Easy to order. Good choice of frames.Quick delivery. Posh and thoughtful presentation, packaging and accessories. Frames ideal for my big sized face . Received 20% voucher .deffo will treat myself for... もっと見る
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lenses were massive on my face, looked ridiculous - returned them, to which i had to pay to return! Was a let down since i’ve used this company a few times and was satisfied. They’ve got to sort out t... もっと見る
企業が回答しました
My package went missing, and not one person has bothered to respond to me from Blu Light. I have been trying endlessly via calling them (no one picks up) and emailing them (no one responds), even thou... もっと見る
企業が回答しました
Recently bought some blue light blocking glasses. Were really good for the first week but broke in the second week. Very disappointed. After posting the above review was contacted by customer care a... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
Here at Blu, we understand the importance of keeping your eyes protected while staying in fashion. With our latest collection of the most popular styles around the globe, there will be always be a pair to suit both your look, and your sleep schedule.
連絡先
3.9
ほぼ満足
100件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great value products and great service
Great value products and great service! Efficient and effective comms throughout.
2021年11月8日
Blu Light Glasses からの回答
Thank you for the feedback Ian, we are constantly striving to give the best experience possible so it's fantastic to hear when a customer is happy with the whole experience.
We are constantly expanding our product base so if you are ever looking for a second pair, or present for a friend or family member, please feel free to pay us another visit so we can try to top your last experience!
Blu Light Glasses からの回答
We're very sorry for the experience you have received Amy, we have since sent you out a replacement pair - We are sorry the experience you received was not up to our usual standard however we hope your replacement pair goes towards resolving this!
Shocking
It is huge and it looks really cheap. Arrived with scratch on the lenses aswell. I want my money back! Waste of £20!!
2021年10月12日
Blu Light Glasses からの回答
Hi Lili, we're sorry your experience of the product wasn't up to our usual standards, we check each and every pair before they are dispatched to ensure there is no damage meaning it must have been caused in transit. We have since sent you out a replacement pair in order to compensate you for the inconvenience, please let us know if there is anything else we can do!
Blu Light Glasses からの回答
Thank you for the lovely words Benjamin, we really appreciate hearing feedback especially when it is so positive. We're so glad they're working for you and we hope in the future if you are in need of another spare pair or friends/family may need a pair, you visit us again!
Haven't even received what I paid for
Haven't even received what I paid for, the least I expect really
2021年8月16日
Blu Light Glasses からの回答
Hi Alex, we have since sent you out a replacement pair and I can see from the tracking they have arrived. I am ever so sorry you have received the incorrect pair and caused a negative experience however we hope now you have received the correct pair and kept the incorrect pair as a free replacement it has helped correct this negative experience for you. If there is anything else we can do please let us know!
Blu Light Glasses からの回答
Thank you Neal for the great feedback, we're so glad they're helping with your iPad use - We find they also work great with computer and laptop screens too as the light can be even brighter on those. If you are ever in need of a second pair, we hope you'll visit us again!
Extremely good quality
2021年7月16日
Blu Light Glasses からの回答
We're so glad you love them as much as we do Kaelum, it's great to hear positive feedback as it helps us to continue doing what we do best. If you are ever in need of another pair, please feel free to drop on by and let us know on our website live chat and a member of the team will be able to assist you!
I emailed to make a return and get no…
I emailed to make a return and get no reply. Now have glasses that I won’t use and wasted money on.
2021年5月14日
Blu Light Glasses からの回答
Hi Rosie, we are sorry you didn't get an immediate response to your return email, we have since refunded your order.
We pride ourselves on our customer service so we are sorry if we let you down in your experience, we are constantly striving to correct our mistakes.
Apologies again,
Lewis @ blu.
From my few days using them I think the…
From my few days using them I think the blu glasses really help with eye fatigue as I work in front of a pc all day. My only issue is what the frame being so delicate I worry everyday that I snap or break them.
2021年4月20日
Blu Light Glasses からの回答
Hi there,
We're so glad you've found the glasses useful and they've been helping with your eye fatigue, that is exactly the reason we started this brand, to help people just like yourself struggling with computer use.
Our glasses are made with lightweight material in order for them to feel light on the face and not cause pain to the nose bridge over long periods of use, not to worry this doesn't mean the glasses are delicate, you can give them a good bend and they'll be fine!
Nice glasses
Nice glasses, not sure if they work as only just had them delivered. Only bad side is, for some reason, they don’t come with a glasses case or a cleaning cloth so they stick the glasses in a small sandwich bag and in bubble wrap. No way to really protect them unless you go buy a glasses case too. It doesn’t tell you that you need to buy a glasses case in the description either so I was unaware when I bought them.
2021年3月16日
Blu Light Glasses からの回答
Hi Ellie,
We're very sorry your glasses didn't arrive with a cleaning cloth or case, we have since introduced both of these so that all glasses now arrive with a neoprene case and microfibre cloth for cleaning.
If you would like us to send you out a pair please let us know via email: hello@blulightglasses.co.uk
Sent me the wrong glasses 2 times and…
Sent me the wrong glasses 2 times and still no reply
2021年3月10日
Blu Light Glasses からの回答
Hi Shannan, we're sorry for your poor experience with recieving two different variations. The second pair we sent out were in fact what you ordered but we are sorry if they were not what you expected.
If you reach out to our support team at: hello@blulightglasses.co.uk they will be able to help support you with this case!
Outstanding product
Brilliant product, had headaches from constantly using screens whilst working from home and these glasses have fixed all of my headache problems! I’ve bought two as gifts for friends, so I would highly recommend! Also have quick and friendly customer service.
2021年1月18日
自発的なレビュー
Blu Light Glasses からの回答
Thank you for your lovely feedback Dan, we're so glad you've found the glasses useful!
I brought some glasses from this…
I brought some glasses from this company and they are amazing ! Great pair of glasses and amazing customer service !! Really recommend!!
2021年1月18日
Blu Light Glasses からの回答
Thank you, we strive to give the best customer service possible so it is so lovely to hear when it has made a positive impact!
They work so well !!
2021年1月15日
Blu Light Glasses からの回答
Thank you Poppy, we're so happy you're finding them helpful! Keep protecting those eyes!
The order came very fast and the…
The order came very fast and the glasses are extremely good but I didn’t receive the glasses case that I paid for
2021年1月10日
Blu Light Glasses からの回答
Hello Cliodhna,
We are very sorry your case wasn't sent out with your package, I have refunded the cost of the case and we are sending you the case free of charge. Please see the email I have sent you with details. We are however very glad you like the glasses, it's lovely to hear that they are helping others!
Lewis @ blu.
Blu Light Glasses からの回答
Thank you Pam for the feedback, we're so glad you're loving the glasses as much as we do!
Lewis @ blu.
Brill glasses, excellent service
I have ordered from blu a few times and their service has always been excellent. Great glasses - I have the Jessica’s and the Originals and they’ve helped with my headaches through the past few months. I’ve also received a few compliments from friends on the new look! Worth the price. Thanks blu!
2020年12月8日
自発的なレビュー
Blu Light Glasses からの回答
Thank you very much for the positive feedback - We're also a fan of the Jessica's and the Originals are our most popular range. I'm glad they're helping with your headaches, that's great to hear!
Lewis @ blu
Great Product
Quick delivery, great product. My headaches have reduced since wearing these whilst I work.
2020年12月2日
Blu Light Glasses からの回答
Thank you very much for the positive feedback - We always strive to give fast delivery times so that's amazing to hear and I'm glad they're helping with your headaches, that's great to hear!
Blu Light Glasses からの回答
Hi Jones, we're very sorry you've experienced a problem with your glasses but glad you love the style and delivery - Please contact us via hello@blulightglasses.co.uk and a colleague or I will be able to help with your issue!
Blu Light Glasses からの回答
Thank you for your kind review Adam, we always strive to give great customer service and fast delivery times so that's amazing to hear!
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