Very bad experience from the beginning. Agents keep switching for the same claims, and every first or second claim gets rejected. Unprofessional staff and assessment process. Everything needs t... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Very good experience with Bupa. The response was quick, clear, and professional. My queries were handled promptly and everything was explained well. Highly satisfied with the service!
企業が回答しました
I was very much pleased with my recent interaction specifically who was more than kind & helpful but compassionate as well Her name is Mrs Donia Haytham
企業が回答しました
Very good, even if my question was not answered. My question was that I wondered why I was considered an applicant in my app profile when I, through my membership in IHI, have been a member for more... もっと見る
企業が回答しました
企業情報
当該企業による記述
Our international health insurance plans are designed for individuals, families and businesses who value freedom, outstanding benefits and quality customer service. With Bupa Global, your health plan travels with you, providing the same level of cover whether you’re at home or abroad. You'll have access to our global network of medical practitioners and specialists all over the world: we aim to get you to the care you need, wherever you might be.
連絡先
Trafalgar Place, BN1, Brighton, 英国
- bupaglobal.com
4.2
ほぼ満足
407件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Response to critical survey was…
Response to critical survey was impressive. Within several days, the claim was settled. Thanks.
2025年2月5日
Bupa Global からの回答
Dear Mr. Woodford,
We highly appreciate the time taken to provide us with your feedback.
I am very happy that I have been in your assistance and aided in resolving the issue you had with the claim.
Many Thanks,
Donia
They really care about the quality of their services and your experience matters to the team
Have been enjoying BUPA Global services. No company is 100% perfect, but trust me, as an insurance company, they go beyond and above to make sure you get the agreed services delivered at the best hospitals of your choice.
Kudos BUPA. Wish more companies will entrust their employees to your good services.
Thanks for everything you do for us.
2025年2月9日
Bupa Global からの回答
Dear Mrs. Mandjoli-Yaya,
Thank you for your feedback and your understanding. We aim to provide the best customer experience and our goal is to make you and our members as satisfied as possible.
Kind regards,
Hassan
I am very happy and satisficed in…
I am very happy and satisficed in general the organization and the patients handling of GMS clinics in Moscow Russia additional the respectfully responses of the insurance company Bupa Global.
2025年2月6日
Bupa Global からの回答
Dear Mr. Miseker,
Thank you for your feedback. I’m glad that you are satisfied with the service. Please continue providing your feedback to help us improve our processes and enhance our members’ experience.
Kind Regards,
Hassan
The insurance that doesn’t pay you back
Our family had BUPA coverage for years but since we moved to Cyprus it became the worst experience. Majority of claims are underpaid due to “being out of customary charges” even though the prices here are similar at any medical center and much cheaper than in other countries we lived. We pay the same premium but getting underpaid all the time. They can’t provide any clear explanation what are these customary charges, they just got an external partner (that is not disclosed) that does the claims for them and BUPA hides behind its decisions. Not recommended at all!
2025年1月17日
自発的なレビュー
Bupa Global からの回答
Hello Kate,
I am sincerely apologising for having to go through such an unpleasant experience when you needed us the most.
I'd like to assure you that I have escalated your concerns to our Specialised Complaints Team for further review and you shall get a direct contact from their side as soon as possible.
Kind Regards,
Maria
Best Customer Experience
Your Customer Care Support who contacted me was very helpful, Knowledgeable and patient. She explained to me my options to access care, Even Blua and assured of all my doubts.
2025年2月5日
Bupa Global からの回答
Hello Priscatice,
It was truly my pleasure speaking with you and I am pleased to see I have been able to clear out your concerns and help you throughout the process. Would like to heartfully thank you for your feedback and time taken to provide it.
Kind Regards,
Maria
These guys care about customer…
These guys care about customer experience and could not be more helpful and took feedback on board. Also, great health care!
2025年2月5日
Bupa Global からの回答
Dear Mr. Wardleworth,
Thank you for your feedback and for taking the time to discuss your comments with me.
Your feedback is very valuable to us for improving our processes and enhancing our members’ experience.
Many Thanks,
Donia
Good clarification
I had a couple of questions and issues to clarify. I was satisfied with the answers and clarification made
2025年2月3日
Bupa Global からの回答
Dear Mrs. Osakwe,
Thank you for your feedback. We are glad that we could meet your expectations and assist you in understanding how to best use your policy.
Kind Regards,
Hassan
A constructive dialogue is key
It think it important for both client-patient and health insurer to meet the challenge of a dialogue. So far, BUPA has risen to this challenge and appears to account for the issues discussed between us. Better still, I have seen the improvement showing that BUPA is listening. This builds trust -- which is important for my health and their economic one.
2025年1月26日
Bupa Global からの回答
Dear Mr. Hooker,
Thank you for your feedback. It's important for us to listen to our customers and improve our internal processes and systems to provide a better customer experience.
Kind Regards,
Hassan
I had a issue with getting approval…
I had a issue with getting approval about my treatment and complained about it. Bupa customer experience advisor, Maria Mina took prompt action to address my issue and get fast approval.
2025年1月26日
Bupa Global からの回答
Hello Mr Mirhasanov,
I am extremely delighted to have been able to get everything in place for you. Genuinely appreciate your feedback provided!
Kind Regards,
Maria
Recovery call from your representative…
Recovery call from your representative Hasan that he will convey the message to policy team
2025年1月22日
Bupa Global からの回答
Dear Mr. Barqawi,
Thank you for your feedback and for giving me the chance to discuss your comments.
Rest assured that your feedback is valuable to us for improving our processes and enhancing our members’ experience.
Kind Regards,
Hassan
Bupa Global からの回答
Dear Mr. Rasidescu
Thank you for your feedback and I'm glad that your problem was resolved.
Kind Regards,
Hassan Tarek
CHOOSE A DIFFERENT PROVIDER
The worst service you can imagine and i'm specifically referring to Bupa Hong Kong , they should settle a claim within 2 working days but they don't , they keep them on hold for weeks and at the end they decline with no feedbacks .
If you reach out to their very poor customer care service, they answer after 3 days and 5 reminders with a very poor comment as " your illness MIGHT BE pre-existing " and close the conversation.
Definetly not reccomended.
2025年1月20日
自発的なレビュー
Bupa Global からの回答
Dear Alessandro,
I am very sorry to see your above disappointment.
Rest assured that I have escalated your feedback to the relevant team in Bupa Hong Kong as confirmed in my earlier email sent to you.
Kind regards,
Donia
Paid in for over 20 years
Paid in for over 20 years , premium then double from age 60 to 65 , and the introduction of now claims discount con , be warned when you get over 60 they do their best to price you out
2025年1月16日
自発的なレビュー
Bupa Global からの回答
Hi Keith,
We have been trying to get your membership details in order to assist you with your feedback. However, we didn't receive any information.
Accordingly, please provide us with your policy membership number so we can investigate and assist you.
Kind Regards,
Hassan
Helpful and quick to reply staff
Helpful and quick to reply staff
Always trying their best to assist and support
2025年1月13日
Bupa Global からの回答
Hello Mr Tsiatsis,
It was my utmost pleasure discussing your concerns and having been able to make your journey easier. Immensely appreciate your feedback provided!
Kind Regards,
Maria
Donia is great
Donia made every effort to help me understand the process. She was very generous with her time and information!
2025年1月14日
Bupa Global からの回答
Dear Madam,
It was lovely speaking to you, and I am very glad that I was able to assist you!
I hope that you have a smooth expereince with us and rest assured that we are always here to help.
Many Thanks,
Donia
Caller didn’t know my situation but…
Caller didn’t know my situation but rang me back with full information and explanation
2025年1月8日
Bupa Global からの回答
Dear Mrs. Michelle,
It was a pleasure talking to you and I am very glad that I was able to clarify the situtation to your side.
Thank you so much for your review, it is much appreciated.
Kind Regards,
Donia
Bupa Global からの回答
Dear Mr. Said,
Your feedback is highly appreciated, so thank you for taking the time to provide us with it.
We are so glad to see that you are happy with us, and hope that this always remains your experience with us.
Many Thanks,
Donia
Great and responsive to the survey
Great and responsive to the survey. Originally I didn't expected any feedback from the survey. It surprised me when my voice was heard.
2024年12月31日
Bupa Global からの回答
Dear Mrs. Tzeng,
Thank you for your fantastic feedback! We’re so pleased to hear that you’re satisfied with our service.
Your happiness is our greatest reward. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind Regards,
Hassan
the company is doing well
the company is doing well, they follow case by case with their customers and solve the issues quickly
2025年1月2日
Bupa Global からの回答
Dear Mr. Tayoun,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re happy and satisfied with our service.
Kind Regards,
Hassan
Appreciation for Outstanding Customer Care and Resolution
Your direct follow-up on every case and attention to any discomfort experienced by the customer, along with your prompt resolution of issues, reflects your team's dedication to providing the best service. Ensuring that negative incidents are not repeated, combined with the professional and compassionate communication of your staff directly with the patient, has left us deeply impressed.
We would like to especially thank Ms. Maria for her call and clarification of the matter. We also appreciate the thoughtful gesture of the material gift as a symbolic compensation.
Thank you very much for your exceptional service.
2024年12月30日
Bupa Global からの回答
Good day Mrs Maral Abbas,
It was my greatest pleasure speaking to you yesterday and I am immensely delighted to have been able to discuss and elaborate what happened with you to come up with new ways to enhance our customers' communications for a better and healthier future! I genuinely appreciate your time taken to share this review!
Kind Regards,
Maria
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