Where to start? Poorly signed with no maps that I saw. Baggage handling was rough resulting in a destroyed hard case. Security staff were extremely rude and unprofessional. Talking and laughing as pa... ãã£ãšèŠã
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Amongst the worst airports serving an EU Capital. And they also pretend to be the European Capital!!! Incompetent personnel at the luggage controls and scanning devices probably dating back to 20 year... ãã£ãšèŠã
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Op maandag 4 mei kwamen wij met een vlucht van singapore Airlines aan op de luchthaven van Zaventem. Helle lange rijen vóór de immigratie check, verschillende toestellen dat niet werkten, 2 verantwoor... ãã£ãšèŠã
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Absolutely appalling. On a non-EU passport it took me 3 hours to get into the country after a 24 hour flight. On departure, I almost missed my flight, waiting for hours to get through security, and ho... ãã£ãšèŠã
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In 2019, more than 26 million passengers arrived or departed at Brussels Airport, making it the 26th busiest airport in Europe.
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- info@brusselsairport.be
- brusselsairport.be
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Horrible security
Horrible security, never ever will I fly through Brussels again
2026幎5æ16æ¥
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Where to start
Where to start? Poorly signed with no maps that I saw. Baggage handling was rough resulting in a destroyed hard case. Security staff were extremely rude and unprofessional. Talking and laughing as passengers including myself were screened for extra security. Made to feel insignificant. Screening staff asked my preference of language and then continued to use their own. My hip replacement sets most scanners off and usually a quick pat down and a hand scanner and Iâm on my way - not at Brussels - I felt like a criminal. Donât fly to Europe via Brussels if you can possibly avoid it!
2026幎5æ11æ¥
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Brussels Airport ããã®åç
Dear
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience at our airport.
Regarding your baggage, we recommend that you report this directly to your airline, as they are responsible for baggage handling and any damage that may occur during the process.
We also regret to hear how you felt during the security screening.
Please note that when the metal detector is triggered, additional screening is required for security reasons.
These procedures must be followed strictly, regardless of whether a passenger has a medical implant such as a hip replacement.
That said, we sincerely regret that you felt uncomfortable and poorly treated during this process.
This is not the level of service we aim to provide.
Thank you again for your feedback, and we appreciate your patience and understanding.
Kind regards,
Above and beyond customer service
When packing a gift I just bought in an Aelia duty free shop, I realized I forgot to repack at security check the transparent plastic bag with toiletries and medication that you need to remove from your bag at security control. Having already passed through the Schengen passport control, there was no way for me to return. Two helpful staff members of Aelia offered to return for me and go find the transparent bag. With some telephoning back and forth while I waited in their store, they found it, returned it and I made it on time to my flight with all my belongings. The team truly went above and beyond. And it took less than 20 minutes. Dank u! Merci!
2026幎5æ10æ¥
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Brussels Airport ããã®åç
Dear,
It is truly a pleasure to read your message. Thank you very much for taking the time to share such positive feedback.
We are delighted to hear about your experience and will be sure to pass on your kind words to the Aelia Duty Free team involved. Stories like yours are very motivating for our staff and highlight their commitment to going the extra mile for our passengers.
Thank you once again for your message, and we wish you a pleasant continuation of your journey.
Kind regards,
Just the most stupid airport staffâŠ
Just the most stupid airport staff ever, never seen such a motivation in making people lose time. Oh and the flights are frequently late. Just gross.
2026幎5æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Brussels Airport ããã®åç
Dear
We appreciate you taking the time to share your feedback with us, as it helps us continually improve the quality of the services provided at the airport
Kind regards,
Een echte schande!
Op maandag 4 mei kwamen wij met een vlucht van singapore Airlines aan op de luchthaven van Zaventem. Helle lange rijen vóór de immigratie check, verschillende toestellen dat niet werkten, 2 verantwoordelijken die zich van niets aantrokken, niet hielpen en bovenop nog slecht gezind waren, een echte schande. Door die lange wachttijden was onze bagage al van de band en klaar om weg te voeren... en dat in "The Capital of Europe". Wij hadden in Australië, Singapore verschillende vluchten op luchthavens die véél groter zijn en alles was daar vlekkeloos verlopen en goed georganiseerd. Een wereld van verschil!
2026幎5æ4æ¥
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Brussels Airport ããã®åç
Beste Carine
Dank u dat u de tijd heeft genomen om uw feedback met ons te delen. Het spijt ons zeer te horen dat u lange wachttijden heeft ervaren bij de grenscontrole. We begrijpen hoe frustrerend dit kan zijn. Dit is niet de ervaring die wij als Brussels Airport onze passagiers willen bieden.
Momenteel zorgt de invoering van het nieuwe Entry/Exit System (EES) ervoor dat grenscontroles langer duren dan voorheen, aangezien er extra stappen nodig zijn. Wij werken nauw samen met de Federale Politie om de operaties zo efficiënt mogelijk te ondersteunen. We hopen u bij een volgend bezoek een vlottere ervaring te kunnen aanbieden.
Prettige dag verder!
Inefficient
Inefficient, too long waiting times for non-EU arrivals
2026幎5æ7æ¥
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Brussels Airport ããã®åç
Thank you for taking the time to share your feedback. We are very sorry to hear that you experienced long waiting times at the border. We understand how frustrating this can be. This is not the experience that we as Brussels Airport want to offer our passengers.
At the moment, the rollout of the new Entry/Exit System (EES) means that border checks take longer than before, as additional steps are required. We are working closely with the Federal Police to support operations as effectively as possible. We hope to offer you a smoother experience on a future visit.
Amongst the worst airports serving anâŠ
Amongst the worst airports serving an EU Capital. And they also pretend to be the European Capital!!! Incompetent personnel at the luggage controls and scanning devices probably dating back to 20 years ago, at least. These often 20 years old employees just mess up your luggage stuff, without having the faintest idea what they are looking for. Shameful! Bruxelles would deserve something better.
2026幎4æ28æ¥
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Brussels Airport ããã®åç
Dear Will,
We thank you for taking the time to share your feelings with us as customer feedback allows us to permanently improve the quality of the services at the airport.
Absolutely appalling
Absolutely appalling. On a non-EU passport it took me 3 hours to get into the country after a 24 hour flight. On departure, I almost missed my flight, waiting for hours to get through security, and hours to get through immigration. It felt racist and abusive. Staff (if you can find them) display a callous indifference to distressed souls missing connecting flights. Fights break out as stress levels rise and it starts to feel like Lord of the Flies. Staff still do nothing. Belgium should really be ashamed and do something about it.
2026幎4æ23æ¥
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Brussels Airport ããã®åç
Dear Linda
Thank you for taking the time to share your feedback.
We are very sorry to hear that you experienced long waiting times at the border.
We understand how frustrating this can be. This is not the experience that we as Brussels Airport want to offer our passengers.
At the moment, the rollout of the new Entry/Exit System (EES) means that border checks take longer than before, as additional steps are required.
We are working closely with the Federal Police to support operations as effectively as possible. We hope to offer you a smoother experience on a future visit.mps de nous faire part de vos impressions car les commentaires des clients nous permettent d'améliorer en permanence la qualité des services de l'aéroport.
Truly the worst airport in Europe
Truly the worst airport in Europe. Avoid like the plague.
2026幎4æ28æ¥
èªçºçãªã¬ãã¥ãŒ
Brussels Airport ããã®åç
Hi Nuan, could you share more details on why you gave us this score? You can easily do so through our online form here: https://bit.ly/3xRHZM2.
Your feedback helps us improve the experience for our passengers.
Thanks in advance!
Avoid at all costs. Only gave 1 star so I could write this warning for others
First trip to Brussels for my birthday today and I'm still standing in the same non-EU queue for the last 2 hours. Why are you allowing such a heavy arriving flight schedule if you can't accommodate the arrivals? Highly inefficient and incapable. For the amount of reviews saying the same, and all the responses saying they appreciate our feedback to improve their service, I'm appalled and quite frankly, would rather turn around and get on the first flight back to Heathrow. What a waste of time and money and if this is my introduction to the country, I'll avoid it at all costs going forward. This is my 74th country and the WORST airport I have been to for inefficiency and uselessness. I see all the responses below re the reasons for delays but let's be honest, if a business had this many bad reviews about the same thing, they'd do something about it, not just keep copying and pasting responses to the same complaint over and over again. Whoever runs the border patrol, whether it's the airport or Federal Police is irrelevant when you're standing in a queue for 2 hours, exhausted, nauseous and just wanting to go home. Awful choice for this year's birthday celebration.
2026幎4æ25æ¥
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Brussels Airport ããã®åç
Dear Selina,
We have received your message and have read it carefully.
We regret that you experienced longer waiting times at passport control at our airport.
Please note that border control is carried out by the Federal Police. As the airport, we do not have any influence on how passport control is organised. The Federal Police, which is part of the Belgian government, independently decides how many booths are opened and how much staff is allocated for a specific flight.
Despite close cooperation and coordination between our airport and the Federal Police, it may happen thatâdue to limited capacity or a high number of arriving passengers during busy periodsâwaiting times are longer than expected.
At the moment, the rollout of the new Entry/Exit System (EES) means that border checks take longer than before, as additional steps are required.
We are working closely with the Federal Police to support operations as effectively as possible. We hope to offer you a smoother experience on a future visit.
Kind regards,
Als ik 0 sterren kon geven
Als ik 0 sterren kon geven, ik zou het direct doen. Wachttijden aan controle zijn super lang met momenten. Ook heel veel internationale mensen ineens allemaal in vakantie op zelfde tijdstip. Er wordt geen extra personeel voorzien tijdens deze drukkere periodes. Kinderen die huilen in de wachtrijen of lawaai maken, heel veel frustraties door lange wachttijden. Personeel van luchthaven is ook duidelijk overwerkt. Er is te weinig personeel aan de controlepoorten. Het gaat super traag/slow. Mensen geraken enkel nog meer geprikkeld en geirriteerd terwijl ze zich juist ontspannen zouden moeten voelen als ze in verlof gaan vertrekken. Een gekkenkot in Zaventem! Ook de omleidingen , ik kom hier alvast nooit meer .
2026幎4æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Brussels Airport ããã®åç
Beste Lynn,
Wij hebben uw bericht goed ontvangen en met zorg gelezen.
Het spijt ons dat u op onze luchthaven langer moest wachten bij de paspoortcontrole.
We willen u erop wijzen dat de grenscontrole wordt uitgevoerd door de Federale Politie. Als luchthaven hebben we geen invloed op de organisatie van de paspoortcontrole. De Federale Politie, die deel uitmaakt van de Belgische overheid, bepaalt autonoom hoeveel vakjes er geopend worden en hoeveel personeel er ingezet wordt voor een bepaalde vlucht.
Ondanks een goede opvolging en samenwerking tussen onze luchthaven en de Federale Politie, kan het gebeuren dat door capaciteitsproblemen of verhoogde passagiersaantallen tijdens drukke periodes, de wachttijden langer zijn dan verwacht.
Momenteel zorgt de uitrol van het nieuwe Entry Exit System (EES) ervoor dat de grenscontroles langer duren dan voorheen, aangezien er extra stappen nodig zijn.
Als luchthavenuitbater doen wij er alles aan om onze passagiers een zo goed mogelijke dienstverlening te bieden. We waarderen het dan ook dat u de tijd nam om uw ervaring met ons te delen.Â
Met vriendelijke groeten,
Onbeschoft personeel en nauwelijksâŠ
Onbeschoft personeel en nauwelijks fatsoenlijk contact
2026幎4æ23æ¥
èªçºçãªã¬ãã¥ãŒ
Brussels Airport ããã®åç
Beste Morris
Zou je ons meer kunnen vertellen over waarom je deze score hebt gegeven?
Dit kan eenvoudig via ons online formulier hier: https://bit.ly/3xRHZM2.
Jouw feedback helpt ons de ervaring voor onze passagiers verder te verbeteren.
Alvast bedankt!
The worst airport
The worst airport. If you need to change your plane on flight, you can lose it. Passport control can take too much time, around 3 hoursâŠ
If you have a choice, choose another airport.
2026幎4æ16æ¥
èªçºçãªã¬ãã¥ãŒ
Brussels Airport ããã®åç
Dear Thank you for taking the time to share your feedback. We are very sorry to hear that you experienced long waiting times at the border. We understand how frustrating this can be. This is not the experience that we as Brussels Airport want to offer our passengers.
Unfortunately, your experience was caused by a combination of circumstances. At the moment, the rollout of the new Entry/Exit System (EES) means that border checks take longer than before, as additional steps are required. At the same time, on that specific day, there was a staffing shortage within the Federal Police, who are responsible for carrying out these border controls.
We are working closely with the Federal Police to support operations as effectively as possible. We hope to offer you a smoother experience on a future visit. Kind Regards,
The worst European airport for passportâŠ
The worst European airport for passport control and the situation is the same for years.
This is happening despite a very profitable financial situation for the airport which shows incompetence or negligence
2026幎4æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Brussels Airport ããã®åç
Dear Yassine Thank you for taking the time to share your feedback. We are very sorry to hear that you experienced long waiting times at the border. We understand how frustrating this can be. This is not the experience that we as Brussels Airport want to offer our passengers.
Unfortunately, your experience was caused by a combination of circumstances. At the moment, the rollout of the new Entry/Exit System (EES) means that border checks take longer than before, as additional steps are required. At the same time, on that specific day, there was a staffing shortage within the Federal Police, who are responsible for carrying out these border controls.
We are working closely with the Federal Police to support operations as effectively as possible. We hope to offer you a smoother experience on a future visit.
I waited in the non-EU line for overâŠ
I waited in the non-EU line for over three hours today and made little progress. I gave up and returned to my departing airport.
2026幎4æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Brussels Airport ããã®åç
Dear
Thank you for taking the time to share your feedback. We are very sorry to hear that you experienced long waiting times at the border. We understand how frustrating this can be. This is not the experience that we as Brussels Airport want to offer our passengers.
At the moment, the rollout of the new Entry/Exit System (EES) means that border checks take longer than before, as additional steps are required. We are working closely with the Federal Police to support operations as effectively as possible. We hope to offer you a smoother experience on a future visit.
Kind regards
Zéro service
Arrivé le 2 avril 2026 vers 22h-22h30...nos bagages n ont pas suivis, évidemment stress, nous voyons un panneau en direction d un bureau, un stand? pour déclarer la perte des bagages, il y a deux endroits où le faire, nous nous dirigeons vers ce qui est l endroit correspondant a notre compagnie aérienne, un homme est derriÚre le comptoir, nous voit arriver avec d autres passagers dans le même cas que nous, il fait demi tour, passe une porte et disparaît...le service a la Belge, il y a des machines pour déclarer la perte, vous passez votre temps a essayer de l utiliser sans résultat concluant...il est 22h30 pas 3h du matin, il n y a presque personne, tout est vide et fermé, personne pour vous renseigner, heureusement que la compagnie a été parfaite mais l aéroport de Bruxelles est un des pires et je ne parle pas du service PMR qui est catastrophique, accueil désagréable et inefficace.
2026幎4æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Brussels Airport ããã®åç
Bonjour Patrick,
Nous regrettons que le processus de déclaration des bagages perdus ne se soit pas déroulé conformément à vos attentes.
La gestion des bagages, y compris la déclaration et le traitement des bagages perdus, relÚve de la responsabilité de la compagnie aérienne et de son prestataire sousâtraitant.
Nous vous conseillons dâenvoyer votre plainte directement à votre compagnie aérienne afin quâelle puisse assurer le suivi nécessaire.
Nous regrettons également dâapprendre que le service PRM nâa pas répondu à vos attentes.
Nous vous remercions de nous avoir fait part de votre retour à ce sujet.
Bien à vous,
Slechte begeleiding en onacceptabele vertraging
Wij haalden onze kleinkinderen op die vanuit China om 07.38 landden. Ze werden opgewacht door een begeleidster, die ze door de douane moest loodsen, daarna de bagage van de band halen en daarna de kinderen met bagage bij ons afleveren. Ze zou ons per telefoon melden als ze er aan kwam. We hebben geen telefoontje gehad en het duurde ruim 2,5 uren voordat ze door de paspoortcontrole waren. Daarna kon de begeleidster de koffers op de loopband niet vinden en de kinderen werden door de begeidster naar buiten gebracht, waar de kinderen ons ontdekten. De begeleidster heeft ins niet gebeld, hoewel ik op het formulier dat ik moest ondertekenen mijn telefoonnummer zag. We hebben zelf met de kinderen en hun boardingpasses hun bagage uiteindelijk gekregen. We konden eindelijk vertrekken met onze kleinkinderen van 9 en 10 jaar oud, ruim 4 uren na aankomst van het vliegtuig. Volgende keer toch maar weer via Schiphol
2026幎4æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Brussels Airport ããã®åç
Beste Roelof
Bedankt dat u de tijd heeft genomen om uw feedback met ons te delen.
Het spijt ons zeer te horen dat u lange wachttijden heeft ervaren aan de grenscontrole.
We begrijpen hoe frustrerend dit kan zijn. Dit is niet de ervaring die Brussels Airport zijn passagiers wil bieden.
Momenteel zorgt de uitrol van het nieuwe Entry/Exit System (EES) ervoor dat de grenscontroles langer duren dan voorheen, aangezien er bijkomende stappen nodig zijn. Wij werken nauw samen met de Federale Politie om de operaties zo efficiënt mogelijk te ondersteunen. We hopen u bij een volgend bezoek een vlottere ervaring te kunnen bieden.
U geeft aan dat de begeleiding niet is verlopen zoals u had gewenst. In dit geval raden wij u aan om dit te melden aan de luchtvaartmaatschappij. De begeleiding van kinderen wordt namelijk georganiseerd door de luchtvaartmaatschappij of haar afhandelaar.
Wij stellen voor dat u dit ook aan hen meedeelt, zodat zij kunnen nagaan wat er precies is gebeurd. Nogmaals betreuren wij dat u deze ervaring heeft moeten meemaken.
Brussel International airport is theâŠ
Brussels International Airport is one of the worst airports I have ever experienced as a non-EU visitor. The process is extremely slow, and the lines are excessively long. Even after one hour, we were still stuck waiting with little to no progress.
This is not a new issueâcomplaints about delays and poor management have existed for a long time. Yet, the authorities have failed to implement any meaningful improvements. Offering a free bottle of water does not address the underlying problem.
For a country like Belgium, this level of service is deeply disappointing. The airport feels underdeveloped compared to many others around the world. Customer service is poor, and the overall experience does not reflect the standards expected of a major international hub.
After flying for 10 hours, travelers deserve a more efficient and welcoming arrival experience. Unfortunately, Brussels Airport falls far shortâeven compared to airports in countries such as Thailand, Indonesia, and the Philippines, which often handle arrivals more efficienty than Brussels.
This situation puts Belgium to shame. Until significant improvements are made, travelers should be aware of the potential delays and frustrations when arriving here.
2026幎4æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Brussels Airport ããã®åç
Dear,
We have received your message and have read it carefully.
We regret that you experienced longer waiting times at passport control at our airport.
Please note that border control is carried out by the Federal Police. As the airport, we do not have any influence on how passport control is organised. The Federal Police, which is part of the Belgian government, independently decides how many booths are opened and how much staff is allocated for a specific flight.
At the moment, the rollout of the new Entry/Exit System (EES) means that border checks take longer than before, as additional steps are required.
Despite close cooperation and coordination between our airport and the Federal Police, it may happen thatâdue to limited capacity or a high number of arriving passengers during busy periodsâwaiting times are longer than expected.
As the airport operator, we do everything we can to provide our passengers with the best possible service. We therefore appreciate that you took the time to share your experience with us.
We hope to offer you a smoother experience on a future visit.
Kind regards,
Over 3 hours in arrivals customs que
Over 3 hours in arrivals customs que last weekend. Beyond bad for non EU travelers. Would have been faster to fly Amsterdam or Paris and take a train
2026幎3æ28æ¥
èªçºçãªã¬ãã¥ãŒ
Brussels Airport ããã®åç
Dear Andy
Thank you for taking the time to share your feedback.
We are very sorry to hear that you experienced long waiting times at the border.
We understand how frustrating this can be. This is not the experience that we as Brussels Airport want to offer our passengers.
At the moment, the rollout of the new Entry/Exit System (EES) means that border checks take longer than before, as additional steps are required.
We are working closely with the Federal Police to support operations as effectively as possible. We hope to offer you a smoother experience on a future visit.
Kind Regards,
Expérience absolument inacceptable à âŠ
Expérience absolument inacceptable à lâaéroport de Bruxelles.
Le 28 mars 2026, lors du passage au contrÃŽle automatisé des passeports, la machine a littéralement déchiré mon passeport. Résultat : document inutilisable et refus immédiat dâembarquement.
Mais le pire nâest pas lâincident en lui-même.
Le pire, câest quâensuite :
⢠personne ne prend en charge
⢠personne ne constate réellement
⢠personne ne donne dâexplication
⢠chacun se renvoie la responsabilité
Lâaéroport dit que ce nâest pas lui, la police ne donne pas de réponse concrÚte, et au final, vous êtes seul à gérer les conséquences.
Conséquences dans mon cas :
⢠voyage annulé
⢠retour en urgence à mes frais
⢠démarches administratives à refaire
⢠frais supplémentaires importants
⢠et surtout : mise en péril de mon mariage
Ce qui est extrêmement inquiétant, câest que personne nâest capable de dire ce qui sâest passé, ni de garantir que cela ne se reproduira pas.
Un systÚme officiel qui détruit un passeport, sans aucune procédure claire derriÚre ?
Câest grave.
Je déconseille fortement cet aéroport tant quâaucune transparence ni responsabilité ne sont assumées.
2026幎3æ28æ¥
èªçºçãªã¬ãã¥ãŒ
Brussels Airport ããã®åç
Bonjour
Votre plainte a été traitée par eâmail.
Merci pour votre signalement.
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