Brambas Barefoot レビュー 23

While we had an issue with our initial order, Teo, the customer service representative that I worked with got it all sorted out. He explained the reason for the mix up and kept in touch every step of the way to make sure I was happy with the entire experience.

Primeramente, tuve un retraso en el pedido de más de diez días cuando en la web especifica que el envío es entre 2-3 días.

Una vez recibido el producto, me doy cuenta que los laterales de ambas zapatillas tienen desperfectos en cuanto a la costura. Derivo esta incidencia a la misma dirección de correo electrónico que días antes me hizo seguimiento sobre el retraso del pedido pero no he obtenido respuesta alguna.

sin duda, la calidad del producto es excelente pero el servicio post-venta detestable.

Edit on Sept 9 '25

After a few days of posting this review I was approached by Eva, from customer care. She reassured me that they are working on the case and after a week I received a new pair of shoes.
Not only that they sent me a new pair but I got to keep my original defect shoes and I think that's a nice gesture from them. They are not totally unusable so I'm planning to use them as well.
Because of how responsive they were and they didn't just leave me waiting, I'll change my 2 stars to 5 stars and I'll order a new pair of shoes of a different colour.
They are really nice to my feet and in the correct production quality, they are a good option for a daily.

I was excited to try Brambas, as their wide shoes seemed perfect for my needs. Unfortunately, my experience has been very frustrating. I received a faulty pair, which Brambas themselves confirmed, yet after four months, I’m still waiting for the promised replacement. Every time I reach out, I’m told they are “waiting for stock,” but there’s no update or resolution.

While I understand stock issues can happen, waiting this long without meaningful communication or alternatives is unacceptable. I hope Brambas improves their customer service and fulfillment process. At this point, I cannot recommend them based on reliability.