Bondi Rose レビュー 

I would strongly advise anyone to think twice before purchasing from this company.

After requesting a return, I was emailed a return authorization form along with the address to send my items back. I was clearly instructed to return the items within 30 days, which I did exactly as directed. I followed every instruction they provided and returned the package within the required timeframe.

Despite complying fully with their own return policy and instructions, the company has refused to issue my refund. It's incredibly frustrating to do everything you're asked to do, only to have the company ignore its own process when it's time to honor the refund.

This has been a disappointing and stressful experience. Their customer service has been unhelpful, and I feel completely let down by the way this has been handled. A company's return policy is meaningless if it refuses to honor it after customers have met all of the stated requirements.

I expected fair treatment and a straightforward refund, but instead I've been left out of pocket with no satisfactory resolution. Based on my experience, I would not recommend buying from this company unless you're prepared to risk difficulties if you ever need to return an item.

The item I received was very different from the photos on the website. The return process was extremely frustrating—I had to pay to return the item to China, communication was slow and unclear, and it took weeks of follow-up to obtain my refund. In the end, I had to accept a 15% deduction despite following all the return instructions. Overall, a very disappointing shopping experience, and I would not purchase from this website again.

When i disputed that the dress fabric I recieved was 100% polyester and their advertising describes chiffon. I was told that the dress i was sent out was made from what was available on the day of my purchase. They can not guarantee the same fabric as they promise. WOW
How does this even make sense or logic.
Its a scam website and if you are not happy with what you receive, you will be involved with a team that is excruciating to deal with. The return process is made to exhaust you that you give up OR accept their store credits they offer.
Anyone in this situation?
If yes i advice that you go thru your bank. Go stright to your bank and report them.
I was successful and got my refund thru my bank they were amazing.

DO NOT PURCHASE FROM BONDI ROSE !!!
They’re a scam. Claiming they’re a Sydney Australia brand but after ordering found it it was being shipped from China. I wanted a return as the dress was the wrong fit (their whole sizing chart is wrong and inaccurate) but they just went back and fourth on an alternative way of returning by keeping the dress and having a “partial refund” I said no soo many times and they had a bot that would reply to every email saying the exact same thing on an alternative from 10% partial refund and went up by 10% until they offered 50%. Still did not accept as I wanted a full refund so they gave me the address for the return and now it is “stuck in customs” because I did not pay for the “custom fees” customers don’t pay for custom fees we pay for the shipping which I paid $38 for it !!!! The post office did not mention custom fees and did my research and it’s not a thing. So now it’s been stuck in customs for a month and have been scammed. I filed a complaint to NSW Fair Trade so that this company can give me my full refund and hopefully they shut down because this is a joke. I have about 60 emails back and fourth with them on this issue.

Bought two pant suits as wasn’t sure of my size. Before ordering I’d checked the return process on the website and it states return for full refund, return postage was at the customer’s cost.
I thought this was an Australian company based in Australia.

I came to return, sent photos as requested, got offered the following by email: (pasted from the correspondence received)

Instead of going through the full refund process, we’d love to offer you a more convenient solution — a quick and easy exchange for any other item of your choice. Whether you’re looking for a different size, color, or product, we’ll be happy to send out a replacement that better suits your needs. You’ll only need to cover a small shipping fee, and we’ll send out a brand-new item to you right away and you can keep the item.

Alternatively, if you’re not ready to choose a new item just yet, we can issue you 120% store credit that you can use anytime in the future.

I continued to ask for a full refund.
The reply..

As an alternative, we can offer you a 10% refund of the purchase price, and you can keep the product.

Additionally, we’d be happy to provide you with a 50% store credit toward your next purchase.
Thank you for your email. We appreciate your patience throughout this process.

I still asked for a full refund. The reply:

We can provide a 20% partial refund of the purchase price if you choose to keep the item—no return necessary. If this option works for you, please let us know, and we will process the refund immediately.

If you still prefer to return the product, you can do so under our satisfaction guarantee. Please ensure your return meets the following conditions:
Shipped within 30 days of receipt, in the original packaging, and without signs of use.
The cost of return shipping must be covered by you as the returning party.
We highly recommend using a tracked shipping method to avoid lost packages. If the package is lost and cannot be tracked, we will not be able to process a refund.
Return Address:

Recipient Name: Mr. Wang
Room 202, 2nd Floor, Building 6
Huanle Smart Industrial Park
No. 16 Exihutian Road, Pinghu Street
Longgang District, Shenzhen, Guangdong
Tel: +86 185 8841 4149
Post Code : 518511

To proceed with your return, please complete our Return Form before shipping your package. Once we receive your return in perfect condition, we will process your refund within 7 working days.

This email concerned me, wondering if it would actually be received or deliberately get delayed or missing:

Please note that customers are responsible for paying any shipping fees as well as customs duties or related charges. If customs fees are not paid, the package may be held at customs. In such cases, it can take up to one month before the package is released and returned to our warehouse.

Once your package has been received back in our warehouse, we will be able to issue your refund.

As a final offer, we can provide a 20% refund of the purchase price directly to your account, and you may keep the item—no return necessary.

In the end I took the 20% refund and received this email…

To proceed, please reply to this email with "CONFIRM" to indicate your acceptance of this resolution. Upon receipt of your response, the refund will be processed accordingly, and the case will be considered resolved and closed.

Please note that by accepting this resolution, you acknowledge that this matter is settled in full. No further adjustments, refunds, credits, reimbursements, or compensation related to this order will be available after the refund has been processed.

I emailed back with the following:
This matter and correspondence can only be closed once the refund has been received by me. If the refund is not received then the matter will continue to be open until such time as the refund is received.

I received the refund it with in 24hrs.

I do however wonder if this is against the ACCC guidelines.
Buyer beware. I checked the reviews before ordering in early June first but only saw they were positive, I note a lot of the negative ones are more recent.

Do your research and find the location of these companies, I usually do a deep dive but got caught out with this one. A lot are drop shippers using a location name to mislead the customer.

Poor and impractical returns policy - the cost of shipping an item back to China makes it completely not worth it. Coupled with poor communication, no customer care or interest in getting the customer a good outcome. Will DEFINITELY not shop again, will be enthusiastically encouraging others not too as well! If you think there is a CHANCE you may have to return an item DO NOT shop here.

Horrendous refund experience right now which is still in process, I think I’m interacting on email with AI named Jolinah?? Their website says 30 day money back guarantee which Jolinah is not honouring. We are requesting refund on three items out of seven bought because the size chart on website has not matched our real life measurements. Very stressful. Do not trust their advertised 30 day money back guarantee. Happy to post my email chain to verify.

I would not recommend purchasing from this company.
The item I received did not match the photos or description on the website and the quality was well below what was advertised. I requested a return in accordance with their stated 100% money-back guarantee, but instead of providing a straightforward return process, I was instructed to return the item to an address in Shenzhen, China, despite the business presenting itself in a way that suggested it was Australian-based.
After looking into the return address, I found numerous reports from other customers describing very similar experiences. Given the high cost of international tracked postage, the potential customs issues, and the concerns raised about the return address, I was not comfortable sending the item back.
Rather than honouring their advertised refund policy, the company repeatedly attempted to negotiate a partial refund while asking me to keep the item. This gave the impression that they were trying to avoid accepting returns altogether.
My experience has been frustrating due to the misleading advertising, poor product quality, and difficult refund process. I would encourage anyone considering purchasing from this company to carefully research independent reviews and understand the return process before placing an order.

I don't normally buy dresses online, but the dress I bought is absolutely perfect for our daughter's garden wedding. I was looking for a soft, flowing dress that would be ideal for the mother of the bride, and this is exactly what I had hoped to find.
Your website is clear, professional and easy to navigate. The prompt responses I received to my questions gave me to confidence to purchase online-something I have been quite sceptical about for many years.
Thank you for making the whole experience so easy and reassuring.

Clear state they are based in bondi and this is not true another overseas company claiming to be in Australia, i am down the road in Bondi, all of a sudden international shipping. Lies in emails will be returning dress as it now wont come in time and fkr lying wont get my business, needs reporting to trading standards

The customer service is awful. The return policy is all fake. I was chatting with them for a month they all the time came with different return options and with none of them you could get a refund.
At the end when I accepted with one of the options they just refused to process it.
So now I have 2 useless items that I paid for and can’t wear them.
Not recommend this shop at all.
They are based in China don’t be fool by name Sydney.

I was disappointed with my purchase from Bondi Rose. The material quality was not as good as I expected, and it felt much cheaper than it appeared online. The product also looked quite different from the photos on the website, so it didn’t match my expectations when it arrived. I believe the website images are misleading compared to the actual item. Unfortunately, I wouldn’t purchase from them again based on this experience

DO NOT BUY FROM THIS COMPANY. They are trading under so many names not only bondi rose but also Olvia rose London. The same thing is happening to so many people. There address is not registered Room 202, 2nd Floor, Building 6
Huanle Smart Industrial Park
No. 16 Exihutian Road, Pinghu Street
Longgang District, Shenzhen, Guangdong
There items are poor quality and not whether the money.
Don’t be fooled you will not get a refund so don’t buy. So to Temu or SHEIN as the items are on there so much more cheaper

Please don’t buy

Extremely poor sizing, very inaccurate. Feeling ripped off.
The garments are sent from China not Sydney

Please do not buy from this website! This took 3 nearly 4 weeks to get to me considering it mentioned it was from Sydney. They are not based in Sydney, they are based in Hong Kong. Products are cheap and not at all close to what they look like in the photo. My dress had 2 parts and they were both different shades of brown.

Wife bought 2 dresses. Instead of arriving as the 12-14 size she ordered, they came as 10-12. The one star is for customer service as they allowed items to be replaced but postage had to be paid. Judging by the size of the 10-12 wife thought to be safe she would get 18-20,though her size is 14. Replacement items arrived,first dress fitted,although very snuggly,the second was totally different to original order being a dress made out of inferior material, possibly polyester instead of cotton, the cut was different and the buttons,instead of being green,were a total different colour being white with brown stripes. And the kicker,the supposed 18-20 size came in smaller than the original 10-12. Definitely do not recommend this Chinese based company trading under an Australian name.

3 week wait time. The dress is terrible. Looks like a Temu dress, just a rubbish make.

This company is a scam!!! Do NOT buy from this OVERSEAS company. I spent $89 on a great tracksuit and it did not get delivered. They tried to tell me it had been delivered bit it was a total scam!!! I regret not coming to trust pilot to see all these terrible reviews. It seems when they do actually post things out, they are of horrendous quality.
What a disgraceful “company”.
Buyers beware

Great. Love the sale prices. I just hope the quality is worth the price.

Absolutely horrible to deal with
They are scammers.
Photos are fake.. they will send some some real cheap looking stuff. .
And Will not refund
They say they are in sydney but will give you a china address to ship back