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BRIARWOOD SUPPLIES レビュヌ 

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TrustScore 5段階評䟡の4

4.2

屋根ふき材店
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5぀星のうち3の評䟡

Poor communication and missed estimates for delivery. Barely any info on product pages around fitment and use for someone not in the trades already and no response when emailed directly for advice. To... もっず芋る

5぀星のうち5の評䟡

Delivery by Tony was excellent. This was the positive. The negatives, delivery date of 24th suddenly changed to 29th then on the 29th time changed constantly up until 2230 to 2330hrs. No notificat... もっず芋る

5぀星のうち5の評䟡

Great customer service with our delivery today. Tom arrived promptly, was very polite and courteous. extremely helpful with unloading, ensuring we had everything we needed and that the driveway was... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Helpful advice over the phone from Izzy prior to ordering. She answered all my questions and made the process straightforward. Excellent communication throughout, including delivery day itself. As wel... もっず芋る

䌁業が回答したした

䌁業情報

  1. 屋根ふき材店
  2. 建材店
  3. 建材提䟛業者
  4. 圧延金属補品提䟛業者

BRIARWOOD SUPPLIES に぀いお

圓該䌁業による蚘述



The UK's most trusted Roofing Supplier

Shop Fibre Cement Sheets
View all Metal Profiled Sheets
Buy GRP Rooflights Online
Discover Barges, Ridges & More

Located in Highbridge, Somerset, Briarwood is a family-owned business that has been manufacturing and supply fibre cement roof sheets, metal profiled sheets, GRP Rooflights, timber and steel purlins, and accessories to both the public and trade sectors since 1978. Our commitment to customer satisfaction drives us to continuously adapt and meet their evolving needs. With a team of highly skilled professionals, we offer comprehensive support for your projects, including material quotations and valuable guidance on installation techniques.

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4.2

ほが満足

TrustScore 5段階評䟡の4

771件のレビュヌ

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4.2

すべおのレビュヌ

(771)

過去12か月のレビュヌ数: 42件

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5぀星のうち5の評䟡

Excellent service and product

Excellent service and product.

Thankyou

2024幎11月11日
自発的なレビュヌ
BRIARWOOD SUPPLIES ロゎ

BRIARWOOD SUPPLIES からの回答

Hi Lee.

Thanks for the review.
Glad you had a pleasant service along with a quality product.

Hope to see you again soon!



Briarwood Supplies

5぀星のうち5の評䟡

Dealt with my order very fast and


Dealt with my order very fast and loaded in my trailer for me , even had a free cuppa 🙌 needed it after 3 hours on the road to collect the products

2024幎11月7日
自発的なレビュヌ
BRIARWOOD SUPPLIES ロゎ

BRIARWOOD SUPPLIES からの回答

Thank you for your kind words.
Least we can do for our valued customers.

Was a pleasure to meet you and we hope to see you again soon!


Briarwood Supplies

5぀星のうち1の評䟡

Disappointing Experience from Start to Finish

I had a deeply frustrating experience with this company from start to finish. Communication was terrible—updates were infrequent and unclear, making it difficult to plan around the delivery. Despite their website stating that I would receive a call an hour before delivery, this never happened, leaving me unprepared when they finally arrived.

The delivery itself was a disaster. The first attempt failed because they claimed I hadn’t provided access information, yet there was no prompt to include this during checkout. They then updated their website to make it look like it was my fault. On the second attempt, the driver showed up alone, expecting me to assist in unloading a large, heavy order. This level of service was unacceptable, especially considering the size and cost of my purchase.

When I raised these concerns, customer service was dismissive. They refused to take responsibility for the failed first delivery and wouldn’t refund the delivery fee. For a high-value order, their lack of support, poor communication, and unwillingness to resolve basic delivery issues were beyond disappointing. I would not recommend this company to anyone looking for reliable service or customer care.

2024幎10月28日
自発的なレビュヌ
BRIARWOOD SUPPLIES ロゎ

BRIARWOOD SUPPLIES からの回答

Thank you for sharing your experience.

Our delivery process adheres to terms outlined on our website, which include the requirement for customers to assist with unloading when delivery is made by van. The products are designed to be handled by two people, which aligns with industry standards.

In this case, the order was delivered within the scheduled timeframe, including the rescheduled delivery due to access issues. At checkout, our system prompts customers to specify any access, weight, or height restrictions in the “Order Notes” section. This information helps us ensure a smooth delivery and is outlined in our Delivery Policy.

While you may not agree with our response, this clarification is offered for others who may read your review. We aim to be transparent in our policies and ensure that all customers have the information they need to plan for delivery.

5぀星のうち5の評䟡

They do what it says on the tin!

Came into Briarwood unsure about installation, left with confidence on my project. All materials in stock. Hats off to the guys who loaded me as well. Tried local companies but no answer. 100% recommend!

2024幎10月25日
自発的なレビュヌ
BRIARWOOD SUPPLIES ロゎ

BRIARWOOD SUPPLIES からの回答

Hi Ben.

Thanks for the feedback.
Sales team will be chuffed with the feedback above, be rest assured this will get back to the entire team involved.
Was good to speak with you, please feel free to call in and discuss any other queries you may have.



Kind regards,

Briarwood Supplies.

5぀星のうち5の評䟡

Great product and company

2024幎8月16日
BRIARWOOD SUPPLIES ロゎ

BRIARWOOD SUPPLIES からの回答

Hi Lucy.

Thanks for your feedback.
Glad you had a pleasant experience with Briarwood Supplies.
Please feel free to pop in and see us to discuss potential other builds, or even to show us your finished project!



Kind regards,

Briarwood Supplies.

5぀星のうち5の評䟡

Great company to work with really


Great company to work with really helpful staff, Josh and Courtney were really supportive and the products are top of the range.

2024幎10月25日
自発的なレビュヌ
BRIARWOOD SUPPLIES ロゎ

BRIARWOOD SUPPLIES からの回答

Hi Matthew.

Thanks for the feedback.
Will be sure to pass this onto Josh and Courtney.
We do have a small team, but very knowledgeable and friendly family based feel.

Feel free to call back in at any point for a chat with any other potential builds you may have coming up.



Kind regards,

Briarwood Supplies.

5぀星のうち1の評䟡

Not interested in my enquiry and then


Not interested in my enquiry and then when the product finally arrived (late) they were damaged. 10 phone calls later, no call backs and no resolution. TERRIBLE SERVICE. Office staff promise call backs and never do. Save your money and go elsewhere , we did for the extra bits we needed and got them the next day from a local company.

2024幎10月15日
自発的なレビュヌ
BRIARWOOD SUPPLIES ロゎ

BRIARWOOD SUPPLIES からの回答

Hi Steve.

Thanks for your feedback.
Looking at your order, this was placed on 3rd July 2023.
We have no correspondence regarding emails, phone calls being received about your order.

Please get in touch to discuss your order from last year, we can then look to see where and what went wrong. Due to the timeframe we cannot see anything now.



Kind regards,

Briarwood Supplies

5぀星のうち5の評䟡

Personal phonecall to let me know when


Personal phonecall to let me know when they would be delivering, I like that personal touch

2024幎9月9日
BRIARWOOD SUPPLIES ロゎ

BRIARWOOD SUPPLIES からの回答

Hi Darren.

Thanks for the feedback.
Will be sure to pass this onto the transport team and the driver than delivered your order.

Hope all goes to plan with your order from here on out!



Kind regards,

Briarwood Supplies.

5぀星のうち1の評䟡

No communication and Mislead on delivery date

Being local to me I thought I would support a family run business but this was a mistake.
Delivery was supposed to be within 15 working days.
This did not happen and zero Comms from them.
Contacted and promised they would get back to me as stock was arriving that week.
7 days later no communication once again and no items. 12 phone calls and an hour to get through to them I have to request a refund.
One star rating is one star too many and I don't seem to be the only one who this has happened to.
I would advise anyone to stay clear of these people.
Went to a different supplier, saved £250 and available today.

2024幎10月21日
自発的なレビュヌ
BRIARWOOD SUPPLIES ロゎ

BRIARWOOD SUPPLIES からの回答

Hi Scott.

Thank you for your feedback.
We do appreciate you supporting local, we do this ourselves also.
This was a supply and demand issue, to which would have been rectified within 2 days of speaking with you. We appreciate the frustration and we did offer a refund prior towards the end of your delivery timeframe.

Please feel free to get in touch to further discuss your views via email or call us.



Kind regards,

Briarwood Supplies.

5぀星のうち1の評䟡

Scratched and damaged sheet

Scratched and damaged sheets told me to look at terms and conditions as it’s acceptable in small print. Expect customer services to say they don’t recognise the order in reply. Avoid And save yur money!

2024幎10月3日
自発的なレビュヌ
BRIARWOOD SUPPLIES ロゎ

BRIARWOOD SUPPLIES からの回答

Hi Roofstore.

Thank you for your feedback.
If you would kindly reach out and contact us regarding this, we will look into this for you with a matter of urgency. There is no correspondence linking this review to an order.


Kind regards,

Briarwood Supplies

5぀星のうち1の評䟡

insulated panels that are poor quality

Damaged insulated panels that are flimsy and poor quality, took nearly 4 weeks to arrive despite website saying 5 days

2024幎9月18日
自発的なレビュヌ
BRIARWOOD SUPPLIES ロゎ

BRIARWOOD SUPPLIES からの回答

Hi Hugh.

Thanks for your honest feedback.
If you would care to reach out to us and discuss this matter we will look at it with a matter of urgency. We take our reviews very seriously so please do get in touch.

Nothing on our system under your name stated on the review.



Kind regards,

Briarwood Supplies.

5぀星のうち1の評䟡

Delivered damaged roofing sheets and


Delivered damaged roofing sheets and refused to replace or refund them. Would recommend cladco instead!

2024幎9月13日
BRIARWOOD SUPPLIES ロゎ

BRIARWOOD SUPPLIES からの回答

Thanks for the feedback, Robert.

You did purchase our clearance range of profiled sheeting, this was noted in our terms and conditions at checkout. We had a more premium listing for money, but the cheaper item was purchased.


Kind regards,

Briarwood Supplies.

5぀星のうち4の評䟡

The delivery driver was exceptional

The delivery driver was exceptional, very accommodating, however the original order was incorrect although Briarwood corrected the mistake it still added to a delay in receiving the materials.
Overall quite happy with the products and delivery.

2024幎9月12日
BRIARWOOD SUPPLIES ロゎ

BRIARWOOD SUPPLIES からの回答

Hi John.

Thanks for your feedback.
I will pass this onto the transport team to share with the driver.
We will look into the mentioned correction but I'm glad Briarwood Supplies got your goods out to you in good time.


Kind regards,

Briarwood Supplies.

5぀星のうち5の評䟡

From having no idea to confident expert in 40 mins!

I arrived with my trailer and full of questions. The man in reception was very patient and informative and I left confident that I knew what I was doing. The dispatch team helped me load it and within 40 minutes I was on my way again. I have since fitted my garage roof and am very pleased. Thank you team.

2024幎9月10日
BRIARWOOD SUPPLIES ロゎ

BRIARWOOD SUPPLIES からの回答

Hi Peter.

Thanks for your feedback.
Glad to hear our sales team were knowledgeable and put faith in your project. I will be sure to pass this onto everyone involved.

We would love to see some project photos if you'd be so kind to share with us!


Kind regards,

Briarwood Supplies.

5぀星のうち5の評䟡

A great service all round

A great service all round. Good communication with delivery, efficiently delivered in reasonable time. Great products at a reasonable price. Would definitely recommend and will use again.

2024幎9月11日
BRIARWOOD SUPPLIES ロゎ

BRIARWOOD SUPPLIES からの回答

Hi Matthew.

Thanks for your feedback.
Briarwood Supplies are glad to hear you have had a pleasant transaction from start to finish.

Look forward to seeing you again soon.



Kind regards,

Briarwood Supplies.

5぀星のうち5の評䟡

Great company to work with kept me


Great company to work with kept me informed about my materials and delivery. Driver was pleasant and careful with my order. Delivery was cheaper than other people I have used in past

2024幎9月11日
BRIARWOOD SUPPLIES ロゎ

BRIARWOOD SUPPLIES からの回答

Hi Neil.

Thanks for your feedback.
Pleased you have had a pleasant transaction from start to finish with your order.

Hope your project goes well, if anything further is needed please get in touch.



Kind regards,

Briarwood Supplies.

5぀星のうち5の評䟡

Highly recommend

Highly recommend

2024幎9月9日
BRIARWOOD SUPPLIES ロゎ

BRIARWOOD SUPPLIES からの回答

Hi Jean.

Thank you for your feedback.
Glad you had a good experience with us, hope all goes well with your project!



Kind regards,

Briarwood Supplies.

5぀星のうち1の評䟡

I switched supplier because Briarwood


I switched supplier because Briarwood promised a better delivery than the competitors but failed to deliver before a bank holiday weekend as promised. Meaning a whole three days lost on the project

2024幎9月9日
BRIARWOOD SUPPLIES ロゎ

BRIARWOOD SUPPLIES からの回答

Hi Simon.

Thank you for the feedback.
Apologies you feel you had this level of service from Briarwood. I have looked into correspondence relating to this order, cannot see any information confirming this statement above.

We as a company always recommend waiting for the goods to be delivered and checked before booking in with contractors. This rules out any potential missing goods or incorrectly ordered items.

Please reach out to speak with us on a personal level and discuss the above.


Kind regards,

Briarwood Supplies.

5぀星のうち5の評䟡

Curtesy and efficient with happy


Curtesy and efficient with happy demeanour.
The driver called an hour before delivery to give indication of his eta. He was prompt, efficient and helpful.
A excellent service with a curtesy in helping unload the delivery to the location desired. Highly recommend Briarwood product and service.

2024幎9月9日
BRIARWOOD SUPPLIES ロゎ

BRIARWOOD SUPPLIES からの回答

Hi Keith.

Thanks for your feedback.
Really glad you had such a smooth experience from start to finish. Will pass this onto the driver who delivered this order; they will be made up with your kind words.

Hope all goes well with your project from here on out. Please get in touch with us if you require anything further.



Kind regards,

Briarwood Supplies.

5぀星のうち5の評䟡

Good service,really helpful delivery


Good service,really helpful delivery driver.top job

2024幎9月3日
BRIARWOOD SUPPLIES ロゎ

BRIARWOOD SUPPLIES からの回答

Hi Richard.

Thank you for your feedback.
Hope all goes well with your build from here.
Will be sure to pass this onto our driver that delivered your order.



Kind regards,

Briarwood Supplies.


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