Brooks Running レビュー 608

J’ai contacté Brook pour un problème sur mes Chaussure, au bout de très peu de kilomètres, la Chaussure s’est déchirée de chaque côté du mesh au bout de 300 km. Mon dossier a été géré rapidement et j’ai eu un SAV pour le changement des chaussures, je suis ravi.

I have been wearing Brooks for many years from the years of marathons and feature runs to my suburban circuits and trails I tend to do these days. No lower leg issues while wearing them. However recently I had an issue with a new pair of runners - a defect. Brooks took a look at the issue via images and replaced these with a new pair. Thats real class!

Ho inviato l'esame baropodometrico (del mio piede in fase statica e dinamica) a Brooks, che mi ha fornito in brevissimo tempo indicazioni sulla scarpa adatta per me. Spero che il consiglio sia azzeccato.

Esperienza molto negativa con Brooks.
Sul sito compare un pop-up che pubblicizza uno sconto del 20%; successivamente ho scoperto che la promozione era valida solo sull’abbigliamento e non sulle scarpe, quindi riconosco l’errore iniziale.

Il vero problema, però, è stato il servizio clienti: risposte poco chiare, automatiche e completamente prive di empatia. Mi è stato suggerito di procedere comunque con l’ordine per poi modificarlo, ma una volta effettuato l’acquisto l’ordine non era né modificabile né annullabile. L’unica “soluzione” proposta è stata il reso, con perdita di tempo per il rimborso.

Anche davanti a una situazione eccezionale, l’assistenza si è limitata a risposte standard, senza alcun reale tentativo di venire incontro al cliente. Nessuna flessibilità, nessuna comprensione. Davvero deludente.

Cancelled my order for no reason. I fully believe this is discrimination and racism. I used a discount code now when trying to place a new order it does not work. Avoid them and go elsewhere many better brands.

Camilla looked after me as if I was a member of her family 10/10,
Thanks very much for that, could not praise you enough.

Excellent products, backed up by a first class customer service. Both Fatma and Oly were a joy to deal with and I would not fail to recommend Brooks Running.

Sorted out some spare insoles free of charge.

Service clientèle, notamment Olivia, a été à mon écoute et après l'envoi de photos, une nouvelle paire de chaussures d'un modèle supérieur m'a été envoyé.
Cette version Ghost 17 est formidable, je me sens comme dans des chaussons.
Bravo 👏

Camilla was fantastic at sorting out an issue I had with a Brooks shoe I had purchased. Communication both over the phone and on email was swift and professional. Camilla was extremely understanding and helpful, offering nothing short of a professional, kind customer service. It is great to see larger companies still offering personal customer service, and truly caring for their customers. Thank you Brooks!

Camilla was so helpful sorting out a sizing issue for me. Such good customer service.

I have ran in Brooks trainers for many years. I purchased a pair of Brooks trainers but not directly from Brooks. When the retailer wouldn’t help resolve an issue I had with the trainers, Brooks resolved this directly.

The customer service from Fatma was out of this world! So patient, accommodating and supported me through every step of the way with finding the right shoe! Amazing!

Avendo particolari esigenze per la conformazione del piede, ho scritto all'assistenza per un consulto tecnico su alcuni modelli: le risposte sono state veloci e articolate, aggiungendo informazioni utili per fare un acquisto più consapevole. bravi !

Scarpe consigliate dal mio Podologo e tecnico ortopedico. Sono leggere, confortevoli, correggono il mio problema di deambulazione ed anche molto belle. Le ho acquistate sul sito perché nei negozi non ho trovato i colori che desideravo

service sav impeccable avec une grande réactivité.
Délai de livraison rapide

Il servizio clienti si è reso subito disponibile, adesso sono in attesa di notizie dallo stor a cui mi sono appoggiata per sapere se riconoscerà il difetto della scarpa che deve essere valutata dalla casa madre.

I have been running in Brooks shoes for a couple of years now. I need the GTS shoe due to being an overpronator and the Glycerin GTS is my go to daily runner. Recently, due to the wet Irish weather I opted to try the Adrenaline GTS GTX, however, after a couple of runs I determined that they are not suitable for my needs. I contacted Brooks who have understood my needs and helped me replace my Adrenaline GTS with a pair of Glycerin GTS. Thank you, Brooks!

Keen to check their other offerings for trail and tempo runs.

Meine Anfrage bezüglich einem geeigneten Laufschuh zu meinen individuellen Bedürfnissen wurde sehr ausführlich beantwortet. Kann ich somit nur empfehlen.

The help I received from Jess in replacing my Glycerin 21's after both outside seams of the trainers had split was second to none

Prompt reply and no hassle with replacing