Boatzon レビュー 25

Boatzon からの回答

2025年7月24日

Hi Thomas. The Boatzon pre-qualification process accounts for your credit profile as well as boat year. However, there are nuances based on the type of boat and the purchase price. For clarity, we do not sell your information to any third parties. We have a lending partner that specializes in boats older than 20 years, and we simply forward your information since we're unable to directly accommodate your request. We apologize for any confusion in the process and wish you the best in your boat buying journey.

Boatzon からの回答

2025年6月17日

I'm sorry to hear you had a bad experience. At Boatzon we strive every day to improve our customer experience. Please send us your information to concierge@boatzon.com and someone will reach out to you to rectify this issue. Thanks.

Boatzon からの回答

2025年6月17日

Hi Darin and Jill. I wasn't able to find any information in our systems indicating you had a transaction with Boatzon directly. It appears you contacted a seller directly and did not reach out to Boatzon for any assistance. Please contact us at concierge@boatzon.com for us to assist you in mitigating this issue, thanks.

Boatzon からの回答

2024年9月5日

Thank you so much for your wonderful feedback! We're thrilled to hear that Jenn provided you with such a professional and pleasant experience. It's great to know that she was able to answer all your questions and get you excited about purchasing a boat and financing through Boatzon.

Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. If you have any more questions or need assistance in the future, please don't hesitate to reach out. We look forward to helping you with your boat purchase!

Boatzon からの回答

2024年9月5日

Dear Valued Customer (Jaqui),

Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience you've encountered during your loan application process. We understand how important timely communication and swift processing are, especially when it comes to significant purchases like a boat.

We deeply regret that we fell short of our promise of fast funding and failed to provide you with timely updates. Your feedback is invaluable to us, and we take it very seriously. We are immediately reviewing our processes to identify where the breakdown occurred and implement improvements to prevent similar situations in the future.

Your satisfaction is our top priority, and we are committed to learning from this experience to serve you and all our customers better in the future. We value your business and hope to have the chance to regain your trust.

Once again, we sincerely apologize for not meeting your expectations and thank you for bringing this to our attention.

Boatzon からの回答

2024年9月5日

Thank you for your wonderful feedback!

We're thrilled to hear that you had the best service ever while dealing with us. We’re glad we could assist you in becoming a new boat owner. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your boating adventures!

Boatzon からの回答

2024年5月21日 に更新

Thank you for taking the time to share your experience with us. We're sorry to hear you did not get approved for our loan product(s) as expected based on our advertised criteria. All of our responsible lenders have an obligation to thoroughly review each application to ensure they only extend credit to those who they merit can reasonably afford to pay it back. This helps protect both our customers and our business.

While we do advertise general approval guidelines which are by No Means a blanket approval statement, a credit decision involves evaluating multiple data points beyond just a credit score and length of credit history. Other factors like income, existing debt obligations, recent credit inquiries, and the type of the boat desired in the request are also carefully considered during an underwriting decision.

We understand the disappointment of being denied credit, especially if you felt you met the stated qualifications. However, making exceptions to our underwriting standards would be unethical and could put customers at risk of taking on more debt than is advisable for their financial situation.

Rest assured, our approval criteria are transparently disclosed, and we have no intention of misleading potential customers. We simply have a data-driven responsibility to ensure lenders proceed prudently. For those who do not qualify with us, we wish you the best in exploring options better aligned with your current credit profile.

Thank you again for the feedback. We are committed to continuously improving our customer experience.

Boatzon からの回答

2024年5月8日

Thank you for your feedback!
 
We're sorry to hear that you didn't fully understand our service model. Boatzon is a boat loan marketplace that connects borrowers with a network of reputable lenders.

Our goal is to make the boat financing process as fast, easy and convenient as possible by doing the legwork of finding and vetting lenders for you. While it's true that you could potentially find lenders on your own, using Boatzon has several advantages:
 
•We have relationships with dozens of boat lenders, so you have access to a wider range of financing options in one place.
•Our lenders compete for your business, which can help you get the best rates and terms.
•Our application process is fast and easy - you only have to fill out one form to get multiple loan offers.
•We provide expert guidance and support throughout the process to ensure a smooth experience.
 
We're always working to improve our service and make sure our customers understand exactly what we offer. In the future, we'll aim to be even clearer about our role as a lender-finding service rather than a direct lender.

We hope you'll consider using Boatzon again for your next boat purchase or refinance. We're confident that the convenience and value of our service will keep you a satisfied customer. Please let us know if there's anything else we can do to help!

Boatzon からの回答

2024年5月8日 に更新

Thank you for taking the time to provide us with a review. Your feedback is always welcome and we see it as a opportunity to get better. We look forward to assisting you with any boating-related needs you may have in the future!

Boatzon からの回答

2024年5月3日

Hey Bret! We're doing a happy dance over your Boatzon review! We love hearing that the process was easy and quick, and that our responsiveness was on point. Thanks for choosing us, and we’ll see you on the water!

Boatzon からの回答

2024年5月3日

That's music to our ears! We strive to make the experience smooth and speedy, so hearing you say it was easy to work with us and the approval process was a breeze makes our day. Thanks for the awesome review!

Boatzon からの回答

2024年5月3日

Wow, that makes our day! We're thrilled to hear we took great care of you and your concerns. That's exactly what we strive for at Boatzon. Thanks for the high praise and recommendation, it truly means a lot! See you on the water!

Boatzon からの回答

2024年5月3日

High fives all around! We're so glad you found your experience refreshing. Our team works hard to be on top of their game, so your kind words about their professionalism really make their day. Thanks for taking the time to leave such a refreshing review and we’ll see you on the water!

Boatzon からの回答

2024年5月1日

Thanks for taking the time to leave a review!

We're always happy to have folks explore Boatzon, even if they didn't find exactly what they were looking for this time around. We're constantly adding new products, so be sure to check back again soon – you never know what treasures you might discover!

Boatzon からの回答

2024年5月1日

We appreciate your feedback on how easy the loan process was for you and thank you kindly for choosing to use Boatzon. We hope you continue to enjoy your time on the water!