Boundless レビュー 

I sent my order back nearly 2 weeks ago as item was too small, I even received the photo from tracked delivery company confirming it arrived back to the store but still no refund in my account.

I am also still awaiting a response to 4 of my emails. I wouldn't recommend ordering from here, terrible customer service!

I placed an order on 10th September.

The order confirmation email stated:

"We're getting your order ready to be shipped. We will notify you when it has been sent."

It also gave an estimated delivery date of Saturday 12th September for a Royal Mail Tracked 24 delivery.

12th September came and went without delivery or any communication.

By the evening of 13th September, having received no update and no tracking information, I had to contact the company myself to find out where my order was.

Shortly after sending that email, I received an automated notification stating:

"Your order is on the way"

and providing Royal Mail tracking number.

However, Royal Mail tracking showed only that a shipping label had been created. The parcel had not yet been physically handed to Royal Mail.

The following day, 14th September, I then received a direct email from the company stating:

"Hi, dispatch today"

This directly contradicted the previous day's notification that the order was already "on the way".

Royal Mail tracking updated and confirmed that the parcel was not physically accepted into the Royal Mail network until 15th September at 14:32.

The company's shipping policy stated that orders placed before 11pm are usually posted the next working day. My order was placed on 10th September, meaning the next working day would have been 11th September. The parcel was not physically handed to Royal Mail until 15th September!

When I queried the conflicting information and delay, I received the following response:

"I'm not sure what you're so angry at, we posted within our stated timeline. During less busy periods it would have been faster yes but we have been very busy recently..."

No apology was offered.

After eventually receiving the order, I emailed a formal complaint with the full timeline, including copies of the emails, the relevant shipping policy and Royal Mail tracking evidence. I requested a formal apology and a goodwill partial refund in recognition of the inaccurate dispatch information and poor customer service.

The complaint was not addressed.

After several days I received a response stating that the company had been locked out of its email account and had only recently regained access. However, rather than addressing the complaint, the only action taken was to send instructions explaining how to return the item for a refund, despite the fact that I had never requested a return and had made it clear that my complaint related to the handling of the order.

I replied explaining that I was keeping the item and asked for a substantive response to the complaint. I provided a clear deadline.

No response was received.

Delays can happen. What disappointed me was having to chase for information after the estimated delivery date had passed, receiving an "order is on the way" email before the parcel had been physically handed to Royal Mail, then being told the following day that it would dispatch "today", being spoken to dismissively when questioning those discrepancies, and then having a detailed formal complaint ignored entirely.

The order eventually arrived, but the customer service and complaint handling absolutely disgraceful.

*The timeline above is based entirely on the company's own emails, published shipping policy and Royal Mail tracking data.

Abysmal customer service. Would never use again. My order turned into an absolute headache. One pair of trainers never arrived, communication was appalling, and I was labelled rude and impatient for simply asking legitimate questions. Getting my refund for the returned item was an absolute farce, involving repeated chasing, irrelevant proof of refund and endless back-and-forth. The way this company handled the situation was utterly unprofessional. Having to fight to get your own money back is unacceptable. Save yourself the hassle and shop elsewhere.

I apologise to Boundless for a previous review. Completely my error mistaken for another online order where I was sent fake products. The order from Boundless was brilliant and I love my trainers. I cannot apologise enough for my previous error.

The delivery and communication to my message to them could be much better.

I placed an order and it was meant to be delivered by the 23rd Sept. I’ve got no update, I’ve emailed and got no reply. Royal mail says they are still waiting to receive the package. I’m starting to believe this site could be a scam but I don’t want to believe that. Use this site at your own risk.

Fast delivery

2nd Purchase .. first class service and product.. on Running trainers

Good service, good product, fast delivery

Fantastic delivery

trying to contact this company to return my item cannot find no phone number and they’re not replying to my messages or emails I’m not impressed

Great product, but let down by Royal Mail delivery. 3 different delivery dates, had to wait in for all of them.

Very quickly answered all my questions and item arrived in 2 days, would shop here again ☺️

Sent the wrong colour..no problem as return was dealt with quickly

Perfect, delivery was quick

First time using Boundless, Easy purchase experience, super fast delivery service, I will not hesitate to use them again, a great online service.

Fits nicely and arrived on time, thanks

Amazing service