BrideLulu レビュー 

BrideLulu からの回答

2026年9月29日

Dear Ariana,

Thank you for taking the time to share your experience, and we are truly sorry the dress didn't meet your expectations. We understand how disappointing this must have been, especially when you're planning a special ceremony on a budget.

I also want to apologize for the delay in getting back to you. Our team was away for the holiday, and we replied to your email as soon as we returned. Please check your inbox when you have a moment, as the message should be waiting for you there.

Regarding your review, newly submitted reviews can take a little while to appear on the page, depending on how quickly the website updates. Please rest assured that we would never want to discourage honest feedback.

We will also follow up with you by email regarding a specific resolution for your order.

Thank you as well for sending the photos and for your candid comments. As a small business that relies on customer feedback to improve, this is incredibly valuable to us, and we take every customer's experience seriously. We will keep working to do better.

Warm regards,
BrideLulu

BrideLulu からの回答

2026年9月17日

Hi Michelle, thank you for your patience, and we're sorry for the delay in getting your return finalized.

We can confirm we received your confirmation to proceed with the return. Please check your inbox (including your spam/promotions folder) for our follow-up email with the return shipping address and instructions — if you haven't received it, please reply directly to your original email thread or reach out to us at support@junebridals-service.com with your order number, and we'll get the return label/instructions sent to you within 24 hours.

We know this has taken longer than it should, and we appreciate you flagging it. We're working on tightening up our response times so this doesn't happen again.

BrideLulu からの回答

2026年6月17日

Dear Sonya,

Thank you so much for your awesome review! 🎉 We're absolutely delighted that you had such a great experience with us. It's wonderful to hear that Amanda was so helpful – she'll be thrilled to know her support made a difference for you.

We're also so glad that your dress turned out beautiful and custom-fitted just the way you wanted. That's exactly what we aim for!

Your kind words and trust mean the world to us. Enjoy your stunning dress, and we hope to welcome you back again soon! ❤️

Warm regards,
BrideLulu Team

BrideLulu からの回答

2026年5月3日

Dear Melissa,

Thank you so much for your review! We are truly overjoyed to hear that you love your wedding dress. Your kind words mean the world to us and serve as a great encouragement to our entire team.

Please don’t hesitate to reach out if you need any further assistance. Wishing you a lifetime of love and happiness!

Warmest regards,
BrideLulu

BrideLulu からの回答

2026年2月11日

Hi Donna,

Thank you so much for your wonderful feedback! We are absolutely thrilled to hear that you love your bridal dress and that it met your expectations. It means a lot to us to know the measurements worked perfectly for you.

Thank you for choosing us for such a special occasion. Wishing you all the happiness on your wedding day and beyond! ❤️

Best,
BrideLulu

BrideLulu からの回答

2026年2月5日

Hi Erin,

Thank you for your feedback, and we sincerely apologize for the inconvenience caused. We would like to clarify our return process for you.

We do accept returns for standard sizes, and ONLY a restocking fee of 10% of the actual dress payment will be applied, as clearly stated in our return policy here: https://www.bridelulu.com/article/return-policy.html
The mention of an "80% refund" does not seem align with our official policy.

Our customer support team has been actively assisting you via email regarding your return request and after-sales service. Due to a high volume of daily inquiries and time zone differences, we strive to respond within 24 hours (excluding weekends). Please kindly check the return instructions we provided in our email.

We appreciate you raising this concern and thank you for your understanding! 🌹

Best,
Bridelulu

BrideLulu からの回答

2026年2月2日

Hi Karen,

Thank you so much for sharing your wonderful experience! It's fantastic to hear how impressed you were with the attention to detail in taking your measurements and the quick turnaround. Coming from a fabric expert yourself, your praise for the fabric quality and sewing workmanship truly means a lot. 🌹🌹We are thrilled that the gown met your expectations. We sincerely appreciate you taking the time to highlight what made your experience special!😊😊

Thank you again for your kind words.

Best,
Bridelulu

BrideLulu からの回答

2026年1月21日

Hi Lori,

Thank you so much for taking the time to share your wonderful experience with Bridelulu! We are truly delighted to hear that our custom fit has made such a positive difference for you. Helping you feel confident and beautiful is what we strive for.

We look forward to the opportunity to dress you again in the future. Thank you for trusting Bridelulu with such special moments!

Best,
Bridelulu Team

BrideLulu からの回答

2026年1月14日

Hi Aubrey,

Thank you for sharing this wonderful feedback with us! 🥰🥰We place great importance on every customer's ordering experience, which is why we proactively followed up after your second order to ensure we could provide any assistance you might need promptly.

Hearing that the dress fits perfectly and that you are satisfied with your purchase is incredibly encouraging for us.

Your satisfaction is our greatest motivation. We hope this dress brings you many wonderful moments! Please don't hesitate to reach out if you need anything else. Thank you once again for your support!🌹

BrideLulu Team

BrideLulu からの回答

2025年12月23日

Dear Customer,

Thank you for choosing our gown!

We are genuinely delighted to hear that the dress fit you perfectly, and that it added a special touch to your significant moment. Your mention of the "stunning yet simple design" is exactly what we strive for, and the "perfect fit for a petite frame" is the highest compliment to our tailoring.

What truly moves us is knowing that this gown played a part in such an important celebration after 14 years with your partner, and that it brought you joy and surprise. This transcends a simple purchase and speaks to the special significance of our work.

We extend our warmest congratulations to you and your husband on your marriage and wish you every happiness as you begin this new chapter together. We look forward to continuing to be a trusted part of your journey in the future.

Sincerely,
Bridelulu Team

BrideLulu からの回答

2025年11月21日

Dear Kimmie,

Thank you so much for taking the time to share your wonderful experience with us! We are truly touched by your kind words and delighted to know that we helped you find the perfect wedding dress.

At BrideLuLu, we believe every bride deserves to feel confident and beautiful on her special day. It was our pleasure to assist you with the color correction and size adjustment! Congratulations on that amazing milestone 🎉

Providing exceptional, personalized service is at the heart of what we do, and it means the world to us to know that it made a difference for you.

Thank you for highly recommending BrideLuLu—we’re honored to have been a part of your journey to the aisle. Wishing you a magical wedding day and a lifetime of happiness!

Warmly,
The BrideLuLu Team

BrideLulu からの回答

2025年7月25日

Dear Tikela,

We’re so thrilled that you loved your dress, and knowing it helped you shine on your special day. Helping every bride feel confident, beautiful, and cherished is what Lulu Bride lives for.

Thank you for trusting us with your big day and for taking the time to share such kind words! Your happiness and "highly recommend" mean everything to us.

Wishing you a lifetime of love and happiness as you begin this new chapter! Thank you for letting BrideLulu be part of your beautiful story.

With all our heart,
The BrideLulu Team

BrideLulu からの回答

2025年6月24日

Dear Ruta,

Thanks for your feedback!
Our customer service team has contacted you via email. Please return the package according to the return procedure. We will refund you as required.
Thank you for your support and cooperation!

Best,
BrideLulu Team

BrideLulu からの回答

2025年6月13日

Dear Jackie,

Thank you for contacting us.
We confirm that our customer service team has responded to all your emails and provided the return process instructions per your request. Unfortunately, we have not yet received your return package at our designated facility.

To process your refund promptly, we kindly ask you to share the correct tracking number for your return shipment. Once we verify the package en route to our return address, we’ll immediately initiate your refund as requested.

We respect our customers’ independence in making purchasing decisions. To ensure the best experience, we recommend double-checking order details and confirming the seller’s authenticity before finalizing future purchases.

Should you need further assistance, feel free to reply to this email. We’re here to help!

Best,
BrideLulu

BrideLulu からの回答

2025年6月13日

Dear Bonnie,

Thank you for your review! It's great to know the dress worked for you. And we're delighted you're pleased with the good quality.

We truly appreciate you taking the time to share your positive experience (even wrapped in a bit of playful warning 😉). Feedback like yours motivates our team to keep doing our best.

Thank you for giving BrideLulu a chance and for sticking with us! We hope you get many compliments whenever you wear your new dress!

Warm regards,
BrideLulu Team

BrideLulu からの回答

2025年6月3日 に更新

Hi Kathryn,

We have successfully cancelled and refunded your order as requested.
Please note that we do not offer free shipping, so the shipping fee is selected when you place your order.
If you have any further questions, please feel free to contact us.

Sincerely,
The BrideLulu Team

BrideLulu からの回答

2025年5月28日

Hi Laura,

Thank you for informing us about this issue! Our customer service team will contact you via email shortly to guide you through the return process and ensure a swift resolution.

We sincerely appreciate your patience and understanding as we work to resolve this matter. Please don’t hesitate to reach out if you need immediate assistance.

Best regards,
BrideLulu Team

BrideLulu からの回答

2025年5月27日

Dear Rachel,

Thank you so much for taking the time to share your feedback - your honesty helps us grow. While we are sorry that you didn't have the wonderful time you deserved, please understand that our commitment to quality will be with you at every stage of your journey.

Our customer service team has responded and sent the return process. Please check your email and follow the steps to return your order and we will ensure a full refund.

Although this chapter did not go as planned, we remain committed to being your partner and working with you to create unforgettable memories.

With sincere gratitude,
Bridelulu Team

BrideLulu からの回答

2025年5月27日

Dear Araceli,

We are very sorry that your experience did not meet our mutual expectations. Please know that your gown was carefully custom made to your specifications - from pattern alignment to stitching tightness, every detail was carefully checked and made to the exact measurements you submitted.

We have emailed you some quality inspection images of your gown for your reference. Please check back.

Wishing you elegance and confidence in every step of the way,

Bridelulu Team

BrideLulu からの回答

2025年5月27日

Dear Sherry,

Thank you for reaching out to us. Please rest assured that all our gowns are meticulously handcrafted by experienced tailors to ensure the highest quality.

We sincerely apologize for any inconvenience you may have encountered. To help resolve this promptly, could you kindly provide us with your order number? This will allow us to investigate the issue thoroughly and assist you effectively.

For further assistance, feel free to contact us directly at support@bridelulu.com. We’re here to ensure your experience with Bridelulu is nothing short of exceptional.

Looking forward to your reply.

Best regards,
The Bridelulu Team