Nectr レビュー 318

Nectr からの回答

2026年4月10日

Hey Daniel, thanks heaps for the kind words!

So glad to hear Jessa made the process easy. We’ll make sure to pass this on to them :)

We’re here if you need us again, don't hesitate to give us a buzz!

Nectr からの回答

2026年4月10日

Hi Darryl, thanks so much for your feedback!

Awesome to hear Allen made everything smooth for you. We’ll make sure to pass this on to them :)

We’re here if you need us again, don't hesitate to give us a buzz!

Nectr からの回答

2026年4月10日

Hi Titania, really appreciate you taking the time to leave a review!

Great to know Allen was helpful here. We’ll definitely share this with them.

We’re here if you need us again, don't hesitate to give us a buzz!

Nectr からの回答

2026年4月10日

Hey Alison, thank you for your lovely feedback!

So glad to hear Allen made the process easy. We’ll make sure to pass this on to them :)

We’re here if you need us again, don't hesitate to give us a buzz!

Nectr からの回答

2026年3月16日

Hi Ryan, thank you for your lovely feedback!

Fantastic to hear Allen supported you so well. We’ll make sure they hear your shout‑out :)

If you need anything down the track, don’t hesitate to get in touch!

Nectr からの回答

2026年2月26日

Hi Akash, really appreciate your review!

Great to hear Allen helped everything go smoothly. We’ll be sure to pass on your feedback :)

We’re here whenever you need us again!

Nectr からの回答

2026年2月26日

Hi Lauren, thanks so much for your feedback!

Awesome to hear Allen made everything smooth for you. We’ll make sure to pass this on to them :)

We’re here if you need us again, don't hesitate to give us a buzz!

Nectr からの回答

2026年2月26日

Hi Kym, thank you for your lovely feedback!

Fantastic to hear Allen supported you so well. We’ll make sure they hear your shout‑out :)

If you need anything down the track, don’t hesitate to get in touch!

Nectr からの回答

2026年2月26日

Hi Reagan, thanks so much for your feedback!

Awesome to hear Allen made everything smooth for you. This is exactly the experience we endeavour to offer our customer base, and it's great to know that Allen delivered for you. We’ll make sure to pass this on to them :)

We’re here if you need us again, don't hesitate to give us a buzz!

Nectr からの回答

2026年2月20日

Hey Shaoxiong, thanks for taking the time to share this positive feedback! We’ll make sure Allen hears about it.

Give us a buzz if there’s anything else we can support you with, we’re always here to keep things running smoothly!

Nectr からの回答

2026年2月17日

Hi Lisa

We’re sorry to hear that you've had a negative experience with our team. That's certainly not the service we want for our customers.

We understand the relationship between retailer, installer and manufacturer can feel complex. To clarify, you own your solar system. Our agreement relates to financing the system and allowing it to be repaid in more manageable amounts, so Nectr isn't the owner of the hardware. As the electricity retailer, we’re unable to repair or rectify panel or inverter faults, as these sit with the manufacturer/installer under warranty.

We’re very happy to review your billing data and electricity charges, however if the metering data is confirmed as accurate, we’re unable to provide compensation as the system itself is the customer’s responsibility.

Regardless, we do understand this can all feel confusing and frustrating. These are valid concerns, and you're correct to request clarification.

We can see you've been in touch with our team and have been provided a resolution this week. If you have any further concerns, please don't hesitate to reach out and we'll provide more information.

Thanks for taking the time to provide this feedback.

Nectr からの回答

2026年2月17日

Hello,

Thanks for sharing your feedback, we’re sorry to hear you’re unhappy with your recent bills. We understand how concerning it can be when costs feel higher than expected.

Energy prices can change over time due to wider market conditions, and this can impact overall bills depending on usage and tariff rates. We will always notify you with warning when your rates or plan changes. We always aim to be competitive, but we know that pricing can vary between retailers and individual circumstances.

We genuinely encourage our customers to stay aware of the energy market and review their options. If there’s a better offer available with another retailer that suits your needs, we completely respect your decision to move. Our priority is that customers are on the best plan they can be.

If you’d like us to review your account and ensure you’re on the most suitable plan with us, please feel free to call 1300 111 211 (9am-5pm Mon-Fri). We can also walk through Energy Made Easy or Victorian Energy Compare with you to help you access the best plans outside of Nectr.

We appreciate you taking the time to provide your feedback.

Nectr からの回答

2026年2月17日

Hi Alexandra,

We’re really sorry to hear that you've had a negative experience with us. We understand how frustrating it can be to see prices change not long after signing up.

When rate changes occur, they’re applied to a large group of customers, usually focused on specific states or plans in line with energy market changes. They are never targeted at individual customers or new customers.

Unfortunately, sometimes the timing can feel particularly disappointing, especially if a change happens soon after joining.

These changes are driven by broader market conditions, and we always provide notice, so customers have the opportunity to review their options.

If you’d like, please give us a call on 1300 111 211 (9am-5pm Mon-Fri) and we can review your plan together to make sure you’re on the most suitable option available. We appreciate you taking the time to share your feedback.

Nectr からの回答

2026年2月17日

Hello,

We’re really sorry to hear about your experience and we completely understand that it has left you with a level of distrust in our service. That certainly isn’t the level of service we aim to provide.

We take concerns around billing and payments very seriously, and we’d never intentionally withdraw funds once a payment has been finalised. If there’s been an error or miscommunication, we absolutely want to investigate and resolve it as quickly as possible.

Please reach out to us directly on 1300 111 211 (9am-5pm Monday-Friday) or send us a private message on hello@nectr.com.au with your details so we can look into this matter urgently.

We appreciate you raising this and the opportunity to make things right.

Nectr からの回答

2025年12月2日

Hi James,

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experience and the frustration caused by the changes and delays in communication. This is not the level of service we aim to provide, and we understand how disappointing this must have been after years of positive experience with us.

Your feedback is important to us, and we’ll be reviewing these concerns internally to ensure improvements are made.

We can see that you've also been contacted internally and are working through this issue with us.

We appreciate your honesty and the opportunity to learn from this.

Nectr からの回答

2025年12月2日

Hi Traves,

Thank you for sharing your experience!

You may be reviewing the wrong company here, but we're always happy to receive any positive feedback! Ha!

Have a great week ahead and let us know if you'd like to join Nectr for your energy needs :)