Blue NRG レビュー 

390
•
TrustScore 5段階評価の2.5

2.4

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Emails claiming they have to charge more for a new meter and more for electricity above the reference price. It only took a few minutes to clarify their written claims were false. Beware. Check everyt... もっと見る

5つ星のうち3の評価

1st invoice came, saying it was over due, then 2 days later got a phone call, demanding payment. found this to be aggressive & unnecessary. will give it another month trial & see what Blue NRG are... もっと見る

企業が回答しました

5つ星のうち3の評価

Price hikes are disappointing We changed over to Blue NRG because our previous provider was increasing their rates. The rate we were given with Blue NRG was better, but now you have increased the... もっと見る

企業が回答しました

5つ星のうち1の評価

Myself and my 3 Businesses would be the absolute last to recommend Blue omg we had trouble finishing with that company. 12 months after we were assured we never owed a cent — along came a bill for eac... もっと見る

企業が回答しました

企業情報

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 30151014658

  1. 電力会社
  2. ・
  3. エネルギー提供業者

当該企業による記述

Blue NRG is an Australian owned and operated energy retailer, providing tailored energy plans for Australian businesses. We serve businesses of all sizes based in Victoria, New South Wales, Queensland and South Australia. Our Customer Service Team is located in Melbourne, so every time you call us you will speak to a local team member. We know that every business is unique. That's why our local team will work with you to understand your energy needs and create an energy plan that suits your business. To get a quote visit our website today, or call us on 1300 599 888 to talk to one of our business energy experts.

BlueNRG - Power To You

当該企業による記述

At BlueNRG we make every effort to make things better for our customers. It stems from our endeavor to give Power To You
* Localised and dedicated customer service * Competitive pricing * Unbundled and transparent bills * Monthly bills with free access to MyAccount * Value added products and services to improve energy efficiency
Our Value Added Products and Services
At BlueNRG our aim is to ultimately find ways to help you save your hard earned dollars. We work behind the scenes to look for opportunities for saving and can advise you what will work for your company at no cost to you. Some of these value added products and services are free of charge like the Energy Health Check Network Tariff Optimisation and Power Factor Correction, or come with free advice and analysis like installation of solar power systems, LED lighting upgrades, Nanoshield and Energy Management Systems.

連絡先

2.4

期待以下

TrustScore 5段階評価の2.5

390件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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2.4

すべてのレビュー

(390)

過去12か月のレビュー数: 3件

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5つ星のうち1の評価

Letter of demand

I normally pay my bills on time. Whoops I forgot this time. Due 21/12 and I receive a letter of demand on the 23/12, seriously this is a bit aggressive.

2022年12月23日
自発的なレビュー
Blue NRG ロゴ

Blue NRG からの回答

Hi Liz! Thank you for sharing your concerns!
Reminder notices within 24 - 48 hours are best practise, and very common place in the industry. If there's anything we can do to help assist with payment, let us know! :)
Regards,
Erin

5つ星のうち1の評価

Debt collector threatened when bill 2 days overdue

Blue NRG sent out letter of demand and referral to a debt collector, was sent out when bill was 2 days overdue at time of issuing letter of demand

The bill was issued 07/10/2022 and due 26/102022 for $22.51

The letter of demand was sent 28/10/2022 for $22.51

This is a COMPLETE over reaction

After reading the reply (you still did not understand the issue - It had nothing to do with the amount, it was due to the timing - 2 days after bill was due a demand letter sent out).

2022年11月1日
Blue NRG ロゴ

Blue NRG からの回答

Hi there! We completly understand your frustration, however our dunning cycle on debt does not descriminate dollar value. When we say debt collector - we're referring to our friendly collection team! Give us a call if you need any assistance in paying.
Thanks,
Erin

5つ星のうち1の評価

We moved and had our electricity…

We moved and had our electricity re-connected at the new address but have continued to be charged for the old location

2022年9月30日
Blue NRG ロゴ

Blue NRG からの回答

Hi
It looks like there are no records of you contacting us to advising of the move-out! Give us a call and we'll get that old account closed for you!
- Erin

5つ星のうち4の評価

Should have worn there will be power outage

There was no warning from blue energy that there will be power outage on Sunday 12-1-22
From 9 am to 3pm
We have lost the trade and some of our food went off
Please notify next time

2022年11月12日
Blue NRG ロゴ

Blue NRG からの回答

Hi there!
Blue NRG do not supply the electricity directly to your property, this is done by your distributor - Essential Energy. We're sorry to hear you were not notified if this was a planned outage! Given the circumstance, you might be entitled to compensation from Essential Energy, give them a call on 13 20 80 to find out more.
Thanks, Erin

5つ星のうち1の評価

Hopeless!!!

We notified BlueNRG that we were moving and set up a new account with them for our new address but for 3 months they have sent threatening letters about reporting our credit file and cutting our power at the old place. Doesn't matter how many times we explain we no longer occupy that premises. Cut the power and see if I care!!! If you mark my credit file ill see you in court!!

2022年7月1日
Blue NRG ロゴ

Blue NRG からの回答

Hi Brad
I can see you previous account was closed 22 July 2022 and the invoices that we have issued are only until this date. Sorry for any confusion that may have occured, please give us a call or email and request a manager get in touch with you to iron this out!
Regards, Erin

5つ星のうち4の評価

Electricity consumption charges

Your billing based on guesstimated power consumption is unacceptable. I am happy to pay my account on time, if you bill for actual power used. Read the meter. Send me a bill. I pay the bill. Everybody is happy.
Do not send me an estimated bill. If you choose the meter is to be read every 90 days, that is BlueNRG choice.If you want 30 day billing then you need a 30 day meter read cycle.

2022年9月14日
Blue NRG ロゴ

Blue NRG からの回答

Hi Russ - to ensure you get an accurate bill every month, we can install a digital meter at your site - with no cost to you!
Give us a call or flick us an email if you'd be interested in taking this up.
Thanks, Erin!

5つ星のうち1の評価

Not at all impressed with Blue NRG

I've been with Blue NRG for almost two months and I STILL haven't received my first bill. I also haven't been told when I'll receive it.

2022年7月14日
Blue NRG ロゴ

Blue NRG からの回答

Hi Claudia
I'm so sorry for the delay.
A member of the team will be in touch shortly to get this sorted!
Regards, Erin

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