Brother and Kin  レビュー 227

Brother and Kin からの回答

2025年4月21日 に更新

Hi Bilal!

Thank you so much for the great review.

We're thrilled to hear your order arrived quickly and that you were happy with the service provided by our Community Care Team! - We strive to provide a seamless and positive experience for all our customers.

Thank you for choosing us, and we hope to see you again soon!

Best wishes,

Brother + Kin

Brother and Kin からの回答

2025年4月4日

Hey Sebastian,

Thank you so much for leaving us a 5* review!

We're thrilled to hear that you're enjoying the knits and that the delivery met your expectations. We take pride in both quality and service, and it’s great to know we hit the mark for you.

We look forward to serving you again soon!

Best wishes,

Brother + Kin

Brother and Kin からの回答

2025年4月1日

Hi Harry,

We're sorry to read of your experience with us and would love to make this right!

Unfortunately, our returns portal was down yesterday afternoon, but this is now back up and running.

Our team have got back to your email this morning, and if you do have any further queries or concerns, please follow up via the email from the team and they will work on getting back to you as soon as possible.

Thank you for your understanding.

Best wishes,

Brother + Kin

Brother and Kin からの回答

2025年3月25日 に更新

Hi Becky!

We appreciate you taking the time to share your feedback.

We're so glad you enjoyed your new pieces and our quick delivery! - We strive to provide the best possible experience for our customers.

Thank you for choosing us, and we hope to see you again soon!

Best wishes,

Brother + Kin

Brother and Kin からの回答

2025年3月21日

Hi Calum,

Thank you for your honest review!

We’re so glad to hear that you’re happy with the quality and delivery, and we really appreciate your feedback about the joggers – we’ll definitely take your comments about the threading and pocket size into consideration as we work to improve.

Your satisfaction is important to us, and we hope to continue providing you with top-tier products in the future!

Best wishes,

Brother + Kin

Brother and Kin からの回答

2025年3月21日

Hi Harvey!

Thank you so much for your review.

We're thrilled to hear that you're happy with the quality and fit of your Sweatshirt. - Quality is so important to us here at Brother + Kin, so we are glad this is reflected.

Your recommendation means a lot to us, and we really appreciate your support!

Best wishes,

Brother + Kin

Brother and Kin からの回答

2025年3月21日

Hi Benita,

Thank you for your positive review!

We're so glad to hear that you found the ordering process easy and appreciated the regular updates.

Your feedback is greatly appreciated, and we look forward to seeing you again!

Best wishes,

Brother + Kin

Brother and Kin からの回答

2025年3月21日

Hey!

Thank you for your feedback.

We’re sorry to hear about the issue with your leather jacket! - We strive to offer high-quality products, and it’s disappointing to learn that your experience didn’t meet those standards.

Please reach out to our Community Care Team so we can get this resolved. - Your satisfaction is important to us, and we’d love the opportunity to make this right.

Best wishes,

Brother + Kin

Brother and Kin からの回答

2025年3月21日

Hi Izza!

We’re truly sorry to hear about the issues you’ve experienced with your purchase. - This is certainly not the standard we aim for, and we understand your frustration, especially at this price point.

We appreciate you bringing this to our attention, and we’d love to make this right for you. - Please reach out to our Community Care Team if you haven't already done so, and we’ll assist with a return or exchange

Thank you for your feedback, and we’re committed to improving our quality control moving forward.

Best wishes,

Brother + Kin

Brother and Kin からの回答

2025年3月24日

Hey!

Thank you for your feedback.

We're sorry to hear that items you’re interested in are often sold out. We’re constantly working to restock popular products as quickly as possible, and we truly appreciate your patience.

If you’d like, you can sign up for restock alerts to be notified as soon as your favourite items are available again. - We hope to have them back in stock for you soon!

Best wishes,

Brother + Kin

Brother and Kin からの回答

2025年3月24日

Hi Cameron!

Thank you so much for the fantastic review.

We’re thrilled to hear you love the quality and fit of our clothes. As for the modelling offer – we love your enthusiasm! Keep an eye on our social media, as we’re always looking for new faces.

We truly appreciate your support and hope to continue providing you with great styles!

Best wishes,

Brother + Kin

Brother and Kin からの回答

2025年3月24日

Hi Evanjelia!

Thank you so much for your amazing review.

We're so glad to hear that you love the quality and fit of our jumpers. -Your support means the world to us, and we're thrilled that you're a fan of Sisters and Seekers & Brothers and Kin.

We can’t wait to have you shop with us again soon!

Best wishes,

Brother + Kin

Brother and Kin からの回答

2025年3月24日

Hi Fiona!

We’re truly sorry to hear about your recent experience, and we understand your frustration.

This is not the level of service we strive to provide, and we sincerely apologise for the delay in processing your order and the lack of communication. We’re investigating what went wrong to ensure this doesn’t happen again.

We’d love the chance to make things right if you have not yet spoken with the team – please reach out to our Community Care Team so we can assist you further.

Thank you for your feedback, and we hope we can regain your trust in the future.

Best wishes,

Brother + Kin

Brother and Kin からの回答

2025年3月24日

Hi Ben,

Thank you for the great review!

We're so glad you’re happy with the quality and fit of your Hoodie. - We appreciate you sharing the helpful tip about the sizing – it's always great for future customers to know.

We look forward to seeing you again soon!

Best wishes,

Brother + Kin

Brother and Kin からの回答

2025年3月24日

Hi Eleanor!

We’re really sorry to hear about the confusion with your return, and we completely understand how frustrating this must be.

This is not the experience we aim to provide, and we apologise for any inconvenience caused. Please reach out to our Community Care Team if this is still unresolved so we can resolve this issue for you as quickly as possible.

Thank you for your feedback, and we hope next time we can turn this back around!

Best wishes,

Brother + Kin

Brother and Kin からの回答

2025年3月25日

Hi Craig!

Thank you for your review.

We're glad to hear you had a positive experience, and hope to see you again soon!

Best wishes,

Brother + Kin

Brother and Kin からの回答

2025年3月25日

Hi Hilary!

Thank you for taking the time to share your experience.

We're so glad to hear you had a positive experience with our gift card process! - We strive to provide excellent service and appreciate your kind words.

Best wishes,

Brother + Kin

Brother and Kin からの回答

2025年3月25日

Hi Eddie,

We appreciate your review and are thrilled you love the quality, design, and luxurious look of our product!

We value your feedback on colour options and will take it into consideration for future designs. - It is important to us to offer a variety of options.

Thank you for shopping with us!

Best wishes,

Brother + Kin

Brother and Kin からの回答

2025年3月25日

Hey!

We're really sorry to hear about your experience, and we sincerely apologise for the lack of response. This is certainly not the standard of service we aim to provide. - We understand your frustration, especially during such a busy time.

We’d love the opportunity to make things right for you and if you have not already spoken with the team, please reach out to us on support@brotherandkin.com or send us a direct message on Instagram, and we will prioritize resolving your issue as quickly as possible.

Thank you for bringing this to our attention, and we hope we can restore your confidence in our company.

Best wishes,

Brother + Kin

Brother and Kin からの回答

2025年3月25日

Hi Joanne!

Thank you so much for your review.

We're so happy to hear you had a great ordering experience and that you love the garment!

We appreciate your kind words and will strive to continue providing excellent service.

Best wishes,

Brother + Kin