Bluefin Fitness レビュー 

I purchased a ‘Kick’ treadmill from the company around eighteen months ago, unfortunately the machine has become unusable as the chassis has buckled, causing a loud metallic creak underneath that destroys the run. I am well within the weight limit of the treadmill and have put fewer than 200 miles on it. Warranty is only a year, company unwilling to help, so off to the skip it goes.

Missing parts on delivery. Ordered through Amazon and although completely sealed bagged parts inside main box I was told item out of stock and to go to Amazon for compensation. I dont care how good or bad the equipment is, if the customer service is this bad I would not use this company. Amazon will help where they can even though its not their fault.

Because of the good reviews I bought the 3D vibro plate. But one programm has worked incorrect, so I contacted the Bluefin customer service. A fast reaction und an easy change to a correct working plate made me to give 5 stars. The vibro plate is easy to handle and training makes a lot of fun.

I thought this company could be trusted, oh how I was wrong.

The box (rowing machine) was received with a missing part (the bench!) and Bluefin will not return or replace the part.

They promised in emails that it had been ordered and would arrive in January, just to be told in January that they can’t get the part! (A part for their own machine?!)

Shocking service and I would discourage anyone from using them, I had even offered to pay for the missing part, and still no help.

I would steer clear if you would like any customer service on your product. This is an easily resolve matter and I have been waiting patiently for months but the company just don’t prevail.

I should have checked the reviews first and I hope everyone else does now as I’d expect a lot better. So disappointed.

All I’m asking for is a spare part for their own product… how can this be so difficult?

I requested a spare remote control for a product and my request was answered swiftly and a new remote control due to be sent out the same day!

I bough an excerise bike from bluefin. It is excellent and just as good as the ones I use in the gym. Everything about the purchase was good from start to finish. The price was ok and the ordering in was easy. I arranged the delivery with little fuss and the set up was unbelievably straightforward. I use it almost everyday and just love the bike. Thank u so much!!

Prompt delivery, well packed, very quick response from seller. Overall great service.

Oh lord this company.
I will abridge to make this easier.
Ordered on Christmas morning (Didn't expect anyone to be working)
4 days later I emailed asking why i'd zero acknowledgement or info about it being dispatched, delivery date or delivered. Their website didnt state Christmas opening hours so I was completely in the dark.
Same day, after my email was ignored, I was told it would be on its way and courier would get in touch.
Not a single word from the courier but one morning TWO (I ordered 1) cross trainers were left outside the door... in the pouring rain
I have a ring video door bell which wasnt pressed. I just saw them dump and go when I reviewed this.

I emailed stating I had two. I dont want two. I live in a small flat and its an unwanted product.
I had a reply asking for a date I am at home for collection (by law, they have to accommodate you)
I gave a date then silence for a few days.
I got in touch again, stating I need to know as I am not just going to hang around.
I was told the 5th Jan and print out a return. The reason for the return, they listed as, CHANGED MY MIND. Don't blame me for this!
I waited in all day and no one came, not one recording on the Ring video bell and no one pushed the button.
No email from the courier stating when they would come
The reference given from Bluefail didnt work on the couriers website as further information was needed.
Their couriers website had no online chat or phone number to call.

I am now away from the next 7 days and Bluefin think they can use my home as storage for unwanted items. As I have no space for this, I have left the item outside the house, because after all... they are collecting today and no word that they are not... I should trust them right?

Their customer service is horrendous. Their communication is totally inadequate and the saddest thing about all this... I am a proud Yorkshire man and this company is based in Yorkshire. I am so embarrassed and ashamed for them. They cannot hold their head up and say they are Yorkshire

Très bonne réactivité du service après vente.
Le produit est assez simple à monter, il faut juste prendre son temps et respecter les instructions.
Petit problème, je ne parviens pas à connecter mon appareil à un iPhone X ?

Very Good at fobbing off!
i bought an elliptical trainer Curv 3.0 which after assembly proved to be below standard as the fault is withing the factory fitted part - pedal scraping against the wonky fittment of fly wheel cover. The cover cant be straightened due to badly manufactured part it screwes into. After 3 days of emailing, i keep being told someone will contact me.
why do i have to wait for 3 plus days? I have a huge piece of equipment in my front room that isnt satisfactory? Why cant return authorisation be issued and dealt with? I sent in a video clip showing the fault, why delay? I have my own retail shop and I know it can be done in a matter of minutes!
Poor service Bluefin!

I've just bought a great treadmill from Bluefin. It was a very reasonable price and feels well made. The delivery was very quick and well organised and when I contacted Alex at Bluefin for help with the product, he was very helpful and supportive! Will certainly use Bluefin again!

I ordered an elliptical machine but I have never received it.
I had to open a dispute with PayPal and eventually I received my refund.
Very poor customer service, unprofessional company.

Schnelle Lieferung, netter Kontakt, schnelle und einfache Problemlösung, sehr zu empfehlen

Absolutely useless ordered a tred mill, 3 weeks later still not got it 5 emails to them each time said they would get back to me not once did they over an hour on hold after I phoned them couldn't tell me why I hadn't received it so finally got a refund everyone avoid this useless company

Absolute Waste Of Time And Money!
Don't Bother They're Theives & Liars!

I ordered a treadmil from Bluefin Fitness on Nov 19th and my initial issue was that they didn't send the order within the time frame they set out on the website.
They sent me a tracking number for Tufnells Track & Trace (their delivery partners) and I started to regularly check the updates.
On the 22nd November the Tufnells Track & Trace showed that the item had been delivered and signed for.
I contacted Bluefin Fitness immediately to let them know that there had been no attempt by this company to deliver this item and the signature showing on their website was not my own.
I also told them that I had video surveillance footage that showed that no attempt was made to deliver the item to me on that time and date.
Since then, I have sent countless emails to this company asking for a refund only to be told that they will need to investigate this with their delivery partner. They even advised me to call the police because this is an issue of fraud/stolen property. I have again today, asked them to refund my money but they (Jake) have stopped responding.

***Update*** 03/01/23
The company manager “Sophie” sent an email 06/12 after no response from the agent I was dealing with.

They told me that it will take 30 days to do their investigation and I have heard nothing from them. (I’m counting from the first day I was told an investigation needed to be done).

They are scam artists and thieves and have held onto my money for way to long without delivering a product.

I am extremely upset.

****update****
Refund has now been received.

Zogenaamd met prijzen van hometrainers stunten maar na ik het gekocht te hebben,moest ik er zelf achteraan waar mijn bestelling bleef en die bleek helaas stuk terug gekomen te zijn van de bezorging.geen 1 bezorgingsdienst wist hier iets vanaf.ook is hij niet meer leverbaar zeggen ze,maar op hun webshop kun je hem nog gewoon kopen,alleen 200 euro duurder.wat een Nepstunts zeg…ga je diep schamen bluefin fitness!!!!!!!

Fantastic company. When had an issue was solved very quickly

What can I say! Absolutely awful company! I received my rowing machine after opening I notice some of the parts had already been opened so took pictures for evidence! I carried on put machine together noticed straight away that it was broken! Message company straight away had a reply the next day asking for purchase details etc! I replied straight away! Didn’t get a reply! I messaged again no reply! I straight a new message they replied asking for purchase details again, I replied straight away with details and pictures! No reply! I messaged again! Eventually I realised if you want them to reply you have to start new message every single time!! It’s a nightmare!! I’ve sent screenshots of all the messages I’ve sent and received! Finally they organised UPS to collect faulty machine after nearly 3 weeks!! And guest what they didn’t show up!! I’ve messaged again and they messaged back when’s a good time to collect machine! I’m so fed up just want my money back!!