Bluefin Fitness レビュー 

Reçu rapidement bien emballé
Simple d'utilisation
Produit qualitatif

I had the luck to get the Tour SP bike on a good Black Friday price and i am so happy with it. I had my first “ tour” and felt like a great workout.
Great costumer service as even this bike is very easy to assemble i was still a bit confused and in the end i figured it out with their help and patience.
Thank youu

Customer service is prompt and excellent. I would recommend them. Did what they said that they would.

All fits. B4 my order I got instant service by chat. After my order the rowing machine was delivered to Germany faster than expected. The proportions oft the machine is perfect and the construction is solid and perfect for home use. Now it's my job to use it.

I purchased a foot massager for a present for my elderly parent’s at the end of August. We sent it back 9/9/22 as sparks came out of it every time we plugged it in. I still have not been refunded over a month later and my emails completely ignored! The good reviews this company have are fake!!! Avoid!!!

fantatisch toestel doet wat ze beschrijven echt een belevenis zalig , de bestelling op een paar dagen in huis een minpuntje vind ik van dat prachtig toestel geen nederlandse gebruikers handleiding , het lukte wel alle handelingen te vinden , ben er heel gelukkig mee .

Bluefin Fitness have excellent service.

The vibration plate we ordered arrived before the order date. We had a small issue with a part. They sent it to us promptly no quibbles.

The plate is working really well. I had a plate a few years ago and nobody was interested in it. My husband and my daughter have been using this one. My husband said it is "a good investment".

In less than a month both of us have lost some weight.My mobility is so much better. We have recommended to our sister who will be placing an order soon.

A poor company to deal with. I purchased a Bluefin Curv 2 Cross Trainer on the internet. Upon assembly, we found we had 2 sets of right hand covers and no left hand covers.
We contacted Bluefin direct, and gave then specific pictures from their manual with the cover items numbered and marked up. We supplied them with our invoice as proof of purchase and spent a week back and forth reaffirming the covers required.
They finally sent out the replacement parts, only to find on arrival they had sent one of the main link bars and not the covers at all. Upon contacting them and providing further pictures, they then stated that we hadn't bought the trainer from an authorised dealer (how would we know??), so would not be able to help us further.
They dont appear to know their own products, and product/customer support appears clueless. Having been strung along for almost 2 weeks we are no further forward.
Unprofessional and clueless company!!

PS, despite their we are sorry and hear to help reply, they still did nothing an refused to help

I thought it might be difficult to get the help I needed but I was pleasently surprised how helpful Bluefin Fitness was in understanding and willingness to help with the problem I had with a product.

Brilliant rowing machine use everyday, had problems with a peddle. I emailed customer service reply straight away and new peddle sent out. I would highly recommend this product and the after sales team are brilliant.

i bought this rower from Amazon,used it infrequently over 18 months,velcro on pedals came apart,tension was lost on the mechanism making it nearly unusable.
Customer support was quick to react,said they would send me new pedals and a new tension strap which i have to install myself,to date i have not received it.
Overall experience-very negative,never again

I purchased a curv 2.0 elliptical cross trainer in December. It worked well for 5 months then I started having problems with the handlebars swaying side to side. The process of getting the problem fixed was awful and eventually I received a replacement. The replacement clearly has at least 1 second hand part and I cannot get one of the footplates to attach. Two months after the original problem I am still trying to find a solution. I wait on average for 2-3 days to get email answers to questions raised, usually I have already tried what has been proposed or the advice does not work. I am not allowed by Bluefin to try and discuss the issues by phone. I am completely frustrated by the entire situation as I need the cross trainer as part of my exercise rehabilitation following a hip replacement earlier this year.
Update:
I was told by Bluefin that they would look into the matter. No-one has since contacted me with an update. Many emails have gone unanswered and 2 weeks have passed. I cannot see how they can make such claims as to their customer service; had a lengthy webchat again today, 11th July and have to wait for a manager to respond, hopefully within 24 hours.

I needed to contact customer service, and my query was answered, and sorted out within 24hours. Highly recommended.

Friendly and fast support, "simple" process.

I bought a Tour XP and on delivery there where errors on the home trainer. I got a reduced price so all seems fair. But after 10 months of using it started to make noise whenever I made a spin. The noise went away but came back even louder so I contacted customer support.

They only mentioned the legal procedure of the warranty. So I should make extra costs to send the home trainer back with no repair guarantee. If I was Bluefin Fitness I would feel a shamed to deliver such an inferior product. I would send a new one and collect the one that was used only 10 months.

But they made the legal decision so 1 star for me and a waste of money.

On the reply: They reached out to me indeed telling me again what the legal procedure is. Very disappointing to hide behind the warranty rules instead of making a product you are proud off.

I brought the Bluefin Blade Rowing Machine for £199. It looked ok, on their website it had great reviews (which they appear to control which ones are displayed)

Went together well, however that's when it went wrong. Felt cheap especially the resistance knob and then it turned out that 8 resistance levels actually means ZERO resistance levels as none worked. Customer rep was good and organised my return promptly within 4 days and confirmed it had been recieved and processed for a refund. However nearly a month later and still no refund! It doesn't take a month to return someone's money after you've recieved and processed the return! Just holding my money as long as possible! Brought a JTX rower instead for £430 and it's signifcantly better in everyway! Don't waste your money on Bluefin, it'll be terrible.

Additionally to the companies comments, no my issue is not resolved, you continue to hold my refund unnecessarily despite having processed it. I would not touch Bluefin again with a barge pole. Just because your customer service acknowledged my issues in a reasonable time scale, doesn't make you better. Stop holding customers money when you have provided inadequate/broken equipment, you took the money immediatley, it should be reissued immediately after being processed. The rower was the worst one I've ever experienced in every shape and form and I would urge anyone reading this to rethink and go and buy from JTX or elsewhere, for the small amount extra it is worth avoiding this cheap product.

The bluefin fitness team is very attentive and quickly takes into account the problems encountered to provide adequate support. Thank you so much.

Price = Quality
If you're looking for a low budget, space-saving treadmill, the Kick 2.0 is a great option. If you just want to walk or run, it does the job.

It arrived in a box that was beaten up, which I would normally blame on the shipping company, but the packaging didn't even give this treadmill a fighting chance. It looked like someone just put the treadmill into the box and added some styrofoam around it that didn't fit the treadmill. Styrofoam pieces were everywhere when we unpacked it. And part of the treadmill was sticking out of the box.

Set-up was easy, but the parts don't fit as nicely as you'd like.

Running on it is very smooth. The handles are on the shorter side. It beeps quite loudly. You have to manually change the incline yourself when the treadmill is off (not possible while running).

I bought a vibrating platform during the first lockdown and it is a top piece of kit. I use it a couple of times a week on average and have found it a very useful additional piece of apparatus alongside my treadmill.