact this has had on your confidence in our service. We also want to reassure you that we avoid changing appointments at short notice unless there are exceptional circumstances.

A member of our team will contact you directly to better understand what happened and to see if you need any further support.

Thank you again for your feedback.

Kind regards,
Team Bio ID

Bioidhealth からの回答

2026年5月18日

Thank you so much for this, your words genuinely mean a lot to us. Knowing that you feel more like yourself again is the best feedback we could ever receive.

We know how difficult it can be when you’re not feeling yourself, so being able to support you through that journey and knowing you felt our team was there for you really does mean so much. Your kindness and appreciation will make the whole team smile.

Thank you again for trusting us and allowing us to be part of your journey.

Bioidhealth からの回答

2026年5月18日

Thank you so much for sharing your experience with us. We’re truly so pleased to hear how much your personalised treatment has helped you feel like yourself again.

It’s wonderful to know that your symptoms, especially the night flushes and mood changes, have improved and that you’ve felt supported throughout your journey with our team. Providing care that is personal, supportive, and tailored to each patient is so important to us.

Thank you again for your trust and kind words. It really means a lot to the whole BioID team.

Bioidhealth からの回答

2026年5月19日

Thank you for taking the time to leave your feedback. We are sorry to hear that your experience so far has not fully met expectations.

In order for us to investigate the concerns you have raised regarding prescription quantities, delivery times, and monthly check-ins, we do require some additional information. We have requested these details through the Trustpilot system and would appreciate it if you could respond when convenient.

We look forward to receiving the information so that we can make contact with you directly and review this further.

Kind regards
Team Bio ID

Bioidhealth からの回答

2026年5月19日

Thank you for taking the time to leave your feedback. We are sorry to hear that your experience so far has not fully met expectations.

In order for us to investigate the concerns you have raised regarding prescription quantities, delivery times, and monthly check-ins, we do require some additional information. We have requested these details through the Trustpilot system and would appreciate it if you could respond when convenient.

We look forward to receiving the information so that we can make contact with you directly and review this further.

Kind regards
Team Bio ID

Bioidhealth からの回答

2026年5月19日

We’re very sorry to hear that you still haven’t received your test kit and understand how frustrating this must be, especially after contacting us by email. Please accept our apologies for the delay and inconvenience caused.

We are currently looking into this and have messaged you directly so we can investigate the issue and resolve this as a priority. Please do keep an eye out for updates from us directly.

Thank you for bringing this to our attention.

Kind Regards,
Team Bio ID

Bioidhealth からの回答

2026年5月18日

Thank you so much for your lovely words. We can only imagine how exhausting and emotional those 18 months must have been for you, especially when you felt your concerns weren’t fully being addressed.

It means so much to hear that you felt genuinely listened to and supported by Jennifer and Tunde. One of the best parts of reading your review is hearing that you’re finally sleeping through the night again and starting to recognise yourself again after such a difficult time. That feeling is priceless.

We’re also so touched that your sister recommended us after her own experience. Thank you for putting your trust in our team and allowing us to be part of your journey.

Bioidhealth からの回答

2026年5月18日

Thank you so much for sharing this. We completely understand how nerve-racking health tests can feel, especially when it’s something outside of your comfort zone, so reading your review really means a lot to us.

We’re so pleased our team was able to put you at ease and make the whole experience feel simple and reassuring from start to finish. It’s also lovely to hear that receiving your results so quickly helped make things less stressful for you.

Thank you again for trusting BioID Health with your care. Your kind words genuinely mean so much to the whole team, and we’re really grateful for your recommendation.

Bioidhealth からの回答

2026年5月18日

Thank you so much for sharing this. Reading that the treatment has already changed your life after only a few months is incredibly special for our team to hear.

We know how hard it can be to make that initial decision and take the first step, especially when you’re unsure what to expect, so we’re really happy you gave yourself that chance. Your words will no doubt encourage so many others who may be feeling exactly the same way you once did.

Thank you again for trusting us to be part of your journey. We’re so pleased you’re feeling the positive difference already.

Bioidhealth からの回答

2026年5月18日

Thank you so much for your kind words. Even a short message like this means so much to our team.

We’re truly happy to hear that you’ve had such a positive experience with us, and we really appreciate you taking the time to share your feedback. Thank you for trusting us with your care.

Bioidhealth からの回答

2026年5月18日

Thank you so much for your lovely review. It really means a lot to hear that you finally felt listened to, understood, and cared for as an individual after such a frustrating experience beforehand.

Lisa and the team will be so touched by your kind words. We know how important it is for treatment to feel personal and tailored to you, rather than feeling like just another patient, so we’re really pleased you felt supported throughout the process.

We’re excited for you as you begin your treatment journey and truly hope you continue feeling more and more like yourself again. Thank you for trusting us to be part of that journey with you.

Bioidhealth からの回答

2026年5月12日

Thank you for bringing this to our attention. We are very sorry to hear about your experience and the confusion surrounding your appointment time. We are happy to see that your appointment has now taken place.

We have emailed you directly to look into this further. Please respond to the email if you would like to arrange a call to discuss this in more detail.

We appreciate your feedback.

Kind Regards,
Team Bio ID

Bioidhealth からの回答

2026年5月8日

Thank you so much for sharing your experience with us. We know the HRT journey can sometimes take time while finding the right balance, so it means a lot to hear you’ve felt supported throughout. We’re especially happy to hear how much support Tayyub has given you along the way. We’ll make sure your lovely words are passed on to him and the team.

Thank you again for your trust and recommendation, it truly means so much to us.

Bioidhealth からの回答

2026年5月8日

Thank you so much for your lovely feedback. We’re so happy to hear you found the process quick and easy, and that the test kit felt affordable too. We really appreciate you taking the time to share your experience with us.

Bioidhealth からの回答

2026年5月19日

Thank you for your feedback. We’re pleased to hear that you found the team very helpful at the start, although we’re sorry to learn that issues along the way made the process feel stressful and disrupted.

We understand how frustrating delays in medication and missed communications can be, particularly when important emails end up in junk folders and phone responses are delayed. We appreciate you bringing this to our attention.

We will contact you directly to offer any further support you may need and to help ensure everything is fully resolved.

Kind Regards,
Team Bio ID

Bioidhealth からの回答

2026年5月6日

Thank you so much for your kind words. We really appreciate you taking the time to share your experience.

We understand that starting TRT can feel a bit overwhelming at first, so it’s great to hear that you felt supported and reassured along the way. We’ll be sure to pass your lovely feedback on to Lydia, she’ll be so pleased to hear this.

We’re glad the ongoing reviews, blood tests, and video consultations have helped you feel confident in your care. That’s exactly what we want for every patient.

Thank you again for your trust in us, it truly means a lot.

Bioidhealth からの回答

2026年5月4日

Thank you so much for such a lovely review, it really means a lot to us. We’re so glad to hear you’ve had a great experience and felt comfortable asking questions every step of the way. That’s exactly what we aim for.

We’ll be sure to pass your kind words on to Chelsea, Chantell, and Jennifer, they’ll really appreciate it. It’s also wonderful to hear that a friend recommended us, that kind of trust means everything to us.

We’re really glad you chose Bio ID, and we’re here for you whenever you need us.

Bioidhealth からの回答

2026年5月4日

Thank you so much for sharing this with us, it really means a lot. We’re so pleased to hear that Chantelle made you feel at ease and took the time to listen carefully. That’s exactly the kind of support we aim to provide.

We’re glad the conversation felt helpful and that you’ve got clear next steps to move forward. We’ll make sure Chantelle sees your kind words, it will mean a great deal to her.

We’re always here if you need anything else along the way.