BITĖ Lietuva レビュー 

Very slow internet, it’s supposed to be “5G”, but it’s wayyyyy slower than that to the point where it’s almost unusable.

Just signed new 12 month contract and very dissapointed from the beginning. I take new contract 29/12/2023, but find out my modem was not working so I have to buy new modem from them which is fine.The problem was, on 9/01/2024 I went to the ,,BITE” shop which is based in Kaunas, Islandijos pl.32, They had modem in a shop, but I could not buy it from them because my contract was 12 month, I was asked to make new one for 24 month which I refuse , because a new contract I have signed was only 10 days ago. So I have to order new modem online!! Cant understand if they have modem in shop , why I being as customer cant buy it!! They just like make things harder for customers🤦‍♂️

I was a client at this company for many years; however, my recent experience has left me utterly disappointed. When attempting to renew my home internet contract at the shop in Vilnius, the process escalated to an unimaginable degree of frustration.

To my disbelief, I was advised to create a new contract as a new client, as existing customers are apparently not valued. Benefits seemed to be reserved solely for new sign-ups, leaving me feeling undervalued as a long-time customer.

In our haste to make a decision, we reluctantly agreed. Yet, when I requested to terminate my old internet contract, set to end by the month's close (July 26th), I was met with resistance. I was told to return the next day, with no clear reason provided. According to your own rules, I could have initiated the termination in June.

Several days later, to my surprise, I discovered that Bite retains the right to terminate the contract five days after the signing date. This information was never communicated, resulting in unexpected additional charges. Furthermore, the contract terms changed significantly, leading to a higher bill for unused services.

Subsequent visits to the shop to rectify these and other errors were met with evasion of responsibility. I was directed to contact customer service via email, promising a more effective resolution. However, this proved to be a futile endeavor, as my questions remained unanswered. The final response claimed an inability to verify the terms agreed upon in the shop, leaving me frustrated and dissatisfied.

This experience is only one example of the numerous issues encountered when establishing a new contract, including discrepancies in the service package and inconsistencies between the app and the final bill. In summary, this company offers a subpar service with a woefully inadequate customer support system, and I can confidently label them as nothing short of unscrupulous.

I have severed ties with this company and will not be returning. While I will pursue a refund for the overpayment on the internet service, I hold little hope for a satisfactory resolution.

In light of this experience, I feel compelled to leave the lowest possible rating, in the hopes that others may be spared from the frustrations I experienced...

Scammers, do not sign anything with this company!!!

They included “additional” services(go3 television that i never heard of) to my contract without my knowledge and forcing me to pay extra.

I also spend a lot of time abroad and they are also forcing me to pay for data in europe even though i am supposed to get 33gb for free of charge.

Customer service is absolutely horrible and rude. They refuse to answer any questions related to my account and even ignore messages!!!

Do not do any bussiness with these scummy scammers!!!!

Lithuanian, but will make sure that everyone understands.

Avoid this provider at all costs. When I mean ALL, I mean you would be better of creating your own company, even though you have no experience.

Firstly, they have contacted me and offered 3 months FREE of "GO3" service (some bad wannabe streaming platform). I said okay (who doesn't like free stuff?) but ended up forgetting about it and didn't even create an account there as instructed. Three months pass, I receive a letter with an invoice to pay 10+ euros. Did they mention that you would have to pay service fee after initial 3 free months during the initial phone call? Of course not. Now I received another invoice (after I contacted bite back in july) to pay for ANOTHER month.

If you are living in Lithuania, go with TELE2 or Telia, please. Avoid this scam of a service and you will thank me.

As non-lithuanian speaker, it's super hard to communicate with Bite Lithuania. When I call their business number, they almost every time says "Someone who speaks english/russian will recall you shorly" but no one never recalls.
Also at their store when agreed on 2 phone numbers, they appended Go3 and E-sim for watch and we have been paying for these for 3 months (Because we didn't connect to my bite to see current devices). Overall experience being non-lithuanian speaker is awful.

Niekada ne naudokit bite!
Apgaus jus ir privers moket uz ora!

Puslapi susitvarkykit, neina susimoket/prisijungt nieko.

I'm here to tell you about an horrendous experience that I had with "Bite".

As an Erasmus, I moved in Lithuania on early February and I had to make a SIM card there.
I decided to go with Bite and they proposed me a full year contract.

I did that because I thought to stay for a full year, while in the end I decided to drop after 6 months.

After this period, I came back to my home country (Italy) and I thought to still use the SIM card as my plan with them was quite expensive and I had 28 GB to use abroad.

And that's where the scam is:
They told me that yes, I had 28 GB abroad, but by contract most of my calls and internet usage must be done in Lithuania!

(For those who don't know it, Lithuania is as big as Rome)

So, I ended up having to pay almost 100 euros for the other 6 months, while at the same time not being able to use my plan, because otherwise I would pay some sanctions!

Those people are nothing but scammers, be aware to go abroad with already a proper internet plan and if you are desperate, go and take a rechargeable in Telia: they are far cheaper!

When in Lithuania, always use bite, as provider, good pricing,good coverage. Customer service can be beter

Excellent service, nice guys working at customer service, as well good price/quality

If I could rate this a 0, I would in an instant.

These guys basically thrive on scamming old or any other non IT savvy people. They talk in a hard to understand way and often straight up lie to those who aren't savvy enough to understand in the first place.

Also they've got these "BITE pro's" in their stores who straight up lie to your face and talk 0 sense most of the time. I have quite a lot of knowledge on phones and technologies in general, so basically the guy is also there to just tell you the good things about the device and even upsell you with made up features.

Also they converse very unprofessionally both in live-chat support and in person. Seems as if they hate their job. AI could probably be warmer and more emotional than them.

I would kindly suggest not having any business with them at all.

Gaidynas ne tinklas, sutartis patys pasirasineja ir pratesia 😂

Abusing old people by charging them more.

Hello everyone!

After I have moved to Lithuania last year, I been with Bitė and have to admit.

They provide excellent customer service, this company is on top of the game.

The employees are helpful, educated and at least bilingual and represent a vibrant young Lithuanian culture.

I hope this will finally also move into the Lithuanian Banking system, because they lack a tremendous awareness of customer support and handling.

NIEKADA! NIEKADA nedarykit mobilioji parasa su Bite, eigu gyvenote uzsienije! Gausite toki hemoroji, eigu, pavyzdziui, sim kortele nustos veikti. Neimanoma nieko padaryti. Neimanoma gauti nauja is cia. Sako: "Eik i salona!"
As, bl***, jums gimdysiu jusu salona Airijoje!?!?! Arba pats pastatysiu
!?!?!? Ir jie negali duoti sim kortele niekam, kad atsiustu, tik jums. Ne, nu cia be komentaru. Kokia salis - toks ir servisas. Vienu zodziu - morons!

I have been with Bite for almost 20 years which is saying something. They were always great in the past, a recent incident caused me to almost wavier but I am sticking with them. It would just be good if their customer reps knew the type of customer they were speaking with.

Great telecommunication company with a very reliable service.