Great company to deal with and very high quality shirts. First shirts were a little smaller for my neck size and re-ordered a larger size and returned the first set for a full refund. Will definitely... もっと見る
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I am re-wardrobing my shirts and the first one I bought from you was perfect and high quality so I bought a second one. I'm waiting for delivery but if its as good as the first one, more orders will e... もっと見る
企業が回答しました
Ordered a pair of tailored shorts. Normally wear 36" waist; ordered 38" expecting tailored fit to be tight. True to size the 38" was too big. Returned them for 36" which fit perfect! Exceptional style... もっと見る
企業が回答しました
Went to this company direct, having seen their shirts on a large retailer's website. Ordered a discounted three-shirt deal which arrived quickly. One shirt was too big and I was able to return it (wit... もっと見る
企業が回答しました
企業情報
当該企業による記述
Discover a wide range of premium menswear in the UK, Brian Oak making high-quality Shirts, Sweatshirts, Sweatpants, Denim jeans, Trousers, Rugby Shirts, Ties and more. Elevate your style with our carefully crafted, stylish clothing for every occasion.
連絡先
82 Douglas Road, RM11 1AR, Hornchurch London, 英国
- +447950328498
- info@brianoak.com
- brianoak.com
4.6
優良
144件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Brian Oak London からの回答
Thank you for your feedback! We're delighted to hear you're happy with your purchase and appreciate your support. 😊
Good service
I can not fault the service from Brian Oak item arrived in a timely manner, the quality of the product was extremely good however the item in question did not fit, i am quite awkward size as one item may be to big and if i get a size lower its normally to small.
I was disappointed i was unable to get the sizing right as the product was very good.
2026年7月16日
自発的なレビュー
Brian Oak London からの回答
Thank you for your thoughtful review. We're delighted to hear you were pleased with our service, delivery, and the quality of the product. We're sorry the sizing wasn't quite right on this occasion. We understand that finding the perfect fit can be challenging, especially when you're between sizes. If you ever need assistance choosing the best size, our customer support team would be happy to help with recommendations. We truly appreciate your feedback and hope to welcome you back to Brian Oak again soon.
Definately recommended
I have started to order clothes from Brian Oak because the qulity is excellent, very reasonably price and always look good in wearing. Very nice designer wear that stand out from the others. I Definately recommend.
2026年7月14日
自発的なレビュー
Brian Oak London からの回答
Thank you so much for your wonderful review! We're delighted to hear you're enjoying the quality, value, and style of our clothing. It means a great deal to know our designs stand out and have earned your recommendation. We truly appreciate your support and look forward to dressing you again soon. Thanks for choosing Brian Oak London!
Brian Oak London からの回答
Thank you for your feedback! We're delighted to hear you're happy with your purchase and appreciate your support. 😊
I have tried numerous times to get a…
I have tried numerous times to get a return label for the two shirts I purchased but have had no response 6941 was the order number my address is 31 leafield in Stranraer dg90bg Thank you
2026年7月2日
Brian Oak London からの回答
Hi Mr Wallace,
We're sorry to hear you feel this way. We can confirm that we responded to your request and sent your return label via email. It's possible our reply may have landed in your spam or junk folder. If you still haven't received it, please contact us again and we'll be happy to resend the return label immediately. We're always committed to making the returns process as smooth as possible and are here to help.
Fast delivery and excellent products
2026年6月29日
Brian Oak London からの回答
Thank you for your feedback! We're delighted to hear you're happy with your purchase and appreciate your support. 😊
Everything i bought was perfect fitted…
Everything i bought was perfect fitted trousers i love them.
2026年5月29日
Brian Oak London からの回答
Thank you for your lovely feedback! We’re delighted to hear you love the fit and quality of our products. 😊
Great fitting shirt,
Love the fit of BO shirts, lovely material too. But not enough great patterns and colours so have only bought two. BO need to go to Milan and copy the great colours and patterns from there.
2026年6月15日
自発的なレビュー
Brian Oak London からの回答
Thank you for your lovely feedback! We’re delighted to hear you love the fit and quality of our shirts. 😊
We really appreciate your suggestion on colours and patterns — we’re always working on bringing fresh new designs and styles to our collections, so we’ll definitely take your feedback on board.
We hope to have more styles you’ll love very soon!
Kind regards,
Team Brian Oak
Brian Oak London からの回答
Thank you for your feedback! We're delighted to hear you're happy with your purchase and appreciate your support. 😊
In a short space of time since my order…
In a short space of time since my order despite a minor hiccup , it has now been completed to my total satisfaction
Thanks to all involved at BRIAN OAK
2026年6月12日
自発的なレビュー
Brian Oak London からの回答
Thank you for your kind words. We're delighted everything was resolved to your satisfaction. We truly appreciate your patience and support, and we look forward to serving you again soon! 😊
Beautiful shirt
Beautiful shirt. High quality work and the material is superb easy to iron.
2026年6月11日
自発的なレビュー
Brian Oak London からの回答
Thank you for your wonderful feedback! We're delighted to hear you're pleased with the quality, fabric, and easy-care finish of your shirt. We appreciate your support and hope to see you again soon! 😊
Brian Oak London からの回答
Thank you for your lovely review! Your recommendation means a lot to us. We appreciate your support and look forward to serving you again soon! 😊
Thanks for the item
Thanks for the item, lovely quality and quick delivery, would definitely recommend this company .
2026年6月3日
自発的なレビュー
Brian Oak London からの回答
Thank you for your lovely review! We're delighted to hear you're pleased with the quality of your purchase and our quick delivery service. Your recommendation means a lot to us. We appreciate your support and look forward to serving you again soon! 😊
Brian Oak London からの回答
Thank you for your lovely review! We're delighted to hear you're pleased with the quality of your purchase.
Brian Oak London からの回答
Thank you for your kind review! We're delighted to hear you're pleased with the quality, value, and prompt delivery. We truly appreciate your support and look forward to welcoming you back to Brian Oak soon. 😊
Service…
The size I ordered turned out to be too small. Although I had to pay to return the items they were replaced without quibble by return. Very good service. Products are of high quality. Very pleased with my purchase.
2026年5月1日
自発的なレビュー
Brian Oak London からの回答
Hi David Morgan,
Thank you for your review! We're delighted to hear you're pleased with the quality of your purchase and that our exchange process was smooth and hassle-free. We appreciate your support and look forward to serving you again soon! 😊
Went to this company direct
Went to this company direct, having seen their shirts on a large retailer's website. Ordered a discounted three-shirt deal which arrived quickly. One shirt was too big and I was able to return it (with the benefit of an emailed postage-paid label) in exchange for a smaller size. No hassle, good service and great quality. Would recommend definitely.
2026年5月29日
自発的なレビュー
Brian Oak London からの回答
Hi David Wood,
Thank you for your wonderful review! We're delighted to hear you were pleased with both the quality of our shirts and the service you received. It's great to know the exchange process was smooth and hassle-free. We truly appreciate your recommendation and look forward to serving you again soon! 😊
I have e maied you three times
I recieved the item and although marked as xxl it was too small.
I e mailed 3 times as instructed by Debenhams and dstill havent heard from you re howto return.
Please contact me, you have all my details
2026年5月7日
自発的なレビュー
Brian Oak London からの回答
Hi Graham Soar,
Apologies for the delay. Sometimes emails may take a little time to reach the correct inbox, which can cause a delay in response.
Please note XXL is the largest size available and we recommend checking the size chart for best guidance before ordering.
For returns, we offer a 90-day return window. You can easily start your return by visiting our website and following the instructions or reach out to us at info@brianoak.com
We appreciate your understanding and are here to help.
Brian Oak London からの回答
Hi Omer khan,
Thank you for your kind feedback! We are glad you loved our products and look forward to serving you again.
Regards,
Team Brian Oak
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