Blue NRG ロゎ
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Blue NRG レビュヌ 

390
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TrustScore 5段階評䟡の2.5

2.4

電力䌚瀟
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5぀星のうち1の評䟡

Emails claiming they have to charge more for a new meter and more for electricity above the reference price. It only took a few minutes to clarify their written claims were false. Beware. Check everyt... もっず芋る

5぀星のうち3の評䟡

1st invoice came, saying it was over due, then 2 days later got a phone call, demanding payment. found this to be aggressive & unnecessary. will give it another month trial & see what Blue NRG are... もっず芋る

䌁業が回答したした

5぀星のうち3の評䟡

Price hikes are disappointing We changed over to Blue NRG because our previous provider was increasing their rates. The rate we were given with Blue NRG was better, but now you have increased the... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Myself and my 3 Businesses would be the absolute last to recommend Blue omg we had trouble finishing with that company. 12 months after we were assured we never owed a cent — along came a bill for eac... もっず芋る

䌁業が回答したした

䌁業情報

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 30151014658

  1. 電力䌚瀟
  2. ・
  3. ゚ネルギヌ提䟛業者

圓該䌁業による蚘述

Blue NRG is an Australian owned and operated energy retailer, providing tailored energy plans for Australian businesses. We serve businesses of all sizes based in Victoria, New South Wales, Queensland and South Australia. Our Customer Service Team is located in Melbourne, so every time you call us you will speak to a local team member. We know that every business is unique. That's why our local team will work with you to understand your energy needs and create an energy plan that suits your business. To get a quote visit our website today, or call us on 1300 599 888 to talk to one of our business energy experts.

BlueNRG - Power To You

圓該䌁業による蚘述

At BlueNRG we make every effort to make things better for our customers. It stems from our endeavor to give Power To You
* Localised and dedicated customer service * Competitive pricing * Unbundled and transparent bills * Monthly bills with free access to MyAccount * Value added products and services to improve energy efficiency
Our Value Added Products and Services
At BlueNRG our aim is to ultimately find ways to help you save your hard earned dollars. We work behind the scenes to look for opportunities for saving and can advise you what will work for your company at no cost to you. Some of these value added products and services are free of charge like the Energy Health Check Network Tariff Optimisation and Power Factor Correction, or come with free advice and analysis like installation of solar power systems, LED lighting upgrades, Nanoshield and Energy Management Systems.

連絡先

2.4

期埅以䞋

TrustScore 5段階評䟡の2.5

390件のレビュヌ

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2.4

すべおのレビュヌ

(390)

過去12か月のレビュヌ数: 3件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち2の評䟡

I am totally opposed to monthly


I am totally opposed to monthly estimated billing. It only creates problems if not vigilant

2023幎6月18日
Blue NRG ロゎ

Blue NRG からの回答

Thanks a bunch for sharing your thoughts with us. We totally get where you're coming from regarding the monthly estimated billing - it can be a real headache if things don't line up right.

To avoid the stress of remembering to upload your own reads each month, you can have a remotely read meter installed on your site which will allow as to bill you accurately each month. It will also allow you to monitor your usage. If you're interested in this, please let us know via call or email!

Regards,
Erin

5぀星のうち5の評䟡

Started to use your service very


Started to use your service very recently. It looks like your rate is better than other service provider. Good and cheaper service happy customer!

2023幎6月5日
Blue NRG ロゎ

Blue NRG からの回答

Thank you for your review! We're delighted to hear you're happy with our service AND rates.

We're committed to providing competitive prices and excellent service. We appreciate your business and value your feedback!

Thanks,
Erin

5぀星のうち1の評䟡

charged $158 for 28 days in spite of solar connection.

they charge $158 for 28 days of electricity for a small 63 Sq.Mts office which opens only 2-3 days a week and has solar power also, under the pretext that an estimated bill will be sent for 3 months and then the adjustment will be made. thus for 3 months they are using my money. this is ridiculous and does not make sense....

2023幎8月1日
Blue NRG ロゎ

Blue NRG からの回答

Hi there

Your first bill from us for 04 July - 31 July 2023 is based on an estimate.

Blue NRG bills our customer's on a monthly basis. Unfortunetly, your meter type is read every 3 monthly and needs to be read manually by the distributor.

Blue NRG does not estimate Solar usage, so as a result 1 of every 3 bills will include solar. To avoid this, you can request to have a digital meter installed or provide your own meter reads to us each month.

Regards,
Erin

5぀星のうち1の評䟡

Pricing issue

The pricing is very bad, not the same from quotation.
Customer service is quite slow

2023幎6月22日
Blue NRG ロゎ

Blue NRG からの回答

I'm sorry to hear that you were incorrectly quoted. Having a look at your account, you are on our lowest possible rate.

Was the different incl. vs ex. GST? I'd love to have a look into this for you if you can confirm the rates you were quoted. Please email info@bluenrg.com.au, ATTN ERIN.

On average it takes us <30 seconds to answer your call, and <3 business days to respond to any email enquiries.

Thanks,
Erin
Customer Operations Manager

5぀星のうち4の評䟡

Blue NRG A service focused energy company

Blue NRG seems to be focused on service first and then on turning a dollar. This long term view is haow I have build my business over the years. Thanks Blue NRG for having literate courteous and friendly staff.
I think there is room for improvement hence four rather than 5 stars, but it will be a company like Blue NRG that is most likely to keep getting better.

2023幎6月20日
Blue NRG ロゎ

Blue NRG からの回答

Thanks you for the positive and constructive review! We agree there is always room for improvement and are working hard behind the scenes to get the build ourselves up to provide the best experience for our customers possible.

Thanks,
Erin

5぀星のうち5の評䟡

Rating blue energy.

First of all invoice every 4 weeks,
Still cheaper then other retailers i hope stays like this.
Good customer service.

2023幎6月18日
Blue NRG ロゎ

Blue NRG からの回答

We're thrilled to hear you're loving us so far!

Thanks,
Erin

5぀星のうち4の評䟡

Always getting estimated bills

2023幎5月11日
Blue NRG ロゎ

Blue NRG からの回答

Hi there! Blue NRG bills our customer's on a monthly basis, however your metering type is set up to be read every 3 months.
To avoid estimated readings each bill, you can provide your own read or get in contact with us to arrange a 'smart' meter be installed.

Thanks,
Erin

5぀星のうち1の評䟡

Threatened to call the debt collectors


Threatened to call the debt collectors over a disputed bill only two weeks late .S c u m of the earth. Pi ss off Erin, I want nothing more to do with you sc um. Blah blah blah. Crap on about providing more info etc. you guys are the worst. Profiteering dogs

2023幎7月12日
自発的なレビュヌ
Blue NRG ロゎ

Blue NRG からの回答

Hi Blake - we've asked for some more information, such as your account number, so that we can investigate what has occurred with your account. If you've put your account in dispute, it will be recalled from any collections activity, unfortunately, if you don't let us know there's an issue, there's no way for us to know we need to provide more time to pay.
Thanks,
Erin

5぀星のうち5の評䟡

Good service

2023幎5月1日
Blue NRG ロゎ

Blue NRG からの回答

Thank you for your positive feedback.
Hopefully we can continue to provide a positive experience for many more months to come!

5぀星のうち1の評䟡

Well l emailed you and got a return


Well l emailed you and got a return email saying that someone would get back to me within 3 working days or around that any way but no one even bothered to reply after months so pretty poor to no customer service what so ever just like this will go no where.

2023幎4月11日
Blue NRG ロゎ

Blue NRG からの回答

Hi Frank
I'm sorry to hear you have not have a response!
We monitor our response time on a weekly basis and average less than 48 hours. When you send the email to info@bluenrg.com.au, you would have gotten an auto response with a Ticket number, e.g., 3#####.
I'd love to look into where your email has gone as this is really disappointing to hear.

Thanks!
Erin

5぀星のうち5の評䟡

Giving NRG another go

Kate was excellent. I ended up coming back to NRG and hopefully won't have the same problems that caused me to leave in the first place

2023幎5月2日
Blue NRG ロゎ

Blue NRG からの回答

Thank you so much for taking the time to provide the excellent feedback for Kate! This does not go unnoticed and we are so happy to not only hear about your positive experience, but also to have you back with us!

5぀星のうち1の評䟡

Never receive bill

Never receive bill. just received final notice notice for final demand. very unprofessional service.

2023幎3月23日
Blue NRG ロゎ

Blue NRG からの回答

Thank-you for your feedback, Darshnakaur!
It doesn't look like you've contacted us to advise you're not receiving your invoices - we are available Monday to Friday 9am to 5pm AEDT.
If you've gotten the reminder notice, not sure why you didn't receive your most recent invoice last month.

Just a heads up - you're due for an invoice today, please remember to check your 'junk' or 'spam' invoice to ensure your invoice is received!

5぀星のうち1の評䟡

Unethical Behaviour

Poor systems, poor communication and a lack of understanding of the laws that govern their industry leading to decisions and behaviour that impact the end user. They also take no accountability for their errors or misinformation. This is even at a senior level of management. In this instance they acted outside of the National Energy Retail Rules (NERR) that governs the sale and supply of energy, forcing the engagement of the Energy and Water Ombudsman. Had we not of sought the advise of the Ombudsman we would have been out of pocket by in excess of $10,000.00.

2023幎2月28日
5぀星のうち1の評䟡

We have been over changed again second


We have been over changed again second month in a row

2023幎4月23日
Blue NRG ロゎ

Blue NRG からの回答

Hi Debbie

As part of your agreement with Blue NRG, you will be billed monthly.
The type of meter you have at your property is basic. This means your meter is only read once every 3 months.
We do our best to get these as close to your actual usage as possible but sometimes miss the mark.

To avoid the estimates, you can provide your own read each month or change over to a smart meter.

Unfortuntely, we can't offer to bill you on a quarterly basis in line with your meter reads.
For more information on a smart meter or how to provide your own reads, feel free to send us an email or give us a call!

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