Bread & Boxers レビュー 146

Jag är väldigt nöjd med mina köp från Bread & Boxers. Kvaliteten på kläderna är riktigt bra – mjuka, sköna och håller formen tvätt efter tvätt. Kundservicen har varit snabb och hjälpsam de gånger jag haft frågor, och hemsidan är enkel att navigera, vilket gör hela köpupplevelsen smidig. Rekommenderas varmt!

Bra kvalite till ett bra pris. Väldigt sköna och stillrena. Bra passformer.

grymma tshirts bra Service 👍

Älskar mina T-shirts! Något längre leveranstid pga lagerflytt. Men det kompenserades med att det var 20% rabatt på produkterna under den perioden. 😊

I ordered something weeks ago and still waiting for an answer, have chased up on multiple occasions with no reply. Basically they have just taken my money and effectively vanished. The last reply I got was when I asked them to change the order the morning after I ordered at night. They said they couldn’t change the order and I would have to send it back by return. I HAVEN’T RECEIVED THE ORIGINAL ORDER YET WEEKS LATER AND NO REPLY EITHER!!!!! Shocking customer services.

I've bought a 3 piece boxers brief and a 2-pack crewneck t-shirts. The t-shirts were too Big for me, so i've returned that package nearly two months ago.

To this day, I still haven't received any confirmation or the refund.
I've sent several e-mails, messages on Instagram and got no answer

Bästa linnet! Snabb leverans & snabbt svar via mail om det är något man undrar över

I bought some boxers from Bread& boxers. Until now 10
Days later,
no news about the delivery date. I sent a email, No response!
I would like to know where is my order. Hope someone answers me.
Gisele louro

Customer number: 95711 Order number: 9063486
Order date: 2025-04-09 20:16

Update:
Company rep responded promptly after i send them a message over facebook . There server had an issue receiving emails. My refund was issued promptly. May be in future will try to buy t shirts again.

I rarely leave reviews, but my experience with Bread & Boxer has been so frustrating that I feel compelled to warn others.
I reached out to their customer service four times regarding a simple return for a 6 t shirts i bought from them. Not only did I receive no response whatsoever, but there wasn’t even an automated acknowledgement or indication that my messages were received. I’m still waiting for a single reply.
For a company that claims to value quality and customer satisfaction, their service is shockingly nonexistent. It’s clear they have no system in place to support their customers post-purchase. Once they have your money, you’re on your own.
If you’re considering buying from them, think twice—especially if you expect basic things like communication, accountability, or the ability to return/exchange items. I regret ever ordering from them and will never do so again.
I strongly urge others to avoid this company. There are plenty of other brands that offer similar products with far better customer support. Bread & Boxer has completely failed to meet even the lowest standards of customer care.

I ordered some items a while ago and wanted to return some of the items (A sweater) due to not fitting me well.
In the package was no return slip, so I emailed customer support and ask how to proceed and if they can send me a QR code for the return package.
My first email has been send on the 10th of february and I followed up twice after that one. Still no answer. Extremely unprofessional. I wouldn't order again.

I'm based in Stockholm

I placed an online order at the beginning of December, which arrived in good condition, but most of the items were too big for me.

I started the process of returning said items in mid-December within the estimated time (30 days after purchase), but in mid-January I still haven't received any notification, so I decided to send them an email.
Now, in mid-February, I am writing this review, as I still haven't received a response, nor have they returned my money.

Unfortunately, I tried to dispute the refund through PayPal, but because I trusted the company and waited for a response, PayPal tells me that the time in which they could have acted has passed.

Very disappointing customer support. I placed an order one month ago during Black Friday season and till now not receive my package yet. I've sent email to customer support many times past two weeks and left messages on social media, but just NOBODY reply me. How can this happen for a famous brand?
Order number 9054993

==========

* Finally got your support response by email after leaving a review here. Somehow he still claimed did not receive any email from me (sent 3 times at least) and my package probably had been lost during transit (but no tracking number provided). Please make sure my order is shipped asap this time.

==========

* update Jan-12:

You promised me on Jan-07 to ship my order with priority, but till now I still don’t receive any tracking number. All I ordered during Black Friday with 33% off, I just see now all with 50% off winter sale… l get nothing and paid more lol……

Below you find how your customer support works, he sent me initiatively after I put first review here, then just no more reply, no matter inbox issue or ignore it on purpose, I don’t care anymore. I don’t want to comment here again and again and wait for nothing.

If by end of Jan-13 I still get no tracking number to confirm my package has indeed been shipped,

PLEASE CANCEL MY ORDER AND PAY ME FULL REFUND!!

==========

On Friday, January 10, 2025, Julian Huang jhxxxxxxxx_gmail.com> wrote:
Hi Albert,

Good morning. When you expect my package will be shipped and provide UPS tracking number? Thank you.

Regards
Julian

On Wednesday, January 8, 2025, Julian Huang jhxxxxxxxx_gmail.com> wrote:
Hi Albert,

Thank you for the reply finally! Please make sure my order is shipped.

Regards,
Julian

On Tuesday, January 7, 2025, Bread & Boxers support_breadandboxers.com> wrote:
Dear customer,

Our sincere apologies for the trouble you have had with your order and reaching us. We have not received any email from you to our customer support, and unfortunately missed the messages on social media due to the holidays. We are so sorry for how bad this has been handled.

We are now preparing a new package for you as the first one seems to have been lost during transit. I'll get back to you once we have the tracking information.

Please let me know if there is anything else we can do to assist.

Best regards,

Albert
Bread & Boxers
Support_breadandboxers.com
breadandboxers.com

==========

* Jan-16 final update:

Jan-13 package shipped with tracking number provided;
Jan-16 received it.

It would not be a big problem if your customer support had done their job fine, but apparently they chose to ignore and lie not receive customer’s emails; you choose to lose trust and get angry customers.

I’m not fully satisfying your issue handling; long delay to my order, no response for 3 weeks and still not ship it before my 2nd time complaint ( I’ve known new sale 50% off announced on Jan-12 but I paid only 33% off for all my items 6 weeks ago). No any compensation, except received package in 3 days and no tax paid, just acceptable.

Ordered weeks ago, did not receive my product and no response to emails or instagram reactions.
Order number 9054100.

* response: if you were as fast to respond to my emails as to this review, we likely wouldn’t have any problem in the first place. Instead of answering this review, please make sure my order is shipped.

* response: I have sent over 4 responses to that email, but no reaction from your end. I have the screenshots to confirm. I even CC’d in the Swedish authority on online fraud, who responded to the email (indicating it has always been sent). So either you have a very serious problem with your email inbox, which is unacceptable, or you are providing very poor customer service. In either case: make sure my order gets shipped, since I still haven’t received a shipping confirmation.
Update: in the email you sent me yesterday, you even wrote "I did give you 2 options for possible actions, and judging by your answer you've chosen the first option. A new package will be prepared for you with your items."
=> "judging by my answer" means you DID receive my email and are just lying on this review. Very disappointing.

* answer: it’s the second time you are claiming that “a package is being sent”, the first time being 3 weeks ago, and I still haven’t received a tracking number or shipment confirmation. So excuse me if I’m sceptical about someone who apparently has loads of time to do damage controle with regards to reviews, but no time to answer several emails or make sure clients actually receive what they paid for. Make sure my package is being sent instead of replying back and forth.

* Final comment: in the meantime the company has refunded me and has sent my order. Thank you.

När jag väntat på min beställning i åtta dagar utan ett ljud från Bread and Boxers skriver jag till företaget. Det visar sig då att min beställning inte gått iväg men de lovar att skicka direkt. Efter ytterligare fem dagar är mitt paket fortfarande inte skickat! Supporten skyller på Black week och kan inte svara på när min order förväntas va framme. Fakturan kom dock snabbare än kvickt till min inkorg. Jag kommer inte handla på Bread and Boxers igen.

Underbara produkter som passar perfekt, känns sköna mot kroppen och är väldigt snygga. Jättebra service och snabba leveranser. Rekommenderas varmt.

Fina varor men en webplattform som är helt ur funkton när det gäller själva köpet. Vilket är anledningen man är där - så här bör inte en websida fungera 2024.
Fina bilder och sköna ord råcker inte om det ska ge en kunden ett bra möte

Har länge letat efter linne som sitter åt kroppen. Är hyfsat musklad på en 190 cm lång slank kropp. Gillar inte flaxiga kläder.
Testade att beställa en box med två linnen. Super passform, beställde direkt en box till i annan färg. Nästa gång det ska köpas t-shirt ska det beställas från B&B.

Väldigt nöjd med kvaliteten på produkterna, både T-shirts och kalsonger.

Unfortunately, I have waited for my order for 3 weeks, without any sign of shipment. I tried to reach out to customer support a week ago - without any response at all. Quite frustrating, as I wish to recieve my order before vacation.

Ännu ett paket har landat laddat med underkläder i superskön kvalitet 😊
Rekommenderar verkligen!