Brake Free Tech EU レビュー 

Brake Free Tech EU からの回答

2025年7月29日

Hi Sérgio,

Thanks for your feedback—and above all, for your interest in Brake Free.

We understand your frustration when comparing prices between regions, but there are a few important details worth clarifying to put this into perspective. First off, the prices you see on the U.S. website don’t include sales or state tax. In the U.S., products are typically shown excluding these taxes, which are only added during checkout and varies by state and locality. In contrast, EU pricing is required by law to include all VAT upfront—in your case, that’s 23% in Portugal—which already creates a significant difference before considering anything else.

Additionally, even if international shipping from the U.S. were available (which it isn’t via brakefreetech.com), you’d be looking at extra import duties, additional shipping fees, customs handling, and on top of everything the 23% Portugese VAT. In most cases where people try to bypass this through reshippers or indirect channels, they still end up paying €220+ in the end—sometimes even more than if they’d just ordered directly through the EU store.

There’s also another factor often overlooked in these comparisons. Within the EU, we are required to provide a 2-year legal warranty. Brake Free is a premium product with high build quality and long-lasting performance, but the added legal requirement to support a product for 24 months does increase our cost structure. This warranty protection isn’t included in U.S. pricing, where a standard 1-year limited warranty is typically the norm. It’s one of those backend responsibilities that don’t show up on a product page but certainly impact long-term pricing and customer support models.

All that said—we genuinely value your curiosity and interest. Brake Free has a real potential to improve rider safety in Europe, and we’d love for you to experience it for yourself. If you’re considering purchasing 'a Brake Free unit with an additional set of mounts', your order is eligible for the discountcode ‘SUMMERSALE25EU' during checkout, feel free to make use of this opportunity. It’s a code which is regularly shared through our many EU influencers on Instagram and Youtube. It gives you €25 off your total and might be the nudge you need to try the product in real life—because no YouTube video truly compares to seeing the light respond dynamically behind you while riding.

Thanks again for raising your concerns—hope to welcome you to the Brake Free rider community soon.

Let us know if you have any further questions —we're happy to assist!

Best regards and many safe(r) miles ahead,
João // Brake Free Tech EU

Brake Free Tech EU からの回答

2025年7月17日

Hi Jan,

Thanks for your feedback—and I’m really sorry to hear you lost your Brake Free on your very first ride. That’s definitely not the experience we want for any rider.

If you’re open to it, I’d love to better understand what might’ve happened so we can prevent this in the future. Could you let us know:

// Was the mount still attached to your helmet afterwards?
// Which mount type were you using (Universal or XL)?
// What helmet model do you use?
// Were you wearing a backpack or luggage that might’ve pushed against the unit?
// Did the light give a solid “click” when you mounted it before the ride?

In most cases like this, the root cause tends to be the unit not fully clicked down into the mount—something that can happen, especially if you’re mounting it for the first time or switching helmets.

If you’d be willing to share a bit more context, I’ll personally take care of this and see what we can do for you—possibly even offering a replacement unit at a reduced cost. We would like to get you back to riding with Brake Free as soon as possible.

Feel free to reach out via mailus@brakefreetech.eu so we can continue the conversation directly.

Best regards and safe miles ahead,
João // Brake Free Tech EU

Brake Free Tech EU からの回答

2025年7月22日

Hi Rasa, thank you for your recent positive response. We've taken your review into account in order to improve our logistics processing in the future. Delays are always unfortunate, but often largely out of our control. Despite your initial experience we're happy to hear that once you had received your order, we were happy by your praises for Brake Free Tech. Much appreciated and many safer miles ahead! Best regards, Joao // Brake Free Tech EU

Brake Free Tech EU からの回答

2025年6月6日

Bonjour Bernard,
Merci beaucoup pour votre retour positif !
Simplicité et sécurité — c’est exactement ce que nous cherchons à offrir à chaque motard.

Ravi de vous compter parmi la communauté Brake Free. Si vous avez la moindre question ou suggestion, n’hésitez pas à nous écrire.

Bien à vous,
João // Brake Free Tech

Brake Free Tech EU からの回答

2025年6月6日

Hi Alfredo,
Thanks a lot for your kind words – we’re happy to hear our support and shipping hit the mark!

It’s great to have you in the Brake Free community. Ride safe and feel free to reach out if there’s ever anything we can help with.

Best regards,
João // Brake Free Tech

Brake Free Tech EU からの回答

2025年6月6日

Hi Valentin,
This is exactly what we built Brake Free for — ultra-responsive, no-nonsense visibility when it matters most.

We’re glad to hear it’s performing as expected, even during engine braking and downshifts. Thank you for the strong recommendation — and welcome to the safer side of riding.

Best regards,
João // Brake Free Tech

Brake Free Tech EU からの回答

2025年6月6日

Hi Roberts,
Appreciate the great feedback! Glad to hear you found the unit easy to mount and that the visibility hits the mark — that’s exactly what it’s made for. No fuzz, just instant visibility! ❤️

Thanks for being part of the Brake Free crew!

Best regards,
João // Brake Free Tech

Brake Free Tech EU からの回答

2025年6月6日

Bonjour Emerick,
Merci pour votre avis positif ! Nous sommes ravis que vous soyez satisfait du produit.

Pour vous rassurer : le bouton d’allumage a été conçu pour résister aux conditions extérieures. Le joint interne et l’étanchéité IP65 empêchent l’infiltration d’eau, même sous forte pluie. Vous pouvez rouler l’esprit tranquille.

N’hésitez pas à nous contacter si vous avez la moindre question technique.

Bien à vous,
João // Brake Free Tech

=================

Hi Emerick,
Thanks for your positive review! Glad to hear the product is working well.

Regarding your concern — rest assured, the power button is sealed and weatherproof. The IP65 rating means it’s designed to handle rain and splashes without issue, and the top-facing design helps prevent water accumulation. The USB-C port underneath is even more protected when closed.

Feel free to reach out anytime if you need technical advice.

Best regards,
João // Brake Free Tech

Brake Free Tech EU からの回答

2025年6月6日

Beste Eddy,
Heel erg bedankt voor je enthousiaste feedback! Fijn dat je onze communicatie en levering als prettig hebt ervaren, en super dat je Brake Free als waardevolle toevoeging aan je veiligheid ziet ❤️ —exact zoals het is bedoeld!

Met vriendelijke groet,
João // Brake Free Tech

Brake Free Tech EU からの回答

2025年6月6日

Hi Manpreet,
Great to see you came back for a second unit after a year of use — that says it all. Thanks for appreciating our follow-up and service; we’re glad it continues to meet your expectations.

Ride safe out there.

Best regards,
João // Brake Free Tech