BudgetAir.lv レビュー 

I have bought tickets under 10mins

I booked a Premium Class round-trip ticket through BudgetAir.lv, but my Premium upgrade was not provided on the outbound flight and I had to travel in Economy despite already paying for Premium.

Travix later refunded the outbound upgrade.

For my return flight, Travix instructed me in writing to pay for the Premium upgrade myself and explicitly promised that the full upgrade cost would be reimbursed once I sent the payment receipt. I followed their instructions, paid the upgrade at the airport, and sent them the receipt.
However, they are now confusing this with the previous outbound refund and have not processed the return flight upgrade reimbursement.
***

This is the email Travix sent me before the flight, directing me to upgrade. Please read it and see for yourself how dishonest they were.

[ Thank you for reaching out and for your kind feedback regarding your outbound flight. I am glad Mark was able to assist you with that portion of your journey.

Regarding your return flight: to ensure you do not experience any further inconvenience, please go ahead and upgrade your seats to Premium Class directly through the airline's website or at the airport counter.

Once you have completed the upgrade with the airline, please reply to this email with a copy of the final payment receipt/proof of charges. Upon receiving the receipt, our team will process the full reimbursement for the return flight upgrade cost right away.

Thank you again for your patience, understanding, and cooperation.

Kind regards,
Customer service
Muyeenuddin.]

They are still silent and have not made the payment yet.

Au raspuns instantaneu.Initial m am temut pt ca primisem doar biletele electonice pt zborul de intoarcere .Cele pentru zborul dus lipseau dar au venit dupa vreo 7-8 ore.

Good booking

Cheaper than any others

The booking process and being able to pay with paypal

Very good experience

Good price, easy booking process

I would like to express my satisfaction with the experience of reserving and paying for my flight tickets. The entire process was fast, efficient, and user-friendly.

The booking procedure was simple and well-organized, allowing me to complete my reservation quickly without any difficulties. The payment process was secure and gave me confidence that my personal and financial information was safely handled.

Overall, I was very pleased with the service provided. The combination of speed, efficiency, and security made the whole experience smooth and reliable.

Thank you for providing such a professional and convenient service.

Kind regards,Simona

Easy booking, perfectly done!

не всегда понятно, чьи данные дополнительные (телефон, емл) надо вводить? Свои или пассажира

Fast and easy, documentation was sent on the instant.

Good understanding helpful

for now i just bought my ticket and within 15 minutes i got it . Price was far more affordable compared to airline website. I called call center of airline and confirm my ticket . I hope everything gonna be okay, but in case something happens I wish they will help me .

I wanna cancel the flight cause you did not give me the right date and you have changed it

Very good service

It s Very good

I selected Premium Economy, but BudgetAir issued an Economy ticket after payment. Their agents gave me contradictory explanations: first they confirmed I selected Premium Economy, then later claimed I selected Economy. Despite repeated promises to resolve the issue within 24 hours, it remains unresolved. Very disappointing service.

Update review
Initially, we experienced a serious issue with our booking, as the premium upgrade we had paid for was not provided on our outbound flight.

After we raised a complaint, BudgetAir refunded the upgrade cost for the outbound journey, which we appreciate.

However, despite several follow-ups, they have still not responded regarding our return flight. We booked a premium round-trip ticket, and we are still waiting for confirmation that the return flight will be upgraded as originally purchased.

Update:
After my previous review, Travix instructed me in writing to pay for the Premium Class upgrade for my return flight and clearly stated that, once I submitted the payment receipt, the full reimbursement would be processed.
I followed their instructions, paid for the upgrade at the airport, and sent them the receipt as requested.
However, instead of processing the refund as promised, I have now been informed that my case is being reviewed again and that they are “checking the available refund options.” This is inconsistent with their earlier written commitment.
I am still waiting for Travix to honor the promise they made in writing and process my refund.

I will update this review again once this matter is fully resolved.