The first box of beer had some heavily dented cans, although the beer was good. The second box hasn't arrived yet. Both of these things are the result of Evri. I would happily pay another £2 or so t... もっと見る
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Browser do a great job in sorting monthly subscription beer boxes from really good breweries. The resident breweries and rotating monthly guests offer a great choice of different styles. Customer serv... もっと見る
企業が回答しました
As a YouTube Beer Channel I get sent a lot of free beers to sample from breweries all across the world as part of my "Job". Brewser has been a subscription I actually pay for every month, for at least... もっと見る
企業が回答しました
I have only recently joined this subscription but I’m already massively impressed. The value of a box of Arbor considering they are pint cans was great. I also received amazing customer service from A... もっと見る
企業が回答しました
企業情報
当該企業による記述
Brewser is the world's first direct-from-brewery beer subscription service. We work with the UK's leading independent breweries to connect more people with great beer and to support the breweries who give a damn about the liquid inside the can. Every brewery in our lineup has been taste-tested by a team with more than two decades of experience in independent brewing, and every box is picked, packed and shipped direct from the people that brewed it, from their cold store to your front door. Our members can choose their brewery each month or leave it to us. Boxes start from £29 including free mainland UK delivery. Learn more at brewser.beer.
連絡先
Brewser HQ, LL28, Colwyn Bay, 英国
- hello@brewser.beer
- brewser.beer
4.6
優良
765件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 88％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Ash and the team are always happy to help
Ash and the team are always happy to help with any kind of queries you can throw at them (and I've thrown a few!). There is always a quick, friendly response, which makes for a very personable experience. Oh and the beers are good too!
2025年1月22日
自発的なレビュー
Brewser からの回答
Hey Rob, We’re delighted to hear that you had a great experience with Brewser and that we are always able to respond and resolve as quickly as possible. Your feedback means a lot to us, and we truly appreciate your trust and confidence in us. Being able to offer a personal service is something we are very proud of. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!
Great choice of breweries and customer service
Great choice of breweries. Quick to respond to queries and help with problems
2025年1月22日
自発的なレビュー
Brewser からの回答
Hey Rebecca, We’re delighted to hear that you had a great experience with Brewser and that we could respond and resolve the issue quickly. Your feedback means a lot to us, and we truly appreciate your trust and confidence in us. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!
Great customer service
Great customer service, always very responsive with emails and arranged for more beers to be sent. Great selection of breweries also, best subscription out there.
2025年1月21日
自発的なレビュー
Brewser からの回答
Hey Martin, We’re delighted to hear that you had a great experience with Brewser and that we could help resolve the issue and the additional beers sent to you. Your feedback means a lot to us, and we truly appreciate your trust and confidence in us. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!
Fantastic!
Extremely pleasant customer service which quickly and concisely fixed the issues I had.
2025年1月22日
自発的なレビュー
Brewser からの回答
Hey Phillip, We’re delighted to hear that you had a great experience with Brewser and that we could help resolve the issue you had. Your feedback means a lot to us, and we truly appreciate your trust and confidence in us. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!
The only beer subscription service you need
Having tried a few different beer subscription services now, this is the one I've gladly stuck with. Deliveries often come with small messages of appreciation from the Brewery which gives you a sense of connection, something I value. Deliveries have come without a hitch and the new app makes it easy to manage your account. Keep doing what you doing Brewser!
2025年1月22日
自発的なレビュー
Brewser からの回答
Hey Tom, We’re delighted to hear that you had a great experience with Brewser and that we are providing you with a great service. Your feedback means a lot to us, and we truly appreciate your custom. Thanks once again for choosing Brewser!
Brewser is the best craft beer subscription going…
Brewser is the best craft beer subscription I've encountered. The ability to explore breweries across the UK and Ireland, is truly unique. The selection is incredible, with options ranging from the rugged coastlines of Cornwall to the vibrant cities of Edinburgh, Portrush, and Dublin.
I've discovered a high number of craft breweries I wouldn't have tried otherwise, enjoying a wide range of styles from hoppy IPAs to rich stouts and refreshing sours and more! While I generally avoid lagers, I was pleasantly surprised by the Utopian Brewery box featuring their UK lagers.
The monthly discovery boxes and collaborative Project X packs offer excellent value and are a fantastic way to explore new breweries. I also appreciate the occasional special packs, like the recent Vault City Burns Night box.
Customer support has always been prompt and helpful whenever I've had a question. While there was one instance of slightly damaged cans with DHL, my overall delivery experiences have been positive.
I highly recommend Brewser to any craft beer enthusiast who enjoys discovering new breweries and exploring the diverse world of craft beer.
2025年1月22日
自発的なレビュー
Brewser からの回答
Hey Tom, We’re delighted to hear that you have had a great experience with Brewser and that we could help resolve the issue. Your feedback means a lot to us, and we truly appreciate your trust and recommendation. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!
Top customer service 🤜🏼🤛🏼
Been using Brewser for a while now and doesn’t disappoint - I’ve recently been sent the wrong beer selection (without fully realising) and the Brewser team contacted me proactively to advise they’d been an error and were sending me more beer! Great and very friendly customer service!
2025年1月22日
自発的なレビュー
Brewser からの回答
Hey Jon, We’re delighted to hear that you have had a great experience with Brewser and that we could help get more beer sent your way. Your feedback means a lot to us, and we truly appreciate your custom. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!
Best beer subscription by a long way
I have tried many beers subscriptions over the years and by far Brewser has been the best.
The choice each month of some great breweries at a reasonable price point makes it easy to continue using them.
On the couple of times there have been issues with what I have received these have been quickly resolved without issue, certainly in a much fairer way than some of other subscription companies.
2025年1月16日
自発的なレビュー
Brewser からの回答
Hey Nick, We’re delighted to hear that you have had a great experience with Brewser and that we offer you great experience. Your feedback means a lot to us, and we truly appreciate your custom. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!
Great company!!!
Great company and thoroughly satisfied with all boxes I’ve received so far, plenty more still to come!
Had one small issue which was promptly addressed and resolved swiftly because of their great customer service!
Highly recommended!
2025年1月17日
自発的なレビュー
Brewser からの回答
Hey, We’re delighted to hear that you had a great experience with Brewser and that we could help resolve the issue. Your feedback means a lot to us, and we truly appreciate your trust and recommendation. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!
Good choice, great customer service
Fair play to these folks. I had a couple of small issues recently - at least one of which was totally out of their control - and they were both sorted out quickly and beyond expectations. Very friendly responses, too.
I doubt there's anyone offering a wider selection of beers on subscription, and as they come directly from each brewery, any complaints displayed here about packing or delivery aren't really Brewser's fault. Instead, judge them by the efficient, customer-first way they correct those issues if they arise - which in my experience is very infrequently. This is a really nice beer curation service from a small business that I'm happy to recommend.
2025年1月17日
自発的なレビュー
Brewser からの回答
Hey Chris, We’re delighted to hear that you had a great experience with Brewser and that we could help resolve the issue. Your feedback means a lot to us, and we truly appreciate your trust and recommendation. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!
Disappointed
Firstly, they have only two shipping dates per month. This is apparently mentioned on their website, but I didn’t see it. I ordered the Arbor selection on 4 December and it was scheduled for despatch on 18th. Not the end of the world of itself, but people should be aware of it.
More importantly, the beer never arrived. I received an apology and a full refund. Apparently, Evri ‘misplaced’ a pallet from the shipment.
2024年12月27日
自発的なレビュー
Brewser からの回答
Hey Craig,
We’re truly sorry for the inconvenience caused and regret that your beer box did not arrive as expected. Unfortunately, your order was part of a shipment lost by the courier, and we completely understand how frustrating this must have been, especially during the holiday season.
As a small team dedicated to providing the best possible experience, it’s deeply disappointing for us that we couldn’t get a replacement box to you in time for Christmas. Please rest assured that we did everything within our power to locate the package, but sadly, the courier was unable to provide us with the updates we needed. Once the loss was confirmed, we promptly issued a full refund.
Your satisfaction is incredibly important to us, and we’re working closely with our shipping partners to improve how situations like this are managed in the future should they arise.
Once again, we sincerely apologise for the trouble this has caused. We’d love the opportunity to make it up to you—if you’d like to give us another chance, simply reach out via the help widget, and we’ll gladly offer you a discount as a token of our apology.
Thank you for your understanding, and we hope to have the chance to serve you better next time.
First box using the Arbor 12 beers of…
First box using the Arbor 12 beers of Christmas. I generally don't do subscriptions but took a chance.
The beers never turned up.
Have now had a refund, via a generic refund email. However, I would rather have had the beers.
Cancelled subscription already, I've never trusted the subscription model. I will never try it again.
Probably better to support your local bottle shop and ask them to surprise you each month with a box of beers.
2024年12月30日
自発的なレビュー
Brewser からの回答
Hey Daniel,
We’re truly sorry for the inconvenience caused and regret that your beer box did not arrive as expected. Unfortunately, your order was part of a shipment lost by the courier, and we completely understand how frustrating this must have been, especially during the holiday season.
As a small team dedicated to providing the best possible experience, it’s deeply disappointing for us that we couldn’t get a replacement box to you in time for Christmas. Please rest assured that we did everything within our power to locate the package, but sadly, the courier was unable to provide us with the updates we needed. Once the loss was confirmed, we promptly issued a full refund.
Your satisfaction is incredibly important to us, and we’re working closely with our shipping partners to improve how situations like this are managed in the future should they arise.
Once again, we sincerely apologise for the trouble this has caused. We’d love the opportunity to make it up to you—if you’d like to give us another chance, simply reach out via the help widget, and we’ll gladly offer you a discount as a token of our apology.
Thank you for your understanding, and we hope to have the chance to serve you better next time.
Missing Box
Have been using them now for a while, couple of hiccups along the way, but generally very impressed. However, the latest box has gone missing. Was pretty obvious it was missing but customer service said that it 'would land shortly'. Still waiting and pretty disappointed with the service this time especially when you call yourself the UK's Top Rate Beer Club. Looks like its all good when on the happy path not so good when things go wrong. Not really too bothered who is at fault, brewery or delivery company. Brewser are my contact so expect a little better from them.
2024年12月20日
自発的なレビュー
Brewser からの回答
Hey Daniel,
We’re truly sorry for the inconvenience caused and regret that your beer box did not arrive as expected. Unfortunately, your order was part of a shipment lost by the courier, and we completely understand how frustrating this must have been, especially during the holiday season.
As a small team dedicated to providing the best possible experience, it’s deeply disappointing for us that we couldn’t get a replacement box to you in time for Christmas. Please rest assured that we did everything within our power to locate the package, but sadly, the courier was unable to provide us with the updates we needed. Once the loss was confirmed, we promptly issued a full refund.
Your satisfaction is incredibly important to us, and we’re working closely with our shipping partners to improve how situations like this are managed in the future should they arise.
Once again, we sincerely apologise for the trouble this has caused. We’d love the opportunity to make it up to you, and we’ll gladly offer you a discount as a token of our apology. Just send us a message on the help widget.
Thank you for your understanding, and we hope to have the chance to serve you better next time.
Avoid them
“12 Pints of Christmas” paid for beginning of December, Christmas came but beers didn’t. Website “widget” doesn’t work and emails aren’t responded to. Avoid this company.
2024年12月25日
自発的なレビュー
Brewser からの回答
Hey Tom,
We’re truly sorry for the inconvenience caused and regret that your beer box did not arrive as expected. Unfortunately, your order was part of a shipment lost by the courier, and we completely understand how frustrating this must have been, especially during the holiday season.
As a small team dedicated to providing the best possible experience, it’s deeply disappointing for us that we couldn’t get a replacement box to you in time for Christmas. Please rest assured that we did everything within our power to locate the package, but sadly, the courier was unable to provide us with the updates we needed. Once the loss was confirmed, we promptly issued a full refund.
Your satisfaction is incredibly important to us, and we’re working closely with our shipping partners to improve how situations like this are managed in the future should they arise.
Once again, we sincerely apologise for the trouble this has caused. We’d love the opportunity to make it up to you—if you’d like to give us another chance, simply reach out via the help widget, and we’ll gladly offer you a discount as a token of our apology.
Thank you for your understanding, and we hope to have the chance to serve you better next time.
Too stressful - Xmas ruined
Updated 24/01/2025:
To respond to your reply and to add to my review below, I agree that EVRI are at fault not yourselves, but loosing alcohol when I live on a walking route so close to two schools worries me beyond belief.
Also as I has been 7 months since I received my share certificate and still no sign of the promised "Investor-only priority access to new and limited edition boxes", I have so little trust in you that I'm happy to defend the 1 star review.
From the GPS and photograph, EVRI have delivered my order somewhere else.
I reported to Brewser that I had not received it on the 20th December.
It is now Xmas eve and I still have no delivery, so no present for my Father this year and still no reply from Brewser who are apparently 'winding down for Christmas'......
Also beware as their website states they only use DHL next day deliveries. The truth is they use EVRI's 2 day delivery service.
2024年12月20日
自発的なレビュー
Brewser からの回答
Hey Neil, It was good to talk with you on the phone.
We sincerely apologise for the inconvenience caused and that your beer did not arrive with you. Your box was delivered to an incorrect address by the courier.
We understand how frustrating this must have been for you, especially as this was a Christmas Gift for your Father. Please know that in these rare occasions we will arrange for a replacement box shipped out next day. As this was December 23rd and the brewery was closed down for the Christmas period getting a replacement out for you was not an option.
As a small team dedicated to providing the best possible experience, it’s deeply disappointing for us that we couldn’t get a replacement box to you in time for Christmas. Due to being unable to offer a replacement in time for Christmas as agreed we issued you the full refund.
Once again, we sincerely apologise for the trouble this has caused. We’d love the opportunity to make it up to you. Simply reach out via the help widget, and we’ll gladly offer you a discount as a token of our apology.
And as mentioned on the phone we only use Evri for our Discovery Brewery of the Month, and Monthly Special box. All other breweries are delivered via DHL
Didn’t receive the order
Ordered the Arbour 12 beers of Christmas on 4th December. Still not delivered by Evri as at 23rd December. When chased informed tracking isn’t working but was picked up. On receipt of tracking number still it says on the Evri website awaiting the package from supplier. Brewser providing no further support. Requested a refund.
Avoid using
2024年12月23日
自発的なレビュー
Brewser からの回答
Hey Peter,
We’re truly sorry for the inconvenience caused and regret that your beer box did not arrive as expected. Unfortunately, your order was part of a shipment lost by the courier, and we completely understand how frustrating this must have been, especially during the holiday season.
As a small team dedicated to providing the best possible experience, it’s deeply disappointing for us that we couldn’t get a replacement box to you in time for Christmas. Please rest assured that we did everything within our power to locate the package, but sadly, the courier was unable to provide us with the updates we needed. Once the loss was confirmed, we promptly issued a full refund.
Your satisfaction is incredibly important to us, and we’re working closely with our shipping partners to improve how situations like this are managed in the future should they arise.
Once again, we sincerely apologise for the trouble this has caused. We’d love the opportunity to make it up to you—if you’d like to give us another chance, simply reach out via the help widget, and we’ll gladly offer you a discount as a token of our apology.
Thank you for your understanding, and we hope to have the chance to serve you better next time.
They're doing everything they can to…
They're doing everything they can to ensure I never come back.
Poor customer service, telling me that a delivery has been shipped when I can see via Evri that it hasn't. I placed my order two weeks ago and I've given up on it ever arriving.
2024年12月21日
自発的なレビュー
Brewser からの回答
Hey Matt,
We’re truly sorry for the inconvenience caused and regret that your beer box did not arrive as expected. Unfortunately, your order was part of a shipment lost by the courier, and we completely understand how frustrating this must have been, especially during the holiday season.
As a small team dedicated to providing the best possible experience, it’s deeply disappointing for us that we couldn’t get a replacement box to you in time for Christmas. Please rest assured that we did everything within our power to locate the package, but sadly, the courier was unable to provide us with the updates we needed. Once the loss was confirmed, we promptly issued a full refund.
Your satisfaction is incredibly important to us, and we’re working closely with our shipping partners to improve how situations like this are managed in the future should they arise.
Once again, we sincerely apologise for the trouble this has caused. We’d love the opportunity to make it up to you—if you’d like to give us another chance, simply reach out via the help widget, and we’ll gladly offer you a discount as a token of our apology.
Thank you for your understanding, and we hope to have the chance to serve you better next time.
Received my first box today 👎🏻 updated
I reached out and to be fair to Brewser they offered to credit the 3 missing cans. I Told them to forget it but did appreciate that they responded quickly. I think it was Evri that created the problem.
Previous review :
Received my first box today. In terrible condition and fewer beers than promised. No contact us or customer service email address on the site speaks volumes.
2024年11月23日
自発的なレビュー
Brewser からの回答
Hi Neil, I'm terribly sorry for this experience, and am keen to rectify things for you. We do have a help/contact function on the site, it's in the bottom right corner - you can reach us through there but if you email us at hello@brewser.beer, we'll get this sorted for you ASAP!
Cheers,
Lewis | Founder
Awful customer service
Poor experience. I was made redundant this month and as soon as the payment was taken from my bank I sent a note to them to cancel the order.
I was immediately given the ultimatum that I can change the order for a different brewery but there would be a £6 charge to cover 'admin'. This is whilst the status is still set as processing.
I responded to say that this feels deliberately punitive to capture customers and trap them into ordering the case to avoid this admin charge.
I then had a phone call from Ashley where he decided rather than just refund the full payment as a goodwill gesture or just good customer service he would try to justify why his business has costs that run at £6 when nothing has been done.
His approach was to claim that there are courier costs, I pointed out nothing has been sent, he said that actually they operate on a speed of light system where at the very instant the money is taken from the card and whilst the status is still processing the order is apparently immediately processed with the brewery in the background and a shipping label is also sent directly to the brewery. This of course conflicts with his previous message that I can change my order for a different brewery. He also claimed that there is a significant charge to return payments back to sender.
This was of course all detailed in the terms and conditions, in fact the admin charge is detailed as £10 in the Ts&Cs!
Its clearly a spurious amount of money to claim as 'admin' for an order that hasn't even been boxed at this point, can still be changed and where every other online business can cancel before anything has been dispatched without any charge.
I would avoid them on the basis that their subscription model is designed to catch people out and charge them regardless of whether any beer has actually been ordered or not.
2024年11月22日
自発的なレビュー
Damaged beers
All the beers for my first ordered arrived damaged (the tops of all the beers were mangled and the box had clearly been badly damaged and taped back together). I emailed Brewser about this (including photos) and they said “At least the cans hadn’t burst” and they would let the delivery company know. There was no offer to replace the beers, so I just have eight mangled cans. I immediately cancelled my subscription.
2024年9月5日
自発的なレビュー
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