Poor communication and missed estimates for delivery. Barely any info on product pages around fitment and use for someone not in the trades already and no response when emailed directly for advice. To... ãã£ãšèŠã
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Delivery by Tony was excellent. This was the positive. The negatives, delivery date of 24th suddenly changed to 29th then on the 29th time changed constantly up until 2230 to 2330hrs. No notificat... ãã£ãšèŠã
Great customer service with our delivery today. Tom arrived promptly, was very polite and courteous. extremely helpful with unloading, ensuring we had everything we needed and that the driveway was... ãã£ãšèŠã
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Helpful advice over the phone from Izzy prior to ordering. She answered all my questions and made the process straightforward. Excellent communication throughout, including delivery day itself. As wel... ãã£ãšèŠã
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BRIARWOOD SUPPLIES ã«ã€ããŠ
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The UK's most trusted Roofing Supplier
Located in Highbridge, Somerset, Briarwood is a family-owned business that has been manufacturing and supply fibre cement roof sheets, metal profiled sheets, GRP Rooflights, timber and steel purlins, and accessories to both the public and trade sectors since 1978. Our commitment to customer satisfaction drives us to continuously adapt and meet their evolving needs. With a team of highly skilled professionals, we offer comprehensive support for your projects, including material quotations and valuable guidance on installation techniques.
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Unit 17, TA9 4AG, Highbridge, è±åœ
- 01278 496600
- marketing@briarwoodsupplies.co.uk
- briarwoodsupplies.co.uk
4.2
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Cracking Service
Excellent products, and our driver, Tom, was superb.
2025幎2æ12æ¥
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BRIARWOOD SUPPLIES ããã®åç
Hi Liam.
Thanks for your review.
Briarwood Supplies prides themselves upon customer service and satisfaction. Will pass this onto Tom upon his return.
Kind regards,
Briarwood Supplies.
Tom Was a happy and very helpfulâŠ
Tom Was a happy and very helpful driver, pleasure to speak to
2025幎2æ12æ¥
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BRIARWOOD SUPPLIES ããã®åç
Hi Steve.
Thank you for your review.
Rest assured, I will make sure Tom see's your kind review.
Thank you for your order, we hope to see you again soon!
Kind regards,
Briarwood Supplies.
Tom the driver was friendly
Tom the driver was friendly , energetic, professional and had knowledge about the company when asked great guy
2025幎2æ12æ¥
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BRIARWOOD SUPPLIES ããã®åç
Hi Roger.
Thank you for the review.
I will make sure Tom see's your review upon his return. Hope everything goes well for your project from here on out.
Kind regards,
Briarwood Supplies.
Nice and easy to order
Nice and easy to order. Delivered well with in the timescale. The delivery driver very helpful, the whole process a breeze.
2025幎2æ11æ¥
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BRIARWOOD SUPPLIES ããã®åç
Hi Craig.
Thank you for the review.
We aim to keep our customers stress free from enquiry to delivery.
We are pleased you have had a great experience from us, we hope to see your valued custom again soon.
Kind regards,
Briarwood Supplies.
Tom S the driver was great on deliveryâŠ
Tom S the driver was great on delivery this morning 10/02/25, I had a few questions about the product and he gave some helpful advice about installation. As the use of the 80mm PIR board isnât being used in the conventional manner!!
2025幎2æ10æ¥
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BRIARWOOD SUPPLIES ããã®åç
Hi Chris.
Thanks for the review.
Will be sure to pass this review onto Tom.
Glad the information was of use and of course if you need any further help with your project; please get in touch with us.
Kind regards,
Briarwood Supplies.
Good first experience
First time I have used this company. Good initial experience. Although I ended up buying more than I needed due to the delivery charge, the materials are first class, I was advised of when my delivery would take place and the driver was friendly and helpful.
2024幎12æ19æ¥
BRIARWOOD SUPPLIES ããã®åç
Hi Mr Anderson.
Thanks for the beaming review.
Glad you had a pleasant experience.
Will be sure to pass this onto the transport team and the driver that delivered your order.
Kind regards,
Briarwood Supplies.
BRIARWOOD SUPPLIES ããã®åç
Hi Nicholas.
Thanks for the kind words.
Will be sure to pass this onto the driver in question.
Kind regards,
Briarwood Supplies.
Horrible people to do business with
Made an order, rang to say the address could not take a large lorry and was told it was ok because it will be delivered on a flat bed. On Brairwood website it shows a flat bed is a van. They tried to deliver it on an articulated lorry so failed delivery. Asked to cancel order and refund but Briarwood would not refund the delivery charge which is strange because it was the delivery they got wrong. Appalling customer service, oh and did I mention the delivery date was changed 4 times prior to failed delivery.
I received a reply on Trustpilot so I thought Iâd add more info.
1: Myself and my builder were at the address all morning. The driver cancelled the delivery
2: Any truck apart from an articulated lorry would fit in my cul de sac
3: The delivery did not come from Scotland, I was tracking it coming up the M6
4: I was charged £120 for delivery but refunded £140 less than I paid. I donât know why they took an extra £20
2025幎1æ28æ¥
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BRIARWOOD SUPPLIES ããã®åç
Hi Consumer.
Thanks for the review.
Our website showcases our vast fleet, so you may have seen a stationary photo and not the slideshow of vehicles. Due to location of Scotland we deliver once a week / fortnight. On this occasion no-one was present at the address and it was not accessible. We offered you a free re-delivery for a 6-10 days lead time to which was declined by you. We did attempt delivery so we kept the delivery charge as we had all intentions of delivering it and getting it off the vehicle.
If you feel this was not dealt with and is still underlying reply from us. Please get in touch via email or give us a call.
Kind regards,
Briarwood Supplies.
BRIARWOOD SUPPLIES ããã®åç
Hi John.
Thanks for the review.
Will be sure to pass the kind words on.
Valued customer of ours, look forward to seeing you again soon!
Kind regards,
Briarwood Supplies.
Great friendly service helpful to areâŠ
Great friendly service helpful to are needs thk you
2024幎12æ13æ¥
BRIARWOOD SUPPLIES ããã®åç
Hi David.
Thanks for the review.
Will be sure to pass this lovely review onto the people involved in your order. Hope the build goes well from here on out!
Kind regards,
Briarwood Supplies.
A great supplier and at good prices
2024幎12æ12æ¥
BRIARWOOD SUPPLIES ããã®åç
Hi Christopher.
Thanks for the review.
Thanks for your time and glad you got what you were looking for at such good prices.
Kind regards,
Briarwood Supplies.
BRIARWOOD SUPPLIES ããã®åç
Hi Alan.
Thank for you for the review.
Glad you have had a pleasant experience with us here at Briarwood Supplies.
Kind regards,
Briarwood Supplies.
A customer's experience with Briarwood.
A disaster from start to finish. What an absolute nightmare. Briarwood Supplies are obviously not geared up to supply ordinary people like me. I decided to use insulated roof panels for my 'lean to' kitchen roof as I thought it would be easier than re-tiling. Wrong. I thought it would be cheaper. Wrong and I thought I was dealing with a helpful supplier. Wrong. First I called their 'sales' team to get advice on what parts I required. I went along with their 'advice'.....Wrong thing to do.
I ordered and paid for it all + transport on Dec 3 2024, most of it arrived 11 Dec 2024. After several `heated' phone calls in which I tried to exchange the wrongly supplied parts for the right parts, (as they had to deliver the missing items anyway), I was denied the exchange with the boss of Briarwood stating, ' it was 'my' responsibility to ensure i was getting the right parts in the first place. Eventually on 15Jan 2025 I received the missing items. Having spent from 11Dec to Jan 15 2025 without a completed roof. My advice, maybe you can guess.
2024幎12æ11æ¥
BRIARWOOD SUPPLIES ããã®åç
Hi Ian.
Thank you for your review.
I have looked into this for you.
The items quoted for are only estimations, if you were to proceed past this point we advise these quotations are check by a contractor or builder of choice. We did not see photos of your project until you were fixing the sheets and auxiliary items to the roof. If we were shown where the items were needed to go, we could have visually advised and estimated.
Please feel free to reach out to us via email or phone if you feel this case has not been resolved.
Kind regards,
Briarwood Supplies.
BRIARWOOD SUPPLIES ããã®åç
Hi Colin.
Thanks for the review.
Look forward to hearing from you again soon!
Kind regards,
Briarwood Supplies.
Only half the order got delivered
Spent a pretty penny, received only half the order. When asked the driver, he said this is only what was loaded for my delivery. Rang them up to ask where other half of order is, got told that I had to ring their other number as I had rang their sister company and they have no access to records. Finally got through to main company, had to explain multiple times that I was missing items. When I asked about missing items, apparently driver had dropped them off to someone else!! Asked when I could get rest of missing bits, got told over a month or have a refund. Opted for refund, even that took 4 weeks to get! Never ordering ANYTHING from here again, worst experience, staff and drivers act dumb and don't seem that bothered.
2024幎12æ19æ¥
BRIARWOOD SUPPLIES ããã®åç
Hi Dan.
Thanks for the review.
Spoke to the relative people involved with your order, part of your order was left at the previous delivery the day before. This does happen, but we are quick to rectify with a re-delivery or refund of the goods if not applicable.
If you wish to reach out and speak with us direct about this order / review. Please email or call us.
Kind regards,
Briarwood Supplies.
BRIARWOOD SUPPLIES ããã®åç
Hi George.
Thanks for the review.
Glad you could come and collect the goods and take away what you needed on the day.
Look forward to seeing you again soon!
Kind regards,
Briarwood Supplies
Fair amount of damage to the insulatedâŠ
Fair amount of damage to the insulated roof panels, driver was on their first day and had not been educated about proper handling. Phone support with double personality: willing to offer advice on the first call (as on the website), subsequent calls claim they don't offer advice.
2024幎12æ17æ¥
BRIARWOOD SUPPLIES ããã®åç
Hi, Luis.
Thanks for the review.
I have looked back through emails and call logs, cannot seem to see any contact with us? Please send over some information and photos and we be sure to look into this for you.
Kind regards,
Briarwood Supplies.
The web site is easy to navigate
The web site is easy to navigate, the chap at the end of the phone was extremely helpful & informed, delivery was on time, products great; & the delivery driver was exemplary, he had top notch lorry & fork truck then manoeuvred them both with consummate skill & patience - Iâve been in building all my life & Briarwoods driver topped the lot. Without hesitation I thoroughly recommend Briarwoods products & service. David Kirkwood 16/12/24
2024幎12æ16æ¥
BRIARWOOD SUPPLIES ããã®åç
Hi David.
Thank you for the outstanding review.
We apricate your kinds words along with your custom to Briarwood Supplies. I will be sure to pass this onto our driver that delivered your order and the relative people involved.
Hope to see you again soon!
Kind regards,
Generally good experience would useâŠ
Generally good experience would use again but shortage of correct fixings but sorted out now
2024幎11æ6æ¥
BRIARWOOD SUPPLIES ããã®åç
Hi Norrie.
Thanks for your review.
We do apologise once again for the shortage of tek screws, these were depleted due to workload late part of the year. We got them out to you once in via courier next day, glad it was sorted and worked out in the end.
Kind regards,
Wrong materials delivered
We placed our order on 25th nov 2024. 1st order arrived with wrong materials, . 2nd order arrived with same wrong materials. 3rd order was delivered on 9th January 2025, thankfully, correct
2024幎12æ11æ¥
BRIARWOOD SUPPLIES ããã®åç
Hi, Scott.
Thanks for the honest review.
Looked into this for you, the item was miss picked and not noted once packed into its courier box. The same package was not put back into stock and mistakenly picked up and re-sent once again.
We do apologise for the inconvenience, the order was refunded in full for the inconvenience.
Kindest regards,
Trustpilot ãšã¯ã¹ããªãšã³ã¹
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