Breathelio レビュー 1,210

TrustScore 5段階評価の3.5

3.6

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

AVOID!! the purchase is not Risk Free. It's misleading to consumers that if the product doesn't help you quit as claimed that you're not risking your money. €60 for a stick with a hole. It's only r... もっと見る

企業が回答しました

5つ星のうち4の評価

Ordered it on 26th March. And its 15th April today and still no parcel from them. No customer care number available to contact. UPDATE: Got my parcel one month later. But it actually works as... もっと見る

企業が回答しました

5つ星のうち5の評価

Ik heb de Lio nu een paar dagen binnen en ik moet zeggen dat het mij verbazingwekkend toch enorm helpt. Ik was een stevige roker al jaren lang, en ik heb al heel veel stoppogingen gedaan. Met de Lio m... もっと見る

企業が回答しました

5つ星のうち5の評価

I am very happy with the Breathelio product. I decided to quit smoking, but I needed something to keep my hands busy during evenings or stressful moments. The product completely meets my expectation... もっと見る

企業が回答しました

企業情報

当該企業による記述

At Lio®, we’re transforming cravings with our flavored air diffusers, providing relief anytime, anywhere—without nicotine, vapor, or smoke. Join us in our mission to help 100 million people quit unhealthy habits by 2030 and experience the refreshing difference with Lio®!


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3.6

まあまあ

TrustScore 5段階評価の3.5

1210件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 87%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

I’ve been using Lio for a while now and…

I’ve been using Lio for a while now and I’m really impressed with the overall experience. The device is easy to use, convenient, and fits perfectly into my daily routine.
What I appreciate the most is the quality and consistency — it works exactly as expected every time. The flavors are enjoyable and not overwhelming, which makes the experience even better.
Customer support has also been helpful and responsive whenever I needed assistance, which is always a big plus.
Overall, I’m very satisfied and would definitely recommend Lio to anyone looking for a reliable and enjoyable alternative.

2026年3月17日
自発的なレビュー
Breathelio ロゴ

Breathelio からの回答

Thank you so much for your kind words, we truly appreciate you taking the time to share your experience! It means a lot to hear that Lio fits so well into your daily routine and that you’re enjoying both the quality and the flavors.

5つ星のうち2の評価

Da migliorare

Ho acquistato i seguenti Kit:

-1-
x1 Kit iniziale Lio
Olive Wood / Minty
(Bestseller)

-2-
x1 kit iniziale Lio
Lio Pro Walnut / Fruity

Il numero -1- è uno spreco di soldi, fischia e non dà assolutamente la sensazione di sigaretta classica/elettronica/ecc in gola.
Voto: 1/5

Il numero -2- invece dà una sensazione molto più simile alla sigaretta, potrebbe essere effettivamente utile.
Voto: 4/5

Gli aromi secondo me sono troppo forti e quindi nauseanti.

2026年3月11日
自発的なレビュー
Breathelio ロゴ

Breathelio からの回答

Thank you for your detailed feedback.

We’re sorry to hear that the first kit didn’t meet your expectations. What you’re describing can sometimes happen if the core hasn’t been properly frayed. Could you please double-check that the core was fully frayed before inserting it?

We’re glad to hear the Lio Pro worked better for you and delivered a sensation closer to what you were looking for. Regarding the flavors, we understand that preference can vary, and your feedback is very valuable as we continue improving

5つ星のうち3の評価

Llegó muy tarde

Corrijo reseña:
El paquete llegó. Dos semanas más tarde.
Mas o menos lo que anuncian. Si lo compráis, no esperéis que llegue rápido.

Con respecto al producto:
Bueno. Lo que uno se espera de un trozo de madera con un aroma dentro.

Antigua reseña:

Te prometen que llega en 3 días y te mandan a una web de seguimiento inventada.
Lleva una semana mostrando el mismo mensaje:
Entrega estimada entre el 4 y el 7 de marzo.

Pues hoy estamos a 7 y nada ha cambiado en

2026年3月7日
自発的なレビュー
Breathelio ロゴ

Breathelio からの回答

We’re really sorry to hear about your experience, we completely understand how frustrating this must be. Please rest assured that our tracking links are legitimate, but delays can sometimes occur due to external shipping disruptions.

Kindly email us at support@breathelio.com with your order details so we can check the exact status of your shipment and provide you with a clear update right away.

5つ星のうち5の評価

I love this item

I love this item. I had the original but the new one has made lio the best product in the market hands down. Maintaining the wood outer is aesthetically better than metal but the metal inside maintains core strength. The new dot which holds the core in place is great as its multi purpose now. I can shallow breath or deep breath with strong resistance if I need a grounding moment. I can actually feel the peppermint in my lungs which reminds me of a steam room..
Only possible due to the increased force.

2026年3月6日
自発的なレビュー
Breathelio ロゴ

Breathelio からの回答

Thank you so much for this amazing feedback, it really means a lot! We’re glad you’re enjoying the upgrades and that the balance between the wood exterior and metal interior is delivering both the feel and performance we aimed for.

5つ星のうち1の評価

Non sento alcun colpo in gola e tiro su…

Non sento alcun colpo in gola e tiro su aria che gonfia lo.stomaco. o il mio non funziona o non è valido. Mi spiace.

2026年3月4日
自発的なレビュー
Breathelio ロゴ

Breathelio からの回答

We’re really sorry to hear this, that’s definitely not the experience we want you to have. What you’re describing can sometimes happen if the core isn’t properly frayed.

Please email us at support@breathelio.com with your order details and we’ll guide you step by step to improve the experience or find a suitable solution for you.

5つ星のうち1の評価

Non comprate prodotti da questa…

Non comprate prodotti da questa azienda, poca serietà e tanto scam

2026年3月3日
自発的なレビュー
Breathelio ロゴ

Breathelio からの回答

We’re very sorry to read this. We take every concern seriously.

Please email us at support@breathelio.com with your order details so we can review your case right away.

5つ星のうち1の評価

I've had to put a chargeback in because…

I've had to put a chargeback in because despite the product being extremely faulty they will not give me my money back. There is a huge hole in the product and they say oh yeah you need to 'thoroughly fray' the stick to keep it in. WHAT???? Excuse me? I've frayed the stick, it feels awful like pulling apart a bit of cotton wool - that horrible feeling and the sticks still fall out all over the house which is dangerous for my baby. I'm putting in a chargeback today for refusal to refund - DO NOT BUY!!!!

2026年3月1日
自発的なレビュー
Breathelio ロゴ

Breathelio からの回答

Thank you for your message.

We’re truly sorry to hear about your experience and understand your frustration.

We would like to clarify that the product itself is not faulty. The original Lio is designed to work with a core that needs to be frayed before inserting it. This step is essential to ensure the correct fit and proper use. When prepared as instructed, the core should remain securely in place.
That said, your safety concerns, especially with a baby in the house, are very important to us. We absolutely do not want you to feel uncomfortable or dissatisfied.

For that reason, we would like to offer you a complimentary upgrade to our newest version, the Lio Plus. With the Lio Plus diffuser, there is no need to fray the core before use, and the redesigned system ensures that the core cannot fall out. We believe this improved version will address the issues you’ve described and provide a much better experience.

Please let us know if you would be open to receiving the Lio Plus, and we will arrange shipment right away.

Kind regards,

Team Lio

5つ星のうち1の評価

Bestelling wordt niet geleverd

Bestelling wordt niet geleverd, ik krijg geen contact

2026年2月27日
自発的なレビュー
Breathelio ロゴ

Breathelio からの回答

Hi Katrien,

Het spijt ons ontzettend dat uw bestelling niet geleverd is. Wij zullen de zending vandaag met spoed alsnog verzenden. Een van de smaken was helaas tijdelijk niet op voorraad. Wij zullen ter compensatie extra zakjes toevoegen aan uw bestelling.

Excuses voor het ongemak.

5つ星のうち1の評価

They promised next-day delivery

They promised next-day delivery, but days later, the package hasn't even left the warehouse. Using 'fast shipping' as a marketing tactic to target people during cravings is predatory and dishonest. Avoid this company.

2026年2月27日
自発的なレビュー
Breathelio ロゴ

Breathelio からの回答

We’re truly sorry for the delay and understand your frustration. Please note that recent developments and disruptions in the Middle East have affected shipping operations in some regions, which may have caused unexpected delays.

Kindly email us at support@breathelio.com with your order number so we can look into this immediately and provide you with a clear update.

5つ星のうち5の評価

Professional problem-solving and excellent communication!

I recently had a delivery issue with my order, but I am beyond impressed with how the team handled it. Even though there were some complications at first, the way they stepped up to resolve the situation is exactly what professional customer service should look like.
​The "secret sauce" here is definitely their communication – they were responsive, helpful, and truly customer-oriented. It’s a great reminder that there’s always a solution if you communicate openly.
​A quick tip for fellow shoppers: make sure to double-check and provide your full, detailed address and correct contact information when ordering to ensure a smooth delivery from the start!
​I’m now a happy regular customer and will definitely be recommending them to others. Thank you for going the extra mile!

2026年2月27日
自発的なレビュー
Breathelio ロゴ

Breathelio からの回答

Thank you so much for your kind words!

We’re really glad we could turn the situation around for you and that you felt supported throughout the process. Communication is something we care deeply about, so it’s great to hear that it made a difference.

Also appreciate you sharing that tip, it’s super helpful for others as well. Thanks again for your trust and support, and we’re happy to have you as part of the Lio community!

5つ星のうち1の評価

Risulta in viaggio da 10 giorni

Risulta in viaggio da 10 giorni. La ditta non risponde. TRUFFA

2026年2月24日
自発的なレビュー
Breathelio ロゴ

Breathelio からの回答

We’re really sorry about the delay. Please contact us at support@breathelio.com with your order details, and we’ll sort this out for you immediately.

5つ星のうち1の評価

Non comprate

Non comprate. È una truffa!

2026年2月20日
自発的なレビュー
Breathelio ロゴ

Breathelio からの回答

We’re really sorry you feel this way. Please email us at support@breathelio.com with your order details and the issue you are facing, so we can look for a solution together.

5つ星のうち1の評価

Come un'altra ditta fantasma

Come un'altra ditta fantasma, è una truffa

2026年2月17日
自発的なレビュー
Breathelio ロゴ

Breathelio からの回答

We’re really sorry you feel this way. Please email us at support@breathelio.com with your order details and the issue you are facing, so we can look for a solution together.

5つ星のうち1の評価

Na de uitzending van radar en mijn…

Na de uitzending van radar en mijn eigen twijfels ben ik er niet aan begonnen en krijg mijn geld ook niet terug .
Schijnt erg slecht voor de luchtwegen en longen te zijn .
Dit is bij radar op tv geweest dus zoek het zelf even op en beslis maar .

2026年2月12日
自発的なレビュー
5つ星のうち5の評価

Snelle levering

Snelle levering, goed product. Het vervangt het verlangen naar de sigaret. In 1 keer gestopt. Nu 2 weken rookvrij na 47 jaren gerookt te hebben.

2026年2月10日
自発的なレビュー
5つ星のうち1の評価

Wat een slechte en langzame service

Wat een slechte en langzame service, traag, te laat, retour wordt bijna onmogelijk gemaakt! Niks 1 dag levering,Een week na bestelling en na 2 mails!! Te laat voor mij want heb ergens anders een andere besteld. Kan iedereen shmuk aanraden zij houden wel woord! Ik heb lio gemaild zodat de bestelling geannuleerd kon worden want deze was toch niet verwerkt en spontaan werd hij in een keer verzonden! En dan de retour een grote ramp!!! ik hoop dat ik mijn geld gewoon terug krijg maar met hun trage reacties kunnen ze dat zo rekken dat ik het niet binnen 14 dagen retour kan sturen. Heb er een hard hoofd in.

2026年2月6日
自発的なレビュー
Breathelio ロゴ

Breathelio からの回答

Het spijt ons echt om te horen dat je deze ervaring hebt gehad. We begrijpen je frustratie over de vertraging, de communicatie en het retourproces, en dat nemen we serieus.

Stuur ons alsjeblieft een e-mail naar support@breathelio.com met je bestelgegevens, dan zorgen we voor een correcte oplossing, inclusief je retour en terugbetaling.

5つ星のうち1の評価

Overpriced and unreliable delivery

Order paid on January 12. Part of the order was missing from the package. Support said they would ship the missing item, but I never received it and no tracking or shipping confirmation was provided. The promised delivery time has passed and I’m still waiting.

Considering how expensive these products are for what they actually are, customer service should be far better than this. Very disappointing experience so far.

2026年1月12日
自発的なレビュー
Breathelio ロゴ

Breathelio からの回答

We’re really sorry for the frustration and for the delay .
Please email us at support@breathelio.com with your order details so we can check this immediately, provide a clear update, and make sure the missing item is resolved as quickly as possible.

5つ星のうち1の評価

DON’T BUY THIS ITEM - SCAMMERS

I placed my order with Breathlio on 13 November 2025 and, months later, I still haven’t received it.

There were no proactive updates, no transparency, and every follow-up from my side only resulted in more delays. The final response I received was that they cannot even provide an estimated delivery date because they “don’t have one.”

Waiting months after payment with zero accountability or timeline is unacceptable. Based on my experience, I strongly advise others to think twice before ordering — you may end up waiting indefinitely with no clear resolution.

2026年1月22日
自発的なレビュー
5つ星のうち1の評価

Leider antwortet mir der Kundendienst…

Leider antwortet mir der Kundendienst nicht. Ich habe vor 12 Tagen eine Bestellung aufgegeben, und laut der Sendungsverfolgung wird mir angezeigt, dass die Ware bereits geliefert wurde, aber ich habe nichts erhalten. Auch gab es keine Benachrichtigung über die Ankunft der Ware. Ich möchte wahrscheinlich eine Rückerstattung beantragen oder zumindest, dass mir geholfen wird, mein Problem zu lösen.

2026年1月20日
自発的なレビュー
Breathelio ロゴ

Breathelio からの回答

Thank you for letting us know, and we’re very sorry for this experience. This is not how it should go.

We will investigate this immediately and will resolve the issue, either by locating the shipment or arranging a suitable solution such as a replacement or refund.

Our support team will contact you directly to take care of this.

Thank you for your patience.

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