Boon Brokers レビュヌ 

1,151
•
TrustScore 5段階評䟡の5

4.9

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5぀星のうち5の評䟡

I highly recommended Boon Brokers. They managed to get me a lender that another 2 fee-free mortgage brokers couldn't! Communication is great and responsive. Kudos to my broker Nathan for always keepin... もっず芋る

5぀星のうち5の評䟡

I was recommended by a word of mouth to use Boon Broker's back when buying my first home. They got me the best rate compared to other brokers I’d tried beforehand and also explained everything to me a... もっず芋る

5぀星のうち5の評䟡

After trying several brokers to obtain an MCR for my mother (81 years old) without success, I came across Boon. Jacob contacted me and took me through the process. I'd had one other company quote £300... もっず芋る

5぀星のうち5の評䟡

ADAM DAVIES has been dealing with our mortgage from the beginning of buying our first house, now being remortgaged 2 years later. The entire process has been really smooth & stress free. We can highly... もっず芋る

䌁業情報

  1. 䜏宅ロヌン代理店
  2. 保険ブロヌカヌ
  3. 䞍動産投資

圓該䌁業による蚘述

Boon Brokers Limited is an independent, mortgage, insurance and equity release brokerage. We offer remote advice and arrangement services to our clients with no client fees attached for mortgages or insurance. Our firm is directly authorised by the FCA. Number: 973757 and offers whole-of-market services. All advice and arrangement can be conducted through telephone, video or e-mail correspondence.


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4.9

優良

TrustScore 5段階評䟡の5

1151件のレビュヌ

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レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.9

すべおのレビュヌ

(1,151)

過去12か月のレビュヌ数: 203ä»¶

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5぀星のうち5の評䟡

This is the 3rd time we have used Boon


This is the 3rd time we have used Boon brokers for assistance with remortgaging our property. We had worked with Lucinda on the last 2 occasions and she has always being efficient and helpful during the process and answered any questions we had. Thank you Lucinda for helping to make this a less stressful experience for us to manage! 😊

2025幎12月18日
自発的なレビュヌ
5぀星のうち5の評䟡

Mortgage arrangement .

I am in the process of using Boon Brokers to find a mortgage and in particular dealing with Kathryn Hailes. She has been extremely efficient and helpful. Also knowledgeable about the type of mortgage required for the part ownership purchase I am pursuing (Home Ownership for Long Term Disabled). I believe she has secured a good deal for me....Good news when on a low income.

2025幎12月14日
自発的なレビュヌ
5぀星のうち5の評䟡

Exceptional service, completely free of charge!

This was the second time that Lucinda from Boon Brokers has helped us to Remortgage our property, and once again we couldn't be happier with the guidance we received.

Every question we had was answered both quickly and effectively, and the fact that her advice saved us a significant amount of money whilst being completely free of charge cannot be ignored!

Thanks again Lucinda and Boon Brokers, your help has been invaluable.

2025幎12月10日
自発的なレビュヌ
5぀星のうち1の評䟡

Wrong product and unnecessary fees

This was my first experience of a remortgage and it wasn’t a great one. It took a very long time, almost 3 months. I incurred unnecessary solicitor fees as I was told to instruct a solicitor however, I wasn’t informed fees were included as part of the remortgage so I didn’t need to get my own. I have also ended up with the wrong product, so I’m now stuck with an interest only mortgage rather than a repayment as they clicked the wrong button. And the term is for 12 years rather than 10. After I pointed out the error in paperwork sent from the bank and found out it had completed I was told I had to phone up the bank to see if I could change it as they could no longer do anything their end. I couldn’t change it as it was now an active mortgage, so I have to wait a minimum of 6 months before I can change anything. I’m not happy and disappointed as it will affect other aspects of my finances in the future.

2025幎11月25日
Boon Brokers ロゎ

Boon Brokers からの回答

Good morning Sophie,

Firstly, we are obviously disappointed to receive your 1-star review, which conflicts with our other 1,000+ reviews that are rated as Excellent.

We have noted your feedback and our QA team have reviewed the case file in full.

After reviewing the case file, we believe the 1-star review is extremely harsh. As per Trust Pilot's guidelines, a 1-star review is the worst possible review rating available, meaning that you believe the experience could not have been worse.

After reviewing the internal files, we can see that the Advice has been marked as Excellent internally and the packaging is at a good standard too, which is why the case was Offered in a standard turnaround time by your chosen lender. You also opted for our Fee-Free service, meaning that you were not charged by your broker at any stage.

In your review, you mention unnecessary solicitor fees. We can see Free Legals was selected on your Illustration, Application and official Mortgage Offer, but you chose to instruct your own independent solicitor. This was not advised by your broker, as the lender's Free Legals solicitor processed the case free of charge. It is a shame that you incurred this unnecessary fee from your own solicitor. However, we obviously can't take responsibility for your actions with this instruction.

Regarding your product selection, it appears that Interest-Only was consistently showcased on the paperwork throughout your case. Your adviser sent you an illustration with the Interest-Only deal prior to the application, so we must dispute the claim that your adviser "clicked the wrong button". A Mortgage Offer was then issued on this basis. Interest-Only is by far the most commonly advised product for your chosen transaction, so I understand why it was advised by your broker.

After you expressed a preference for Repayment, we can see that your adviser urged you to contact the lender directly to have this amended. It's a shame that you need to wait 6 months to action this switch. However, in the mean-time, your product allows overpayments, which gives you the ability to reduce the capital balance by the same sum as a Repayment deal would. Just be sure that you read the paperwork with regards to your maximum overpayment facility.

Overall, just to re-iterate, we believe the 1-star review is harsh and not at all reflective of the experience that you received. Your mortgage product is very competitive in the market and was secured well by your broker.

I believe that our Managing Director has reached out to you to learn more about your case. Could you kindly respond to his call request when possible?

Kind Regards,
Boon Brokers

5぀星のうち5の評䟡

Very pleased with the service by Boon Brokers

Very pleased with the service by Boon Brokers the advice and clarity by Kathryn Hailes was extremely helpful Kathryn kept me updated throughout the remortgage process she was always quick to respond to my queries which made the whole remortgage application less stressful thank you very much for a great professional service

2025幎11月17日
5぀星のうち5の評䟡

Kathryn is amazing

Kathryn is amazing. She has made the whole process manageable and stress-free, which with a brain injury is something I don’t take for granted. She explained everything clearly, supported me at every stage, and genuinely cared about my situation. I couldn’t have asked for a better person. Thank you

2025幎11月25日
自発的なレビュヌ
5぀星のうち5の評䟡

Lucinda has been fantastic!

Lucinda has been fantastic! She’s incredibly helpful, always quick to respond, and explained the whole process clearly. She also kept us updated when the mortgage rates dropped and managed to secure us a better rate three different times before the exchange. Couldn’t have asked for better support.

2025幎11月20日

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