The dress I ordered vs what I got was vastly different. I wish it would let me upload photos to show you how bad it was. Getting the dress was a breeze. They had great customer service in... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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My dress arrived beautifully packaged and ready to wear. I was concerned as I had had a bad experience before with ordering on-line. Stunningly simple dress and for a petite. This was such a specia... もっと見る
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I was amazed at how careful they were to double and triple check my measurements. The time it took to make and ship this beautiful gown was so quick! I never expected the quality of the fabric or th... もっと見る
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The dress is very pretty. I don’t think the bustle option was actually a bustle. And the skirt that adds volume is just like hoop skirt that comes separately. The support staff was unbelievably kind,... もっと見る
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企業情報
当該企業による記述
At BrideLulu, we specialize in creating stunning wedding dresses, elegant bridesmaid dresses, and glamorous gowns for all your special occasions. Our made-to-order designs ensure a perfect fit and a unique style that reflects your personal taste.
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33件のレビュー
顧客にレビューを依頼しています
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I was worried the dress wouldn't come…
I was worried the dress wouldn't come in time but customer service assured me it would and it did! Very glad they reached out to me when I tried to cancel the order.
2025年5月15日
BrideLulu からの回答
Dear Ruby,
Thrilled to read your review! We're so glad your dress arrived perfectly on time and that you're happy with it.
Hearing that we could turn your worry into satisfaction means the world to us. We strive to provide exceptional service, and your feedback is a fantastic validation of that effort.
Thank you again for choosing BrideLulu and for taking the time to share your positive experience. We truly appreciate it and hope you enjoy your dress!
Best,
BrideLulu Support Team
Customer Service
Customer Service
Customer service was great. I had a question as I thought I had an item missing but they were responsive and very helpful / polite. Not to mention everything that I had requested was received - I just need stronger prescpriton glasses. ;)
2025年5月22日
BrideLulu からの回答
Dear Jane,
Thank you sincerely for your unwavering support and trust in Bridelulu. It is truly an honor to be part of your special moments through our creations.
Your confidence in us fuels our passion to continuously elevate every detail – from the precision of our hand-stitched designs to the personalized service we strive to deliver.
Wishing you joy and beauty in every step ahead. We’re always here to celebrate life’s elegance with you.
Warm regards,
The Bridelulu Team
I have tried emailing to return the…
I have tried emailing to return the dress and am not getting a response.
2025年4月30日
BrideLulu からの回答
Dear Janna,
We are sorry for the inconvenience.
Our Customer Service Team has tried to contact you via email and SMS to explain the possible errors that caused us not to receive the email reminder. Please check the message.
Please contact us via email if you have any questions. We will respond ASAP.
Email: support@bridelulu.com
Our Customer Service Team leaves the office on weekends.
Best,
Bridelulu Team
Communication and the beautiful dress
The communication about the size of the dress, as well as the abrupt response to my emails and the effort to understand every detail, was fantastic, but what was even better was my dress, which I fell in love with, as did everyone at my wedding.
2025年4月2日
BrideLulu からの回答
Dear Evrim,
We are so glad to hear that you are satisfied with the dress you received!
We are also honored that this dress can be the witness of your important moment on our behalf:)
Thank you for your support and trust in us! We wish you all the best!
Best regards,
BrideLulu Team
Amazing thank you !!!!
2025年4月22日
BrideLulu からの回答
Dear Martha,
Thank you for your support and trust!
Hope everything is going well for you~!
Best regards,
BrideLulu Team
BrideLulu からの回答
Dear Dyah,
Thank you for contacting us to correct this!
Our customer service department has contacted you via email, please check it out. We will do our best to resolve the issue for you.
Thank you in advance for your willingness to give us the opportunity to grow!
Best wishes,
BrideLulu Team
My order was filled way ahead of the…
My order was filled way ahead of the time they originally gave me. The wedding gown is beautiful and well made. Can't wait to wear it in July
2025年4月2日
I had to order my dress twice bc of my…
I had to order my dress twice bc of my mistake by not customizing the dress with my measurements. I got with customer service and they responded very quickly and they were able to help me with my situation. I was able to get my customized dress on time for my wedding.
2024年11月21日
BrideLulu からの回答
Dear Arlene,
Thank you so much for taking the time to share your 5-star experience!
Seeing your complete satisfaction makes everything we do worthwhile! Please know we're always here should you need any future alterations or special creations:)
Warmest regards,
Bridelulu
The dress I received is not the dress I…
The dress I received is not the dress I ordered but don’t have time to return and reorder. I’m so disappointed. The dress I ordered was knee length and the one I got is long with a train.
2025年3月18日
BrideLulu からの回答
Dear Tammy,
Thank you for sharing your feedback. We’ve reviewed your order and confirmed that it was fulfilled as requested: a Size 16W floor-length gown with a sweep train.
To resolve this promptly, we’ve emailed you. Please check your inbox (including spam/junk folders) and reply directly.
If you need further assistance, contact us at support@bridelulu.com. We’re here to help!
Best regards,
Bridelulu Team
Absolutely stunning….
Absolutely stunning flower girl dresses. High quality. Great communication. Faster shipping than I expected! Thank you so much.
2025年2月28日
BrideLulu からの回答
Dear Ashley,
Thank you for your wonderful review! We’re thrilled to hear you loved the flower girl dresses, and that our communication and speedy shipping met your expectations. It’s an honor to be part of your special occasion—please don’t hesitate to reach out if you need anything in the future!
Warm regards,
Bridelulu Team
The dress is very pretty
The dress is very pretty. I don’t think the bustle option was actually a bustle. And the skirt that adds volume is just like hoop skirt that comes separately. The support staff was unbelievably kind, responsive and helpful with all questions that I had showing me different dye options for different color dresses. There will be little tweaks to the dress that a seamstress will have to make but it’s worth not spending thousands of dollars for 5 to 6 hours. I was super disappointed to see that the support staff in England but dress was made in China.
2025年2月28日
BrideLulu からの回答
Hi Jillian,
Thank you for your kind words about the dress and our support team! We truly appreciate your feedback on the bustle and skirt design—we’ll review these details to improve future designs. While our production team is global (to ensure quality and accessibility), we’re proud that our UK-based staff provided the care you deserved. If any adjustments are needed, please don’t hesitate to reach out. We’re here to help!
Sincerely,
Bridelulu Team
Dress was a good fit
Dress was a good fit. Follow the fit chart. I had to size up. I’m usually a 4 but I ordered a 6 and it fit well. Construction was amazing. Definitely good quality for the price I paid.
2025年2月28日
BrideLulu からの回答
Dear Gladys,
Thank you for sharing your experience! We’re thrilled that you loved the quality and craftsmanship. As a growing company, your note on sizing helps us improve recommendations for future customers—we truly appreciate it!
Best regards,
Bridelulu Team
Amazing dress!
I highly recommend this shop, I discovered it by accident. Ordered the dress in the color shown on the order page, I dyed it black removed the zipper back and sewed in a corset back. Dress is absolutely stunning and is great quality. I felt stunning!
2025年2月28日
BrideLulu からの回答
Hi Anne,
Wow, thank you so much for your wonderful review! Reading your feedback truly put a smile on our faces. We’re so glad to hear that you enjoyed your wedding dress:) Knowing that we could make your day a little better is what keeps us motivated to do what we do!
If there’s ever anything else we can do to make your experience even more amazing, please don’t hesitate to reach out. We’re always here for you!
Thanks again for taking the time to share your thoughts—it means the world to us. We can’t wait to see you again soon!
Warmest wishes,
Bridelulu
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