Excellent service, very helpful on the phone before ordering easily on line. Product was is perfect condition and delivered on time stated. Very happy with Buildgreener, this is the second time I've u... ãã£ãšèŠã
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Excellent customer service. Assisted very quickly with parts I had not ordered but were added in with no quibbles, which I then mislaid ð¬
Ordered a water butt, lead-in quoted at up to three weeks but was fulfilled earlier. It's a good quality product and came complete with all fixings - which not all butts do - so no hidden costs or fru... ãã£ãšèŠã
I ordered the wall hanging water butt in the hope it would take no longer than 5 days to arrive. It took 5 weeks and 7 phone calls to this company to try to get an answer on the delivery. I eventuall... ãã£ãšèŠã
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Build Greener LTD are a energy efficiency supply store, aiming to grow into your one stop shop for energy and green building products!
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The Old Dairy Farm, Upper Stowe, Upper Stowe, NN7 4SH, Northapton, è±åœ
- bobby@buildgreener.co.uk
- buildgreener.co.uk
3.8
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Excellent customer service.
Excellent customer service.
Assisted very quickly with parts I had not ordered but were added in with no quibbles, which I then mislaid ð¬
2026幎9æ26æ¥
Excellent service
Excellent service, very helpful on the phone before ordering easily on line. Product was is perfect condition and delivered on time stated. Very happy with Buildgreener, this is the second time I've used them and will be using them again in the future.
2026幎9æ29æ¥
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5 weeks from order to delivery.
I ordered the wall hanging water butt in the hope it would take no longer than 5 days to arrive. It took 5 weeks and 7 phone calls to this company to try to get an answer on the delivery. I eventually received the product which was high quality. I would have only given 1 star except for the fact that the call handlers were polite.
2026幎7æ30æ¥
A very quick delivery after being toldâŠ
A very quick delivery after being told it could take up to 4 weeks, and product was well packaged.
2026幎9æ5æ¥
Good quality product
Ordered a water butt, lead-in quoted at up to three weeks but was fulfilled earlier. It's a good quality product and came complete with all fixings - which not all butts do - so no hidden costs or frustrations when fitting it. Couldn't be happier. Neighbours now borrowing the catalogue!
2026幎9æ11æ¥
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Promised Next Day Delivery didn't happen
I ordered paint that was needed urgently and was told it would be delivered on a 'Next Day Delivery' basis.
It wasn't dispatched until the next day, a Friday before a Bank Holiday which meant that the paint didn't actually arrive until 5 days after I placed my order.
2026幎8æ27æ¥
Great ,works well
2026幎7æ29æ¥
Very disappointed with the service
Very disappointed with the service. I have been charged for the product over three weeks before it will be shipped.
2026幎7æ26æ¥
Haven't actually received what weâŠ
Haven't actually received what we ordered 10 days after paying for it, so cant give your service a review as yet!
2026幎7æ25æ¥
Everyone was so helpful when I made aâŠ
Everyone was so helpful when I made a mistake with my online order & received the goods within 2 days to my home (West Yorkshire) excellent customer service!
2026幎7æ24æ¥
Terrible customer service
Build Greener made a dispatch error & mixed up my order with someone else's. I understand that mistakes happen, but the resolution was terrible. Build Greener put the burden on their customers by asking us to post the items to each other to fix the issue. They then sent the wrong dispatch labels & shrugged off the time, effort and inconvenience their mistake was costing both parties. Nevermind the fact that our projects were compromised due to the delivery delays. All avoidable and should have been handled so much better. I will never use again and do NOT recommend this company.
2026幎7æ20æ¥
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Build Greener LTD ããã®åç
Dear Kate,
Thank you for your feedback, and I am very sorry to learn that the dispatch error affected your experience with us.
Please be assured that any solution suggested was intended only to get your order to you as quickly as possible. However, I completely understand that the option provided was not suitable for your circumstances, and I sincerely apologise for any inconvenience or frustration this caused.
We value your feedback and will take your comments on board as we continue to review and improve our processes.
Thank you for bringing this to our attention.
Best regards,
Build Greener Customer Experience Team.
This company has lied on threeâŠ
This company has lied on three occasions about delivery even when explanation about we had work team weighting for delivery
2026幎7æ16æ¥
Build Greener LTD ããã®åç
Dear Stephen,
I am very sorry to learn that your delivery did not arrive within the expected timeframe.
Whilst we take great pride in dispatching and delivering orders on time, there are unfortunately occasions where unforeseen transportation issues occur that are beyond our direct control. That said, we fully appreciate the frustration and inconvenience this has caused.
Please be assured that all updates provided regarding the delay were accurate. We always aim to be transparent with our customers and provide timely information to help manage expectations throughout the delivery process.
We regularly monitor and review the performance of our delivery partners, and your feedback will be taken into consideration as part of our ongoing efforts to improve the service we provide.
Please accept our sincere apologies for the inconvenience caused and thank you for taking the time to share your experience.
Kind regards,
The Build Greener Customer Experience Team
delivery cost very high
delivery cost very high . I have recently purchased 3 x larger reclaimed Wool insulation bails cheaper than the two I purchased from here including the delivery
2026幎7æ13æ¥
Build Greener LTD ããã®åç
Dear Dave,
Thank you for your feedback. I am sorry to hear that you feel our delivery charges did not meet your expectations.
Please be aware that some of our products require dispatch and delivery on a pallet to ensure they arrive safely, securely, and in good condition. Our delivery charges are based on factors such as the delivery location and pallet weight, and we always strive to keep these costs as competitive as possible.
We also offer a free collection service on a range of products available through our website, allowing customers to collect their orders from our Northamptonshire store at a time that is convenient for them.
We appreciate that delivery costs are an important consideration, and we value the feedback you have provided. We regularly review our delivery pricing and carrier arrangements to ensure they remain competitive while continuing to offer the best possible value and service to our customers.
Thank you for taking the time to share your comments.
Kind regards,
The Build Greener Customer Experience Team
We had issues on the first order
We had issues on the first order, but then it was rectified the company. I initially left a 1 star review, but the company reached out and settled things for me and honoured the original order! Thanks to Bobby at Build Greener, top customer service!
2026幎3æ31æ¥
Your driver was very helpful
2026幎6æ5æ¥
My order was placed nearly 2 weeks agoâŠ
My order was placed nearly 2 weeks ago and still didnt received it. Was say that will receive it max 3 working days. Would be important for me for my job. If I know that I order from somewhere else is that simple. Anyway thanks.
2026幎5æ13æ¥
Build Greener LTD ããã®åç
Dear Akos,
I am very sorry to learn that your delivery did not arrive within the expected timeframe.
Whilst we take great pride in dispatching and delivering orders on time, there are unfortunately occasions where unforeseen transportation issues occur that are beyond our direct control. That said, we fully appreciate the frustration and inconvenience this has caused.
We regularly monitor and review the performance of our delivery partners, and your feedback will be taken into consideration as part of our ongoing efforts to improve the service we provide.
Please accept our sincere apologies for the inconvenience caused and thank you for taking the time to share your experience.
Kind regards,
The Build Greener Customer Experience Team
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