Bowen Pies レビュー 

Bowen Pies からの回答

2024年12月12日 に更新

Thank you for the lovely review. We’re thrilled that our Chunky Steak Pies are the best you've tasted. We hope to bake for you again soon!

Lana,
Bowen Pies

Bowen Pies からの回答

2024年12月12日

Thank you for taking the time to leave us your feedback, Jordan, and we’re genuinely sorry to hear about the issues you’ve experienced with your recent orders. We completely understand how frustrating it must be when deliveries don’t meet expectations - especially when it’s something as special as your wife’s favourite cherry pie.

We pack all of our pies in specially designed insulated boxes to keep them fresh, even during delays, but we know that doesn’t take away the disappointment of a late delivery. Unfortunately, the timing of your order coincided with peak periods where couriers are often overwhelmed, but we’re continuously working to improve our processes to prevent this from happening again.

As we mentioned when we spoke, the delay was unfortunately out of our hands, and we agreed that a full refund was the best way to resolve the situation.

Your loyalty means a lot to us, and we’re genuinely sorry this experience fell short of expectations. If you ever decide to give us another try, we’d love the opportunity to ensure everything goes perfectly.

Lana,
Bowen Pies

Bowen Pies からの回答

2024年12月11日

Hi Andrew,

We’re really sorry to hear you feel this way. As your order was placed during the Black Friday period, couriers were handling an unusually high volume of deliveries, which unfortunately caused delays beyond our control.

Customer safety is always our top priority, and as our pies are perishable, we couldn’t risk them being consumed after such a delay. This was as disappointing for us as it was for you, as we never want to let our customers down.

To address the issue, we reached out with an apology and offered a replacement along with a 25% refund or a full refund option. Unfortunately, as a small family business, we couldn’t meet your expectations of a full refund, a free resend of your pie order plus additional cash compensation. Of course, we have given your full refund straight away upon decline of our original offer.

While we completely understand your frustration, we believe we handled the situation with sincerity and tried to resolve it in the best way possible.

We’re sorry we couldn’t meet your expectations on this occasion, and we wish you all the best.

Lana,
Bowen Pies

Bowen Pies からの回答

2024年12月12日

Thanks for the great review, Sharon! We’re so glad your pies arrived on time and hit the spot. Fantastic pies are what we’re all about! Looking forward to your next order.

Lana,
Bowen Pies

Bowen Pies からの回答

2024年12月11日

Thanks, Lottie! We're glad to hear the service has been spot on. Hope the pies make your Christmas extra special - let us know what you think after you've tucked in!

Lana,
Bowen Pies

Bowen Pies からの回答

2024年12月5日

Thanks for the great review, Kevin. Hearing that our pork pies are the best you’ve tasted has made our day!

Lana,
Bowen Pies

Bowen Pies からの回答

2024年12月4日

Thanks Martin, we appreciate the review. Getting fresh pies to you on a day that suits you is what we’re all about - glad we nailed it. Enjoy!

Lana,
Bowen Pies

Bowen Pies からの回答

2024年11月29日

Thanks for the glowing review, Adrian! Coming from a Wiganer and self-proclaimed pie connoisseur, that means a lot to us. We’re thrilled you enjoyed the steak pie and pork pie. Thanks for recommending us, and we hope to see you again soon.

Lana,
Bowen Pies

Bowen Pies からの回答

2024年11月29日

Thanks, Adam! We’re so pleased to hear you’re enjoying the pies and service from one of our food vans. Julie and Carla are great and it’s lovely to know they’re keeping the Food 4 Paws team well fed. We’ll be sure to pass on your kind words to them. Thanks for your support and we look forward to serving you again soon!

Lana,
Bowen Pies

Bowen Pies からの回答

2025年1月14日 に更新

Cheers, David! Quick delivery and well filled pies are what we’re all about. Glad we ticked the boxes for you and thanks for your support!

Lana,
Bowen Pies

Bowen Pies からの回答

2024年11月21日

Thank you, Alan! We’re chuffed to bits to hear you enjoyed your first order. Big thanks for spreading the word to your family and friends. We’ll have the oven ready for your next order!

Lana,
Bowen Pies

Bowen Pies からの回答

2024年11月13日

Thanks for the great review, Harry. Can't go wrong with a classic Meat & Potato Pie, right? Looking forward to baking up your next round of pies!

Lana,
Bowen Pies

Bowen Pies からの回答

2024年11月13日

Thank you for the kind words about our veggie pies! We’re so glad you enjoyed them. Most of our packaging is already recyclable, and we’re actively exploring ways to make it even more eco-friendly. We appreciate the feedback and are always looking to improve where we can!

Lana,
Bowen Pies

Bowen Pies からの回答

2024年11月13日

Thanks for the 5 stars, Colin! Quality food and top service are what we aim for - so glad we hit the mark for you!

Lana,
Bowen Pies

Bowen Pies からの回答

2024年11月6日

Thank you, Garry! We’re delighted to hear that our pies get the stamp of approval from an ex chef. Great to know you found the quality and ordering process spot on.

Lana,
Bowen Pies

Bowen Pies からの回答

2024年10月29日

Thanks for the fantastic review, David! We're thrilled to hear you’re loving the pies, especially the Cheese & Onion. Thanks for noticing the care we put into packing too. Looking forward to baking more for you soon

Lana,
Bowen Pies

Bowen Pies からの回答

2024年10月29日

We're so glad to hear you enjoyed both the taste and the size of our pies! Thanks for sharing your feedback, and we hope to bake for you again soon.

Lana,
Bowen Pies

Bowen Pies からの回答

2024年10月14日

Thanks for the review, Robin! Apologies for the delay in delivery, but we're glad the pies were worth the wait. We appreciate your patience on this occasion.

Lana,
Bowen Pies

Bowen Pies からの回答

2024年10月7日

Thank you for your feedback, Steve. We’re sorry to hear you found the pies smaller than expected. We aim to provide high-quality, handmade pies using the finest ingredients, and we believe our portion sizes are a good balance between size and substance. However, we do appreciate your thoughts and will definitely take them into consideration. Your satisfaction is important to us, and we hope you'll give us another try in the future.

Lana,
Bowen Pies

Bowen Pies からの回答

2024年10月2日

Thank you for the feedback! We're so pleased to hear the pies freeze well without losing any flavour or quality. Thrilled you're enjoying the cheese and onion and we hope the butter pie is just as satisfying. Thanks again!

Lana,
Bowen Pies