Verschrikkelijke lange rijen voor paspoort controle. Mensen met kinderen moeten extra lang wachten. Wat een schande. 2h moeten aanschuiven na een lange vermoeiende vlucht met 2 kleine kindjes. Schanda... ãã£ãšèŠã
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Vorig jaar gaf ik mijn paspoort met mijn man en kind af aan de grenscontrole. Ik kreeg deze niet terug. De politieman beweerde dat hij mijn paspoort niet gekregen had. Ik ben overal gaan zoeken op de... ãã£ãšèŠã
All the managers of this airport have to be fired for doing absolutely inefficient jobs, making people wait in the lines for border control 2-3 hours. I am pregnant and there eis not even a special li... ãã£ãšèŠã
They are still in the stone age with their 100ml maximum liquids. We travelled from Dublin where you can carry 2 l on board assuming we could travel back from Brussels with our hand luggage as is. Bu... ãã£ãšèŠã
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In 2019, more than 26 million passengers arrived or departed at Brussels Airport, making it the 26th busiest airport in Europe.
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Vilvoordelaan, 1930, Zaventem, ãã«ã®ãŒ
- info@brusselsairport.be
- brusselsairport.be
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In den frÃŒhen Morgenstunden landen dreiâŠ
In den frÃŒhen Morgenstunden landen drei Maschinen gleichzeitig- lange Schlangen und lange Wartezeit, lange Wege von B zu A. Einige haben Anschlussflug verpasst, auch weil niemand zufriedenstellende AuskÃŒnfte geben konnte. Dann ist nicht klar visualisiert, deshalb in den Massen nicht zu erkennen, wo fÃŒr EU- BÃŒrger die Passkontrolle ist.
Dann ist irritierend, dass in der App das Gate des Anschlussfluges genannt wird, aber nicht auf den Anzeigetafeln.
2026幎6æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Brussels Airport ããã®åç
Thank you for taking the time to share your feedback. We are very sorry to hear that you experienced long waiting times at the border. We understand how frustrating this can be. This is not the experience that we as Brussels Airport want to offer our passengers.
At the moment, the rollout of the new Entry/Exit System (EES) means that border checks take longer than before, as additional steps are required. We are working closely with the Federal Police to support operations as effectively as possible. We hope to offer you a smoother experience on a future visit.
Horribly run
Horribly run, 2 customs agents taking their sweet time while people left and right are missing their flights. Why tf are there only 2 people working with hundreds of people in line. Absolute idiots
2026幎6æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Brussels Airport ããã®åç
Dear passenger,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience at border control and the waiting time you encountered. We understand how stressful it can be when queues are long and there is a risk of missing a flight.
Security and customs operations are managed by the relevant authorities, and staffing levels are adjusted based on operational demand and peak traffic. That said, we recognise the importance of efficient passenger flow and we regularly share feedback such as yours with the responsible services in order to support improvements.
We regret that your journey through the airport did not meet your expectations and we appreciate you bringing this to our attention.
Kind regards,
Needs major updates
Needs major updates. Checked in online only to queue 40 mins to drop bags off. No difference to old check in queues.
Still using old scanning tech and metal detectors, so that's liquids only under 100ml and in separate bag, tech in a separate tray etc, and had to go through twice as the first scan wasn't good enough.
I arrived at the airport 2 hours before my flight departed, and arrived at the gate just before it closed.
For a major Capital, supposedly the central hub of Europe, it's pretty shocking by today's standards.
Invest in your airport Brussels.
2026幎5æ28æ¥
èªçºçãªã¬ãã¥ãŒ
Brussels Airport ããã®åç
Dear Tom
We appreciate you taking the time to share your feedback with us, as it helps us continually improve the quality of the services provided at the airport.
Kind regards,
Non Ú possibile che alle ore 20.00 siaâŠ
Non Ú possibile che alle ore 20.00 sia impossibile mangiare anche un croissant perché dicono stanno chiudendo.Effettivamente alle 20.30 chiudono tutti.
2026幎5æ25æ¥
èªçºçãªã¬ãã¥ãŒ
Brussels Airport ããã®åç
Dear Massimo
Thank you for taking the time to share your experience. Your feedback is invaluable and helps us further improve the services offered at the airport.
Kind regards,
Pessimo aeroporto personale scontroso non sanno parlare italiano
Pessimo aeroporto personale scontroso
Aperto il troller messo a soqquadro nessuno che parla italiano pessima esperienza mai più
2026幎5æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Brussels Airport ããã®åç
Dear
Thank you for your feedback.
We are sorry to hear about your experience and understand your frustration. Feedback like yours is very valuable, as it helps us identify where improvements can be made in our processes and services.
We would like to inform you that assistance at the airport is always available in the national languages and in English. However, Italian is not one of the national languages, and therefore we cannot always guarantee assistance in that language.
Thank you for your understanding.
Kind regards,
Appalling airport, glacial immigration.
Appalling airport. Queue for immigration is huge, the officials all move at a glacial speed. Why in the home of the EU does the airport not allow E-gates to be used for British and other nationalities? Most other EU countries allow E-gate entry and exit.
2026幎5æ22æ¥
èªçºçãªã¬ãã¥ãŒ
Brussels Airport ããã®åç
Dear Mandy,
We regret that you experienced longer waiting times at passport control at our airport.
Please note that border control is carried out by the Federal Police. As the airport, we do not have any influence on how passport control is organised. The Federal Police, which is part of the Belgian government, independently decides how many booths are opened and how much staff is allocated for a specific flight.
Despite close cooperation and coordination between our airport and the Federal Police, it may happen thatâdue to limited capacity or a high number of arriving passengers during busy periodsâwaiting times are longer than expected.
At the moment, the rollout of the new Entry/Exit System (EES) means that border checks take longer than before, as additional steps are required.
We are working closely with the Federal Police to support operations as effectively as possible. We hope to offer you a smoother experience on a future visit.
Kind regards,
The new âcheck-in for freeâ scum
They will invite you to check-in your luggage for free and have you pay if it exceeds a few grams. As if the price of the ticket was not high enough ð€
2026幎5æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Brussels Airport ããã®åç
Dear Sara,
For this request, we recommend contacting your airline directly.
Kind regards.
Lors de la vérification des passeportsâŠ
Lors de la vérification des passeports à lâaéroport de Bruxelles, nous avons été témoins dâun comportement particuliÚrement déplacé de la part dâun policier affecté au contrÃŽle frontalier. Celui-ci sâest adressé à une dame âgée de plus de 70 ans, en fauteuil roulant, avec un ton empreint de mépris et dâarrogance, simplement parce quâelle ne maîtrisait pas parfaitement le français. Il lui a notamment déclaré :
« Vous ne parlez pas français ? Mais il faut étudier, madame, il faut aller à lâécole. Ici, on est en Belgique, on parle bien français. »
Cette attitude nous a profondément choqués, tant par son manque dâhumanité que par lâhumiliation infligée à une personne âgée et vulnérable.
à notre retour de vacances, nous sommes malheureusement tombés sur le même agent, qui réprimandait cette fois un couple dâapparence étrangÚre voyageant avec leurs jeunes enfants. Sur un ton tout aussi condescendant, il leur reprochait de partir en vacances en dehors des congés scolaires, affirmant quâ« en Belgique, on ne fait pas ce quâon veut » et que « lâécole est obligatoire », sans même connaître leur situation personnelle leurs enfants pouvant trÚs bien être instruits à domicile.
Au cours de cette attente, nous lâavons vu sâadresser à plusieurs voyageurs avec le même dédain manifeste. Une employée de lâaéroport a même pris lâinitiative de nous faire passer à un autre guichet afin que nous nâayons pas affaire à lui, tant son attitude était désagréable et inappropriée.
Un tel comportement est indigne dâun agent représentant lâautorité publique dans un lieu international accueillant des voyageurs du monde entier.
2026幎5æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Brussels Airport ããã®åç
Bonjour,
Merci pour votre message.
Pour ce signalement, nous vous conseillons dâintroduire directement une plainte auprÚs du Comité P.
Cordialement,
New car hire in a an awful location aâŠ
New car hire is now in a an awful location, a 10 minute walk OUTSIDE of the terminal, the walkway is partly covered but its bad planning from a location point of view, asking people to carry luggage all that way, no consideration here for the customer........... WHY move it from the main terminal?
2026幎5æ18æ¥
èªçºçãªã¬ãã¥ãŒ
Brussels Airport ããã®åç
We appreciate you taking the time to share your feedback with us, as it helps us continually improve the quality of the services provided at the airport
Horrible security
Horrible security, never ever will I fly through Brussels again
2026幎5æ16æ¥
èªçºçãªã¬ãã¥ãŒ
Brussels Airport ããã®åç
Thank you for taking the time to share your experience. Your feedback is invaluable and helps us further improve the services offered at the airport.
Where to start
Where to start? Poorly signed with no maps that I saw. Baggage handling was rough resulting in a destroyed hard case. Security staff were extremely rude and unprofessional. Talking and laughing as passengers including myself were screened for extra security. Made to feel insignificant. Screening staff asked my preference of language and then continued to use their own. My hip replacement sets most scanners off and usually a quick pat down and a hand scanner and Iâm on my way - not at Brussels - I felt like a criminal. Donât fly to Europe via Brussels if you can possibly avoid it!
2026幎5æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Brussels Airport ããã®åç
Dear
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience at our airport.
Regarding your baggage, we recommend that you report this directly to your airline, as they are responsible for baggage handling and any damage that may occur during the process.
We also regret to hear how you felt during the security screening.
Please note that when the metal detector is triggered, additional screening is required for security reasons.
These procedures must be followed strictly, regardless of whether a passenger has a medical implant such as a hip replacement.
That said, we sincerely regret that you felt uncomfortable and poorly treated during this process.
This is not the level of service we aim to provide.
Thank you again for your feedback, and we appreciate your patience and understanding.
Kind regards,
Just the most stupid airport staffâŠ
Just the most stupid airport staff ever, never seen such a motivation in making people lose time. Oh and the flights are frequently late. Just gross.
2026幎5æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Brussels Airport ããã®åç
Dear
We appreciate you taking the time to share your feedback with us, as it helps us continually improve the quality of the services provided at the airport
Kind regards,
Een echte schande!
Op maandag 4 mei kwamen wij met een vlucht van singapore Airlines aan op de luchthaven van Zaventem. Helle lange rijen vóór de immigratie check, verschillende toestellen dat niet werkten, 2 verantwoordelijken die zich van niets aantrokken, niet hielpen en bovenop nog slecht gezind waren, een echte schande. Door die lange wachttijden was onze bagage al van de band en klaar om weg te voeren... en dat in "The Capital of Europe". Wij hadden in Australië, Singapore verschillende vluchten op luchthavens die véél groter zijn en alles was daar vlekkeloos verlopen en goed georganiseerd. Een wereld van verschil!
2026幎5æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Brussels Airport ããã®åç
Beste Carine
Dank u dat u de tijd heeft genomen om uw feedback met ons te delen. Het spijt ons zeer te horen dat u lange wachttijden heeft ervaren bij de grenscontrole. We begrijpen hoe frustrerend dit kan zijn. Dit is niet de ervaring die wij als Brussels Airport onze passagiers willen bieden.
Momenteel zorgt de invoering van het nieuwe Entry/Exit System (EES) ervoor dat grenscontroles langer duren dan voorheen, aangezien er extra stappen nodig zijn. Wij werken nauw samen met de Federale Politie om de operaties zo efficiënt mogelijk te ondersteunen. We hopen u bij een volgend bezoek een vlottere ervaring te kunnen aanbieden.
Prettige dag verder!
Amongst the worst airports serving anâŠ
Amongst the worst airports serving an EU Capital. And they also pretend to be the European Capital!!! Incompetent personnel at the luggage controls and scanning devices probably dating back to 20 years ago, at least. These often 20 years old employees just mess up your luggage stuff, without having the faintest idea what they are looking for. Shameful! Bruxelles would deserve something better.
2026幎4æ28æ¥
èªçºçãªã¬ãã¥ãŒ
Brussels Airport ããã®åç
Dear Will,
We thank you for taking the time to share your feelings with us as customer feedback allows us to permanently improve the quality of the services at the airport.
Absolutely appalling
Absolutely appalling. On a non-EU passport it took me 3 hours to get into the country after a 24 hour flight. On departure, I almost missed my flight, waiting for hours to get through security, and hours to get through immigration. It felt racist and abusive. Staff (if you can find them) display a callous indifference to distressed souls missing connecting flights. Fights break out as stress levels rise and it starts to feel like Lord of the Flies. Staff still do nothing. Belgium should really be ashamed and do something about it.
2026幎4æ23æ¥
èªçºçãªã¬ãã¥ãŒ
Brussels Airport ããã®åç
Dear Linda
Thank you for taking the time to share your feedback.
We are very sorry to hear that you experienced long waiting times at the border.
We understand how frustrating this can be. This is not the experience that we as Brussels Airport want to offer our passengers.
At the moment, the rollout of the new Entry/Exit System (EES) means that border checks take longer than before, as additional steps are required.
We are working closely with the Federal Police to support operations as effectively as possible. We hope to offer you a smoother experience on a future visit.mps de nous faire part de vos impressions car les commentaires des clients nous permettent d'améliorer en permanence la qualité des services de l'aéroport.
Truly the worst airport in Europe
Truly the worst airport in Europe. Avoid like the plague.
2026幎4æ28æ¥
èªçºçãªã¬ãã¥ãŒ
Brussels Airport ããã®åç
Hi Nuan, could you share more details on why you gave us this score? You can easily do so through our online form here: https://bit.ly/3xRHZM2.
Your feedback helps us improve the experience for our passengers.
Thanks in advance!
Avoid at all costs. Only gave 1 star so I could write this warning for others
First trip to Brussels for my birthday today and I'm still standing in the same non-EU queue for the last 2 hours. Why are you allowing such a heavy arriving flight schedule if you can't accommodate the arrivals? Highly inefficient and incapable. For the amount of reviews saying the same, and all the responses saying they appreciate our feedback to improve their service, I'm appalled and quite frankly, would rather turn around and get on the first flight back to Heathrow. What a waste of time and money and if this is my introduction to the country, I'll avoid it at all costs going forward. This is my 74th country and the WORST airport I have been to for inefficiency and uselessness. I see all the responses below re the reasons for delays but let's be honest, if a business had this many bad reviews about the same thing, they'd do something about it, not just keep copying and pasting responses to the same complaint over and over again. Whoever runs the border patrol, whether it's the airport or Federal Police is irrelevant when you're standing in a queue for 2 hours, exhausted, nauseous and just wanting to go home. Awful choice for this year's birthday celebration.
2026幎4æ25æ¥
èªçºçãªã¬ãã¥ãŒ
Brussels Airport ããã®åç
Dear Selina,
We have received your message and have read it carefully.
We regret that you experienced longer waiting times at passport control at our airport.
Please note that border control is carried out by the Federal Police. As the airport, we do not have any influence on how passport control is organised. The Federal Police, which is part of the Belgian government, independently decides how many booths are opened and how much staff is allocated for a specific flight.
Despite close cooperation and coordination between our airport and the Federal Police, it may happen thatâdue to limited capacity or a high number of arriving passengers during busy periodsâwaiting times are longer than expected.
At the moment, the rollout of the new Entry/Exit System (EES) means that border checks take longer than before, as additional steps are required.
We are working closely with the Federal Police to support operations as effectively as possible. We hope to offer you a smoother experience on a future visit.
Kind regards,
Als ik 0 sterren kon geven
Als ik 0 sterren kon geven, ik zou het direct doen. Wachttijden aan controle zijn super lang met momenten. Ook heel veel internationale mensen ineens allemaal in vakantie op zelfde tijdstip. Er wordt geen extra personeel voorzien tijdens deze drukkere periodes. Kinderen die huilen in de wachtrijen of lawaai maken, heel veel frustraties door lange wachttijden. Personeel van luchthaven is ook duidelijk overwerkt. Er is te weinig personeel aan de controlepoorten. Het gaat super traag/slow. Mensen geraken enkel nog meer geprikkeld en geirriteerd terwijl ze zich juist ontspannen zouden moeten voelen als ze in verlof gaan vertrekken. Een gekkenkot in Zaventem! Ook de omleidingen , ik kom hier alvast nooit meer .
2026幎4æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Brussels Airport ããã®åç
Beste Lynn,
Wij hebben uw bericht goed ontvangen en met zorg gelezen.
Het spijt ons dat u op onze luchthaven langer moest wachten bij de paspoortcontrole.
We willen u erop wijzen dat de grenscontrole wordt uitgevoerd door de Federale Politie. Als luchthaven hebben we geen invloed op de organisatie van de paspoortcontrole. De Federale Politie, die deel uitmaakt van de Belgische overheid, bepaalt autonoom hoeveel vakjes er geopend worden en hoeveel personeel er ingezet wordt voor een bepaalde vlucht.
Ondanks een goede opvolging en samenwerking tussen onze luchthaven en de Federale Politie, kan het gebeuren dat door capaciteitsproblemen of verhoogde passagiersaantallen tijdens drukke periodes, de wachttijden langer zijn dan verwacht.
Momenteel zorgt de uitrol van het nieuwe Entry Exit System (EES) ervoor dat de grenscontroles langer duren dan voorheen, aangezien er extra stappen nodig zijn.
Als luchthavenuitbater doen wij er alles aan om onze passagiers een zo goed mogelijke dienstverlening te bieden. We waarderen het dan ook dat u de tijd nam om uw ervaring met ons te delen.Â
Met vriendelijke groeten,
Onbeschoft personeel en nauwelijksâŠ
Onbeschoft personeel en nauwelijks fatsoenlijk contact
2026幎4æ23æ¥
èªçºçãªã¬ãã¥ãŒ
Brussels Airport ããã®åç
Beste Morris
Zou je ons meer kunnen vertellen over waarom je deze score hebt gegeven?
Dit kan eenvoudig via ons online formulier hier: https://bit.ly/3xRHZM2.
Jouw feedback helpt ons de ervaring voor onze passagiers verder te verbeteren.
Alvast bedankt!
The worst airport
The worst airport. If you need to change your plane on flight, you can lose it. Passport control can take too much time, around 3 hoursâŠ
If you have a choice, choose another airport.
2026幎4æ16æ¥
èªçºçãªã¬ãã¥ãŒ
Brussels Airport ããã®åç
Dear Thank you for taking the time to share your feedback. We are very sorry to hear that you experienced long waiting times at the border. We understand how frustrating this can be. This is not the experience that we as Brussels Airport want to offer our passengers.
Unfortunately, your experience was caused by a combination of circumstances. At the moment, the rollout of the new Entry/Exit System (EES) means that border checks take longer than before, as additional steps are required. At the same time, on that specific day, there was a staffing shortage within the Federal Police, who are responsible for carrying out these border controls.
We are working closely with the Federal Police to support operations as effectively as possible. We hope to offer you a smoother experience on a future visit. Kind Regards,
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