Family had a great time, perfect and central location. Clean spacious property and has all the resources needed to facilitate a lovely stay. Would 100 per cent recommend and would stay again!
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We had a great 5 days away. The property we stayed at was clean and cosy, in quiet location and near to the beach. The accomodation had everything needed to make our stay enjoyable. We will definitely... もっと見る
企業が回答しました
A very safe pair of hands for landlords. I have been using Bournecoast for around 4 years and I am super happy with their service. They are fast to respond to both tenant and landlord and always come... もっと見る
企業が回答しました
Professional and helpful agent , the flat was so tidy and fully organized And thank you verymuch Katie and Bournecoast agent for your great support and quick responds for our enquiries . Surly all o... もっと見る
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企業情報
当該企業による記述
Established in 1960 Bournecoast is a family run property agency, who manage, sell and let self catering holiday cottages, homes, flats and residential properties.
連絡先
Southbourne Grove 26, BH6 3RA, Bournemouth, 英国
- bournecoast.co.uk
4.7
優良
26件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Bournemouth Stay
Family had a great time, perfect and central location. Clean spacious property and has all the resources needed to facilitate a lovely stay. Would 100 per cent recommend and would stay again!
2026年4月4日
自発的なレビュー
Bournecoast Property Agents からの回答
Thank you for your wonderful five star review. We are delighted to hear that your family had a great time and that you enjoyed the perfect central location, as well as the clean and spacious property with everything needed for a lovely stay. It is fantastic to know you would recommend us and stay again. We would be very happy to welcome you back for another stay soon. Warm Regards, the Bournecoast Team.
Holiday home
We had a great 5 days away. The property we stayed at was clean and cosy, in quiet location and near to the beach. The accomodation had everything needed to make our stay enjoyable. We will definitely book again and would definitely recommend booking with them.
2026年3月23日
自発的なレビュー
Bournecoast Property Agents からの回答
Thank you for your lovely five star review. We are delighted to hear that you had a great stay and found the property clean, cosy and in a quiet location close to the beach. It is wonderful to know that the accommodation had everything you needed and that you would recommend us. We would be very happy to welcome you back for another stay soon. Warm Regards, the Bournecoast Team.
An excellent service
A very safe pair of hands for landlords. I have been using Bournecoast for around 4 years and I am super happy with their service. They are fast to respond to both tenant and landlord and always come with a solution. Highly recommended.
2026年3月4日
自発的なレビュー
Bournecoast Property Agents からの回答
Hi Louise, thank you so much for your kind 5 star review. We are delighted to hear that you have been happy with our service over the past four years and that our responsiveness and support for both tenants and landlords has been appreciated. Your recommendation means a great deal to us and we look forward to continuing to work with you in the future. Warm Regards, the Bournecoast Team.
Bournecoast have been an ideal letting…
Bournecoast have been an ideal letting agent. They have always supported the Tenant and Landlord in equal priority and efficiency. Their services recommended.
2026年1月26日
自発的なレビュー
Bournecoast Property Agents からの回答
Hi Nick, thank you very much for your kind feedback. We are delighted to hear that you have found Bournecoast to be an ideal letting agent and that our balanced support for both tenants and landlords has been appreciated. Your recommendation means a great deal to us, thank you for being such a valued client over the years we have been working together. Warm Regards, Bournecoast Property Agents.
Good and Well Maintained property
I have stayed for 3 months. The property is well maintained. The staff is very polite and responsive. I have enjoyed the stay. would recommend this property.
2023年1月5日
自発的なレビュー
Bournecoast Property Agents からの回答
Hi Shravan, thank you so much for your positive feedback! We’re thrilled to hear you enjoyed our accommodation, it is a very popular choice for many of our customers. Thanks again for your lovely words and for being a fantastic customer. Kind Regards, Bournecoast Property Agents.
You cannot ask for more dedicated…
You cannot ask for more dedicated customer service than Bournecoast. The support given to a tricky situation was exemplary. If you are looking for a company who will give you a professional, yet personal service I would totally recommend this company.
2021年12月15日
自発的なレビュー
Bournecoast Property Agents からの回答
Hi Alison, thank you so much for taking the time to review our company and our service and for your kind words. It is a lovely reminder for our team how much impact good customer service has and the value to our landlords when they sign up to one of our fully managed agency services. Thank you for recommending us and for your loyalty to Bournecoast. Best wishes, the Bournecoast Team.
Satisfied customer
A professional, friendly and really helpful team who seem invested in visitors having an amazing stay.
2021年10月13日
自発的なレビュー
Bournecoast Property Agents からの回答
Thank you so much for taking the time to review our company, it really is appreciated. We are pleased to know that you found our team were professional, friendly and really helpful. We will pass your comments on to the whole team, it is great for them to hear such positive feedback. Regards, the Bournecoast Team.
Will use again
All good every went as planned Re booking
Also had a good selection of places to rent
No hidden costs
2021年10月12日
Bournecoast Property Agents からの回答
Hi Andy, thank you for your review. It's lovely to receive your feedback and we look forward to welcoming you again if you return to the area. Best Wishes, the Bournecoast Team.
Bourne Coast always provide good…
Bourne Coast always provide good quality accommodation at reasonable rates and staff are always very friendly and helpful if there are any queries. I have holidayed through their services several times from studio to larger accommodation and never been disappointed.
2021年10月12日
Bournecoast Property Agents からの回答
Hi Rosamund, thank you for your review and feedback. Customer Service is a high priority for us so it is always lovely to hear that it is working so well. We are pleased to hear you enjoyed some of the different accommodation we provide and that you have never been disappointed. We will hopefully have the opportunity to host you again in the future. Kind Regards, the Bournecoast Team.
Great service thank you
2021年10月12日
自発的なレビュー
Bournecoast Property Agents からの回答
Hi Luke, thank you for your review and feedback. As a family run company Customer Service is really important to us so it is wonderful to know that you received great service. We look forward to helping you again in the future. Regards, the Bournecoast Team.
100% ok thank you
2021年10月10日
Bournecoast Property Agents からの回答
Dear Mr Smith, thank you for your review and feedback. We are very pleased to hear that you found the accommodation and our service 100% ok. We hope to welcome you again in Bournemouth and will pass on your comments to the owner of the property. Kind Regards, the Bournecoast Team.
Professional agent
Professional and helpful agent , the flat was so tidy and fully organized And
thank you verymuch Katie and Bournecoast agent for your great support and quick responds for our enquiries . Surly all our future lettings will be via your agent.
2021年10月10日
自発的なレビュー
Bournecoast Property Agents からの回答
Hi Hanan, thank you for your review. It's lovely to receive such positive feedback and we look forward to helping you again in the future. Best Wishes, the Bournecoast Team.
Excellent service
Excellent service from Bournecoast as always and at very short notice in difficult times. Friendly, helpful, professional and knowledgeable.
2021年10月7日
Bournecoast Property Agents からの回答
Hi John, thank you so much for your review and kind words. Having been family run since 1960 customer service is really important to us so it is always very nice for the team to know that it is working so well. Hopefully we can help you again in the future. Kind Regards, the Bournecoast Team.
Bournecoast Property Agents からの回答
Hi Rita, thank you for your review. It is lovely to hear that you were very pleased with our service and hopefully we can help you again in the future. Kind Regards, the Bournecoast Team.
Bournecoast Property Agents
For both prospective landlords and tenants I cannot recommend Bournecoast too highly. This family firm has been looking after my holiday let property in Southbourne since May 2020. Their response to any tenant concerns is always immediate and they have guided me through my first letting venture from the very start and continue to look after the property for the benefit of myself and my holiday tenants.
If you're looking for personal, thorough and hassle free attention for your property or holiday, check out Bournecoast.
2021年10月5日
自発的なレビュー
Bournecoast Property Agents からの回答
Hi Kevin, thank you so much for your review and feedback. As a family run company Customer Service is really important to us and it is really motivating for the whole team to know that the work they are doing is being recognised and that you would recommend us so highly. We look forward to working with you in the future.
Bournecoast Property Agents からの回答
Hi Peter, thank you so much for taking the time to review us, it really is appreciated. We are pleased to hear you thought the property was great and you took advantage of the location. It is also lovely to know that you rated the service your received as 5 stars. We look forward to helping you again in the future.
Clean and very nice decor
Clean and very nice decor. Nice walk through the park to the beach.
The flat had most things you would need but it would have been nice to have a hairdryer there.
2021年10月5日
Bournecoast Property Agents からの回答
Hi Christine, thank you for your review and feedback about the hairdryer. It's lovely to receive your positive feedback and we look forward to welcoming you again if you return to the area.
Bournecoast Property Agents からの回答
Hi David, thank you so much for taking the time to review us, it really is appreciated. We are pleased to hear that you found our service was helpful and friendly and we look forward to hopefully welcoming you again in the future.
First class service. Highly recommend this company.
The staff at Bournecoast are excellent. You can always speak to someone when you call. I have been very pleased with the service I have received and would highly recommend if you’re looking for a holiday accommodation agency.
2021年10月5日
自発的なレビュー
Bournecoast Property Agents からの回答
Hi Marcine, thank you for your review and feedback. As a family run company Customer Service is really important to us so it is wonderful to know that it is working so well. We look forward to helping you again in the future. Regards, Bournecoast Holiday Agents.
3 Ormonde Road Branksome Park …
I recently stayed at 3 Ormonde Road Branksome Park. It is a large house so does give good value for money, unfortunately that is the only perk. The house in my opinion was very dirty, the carpets were stained, ingrained dirt on skirting boards radiators and doors and curtains hanging of the rail in the bedroom and living room. I find this completely unacceptable especially given the situation with Covid were cleaning should be a priority. It is not enough to say that sometimes things are missed. I would not recommend this property in its given state.
2021年10月5日
自発的なレビュー
Bournecoast Property Agents からの回答
Hi Janice, thank you for your review and feedback. We are very sorry that you encountered some issues on your arrival at the property. The Landlord appoints a Changeover Agent to ensure the property is ready for each arriving party of guests but it appears that in this case they did miss some areas of the cleaning and did not re-attach the curtains where they should have done this. However we understand that they did re-attend to rectify these, including to supply the toilet rolls which was an error on the Changeover Agents part.
The property is as advertised, however over a season some further wear can often show, we have always had very good feedback about the property and that based on the location and size it is still very competitively priced to reflect the standard.
We are sorry however that this did not meet your expectations and we fully agree that a property should be clean on arrival. Ideally this would always be the case but on rare occasions things do get missed and it is important that what can be is rectified as soon as possible and we believe this was the case.
We do feel that the issues you made us aware of during your stay were addressed promptly when the Changeover Agents returned to the property to rectify the matters raised. We do hope that you did still manage to have an enjoyable stay in the area and took advantage of the size of this property and everything the local area has to offer.
Kind Regards
Bournecoast Holiday Agents
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