These Containers do not stain can be used in the freezer for storage and can be used in the oven or microwave, There great for food prep and keeping in the fridge, I like the square ones as it saves... もっと見る
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レビュアーのコメントを見てみましょう
I ordered 2 insulated travel cups for use with our daily commute and family trips. Having tried many brands that failed to last, my wife and I are very pleased to have a reliable, well insulated leak... もっと見る
So far the best bottle out there, doesn't add any funky taste to the coffee and it's truly spill proof. One small downside is that it doesn't hold the temperature that well, but it's understandable s... もっと見る
I have ordered three replacement bottle caps. They were packed in a box with a huge amount of paper as stuffing despite the fact that they would have easily fitted in an envelope. Cork and plastic is... もっと見る
企業が回答しました
企業情報
当該企業による記述
We are passionate about creating beautiful, original designs that are underpinned with functionality.
連絡先
40 Rushworth Street, SE1 0RB, London, 英国
- +44 (0) 20 7633 0022
- askme@black-blum.com
- black-blum.com
4.5
優良
270件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 66％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good Customer service dealt with complaint well
Dealt with complaint regarding non leak proof bottle which was received first, replaced bottles so now have the eau good glass bottle which is good quality and now leak proof. Thanks
2017年7月25日
自発的なレビュー
Just simple
Just simple, great stuff! Functional & beautifully quirky, all at the same. Great job guys.
2017年7月23日
自発的なレビュー
Would definitely recommend.
Great product, exactly as advertised, nice to use. Quick delivery. Product fairly priced by comparison with other similar products, good quality.
2017年7月7日
自発的なレビュー
Very happy
Very happy
Easy to find what I was looking for, easy to order, came quickly, very happy with product
2017年7月5日
自発的なレビュー
The Box Apetite we bought had a design flaw
The Box Apetite we bought had a design flaw and broke quite quickly at the hinge after we bought it. Black + Blum was able to replace it quickly for free. Unfortunately it broke again recently. I placed an order for a replacement and another item and emailed them at the same time asking if they would give us the lid for free. Initially they said no but after I said I would cancel the order so they could send me a free one they were able to give me a refund. Great service eventually but took an extra 3 emails more than it could have. Excellent products when they don't have a design flaw.
2017年7月3日
自発的なレビュー
Black + Blum からの回答
Hi Paul,
We are sorry to hear the issue you have had with your Box appetit lid.
Please note that according to our warranty policy we request an email explaining your issue prior to taking any further actions. Since we have to go through processes we couldn't refund the item straight away and had to ask you a few questions before arranging a replacement or a refund.
We are here to help and we are to give you the assistance required at all time.
We hope you will enjoy your products and should you have nay further questions or issues do not hesitate to contact us.
Kind regards,
Black+Blum
Good design of product
Good design of product*, delivery didn't take too long, good communication.
*the propello fan was also well designed - why, oh why, did you stop producing it??
2017年6月25日
自発的なレビュー
Great products
2017年6月22日
自発的なレビュー
Great products with beautiful practical …
Great products with beautiful practical design. Excellent packaging and delivery.
2017年6月19日
自発的なレビュー
Poor delivery service
I received an email to say my parcel was at my pickup point from Friday at 12.00 so I arrived at 8pm on the Saturday (next day) and they tell me the parcel isn't there. I have just tracked the parcel and it is not where they said it was but at the depot still. Why email saying it is ready to be collected when clearly it isn't. My husband will now not have his father's day present. I am not impressed. This is the first time I have purchased anything from this company.
2017年6月17日
自発的なレビュー
Black + Blum からの回答
Dear Jacqueline,
We are really sorry to hear the issue you have had with your delivery.
However according to your tracking details it seems that your delivery has been attempted twice on 14th and 15th June to your address.
Then as requested, your parcel is being delivered to Sainsbury's - Harpenden and DPD mentioned on your tracking details that they will notify you when it is ready for you to collect.
Since your delivery has been unsuccessful twice and the collection point has been requested to be changed some delays occurred. Please note that your tracking details didn't mention that your parcel was ready to collect but held at their depot for a re-delivery to the new collection point.
We hope it helps and should you have any questions you can contact us directly at askme@black-blum.com.
Kind regards,
black+blum
Excellent service
Excellent service, items arrived quickly and well packaged. Top quality water bottle, use it every day. Thank you
2017年6月7日
自発的なレビュー
Great products..
Great products... such amazing innovations to solve every day situations...and really high quality.
2017年6月4日
自発的なレビュー
Enthusiasm for feedback request from …
Enthusiasm for feedback request from seller was ahead of delivery of product which was advised as by courier but was by Royal mail
Otherwise great product
2017年6月2日
自発的なレビュー
Very pleased with purchase
2017年5月29日
自発的なレビュー
Good But Charcoal Wouldn't Fit
Bottle arrived on time and well packaged. I don't think it's a problem but the charcoal was broken in two. What was more annoying was that it wouldn't fit through the neck of the bottle. I had to get a grater to shave one side - a bit of a messy job.
I left the filled bottle for about 12 hours and the water has a neutral taste which is what I'd expect (and hope for). I'll need to experiment a bit more to see if the same results apply to shorter times.
Postscript: Black + Blum kindly sent me another charcoal stick - great customer service!
2017年5月25日
自発的なレビュー
Black + Blum からの回答
Hi Robin,
I’m sorry to hear the issue you have had with your charcoal filter.
Due to the fact that the stick is an organic element, it is possible that the charcoal breaks inside the vacuumed pack.
Also, since the charcoal is a natural product, each stick can vary slightly in thickness and length but it shouldn't be an issue to fit it through the neck of the bottle. Therefore we are more than happy to replace your charcoal filter and you should receive it shortly.
We hope it helps and should you need any further assistance do not hesitate to contact us.
Kind regards,
Black+Blum
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