Boulies ロゎ
りェブサむトにアクセス

Boulies レビュヌ 

189
•
TrustScore 5段階評䟡の3.5

3.4

家具補造業者
レビュヌを曞くりェブサむトにアクセス
レビュヌを曞く

レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

プラットホヌムの健党性を維持するため、圓瀟のプラットフォヌム䞊のすべおのレビュヌは、確認枈みか吊かにかかわらず、幎䞭無䌑で皌働する自動゜フトりェアによっお審査されおいたす。このテクノロゞヌは、本圓の経隓に基づいおいないレビュヌなど、ガむドラむンに違反するコンテンツを特定し、削陀するよう蚭蚈されおいたす。ただし、すべおを怜知できるわけではありたせんので、お気づきの点がございたしたら、どうぞお知らせください。詳现はこちら

レビュアヌのコメントを芋おみたしょう

5぀星のうち3の評䟡

First time buying a chair online so I was extra cautious and asked loads of questions. The team answered everything properly and never made me feel rushed or pressured into ordering. Just wish they ha... もっず芋る

䌁業が回答したした

5぀星のうち3の評䟡

The support is excellent, the product quality is good, but the delivery experience was very disappointing. The driver never showed up, but the tracking was marked as “We missed you”. I stayed home wai... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

The chair is great, super comortable, perfect height and looks great in the office. Has a minor issue and Boulies replaced the parts within 2 days of initially raising. Fantastic product, fanta... もっず芋る

5぀星のうち3の評䟡

Left arm surface arrived scuffed - not massive damage, but definitely not what you wanna see when you unbox something new. Got in touch with support and they were actually really good about it, arrang... もっず芋る

䌁業が回答したした

䌁業情報

  1. 家具補造業者

圓該䌁業による蚘述

Welcome to Boulies, your choice chair firm that specialises in gaming and office chairs. With a wide array of models, our aim is to deliver the quintessential seating experience for all our valued customers.

連絡先

3.4

たあたあ

TrustScore 5段階評䟡の3.5

189件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 100に回答しおいたす

通垞1週間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

3.4

すべおのレビュヌ

(189)

過去12か月のレビュヌ数: 38件

レビュヌを曞く
Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち1の評䟡

Purchased a chair with free shipping


Purchased a chair with free shipping and they contacted me after to request an additional $40! Atrocious service, buy elsewhere.

2023幎11月22日
自発的なレビュヌ
Boulies ロゎ

Boulies からの回答

We sincerely appreciate your feedback. Our goal is to provide the best possible service, and we would like to address the issues you've highlighted.
Firstly, we want to extend our apologies for any inconvenience you may have experienced. We value each customer's satisfaction, and we take your feedback seriously.
Australian orders are shipped from the Melbourne warehouse. The size of our product is big so the shipping cost itself will be more expensive. If the customer's address is far away from our Melbourne warehouse, it is difficult for us to bear all the shipping costs. However, we are committed to covering the majority of the shipping costs ourselves then we will ask the customer if they are willing to bear a small shipping fee.
Once again, we apologize for any inconvenience this situation has caused. Your feedback is invaluable, and we are actively working to improve our shipping processes and options. If you have any further questions or if there's anything else we can assist you with, please feel free to contact us.
Thank you for choosing Boulies. We value your business and look forward to the opportunity to make your experience with us a positive one.

5぀星のうち2の評䟡

Comfort doesn’t last for long

The comfort in my chair did not last and now i get backache from using this chair. It seems to have a clunky rock to it. Support don’t seem to care.

2023幎11月14日
自発的なレビュヌ
Boulies ロゎ

Boulies からの回答

We're sorry to hear about the issues that you were experiencing with your chair. We want to assure you that your comfort and satisfaction are of utmost importance to us. We take customer feedback seriously as it helps us improve our products and services. However, after a thorough search of our records, we couldn't locate any email from you regarding the issue.
If you have any questions or concerns, please do not hesitate to contact us directly. Please be assured that our support team will do their best to assist and solve your case for you as swiftly as possible.

5぀星のうち1の評䟡

Terrible Quality

Terrible Quality, my chair has broken in tow places.
The frame inside the back rest has snapped due to terrible welds and the base part connecting to the gas cylinder has broken also due to welds that look like they've been done by a blind child.
wish i has just got a secret labs.

2023幎10月21日
自発的なレビュヌ
Boulies ロゎ

Boulies からの回答

We're sorry to hear about the issues that you were experiencing with your chair. We understand that our support team is currently assisting with your case. Our support team sent you email but has not received your order number or the delivery address used when purchasing the order. We need to confirm the chair model and order number to activate the warranty then send you the replacement for free.
We sent you a request to confirm the model of your chair again and we hope to hear back from you. Our support team will confirm the chair model based on your reply in order to send you replacement parts to solve your problem.
We hope this helps to clarify and your kind efforts to provide our team with the order info will be much appreciated. If you have any other questions, do let our team know.

5぀星のうち1の評䟡

Bought chair

Bought chair - wish I’d checked these reviews first. Chair is not great and contacted them via email as no phone number (quelle surprise) and as yet they still haven’t bothered to reply and just getting automated email. I don’t know how these companies get away with it..

2023幎10月20日
自発的なレビュヌ
Boulies ロゎ

Boulies からの回答

Thank you for providing us with your information and we are sorry to hear about your experience. We have located your ticket, and our support team sent you a reply email that day, but due to system reasons, it was not sent successfully at that time. We are sorry for this issue, and we have arranged testing by our IT department to avoid this issue in the future. Usually, our support team will respond to every customer within 24 hours.
We also remind our support team to pay more attention to whether each email is successfully sent, and we fully understand the importance of prompt response in this situation.
All in all, we truly appreciate the kind patience you have provided us with thus far. Please be assured that our support team will do their best to assist and resolve your case for you as swiftly as possible.

5぀星のうち1の評䟡

Avoid

The chair arrived and overall the quality seemed lower than I was expecting, but I chose to keep it as it was comfortable enough. After a month, one of the legs on my chair base snapped due to poor welding.

Boulies sent out a replacement base. It arrived completely scratched up and dented from not being packaged properly. I was also unable to actually replace the base as it's impossible to remove the gas lift without a tool.

At this point, I just want a refund and instead they are trying to bung me off with a lesser deal. I've been offered £15 back, £50 back, a new wheel base, a whole new chair base (which wouldn't even ship until a month later). I'm legally entitled to a refund as their attempt to replace/repair has failed within 6 months from purchasing and they won't let me have one. Avoid.

2023幎10月10日
自発的なレビュヌ
Boulies ロゎ

Boulies からの回答

Hello, we acknowledge your dissatisfaction with the initial quality of the product and the complications you encountered with the replacement parts. We assure you that offering a new seat base at no extra cost was intended as a genuine attempt to rectify the situation swiftly, given the challenges you faced with the gas lift tool. It's important to clarify that we currently have the necessary stock and the new seat base would require only 2-3 days for delivery, not a month. However, we respect your decision to opt for a refund instead.

Regarding the refund process, we apologize if there was any misunderstanding. Our records indicate that our support team initiated your refund request on 10th October, contingent upon the return of the original chair. We intended to make this process as hassle-free as possible by offering a free collection service. We are currently awaiting the photographs of the packaged product and your preferred collection time, which are customary steps to ensure the product is adequately prepared for safe transport back to our warehouse.

We kindly ask you to check your email for our previous communications regarding the refund process and provide the necessary information so we can proceed. Your satisfaction is important to us, and we are committed to completing this process to your preference as swiftly as possible.

We apologize again for any inconvenience you've experienced, and we're here to support you through the next steps of the process.

5぀星のうち1の評䟡

2 broken chairs

I bought a chair on the 11th of September. I am still yet to use it. The first chair arrived broken, after emails back and forth with them wanting to send out a replacement part (which I didn't want to replace and shouldn't have to do) they finally agreed to send out a whole replacement. The replacement finally arrives and that too arrives broken however with what seemed like a much easier part to replace which I am happy to replace. I have been battling to get this part sent out, despite sending very clear photos of what is wrong. For the price you pay for a chair, you'd expect higher quality parts and much better packaging.
Once I have received a replacement for the broken part and can actually use the chair, I will update this review. But until then, avoid this company as if something goes wrong, you're on your own kid.

2023幎9月11日
自発的なレビュヌ
Boulies ロゎ

Boulies からの回答

We sincerely apologize for the inconvenience you have faced. We understand the frustration and disappointment that comes with receiving a damaged product.

Our products are quite heavy and large, requiring special tools for couriers to move and handle them. Unfortunately, despite our best efforts, some packages do get damaged during shipment due to circumstances beyond our control. We acknowledge the complexities involved in transporting products of this nature, and while we constantly strive to ensure a safe delivery, occasional hiccups do occur. And sorry again for all the inconvenience caused.

5぀星のうち5の評䟡

Amazing Service

I was concerned initially due to they don't have the showrooms for trying. I was hunting for a quality but reasonable price chair and found boulies. I contacted the support team for the chair information and hope they can give me some advices for choosing a chair. They're really helpful and knowlegable, resolving my concerns, and help me choose the exact chair I want. Thanks again for the fine customer service.

2023幎8月20日
5぀星のうち4の評䟡

Does what a gaming chair should do

Went for a Boulies since SecretLab is so expensive and after ordering it I looked at the Trustpilot reviews and honestly got really scared.
BUT, the chair arrived (with some delay, but that was Yodel's fault, not Boulies). All parts were intact. Nothing was damaged. It has withstood 4 days of intense gaming so far and seems fine. Because of the bad reviews I am a little worried, and will edit this if the chair breaks within the next few months but honestly; only 2 minor personal complaints:
1) please don't put your screw straight into the fabric Boulies. The chance of accidental tears is so high!
2) I personally do think the sitting area/cushion could have been just a tad bit wider and longer. Maybe by a centimetre. But that is entirely personal preference.
I'm small (159cm) and sit cross legged a lot.
Customer services is clearly outsourced, but most companies have that at the moment and when I queried the delivery time they did get back to me very quickly.

2023幎9月12日
自発的なレビュヌ
5぀星のうち1の評䟡

Absolutely horrendous customer service

Absolutely horrendous customer service. I purchased a Boulies chair and although the quality was good, the chair itself was not for me so I wanted to return it for a refund. Initially contact was good, they were offering me alternative options, however once I decided on a refund the communication completely stopped. Despite following all the steps they asked me to do (e.g fully dismantle chair and send photos) and sending many chasing emails they are now completely ignoring me. Completely unacceptable!

2023幎8月21日
自発的なレビュヌ
Boulies ロゎ

Boulies からの回答

We're truly sorry to hear about your recent experience with our customer service. Unfortunately, it appears that your emails were mistakenly directed to our spam folder, which prevented us from responding promptly. We sincerely apologise for this oversight and the frustration it has caused.

I understand that you have undertaken all the necessary steps for a refund, including dismantling the chair and providing us with photos as requested. It is regrettable that we failed to reciprocate your efforts with the requisite urgency and responsibility.

Please be assured that we are taking this matter very seriously and have arranged for the collection of the chair.

Thank you for bringing this to our attention, and we are very sorry for the inconvenience and distress caused. We are committed to resolving this swiftly to ensure your satisfaction.

5぀星のうち5の評䟡

Qiuck to Help

I have a fault with my chair after three months. I contacted boulies via the website chat. They identified my issue promptly and send me the intstructions for the replacement. The replacement comes within 3 days all sorted. Very happy customer!!

2023幎7月27日
5぀星のうち5の評䟡

Highly Recommended

I've had my boulies chair for over 2 years now. It's very comfortable and the rocking function is my favourite. Some of the plastics on the chair separately as my dog. I contacted Boulies support team for the replacement. They help send the replacement soon. Great Company and great customer support service.

2023幎7月25日
5぀星のうち1の評䟡

Have recently purchased 3 chairs for my


Have recently purchased 3 chairs for my business and had intended on buying up to 15 more for other office staff, however one chair has come with a faulty arm rest that doesn’t stay in place and is lose with no means to fix it as a customer as it seems internal to the part, have wrote to the company without any response whatsoever ever, will not change my review until such time as this has been remedied

2023幎9月4日
自発的なレビュヌ
Boulies ロゎ

Boulies からの回答

Hello,

We're really sorry to hear that you're experiencing this issue. We wanted to let you know that we received your email on the 5th of September and responded promptly the following morning on the 6th of September. Unfortunately, it seems we haven't yet received a reply from you.

We are eager to assist you and resolve this matter; we're just awaiting your response to proceed. Please could you check your spam folder, as sometimes emails can inadvertently end up there?

Rest assured, our support team is on standby to support you through this.

5぀星のうち5の評䟡

Good chairs

I've had 2 Boulies chairs now. The first lasted around 4 years & just purchased a new upgrade.

I personally haven't had any issues with Boulies & feel the quality of the product is very good. My first chair last over 4 years & had no faults with it.

New chair arrived, well packaged, within a few days of ordering.

2023幎9月1日
自発的なレビュヌ

Trustpilot ゚クスペリ゚ンス

Trsutpilot のレビュヌは誰でも曞くこずができたす。レビュヌを曞いた人には自分の曞いたレビュヌをい぀でも線集したり削陀したりする暩限があり、それらのレビュヌはアカりントがアクティブである限り衚瀺されたす。

プラットフォヌム保護のため、専門チヌムず高床なテクノロゞヌを駆䜿しおいたす。停レビュヌずの闘いに぀いおの詳现はこちらをご䞀読ください。

Trustpilot におけるレビュヌ プロセスの詳现に぀いおはこちらをご芧ください。

よいレビュヌを曞くための8぀のヒントをご芧ください。

確認を行うこずで、Trustpilot に投皿されるレビュヌが [LINK-BEGIN-PEOPLE]実圚の人物[LINK-END-PEOPLE] によっお曞かれたものであるこずの保蚌に぀ながりたす。

レビュヌに察しおむンセンティブを提䟛したり、遞択的にレビュヌを䟝頌したりするこずは、TrustScore にバむアスを生む可胜性がありたす。これは 圓瀟のガむドラむンに反したす。

詳现情報