Blue NRG レビュー 

we have tried on numerous times (phone and email) to contact a human to talk us thru how the website interface works for the account page... been waiting for over a month... will be leaving when contract is over...poor service

Great Service, easy to talk too, understand what a business needs

Our changeover to Blue NRG was seamless and pain free.
Highly recommend!

Helpful on the phone and cheaper than other providers

So far so good. They have been helpful and have done what they said they would do

Haven’t had an issue yet and don’t expect to.
Seamlessly smooth in every way.
I rate BlueNRG and have mentioned it to fellow industrial businesses in my area.

Super happy NRG all round!

As a new cleint to Blue NRG. it is very early to offer a better review...as my first bill was an estimate ., not an actuial reading, and no allowances for Solar feed in.
Service and accuracy needs to improve before a better review is offered

Extremely Bad Customer Service with a person named Harry. Do not deal with this person. Not professional or courteous with assisting business related enquiries. Requested a call back from Management and still have not heard back. Would not recommend them at all and have since requested to switch providers for better rates and professional service.

Not interested in leaving a review as I found that they were unable to deal with my problem and were not interested in my opinion. I have since moved to another supplier. Look out for the additional charges they dream up and add to you account as this is what I believe this fee to be.

17/2/2022 Since leaving my original review as above the Company replied to me however they did not really address the issue.

The problem is that the fee they charged me, approx $20 per month, to change my meter on my rental premises from the original to a new smart meter they claim was charged by Energex I believe this is not true. I was also not able to establish why the meter needed changing as there didn't appear to be anything wrong with the old one. BlueNRG would not tell me how long this meter fee would apply, refused to find out if there was a completion date for the fee so the end result would be that a smart meter would end up costing me thousands and earn them a nice little profit. My new energy Company does not charge me any fee for this change of meter since I moved to them. BlueNRG told me I would be charged the same fee no matter what Company I went to, not true.

I am waiting for a refund and they keep on saying it’s coming. If I owed them
Money this is a different story.

Had issues with large over readings of my meter, sent photos etc to show that fact, but they did not seem committed to resolve. As a result I switched to another provider

My original assessment said:
I was told (by a "middleperson agent") that I could opt to receive accounts quarterly, but when the contract came it still said monthly -- no explanation or acknowledgement. So I opted out. Circumstances are now changing and we would be open to monthly accounts if the price is still right.

However, Saleha has been in touch with me and has dealt with the issue very well, and now we look forward to becoming a Blue NRG customer.
EXCEPT THAT SHE MADE A NOTE FOR SOMEONE TO RING ME IN LATE JANUARY AND NOBODY DID! Looks like we'll be staying with Origin (yuk!!) or finding another supplier.

Excellent communication and service thank you!

Bryan was a pleasure to deal with today.
It was in a friendly manner, and in such an efficient way.
It was sooo nice to deal with someone who you could have a conversation with - and not an overseas call centre offshore who cannot deal with anything öut of the ordinary.
Many thanks

Bryan has been super helpful in sorting out an issue I had with our account (created by myself). I can't recommend Bryan enough - I spoke with him on Friday and again today and he was beyond helpful and understanding and available when I needed him.

Good service, Price competitive and most important when calling your call centre calls answered promptly. I do not have to wait over half an hour on speaker phone while doing other tasks, to talk to a representative.
cheers
Barry

A good efficient change over with minimum fuss.