Blue Flame Gas Solutions レビュー 

285
•
TrustScore 5段階評価の5

5.0

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Fantastic service, competitively priced, helpful and reliable tradespeople. I had a full combi boiler replacement from Blue Flame and can’t rate them highly enough. The whole process took just a few w... もっと見る

5つ星のうち5の評価

Perfect service. Turned up on time in a smart uniform to give us a friendly no obligation quote, answered all our questions honestly & gave great advice . Updated us by email & text without us having... もっと見る

5つ星のうち5の評価

Garry came out and gave a good quote 24 hours after filling in the web form following a complete boiler failure. He went above and beyond to fit a new install in within 48 hrs with John completing th... もっと見る

企業が回答しました

5つ星のうち5の評価

Had a new condenser boiler fitted. Carl did a fantastic job. He was professional, polite and thorough. He made sure boiler and the new Hive control was working before he left. He left no mess, old boi... もっと見る

企業が回答しました

企業情報

  1. ボイラー・暖房サービス
  2. ・
  3. ガス技術者
  4. ガス設置サービス
  5. 暖房設備施工請負業者
  6. 配管工

当該企業による記述

Blue Flame Gas Solutions is a family-run business offering expert heating, plumbing, and electrical services across South Wales—Established in June 2015, we are now in our 11th year, proudly serving homeowners in Cardiff, Newport, Bridgend, Swansea, and surrounding areas. —————————————————————————————————————— We specialise in affordable boiler cover, central heating cover, plumbing cover, and electrical cover, giving homeowners peace of mind all year round. If you’re looking for a new boiler installation, we offer professional advice, fast turnaround, and competitive boiler quotes with no pressure or hidden fees. —————————————————————————————————————— As a Which? Trusted Trader, we’re known for honest pricing, reliable workmanship, and personal service. We’re not a big corporate with multiple layers — we’re a small, dedicated team you can reach directly. —————————————————————————————————————— There are no call centres, no long waits, and no being passed from person to person—You can even WhatsApp our team directly—quick help and fast communication. —————————————————————————————————————— We provide—full aftercare on all boiler installations and boiler cover options inc.plumbing and electrical. —————————————————————————————————————- From fast boiler quotes to long-term home cover, Blue Flame Gas Solutions is the local reliable choice for heating, plumbing and electrical services across South Wales. ——————————————————————————————————————- Thank you for choosing a local business you can count on.


連絡先

5.0

優良

TrustScore 5段階評価の5

285件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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5.0

すべてのレビュー

(285)

過去12か月のレビュー数: 8件

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5つ星のうち5の評価

Came very promptly and excellent price…

Came very promptly and excellent price given

2020年6月17日
Blue Flame Gas Solutions ロゴ

Blue Flame Gas Solutions からの回答

Many thanks Helen, we always do appreciate your positive feedback. Hope your all enjoying hot water again!

Best Regards
Garry and team

5つ星のうち5の評価

Professional Service

Professional, personable service. Articulate clear explanation of the work undertaken. I would highly recommend to friends and family.

Terry Jones, Tonyrefail

2020年5月12日
自発的なレビュー
Blue Flame Gas Solutions ロゴ

Blue Flame Gas Solutions からの回答

Hi Terry, thanks very much for the kind review of us, and in joining our Service Plans, particularly in these testing times.

Kind Regards
Garry-Blue Flame Gas

5つ星のうち5の評価

Perfect service from start to finish

I contacted Blue Flame as I was carrying out some house renovations, and wanted to upgrade my 20+ year old boiler with a new and more efficient model. I also wanted the boiler moved to a new location.

Garry came to survey the property and offered some great advice and information which helped me to make a decision.

The quote was received by email within a couple of days. This included a breakdown of all the requested works, and was very competitive compared to other quotes.

The two engineers who came to carry out the installation were very professional, and the works were carried out to the highest of standards.

I felt confident in being able to leave the property whilst the works were being carried out. The areas were left in a clean and tidy condition at the end of each day.

Following installation Garry took time to re-visit the property and run through all of the features/settings of my new boiler, and ensure that I was happy with the installation.

A couple of weeks later I also received the Gas Safe and boiler warranty certificates as promised.

I would gladly hire Blue Flame to carry out further works in my property, and wouldn't hesitate to recommend them to friends and family.

2020年4月17日
Blue Flame Gas Solutions ロゴ

Blue Flame Gas Solutions からの回答

Love this review Richard. Great to hear, and read, such fantastic feedback from customers. Thank you!

Best Wishes
Garry and the team

5つ星のうち5の評価

Absolutely first class service.

Absolutely first class service every time. Previously had a radiator replaced, excellent job. This time I had a new Viessmann boiler installed. Fantstic service. Garry is very knowledgeable about the products he provides, helping us to decide which boiler was ideal.
Everyone in the company is very friendly, polite, efficient and highly skilled. Their work is second to none and excellent value. I will be using Garry and the team for any plumbing jobs I need from now on. I highly recommend Blue Flame Gas Solutions.👍👍👍👍👍

2020年4月15日
Blue Flame Gas Solutions ロゴ

Blue Flame Gas Solutions からの回答

Many thanks Bob, appreciate your kind words and feedback. We are working hard!

Garry and the team #BlueFlameGas

5つ星のうち5の評価

Couldn’t recommend highly enough

Couldn’t recommend highly enough. Excellent communication throughout and a high quality job.

2020年3月29日
Blue Flame Gas Solutions ロゴ

Blue Flame Gas Solutions からの回答

Thank you Gary! “Couldn’t recommend highly enough” Much appreciated.

Garry and the team

5つ星のうち1の評価

Incompetent!

Would have given 0 if I could. Didn't do a proper survey and wanted to fit a boiler that would only run half of the customers radiators... Garry might look pretty, and accompanied with a shiny van, but avoid! Avoid! Avoid!

...

Reply to blue flame solution, reply: Both myself and my father were fine with you and put our trust in you, as you came highly recommended by Baxi! All literature suggests a Baxi 630 will only run a system of 2 - 6 radiators (and this has been confirmed)! I leased with you, and gained information from you, and hoped to get this concurred by baxi - but they would not! The only works to be carried out - was listed in their appraisal - no other!! And the aforementioned appraisal was vague at best.... On this occasion - Blue Flame Gas Solutions (Garry) has not acted professionally - and has lost my father's business as a result and have another taint on their trust pilot record!! And for information purposes...dad has the equivalent of 12 radiators!

...

By your own admission, should we have gone with your chosen boiler (Baxi 630), it would be constantly running at its top capacity (that's taken into account that dads radiators (some large) are only 1.5kw and not say...3kw), and presumably, this would shorten its service life?? (should a "proper" assessment been conducted at my father's property, we would not be airing our dissatisfaction in a public arena today). Yes; Baxi and I have history which we are working through.... you however, have left a lot to be desired, and you really need to brush up on your customer relationship skills...! Words like "crazy" and phrases like "now just wait a minute" (over the telephone) in our present climate - with anger in your tone and subsequent delivery - are just inflammatory, and the consequence of which...this public contretemps!! I'm your average Joe Blogs looking out for my elderly farther.... What's your excuse for your unprofessionalism throughout and the blot on your companies reputation...?

2020年3月17日
自発的なレビュー
Blue Flame Gas Solutions ロゴ

Blue Flame Gas Solutions からの回答

Thank you Dean, So kind!

Having not done any work for you this review is well, unnecessary! But with your poor attitude towards myself from the onset it’s not surprising.

And only run half of the radiators you say.? A 30kw combination boiler, as quoted via Baxi, will run 15+ radiators and your dad has 7 or 8!

Anyway best of luck




Reply to Dean :- Let’s clear up the radiators/boiler size.

For reference, 1 radiator is equivalent to 1.5kw, so 12 radiators x 1.5kw equals 18kw.
So your dads house needs a maximum of 18kw, and the boiler quoted was 30kw. This is industry standard for a generic heating calculation, so the boiler chose was more than adequate!
The literature is a vague, suggested guide, for customers but not accurate. And the vague quotation came from Baxi not us!
So maybe take some of your frustrations out on them. It seems from reading this your frustration has been vented at us, when in fact it’s Baxi.

We carry out the survey(free of charge on a Saturday to accommodate you guys), they do all the pricing/quoting, emailing and answer any questions from you the customer. You pay them not us.

Thank you!








5つ星のうち5の評価

New boiler installation

Chose Blue Flame gas solutions to fit our new boiler as we read so many positive reviews . Garry came to the house and gave us great advice on different boilers , we chose what we wanted and then we received the quote which we were very happy with .
The engineers came on the day and time stated and were very friendly and polite , and completed the job to a very high standard.
Would highly recommend Blue Flame gas solutions, they're a great local company and offer a fantastic service . Thank you so much 😊
Julie and Gareth Thomas.....Porth

2020年3月15日
Blue Flame Gas Solutions ロゴ

Blue Flame Gas Solutions からの回答

Hi both, thank you very much for the fantastic review, so kind of you! And very much appreciated. I will pass your feedback on to the lads aswell...

Many thanks again!

Garry and the team

5つ星のうち5の評価

Replacement back boiler for new combi…

Replacement back boiler for new combi boiler, excellent communication from start to finish of our initial contact, everything explained in precise detail. The standard of work was superb, We cannot praise Garry, Leon, and Charlie enough for the standard of workmanship carried out for us. We would have no hesitation in recommending Blue flame Gas Solutions.

2020年3月13日
Blue Flame Gas Solutions ロゴ

Blue Flame Gas Solutions からの回答

Many thanks for the excellent review Mal, very pleasing to hear your thoughts and feedback. Appreciate it!

Kind Regards
Garry and team

5つ星のうち5の評価

Garry replaced my old boiler and fitted…

Garry replaced my old boiler and fitted a new rad at a really good price.

Turned up on the time he said he would and did a really professional job in a short time without making a mess.

Cant fault it 👍

2020年3月13日
Blue Flame Gas Solutions ロゴ

Blue Flame Gas Solutions からの回答

Thank you, Mark! Really appreciate the feedback 👍

Thanks again.
Garry #BlueFlameGas

5つ星のうち5の評価

Excellent service

Cannot fault Blue Flame Gas Solutions at all. From the ease and swiftness of obtaining a quote, to the job being completed to such a high standard. The clear line of communication kept throughout the job has been second to none, and the quality of the work carried out reinforces why these guys have the high reviews that they do. Very happy customer!

2020年3月9日
Blue Flame Gas Solutions ロゴ

Blue Flame Gas Solutions からの回答

Hi Catrin, thank you for the kind words. Always nice to hear such positive feedback from customers, and their experience with us, so thank you again!

Kind Regards
Garry and the team

5つ星のうち5の評価

Engaged with Blue Flame to provide and…

Engaged with Blue Flame to provide and install a complete upgraded Heating System. New Boiler, New Gas Fire, half a dozen Double Panel Rads and some New Piping. Excellent Outcome. The definition of Satisfaction is to ask "Would you use again".
Without Hesitation. Highly Recommended.

2020年2月16日
自発的なレビュー
Blue Flame Gas Solutions ロゴ

Blue Flame Gas Solutions からの回答

Many thanks Alan. And for the on-going business, appreciate it!

Best Wishes
Garry and the team

5つ星のうち5の評価

Excellent work

Blue Flame proposed a good solution to our hot water and heating problem. They were quick to provide the quote and organise removal of an old boiler and tank and installing a new Veissmann combi system. Really excellent quality work with neat pipework and external wall restoration.

2020年2月4日
Blue Flame Gas Solutions ロゴ

Blue Flame Gas Solutions からの回答

Many thanks Mr Graves, your feedback is noted and appreciated. Thanks for point out the Neat pipework and Brickwork!

Kind regards
Team Blue Flame Gas

5つ星のうち5の評価

Had a new combi boiler fitted a week…

Had a new combi boiler fitted a week ago and what a difference it's made. Mark was exceptional and did an excellent job cleaning up after the work was completed. I would highly recommend this company with no hesitation to use again. Thank you Blue Flame for a top class install.

2020年1月30日
自発的なレビュー
Blue Flame Gas Solutions ロゴ

Blue Flame Gas Solutions からの回答

Hi Catherine, thanks for the feedback, so kind!

Best Wishes
The Blue Flame team!

5つ星のうち5の評価

Thank you so much!

I called this morning and spoke to Shelly, initially could only mend the boiler the next day, but as my family friend is 92 with dementia, with no heating, Shelley managed to get an engineer out on the same day. Boiler working and huge relief to the Family!
Thank you so much!
Thank you James the engineer who attended. Highly recommend!
Dr Glenn Mcaulay

2020年1月28日
自発的なレビュー
5つ星のうち5の評価

First class service throughout

First class service throughout, Blueflame were very helpful with us making the right choice boiler for our home, a very competetive price and the install was carried out quickly and cleanly, highly recomended. Thank you.

2020年1月25日
Blue Flame Gas Solutions ロゴ

Blue Flame Gas Solutions からの回答

Thank you Wayne. We really do appreciate your feedback and this helps other potential customers too! So thank you.

Garry-Blue Flame Gas

5つ星のうち5の評価

Amazing professional service from start…

Amazing professional service from start to finish, highly recommended. Very competitively priced and engineers phenomenally clean and tidy and lovely to have working in your home. All needs met and accommodated installation date to suit our availability.

2020年1月24日
Blue Flame Gas Solutions ロゴ

Blue Flame Gas Solutions からの回答

Hello Mrs Almond, such lovely feedback and comments made. So nice. thank you!

Garry and team #BlueFlameGas

5つ星のうち5の評価

Excellent service

I called Blue Flame after being let down by the 1st plumber we employed. Garry was very quick to respond to my e mail and actually fit me in for an appointment the next day and sorted the problem out. I was so impressed with Garry with his timekeeping, his workmanship, advice and efficiency. I highly recommend Garry and from now on he will be the 1st and only person I will call for my plumbing and central heating needs.

2020年1月3日
自発的なレビュー
Blue Flame Gas Solutions ロゴ

Blue Flame Gas Solutions からの回答

Hi Sarah, thanks for taking time to write such a glowing review of myself. So nice! Thanks very much

Garry-Blue Flame Gas

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