Buckingham Luxury Vacation Rentals レビュー 

102
TrustScore 5段階評価の4.5

4.3

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

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5つ星のうち1の評価

The driveway and road was completely iced over and resulted in us having to buy chains in order to access the rental. We expected the rental to be accessible considering the area had not received sno... もっと見る

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5つ星のうち5の評価

The Wilderness Lodge was absolutely perfect for our group. Everything was in great shape, we had everything needed for cooking, eating, linens, etc. Loved the heated towel racks and heated tile floo... もっと見る

5つ星のうち5の評価

The folks at Buckingham were friendly, responsive, and capable. Asks we had around the house were handled promptly (in one case, by their dedicated IT person—a luxury we've never had at other rental... もっと見る

5つ星のうち5の評価

Exceeded our expectations! From the very beginning, I felt taken care of by Cristina and Paul! They were extremely accommodating and friendly! The properties we viewed were all very well-maintained... もっと見る

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企業情報

  1. 貸し別荘
  2. 旅行代理店

さまざまな外部ソースから提供された情報

Buckingham Luxury Vacation Rentals is a property management company located in South Lake Tahoe, specializing in luxury. We offer a unique variety of South Lake Tahoe vacation rentals, ranging from deluxe cabins to elegant homes and condos.


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4.3

優良

TrustScore 5段階評価の4.5

102件のレビュー

5つ星
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3つ星
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4.3

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5つ星のうち5の評価

Great experience with Buckingham!

Great experience with Buckingham! On very short notice, Paul was able to find me a fabulous house on a 4 month lease. Not an easy feat when winter is approaching. I was moved in less than 24 hours later. The Buckingham team was also able to expedite the move-out process, inspection and deposit return. I will definitely be going back to these lovely folks when I return to Tahoe.

2019年2月15日
自発的なレビュー
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Buckingham Luxury Vacation Rentals からの回答

Thank you for your great review, Donny! We are glad to hear you enjoyed your winter property and our service, it was a pleasure having you stay with us. We look forward to seeing you again in the future.

5つ星のうち5の評価

Our place was great

Our place was great. It was super clean, plenty of space for the 3 couples that came, we had all the tools to cook at home, and it was a short walk to the heavenly gondola. We would definitely stay here again.

2019年2月15日
自発的なレビュー
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Buckingham Luxury Vacation Rentals からの回答

Thank you for your review, John! We are glad to hear you enjoyed your stay at the property and its amenities. We hope to have you stay with us again in the future.

5つ星のうち5の評価

Beautiful !

Beautiful cabin with everything you need! Me and my friends enjoyed our 4 day stay very much! Everything was very clean and in a nice neighborhood. Pretty close to everything!

2019年2月14日
自発的なレビュー
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Buckingham Luxury Vacation Rentals からの回答

Thank you for your review, Chellii! We are glad to hear you enjoyed your stay at the property. We hope to have you stay with us again in the future.

5つ星のうち5の評価

The facility was clean and well…

The facility was clean and well maintained. Our representative was professional and honest. No unpleasant surprises. Everything went just as we expected. Overall a great experience!

2019年1月31日
自発的なレビュー
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Buckingham Luxury Vacation Rentals からの回答

Thank you for your review, Robin! We are glad to hear you enjoyed your stay and our service. We hope to have you stay with us again in the future.

5つ星のうち5の評価

beautiful trip

beautiful trip, beautiful house. everything was perfect!

2019年1月30日
自発的なレビュー
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Buckingham Luxury Vacation Rentals からの回答

Thank you for your review, Celina! We are glad to hear you enjoyed your time here in Lake Tahoe. We hope to have you stay with us again in the future.

5つ星のうち5の評価

Excellent accommodations

Excellent accommodations. Perfect location,
Best casinos, ski resorts and restaurants.
We had a fantastic time.

2019年1月24日
自発的なレビュー
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Buckingham Luxury Vacation Rentals からの回答

Thank you for your review, Vivian! We are glad to hear you enjoyed your accommodations and the amenities on the South Shore. We hope to have you stay with us again in the future.

5つ星のうち4の評価

Icy icy icy

If the driveway & walk way cleared of snow and ice I would have rated this property a 5 star. It is a great unit and a great location, but I will not rent it again due to the danger of driving, parking and walking to this unit. I was told the association was responsible for clearing but we didn’t see anyone clear any of the roads or walk ways in this gated community the 7 days we were there

2019年1月16日
自発的なレビュー
Buckingham Luxury Vacation Rentals ロゴ

Buckingham Luxury Vacation Rentals からの回答

Thank you for your review, AC. We apologize for the inconvenience the ice caused you and your group. The freezing temperatures after the Christmas storm left much of the town covered in a thick layer of ice. As the home owner's association failed to send personnel out to clear the snow and ice, we sent an employee from our office with ice melt for you and your group; he spread some down on the problem areas and left the remainder behind in the garage for you to use, should you need it. We have brought this issue up to the HOA. We hope you had a wonderful vacation otherwise, and hope to have you stay with us again in the future.

5つ星のうち4の評価

3.8 stars for Sequoia Chalet.

Pros:
-Clean , quiet ,safe location, and easy check in.
-just 2.5 miles to Heavenly SKI resort and,Riley's supermarket
-Pool table and lovely backyard for kids to enjoy the snow
-Good size- about 3000 square feet
-amenities provided- towels, soap, shampoo, spices

Cons:
-Paid a premium expecting a luxurious experience (like our previous rental with Buckingham)
-The mattresses are really old and it was uncomfortable to sleep in them.
- Sofa bed in office room was torn and damaged so could not use
-Not enough comforters for our family of 10 .

2019年1月16日
自発的なレビュー
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Buckingham Luxury Vacation Rentals からの回答

Thank you for your review, Priti! We are pleased to hear you enjoyed much of the house and your experience here with Buckingham Properties. We apologize for the inconvenience the mattresses and shortage of comforters may have caused you and your group. We value any and all guest feedback, and we will be sure to pass your list of issues on to the home owner to be addressed. We hope to have you stay with us again in the future.

5つ星のうち3の評価

Stay Dec 29- Jan 5

The home was beautiful itself but the carpet in the master had dark stains on it probably from someone’s snow boots. The second bedroom on the same floor as the master smelled like urine. They are fixing these things for the next renter but that does not fix the week we were there. The cushions on sofa in the main living area are very worn and extremely uncomfortable to sit on. It’s a home made for entertaining not for lounging around and relaxing.

2019年1月11日
自発的なレビュー
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Buckingham Luxury Vacation Rentals からの回答

Thank you for your review, L.C.! We do apologize for any inconvenience the carpets and couch cushions may have caused you and your group. You are correct that the carpets were cleaned after your stay. We appreciate your feedback on the couch cushions, we will be sure to bring this up to the home owner. We hope to have you stay with us again in the future.

5つ星のうち5の評価

My honest opinion is I can’t reserve…

My honest opinion is I can’t reserve this place in July, perfect location from everything, nice neighborhood, alittle pricey, but I would do it again,
Thanks Buckingham
Bobby Y

2019年1月9日
自発的なレビュー
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Buckingham Luxury Vacation Rentals からの回答

Thank you for your review, Bobby! We are glad to hear you enjoyed the lakefront home you rented as well as our service. Regarding the price, we do offer a repeat guest discount, so if you would like to book with us again, please mention you are a repeat guest. We hope to have you stay with us again in the future.

5つ星のうち5の評価

Buckingham always has the best homes to…

Buckingham always has the best homes to fit our needs. If there is a concern they act quickly to correct it.

2019年1月9日
自発的なレビュー
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Buckingham Luxury Vacation Rentals からの回答

Thank you for your review, Terry! We are glad to hear that you are pleased with our service. We hope to have you stay with us again in the future.

5つ星のうち3の評価

A good option for a large group but...

A good option for a large group with kids.

Pros:

Clean - This house is very clean. Its well cared for and smells fresh and welcoming.
Large - This house is very roomy. Our group did not have any trouble settling in and everyone had a place to sleep without having to resort to rollaway bedding. The kids being downstairs allowed the adults a bit of quiet time.
Kitchen - The kitchen is stocked very well. Everything works and unlike many Tahoe rentals everything you would need to cook, serve and clean up after family meals was right there, in great shape and clean.
View - This house has an incredible view. Sunsets and mornings are 1000 times better.
Hot Tub - Clean, Hot, Great after skiing.
Group Eating - Table and settings galore. Space Galore! 2 Fridges!
Location - 10 minutes to the slopes via Stagecoach lodge and 5 minutes to Safeway/Starbucks.

The Cons:
Its on the older side - The house has some remodeling done to it, like the Kitchen and the master bedroom area, but mostly its older and outdated.
Beds - Aside from the Master bedroom and the bunk beds in the kids room all other beds were lumpy and old. One of our couples left a night early because "they could not sleep another night" in this bed
Heater - some rooms have no vent control to the heat so dialing it in was impossible - its either cold or hot.
Internet - The wifi was working 30% of the time. Resetting the router was an activity that we did on an hourly basis
Bedroom? - The room with two beds in it has its closet in the bathroom. Not really a closet either. Its across the hall from the master so we shared that closed.
Pool Table - Has a huge rip in it. Cant really play on it for real.
Toilets - Most toilets clog constantly. There are small plungers with short handles to add insult to injury.
Master Bathroom Sink Drain - Clogged and had to be unclogged constantly.

Overall: This is a great option if you have a big group with kids and are looking for a moderately priced option with views and access to nevada side Heavenly lifts. Be prepared for some quirks.
Booking and dealing with Buckingham has been easy and a pleasure as always.
We had a great time. Again!

Looking forward to next year!

2019年1月8日
自発的なレビュー
Buckingham Luxury Vacation Rentals ロゴ

Buckingham Luxury Vacation Rentals からの回答

Thank you for your review, Leo! We appreciate your detailed response. We have brought up your issues/recommendations to the property owner regarding the beds, heating, internet, toilets, and sink drain. We are aware of the tear in the pool table felt, and it is going be re-felted. We apologize for any inconvenience these issues may have caused your group. We are glad to hear you and your group enjoyed the property and location otherwise, and we hope to have stay with us again in the future!

5つ星のうち5の評価

Excellent service with any problems…

Excellent service with any problems especially “ Paul” and back up is important

2018年12月29日
自発的なレビュー
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Buckingham Luxury Vacation Rentals からの回答

Thank you for your review, Richard! We are pleased to hear that you feel our service is excellent, and especially with regards to Paul. We hope to have you stay with us again in the future.

5つ星のうち5の評価

Pricy but very complete.

2018年12月29日
自発的なレビュー
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Buckingham Luxury Vacation Rentals からの回答

Thank you for your review, Aviral! We are glad to hear you found your vacation rental home very complete. Regarding the price, we do offer a repeat guest discount, so if you would like to book with us again, please mention you are a repeat guest. We hope to have you stay with us again in the future.

5つ星のうち5の評価

We really loved the venue we hired

We really loved the venue we hired, and it exceeded all expectations. Suggest for overseas guests not used to bears that there is a warning about live bear mats before arrival, but other than that, it was a great process.

2018年11月27日
自発的なレビュー
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Buckingham Luxury Vacation Rentals からの回答

Thank you for your review, Andrew! We are glad to hear you were pleased with your accommodations. Thank you for pointing out the live bear mats; some of our homes are equipped with these as a bear deterrent. We hope to have you stay with us again in the future.

5つ星のうち5の評価

Buckingham was awesome to work with

Buckingham was awesome to work with! Paul was so personable and helpful in finding us a great spot for the summer! Lucine was always very responsive and thorough with her answers to our questions. We'll definitely continue to refer our friends and family to Buckingham.

2018年11月21日
自発的なレビュー
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Buckingham Luxury Vacation Rentals からの回答

Thank you for your review, Megan! We are very pleased to see you speak so highly of our service and staff. Thank you for referring us to friends and family; word of mouth is very important to us. We hope to have you stay with us again in the future.

5つ星のうち5の評価

Lovely mountain home

Well stocked, great location, wonderfully comfortable beds. Nice commons space and several outside places to sit. We’d come again.

2018年11月21日
自発的なレビュー
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Buckingham Luxury Vacation Rentals からの回答

Thank you for your review, Shiela! We are glad to hear you enjoyed your vacation rental home and location. We offer a repeat guest discount, so if you would like to book with us again, please mention you are a repeat guest. We hope to have you stay with us again in the future!

5つ星のうち5の評価

I love working with the Buckingham…

I love working with the Buckingham Properties staff very professional

2018年11月14日
自発的なレビュー
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Buckingham Luxury Vacation Rentals からの回答

Thank you for your review, Tina! We are pleased to see you love working with us and our staff, and appreciate your comment. We hope to have you stay with us again in the future.

5つ星のうち5の評価

Best properties/largest inventory at the lake.

No question about it; property management is a tough gig. You've got to please EVERYONE: the prop. owners, the tenants AND the head of the prop. mgt. co. I'd never survive. But, Buckingham is different. I've been a long-term monthly renter of theirs on three different occasions and one thing is a given: they manage the BEST properties at the lake and have the largest inventory.

Aside from the wide selection, the folks that work there have become like family. And, they appreciate loyalty. I've gotten to know them all individually: Marni, Paul, Christina and Natalie. All four have treated me with respect and have done their best to tend to my needs.

No matter where I go, no matter which property I rent, I understand that not every light bulb is going to work; some things will be out of order. I learned from experience that sanity is kept by tending to these things myself. They can only do so much; they're not miracle workers with a magic wand hovering above every property.

When you rent long-term anywhere, you make the place yours by putting some things in order yourself, by taking responsibility. You'll be rewarded with a sense of accomplishment and can blame no one for not getting the job done.

Perhaps this is a different approach, a different outlook, but it works for me. Overall, I cannot imagine renting from anyone other than Buckingham when at Tahoe; for me, it's another given.

2018年11月14日
自発的なレビュー
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Buckingham Luxury Vacation Rentals からの回答

Thank you for your gleaming review, Clint! We greatly appreciate your positive comments and repeat business, and we consider you family as well. And thank you for understanding a bit of how the property management business works; it can be difficult at times! We hope to have you stay with us again in the future.

5つ星のうち1の評価

House dirty upon arrival

House dirty upon arrival
Didnt have right date I was arriving
Construction on going at the house upon arrival
Slow to respond to issues at the house
Poor communication

2018年11月14日
自発的なレビュー
Buckingham Luxury Vacation Rentals ロゴ

Buckingham Luxury Vacation Rentals からの回答

Thank you for your review, Jim. We apologize for the inconveniences you experienced upon arrival and during your stay. We do send out contracts to our guests with their arrival/departure dates for our guests to review and approve, so we are unsure how the miscommunication on your arrival date occurred. We did send housekeeping out to clean the house for you and received confirmation from you that it was done well. We have let a couple of staff members go since your tenancy, and we pride ourselves on our service and communication, so the communication issues should now be resolved. We do hope you will stay with us again in the future so we can offer you a better level of service than you previously received.

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