Boulies レビュヌ 

189
•
TrustScore 5段階評䟡の3.5

3.4

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5぀星のうち3の評䟡

First time buying a chair online so I was extra cautious and asked loads of questions. The team answered everything properly and never made me feel rushed or pressured into ordering. Just wish they ha... もっず芋る

䌁業が回答したした

5぀星のうち3の評䟡

The support is excellent, the product quality is good, but the delivery experience was very disappointing. The driver never showed up, but the tracking was marked as “We missed you”. I stayed home wai... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

The chair is great, super comortable, perfect height and looks great in the office. Has a minor issue and Boulies replaced the parts within 2 days of initially raising. Fantastic product, fanta... もっず芋る

5぀星のうち3の評䟡

Left arm surface arrived scuffed - not massive damage, but definitely not what you wanna see when you unbox something new. Got in touch with support and they were actually really good about it, arrang... もっず芋る

䌁業が回答したした

䌁業情報

  1. 家具補造業者

圓該䌁業による蚘述

Welcome to Boulies, your choice chair firm that specialises in gaming and office chairs. With a wide array of models, our aim is to deliver the quintessential seating experience for all our valued customers.


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3.4

たあたあ

TrustScore 5段階評䟡の3.5

189件のレビュヌ

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3.4

すべおのレビュヌ

(189)

過去12か月のレビュヌ数: 38ä»¶

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5぀星のうち5の評䟡

Very good chair with a good price.

Very easy to assemble. Had it for over a year and not many problems. Only issue is the left armrest, as it seemed to be broken inside, causing it to be consistently wobbly. Upon reaching out to them through the website, I promptly received new armrests. Now, I can use the chair normally again. Overall very good for price.

2024幎2月12日
5぀星のうち5の評䟡

My partner and I each have one of the


My partner and I each have one of the chairs, and we find them both very comfortable. Although the delivery was delayed, especially considering the holiday season, I was able to accept it. I must say, I was highly impressed with Boulies' service. Instead of placing the responsibility solely on the courier, they promptly resent me the chair, earning my trust!

2024幎2月8日
5぀星のうち1の評䟡

Scammers - Asked for a $120 delivery fee after website and checkout stated free

I ordered a Boulies Master Series in black for myself on Thursday. (Please note in multiple sections of the website it states free delivery) I purchased the chair I checked out and there is no mention of a delivery fee it still says free delivery. On Friday I received an email asking if could change my delivery address to somewhere closer to Melbourne or I can have a refund. Short of moving states I couldn't change my delivery address and no didn't want a refund, I want the chair. On Saturday I received an email asking if I could pay a delivery of $120. This is absolutely ridiculous as the Boulies bran is advertising free delivery and this should not be the case if they are asking for additional money via email after checkout in fact I could say this falls under false advertisement. (ACCC anyone?)

2024幎2月17日
自発的なレビュヌ
Boulies ロゎ

Boulies からの回答

Hello, thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience caused by the additional shipping fee you encountered.
We'd like to clarify that we do offer standard free shipping on orders to most areas in Australia. However, due to the logistical complexities of remote regions, there are instances where extra shipping charges may apply.
Unfortunately, our system faces limitations in providing precise classifications for different addresses, leading to occasional discrepancies. We are sorry for the problem, and we genuinely appreciate your understanding as we work to enhance our shipping processes.
Our staff have sent your email to solve your problem. If there's anything else we can assist you with, please feel free to reach out to us directly.
Thank you for your understanding and continued support.

5぀星のうち5の評䟡

Very comfy chair and excellent customer service

I bought the ninja chair and i cant get my ass out of it cos its so very comfy!! Wish i had bought this chair in the first place instead of spending money on cheapo chairs! Also the cussion that supports your lower back, is that memory foam? cos it molds and hugs your back!

Customer service was also outstanding keeping me upto date with the delivery information.

2024幎2月14日
自発的なレビュヌ
5぀星のうち4の評䟡

Excellent customer support

The customer service has been exceptional. Initially ordered the Elite Max Series. However, found the chair to be uncomfortable with my height being 6ft2.

Jeff from customer support was very accommodating and helped me with a backrest replacement for a Master Max series which is amazing. My chair is now truly comfortable and excellent for WFH 3 days a week.

2024幎2月2日
自発的なレビュヌ
5぀星のうち4の評䟡

While the product itself was of good


While the product itself was of good quality, there were some issues with the nuts and bolts. I contacted the staff, and they offered to send replacements. However, I opted to purchase them myself for a quicker resolution. However, they also provided me with a discount. This is just a minor issue for me, and overall, I'm happy with the chair.

2024幎1月20日
5぀星のうち5の評䟡

Fantastic Product & Service!

Fantastic Product & Service!

Purchased the Master Series in blue - Everything on it is fantastic

Only slight issue I had was that the arm rest moved back and forward without the release button being pressed in - I emailed customer services and boom, replacement arm rest sent straight out

Fantastic comfort (I'm, not small) and brilliant customer service

Highly recommend!

2024幎1月30日
自発的なレビュヌ
5぀星のうち5の評䟡

I have had Herman Miller chairs in the past

I purchased my chair over 6 months ago, and the gas mechanism broke. Jeff in the team was great and sent me a replacement base with a step by step guide showing me how to remove the old one which was initially very easy to do. I then had an issue with the gas pump has fused to the stand, and was sent another replacement in days.
My chair is now fully functional again and I’m very impressed with the help and support I got from this team.
I have had Herman Miller chairs in the past, however Boulies really are are fantastic and cheaper alternative.

2024幎1月26日
自発的なレビュヌ
5぀星のうち5の評䟡

The assembly was fairly easy

The assembly was fairly easy, and the chair is incredibly comfy to use. I chose this gaming chair to handle long workdays, and it's been a great decision. The chair is very comfortable to use for long hours. My only criticism is that it is not as breathable as I thought.

2024幎1月5日
5぀星のうち5の評䟡

Amazing delivery!

I was pleasantly surprised by the incredible delivery speed! I purchased this chair before Christmas as a birthday present for my grandson, and I wasn't in a rush to receive it. Much to my delight, it arrived before Christmas. My grandson is now thoroughly enjoying his new chair.

2024幎1月4日
5぀星のうち5の評䟡

Great chairs & great service

Have had 2 chairs from Boulies over the years.

Personally found both have been great. Very comfy & seem well made

Slight issue with one which was fixed quickly & easily through warranty.

Good products & Good customer service

2023幎12月1日
自発的なレビュヌ
5぀星のうち5の評䟡

Helpful and supportive

Boulies have been very helpful in helping us with our return, and have been quick to answer our queries.

On top of that- their chairs are excellent quality, solid, and comfortable. If any part arrives in poor condition or something goes wrong, they will provide options to help find a solution that you are satisfied with.

2023幎11月27日
自発的なレビュヌ
Boulies ロゎ

Boulies からの回答

We sincerely appreciate your feedback. Our goal is to provide the best possible service, and we would like to address the issues you've highlighted.
Firstly, we want to extend our apologies for any inconvenience you may have experienced. We value each customer's satisfaction, and we take your feedback seriously.
We have arranged customer service department to help you return the product. Please don't worry, we provide a worry-free return policy. Please pack our products according to the original packaging and provide us with photos, which can reduce the time for warehouse inspection and return. When the product is returned to the warehouse, we can directly apply for a refund for you based on the original packaging photos. You only need to tell us your free time during working days, and we will immediately ask the warehouse to arrange DPD to pick up the items at your door.
Once again, we apologize for any inconvenience this situation has caused. Your feedback is invaluable, and we are actively working to improve our shipping processes and options. If you have any further questions or if there's anything else we can assist you with, please feel free to contact us directly.

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